I appreciate the functionalities provided by Bonterra Network for Good, including the CRM capabilities that help manage donor information and their contributions, both in-kind and monetary. I love the campaign and event management features that allow me to run campaigns, manage ticket sales for events, and have these seamlessly integrate with the CRM, ensuring all event information is transferred automatically. The ability to maintain ongoing communication and touchpoints with our donors is highly beneficial as it supports our organization's engagement efforts. Furthermore, I value the recent inclusion of AI, which has the potential to greatly enhance ease of reporting once further optimized, allowing for quicker access to data and insights needed for tasks like constructing reports for donor management. At this time, AI tool was not able to successfully pull this report for me. The ability to handle mass email and text communications within one platform is incredibly advantageous. I consistently recommend Bonterra Network for Good on various platforms, committees, and partnerships due to these valuable capabilities and the platform’s forward-thinking direction in donor engagement and relationship management. Review collected by and hosted on G2.com.
I find it challenging that there is a lack of user-friendly reporting functionalities within the system itself. Having to export data to Excel spreadsheets for further manipulation is cumbersome and inefficient, especially with over 5,000 donors in the management system. This process not only causes confusion but also introduces possibilities for human error. Additionally, the current AI integration has limitations, as it cannot yet produce specific reports, such as those needed for annual appeals (mass mail out process i need all donors (donations/ticket purchases/etc.) with mailing addresses present that have given within the last 3 years to our organization and include all major lifetime donors with mailing addresses ($5,000 and up) in one comprehensive report. There is no streamlined user-friendly reporting that can handle this request without spending hours reviewing Excel Spreadsheets. Furthermore, relying on third parties for verifying mailing addresses and manipulating data further complicates our workflow. Review collected by and hosted on G2.com.
