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Bonterra Network for Good Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Bonterra Network for Good, enabling effortless content creation and newsletter management. (52 mentions)
Users value the user-friendly donor tracking features of Bonterra Network for Good, enhancing donor relations effortlessly. (35 mentions)
Users commend the excellent customer support from Bonterra Network for Good, ensuring a smooth and effective experience. (27 mentions)
Users value the user-friendly design and powerful engagement features of Bonterra Network for Good for nonprofits. (25 mentions)
Users appreciate the easy navigation and integration of Bonterra Network for Good, simplifying donor management and communications. (23 mentions)
Users love the intuitive navigation of Bonterra Network for Good, making fundraising simplicity and efficiency a breeze. (22 mentions)
Users note the high fees, making it financially challenging for small nonprofits to utilize the service effectively. (12 mentions)
Users are frustrated by the missing features in donor research and email templates, hindering their engagement strategies. (11 mentions)
Users find the donor management features lacking, especially in research, reporting, and donor status flexibility. (10 mentions)
Users find the cost of Bonterra Network for Good burdensome, especially for small nonprofits with limited budgets. (10 mentions)
Users experience poor customer support, finding assistance slow and reporting processes challenging when urgent help is needed. (9 mentions)
Users criticize the complex donation management features, highlighting challenges with donor records and reporting inefficiencies. (8 mentions)

Top Pros or Advantages of Bonterra Network for Good

1. Ease of Use
Users appreciate the ease of use of Bonterra Network for Good, enabling effortless content creation and newsletter management.
See 52 mentions

See Related User Reviews

DE

Denise E.

Small-Business (50 or fewer emp.)

5.0/5

"I LOVE NETWORK FOR GOOD IT IS EASY TO TRACK DONATIONS AND SEND OUT MONTHLY NEWSLETTERS!!!"

What do you like about Bonterra Network for Good?

What I like most is that it is easy to create and send out my montly newsletters.

JG

Juan G.

Small-Business (50 or fewer emp.)

5.0/5

"Great"

What do you like about Bonterra Network for Good?

It's very user-friendly and affordable. I enjoy it.

2. Donor Management
Users value the user-friendly donor tracking features of Bonterra Network for Good, enhancing donor relations effortlessly.
See 35 mentions

See Related User Reviews

Clay M.
CM

Clay M.

Small-Business (50 or fewer emp.)

3.0/5

"User friendly with not too many bells and whistles."

What do you like about Bonterra Network for Good?

The search feature makes it easy to find a donor. Tracking donations over time is also helpful.

Melanie R.
MR

Melanie R.

Small-Business (50 or fewer emp.)

4.5/5

"Network for Good is very helpful to us!"

What do you like about Bonterra Network for Good?

We can easily keep track of all of the donations that come in to our business. It is very user friendly and easy to learn. We write letters every mont

3. Customer Support
Users commend the excellent customer support from Bonterra Network for Good, ensuring a smooth and effective experience.
See 27 mentions

See Related User Reviews

Steven N.
SN

Steven N.

Small-Business (50 or fewer emp.)

5.0/5

"Bonterra is a great choice for fundraising software"

What do you like about Bonterra Network for Good?

The CRM/Database software is extremely user-friendly. Great design and great features. The customer support has been excellent as well. For a small to

Monica Rice F.
MF

Monica Rice F.

Mid-Market (51-1000 emp.)

4.5/5

"Great platform for our small nonprofit"

What do you like about Bonterra Network for Good?

I appreciate that the price point makes it very affordable or our small nonprofit model. The onboarding process was very easy, with great support all

4. Features
Users value the user-friendly design and powerful engagement features of Bonterra Network for Good for nonprofits.
See 25 mentions

See Related User Reviews

Steven N.
SN

Steven N.

Small-Business (50 or fewer emp.)

5.0/5

"Bonterra is a great choice for fundraising software"

What do you like about Bonterra Network for Good?

The CRM/Database software is extremely user-friendly. Great design and great features. The customer support has been excellent as well. For a small to

Sharon  M.
SM

Sharon M.

Mid-Market (51-1000 emp.)

4.0/5

"Streamlines fundraising efforts"

What do you like about Bonterra Network for Good?

My stakeholders had one place to go to donate, purchase tickets, and receive communications and updates about events.

5. Donations Management
Users appreciate the easy navigation and integration of Bonterra Network for Good, simplifying donor management and communications.
See 23 mentions

See Related User Reviews

JP

Judd P.

Small-Business (50 or fewer emp.)

4.5/5

"This is an all-in-one platfrom for donor management that is easy to navigate."

What do you like about Bonterra Network for Good?

The platform is easy to navigate in all aspects: donor management, communications, and reports with excellent customer support.

Doug R.
DR

Doug R.

Small-Business (50 or fewer emp.)

4.0/5

"Bonterra Guided Fundraising was a good choice for us."

What do you like about Bonterra Network for Good?

Bonterra GF has made some tasks much easier, and it integrates donation tracking, donor communications, and campaigns, which is something we really ne

6. Intuitive
Users love the intuitive navigation of Bonterra Network for Good, making fundraising simplicity and efficiency a breeze.
See 22 mentions

See Related User Reviews

Steven N.
SN

Steven N.

Small-Business (50 or fewer emp.)

5.0/5

"Bonterra is a great choice for fundraising software"

What do you like about Bonterra Network for Good?

The CRM/Database software is extremely user-friendly. Great design and great features. The customer support has been excellent as well. For a small to

Melanie R.
MR

Melanie R.

Small-Business (50 or fewer emp.)

4.5/5

"Network for Good is very helpful to us!"

What do you like about Bonterra Network for Good?

We can easily keep track of all of the donations that come in to our business. It is very user friendly and easy to learn. We write letters every mont

Top Cons or Disadvantages of Bonterra Network for Good

1. High Fees
Users note the high fees, making it financially challenging for small nonprofits to utilize the service effectively.
See 12 mentions

See Related User Reviews

Misty M.
MM

Misty M.

Small-Business (50 or fewer emp.)

4.5/5

"A great platform with multiple tools and support for non profits"

What do you dislike about Bonterra Network for Good?

One of our biggest cons is the price tag. We are a small nonprofit and every penny spent needs to be for a good reason. It was an expensive decision

Erin  E.
EE

Erin E.

Small-Business (50 or fewer emp.)

4.5/5

"I love Bonterra Guided Fundraising, except for the $500 charge per event."

What do you dislike about Bonterra Network for Good?

The additional charges. We use the event pages for our program registratation and rarely make $500 on one program/event. The cost is too much for what

2. Missing Features
Users are frustrated by the missing features in donor research and email templates, hindering their engagement strategies.
See 11 mentions

See Related User Reviews

DE

Denise E.

Small-Business (50 or fewer emp.)

5.0/5

"I LOVE NETWORK FOR GOOD IT IS EASY TO TRACK DONATIONS AND SEND OUT MONTHLY NEWSLETTERS!!!"

What do you dislike about Bonterra Network for Good?

The only thing I dislike is that if you set up a contact as a business, you can only enter one email address.

Robin M.
RM

Robin M.

Small-Business (50 or fewer emp.)

4.5/5

"Bonterra helped me transform my donor relationships and communications."

What do you dislike about Bonterra Network for Good?

I wish the donor research component were better. I also wish the email templates were a little more professional.

3. Donor Management
Users find the donor management features lacking, especially in research, reporting, and donor status flexibility.
See 10 mentions

See Related User Reviews

Robin M.
RM

Robin M.

Small-Business (50 or fewer emp.)

4.5/5

"Bonterra helped me transform my donor relationships and communications."

What do you dislike about Bonterra Network for Good?

I wish the donor research component were better. I also wish the email templates were a little more professional.

KO

Karla O.

Small-Business (50 or fewer emp.)

4.0/5

"Has helped keep us organized in our fundraising efforts."

What do you dislike about Bonterra Network for Good?

The only downside of BGF is the lack of past donor status. For example, we are unable to generate a report or filter out monthly donors who have stopp

4. Expensive
Users find the cost of Bonterra Network for Good burdensome, especially for small nonprofits with limited budgets.
See 10 mentions

See Related User Reviews

Misty M.
MM

Misty M.

Small-Business (50 or fewer emp.)

4.5/5

"A great platform with multiple tools and support for non profits"

What do you dislike about Bonterra Network for Good?

One of our biggest cons is the price tag. We are a small nonprofit and every penny spent needs to be for a good reason. It was an expensive decision

Erin  E.
EE

Erin E.

Small-Business (50 or fewer emp.)

4.5/5

"I love Bonterra Guided Fundraising, except for the $500 charge per event."

What do you dislike about Bonterra Network for Good?

The additional charges. We use the event pages for our program registratation and rarely make $500 on one program/event. The cost is too much for what

5. Poor Customer Support
Users experience poor customer support, finding assistance slow and reporting processes challenging when urgent help is needed.
See 9 mentions

See Related User Reviews

GC

Gale C.

Small-Business (50 or fewer emp.)

5.0/5

"A Company that Constantly Improves Their Service and Product"

What do you dislike about Bonterra Network for Good?

I wish the communication tools had made organizing email and direct mail blasts easier. I like to schedule emails and must duplicate and recopy. Har

Verified User
U

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Network For Good is Really a Great Tool for Non-Profits"

What do you dislike about Bonterra Network for Good?

Would prefer to have the option of live help rather than doing the chat and getting links to look at.

6. Donation Management
Users criticize the complex donation management features, highlighting challenges with donor records and reporting inefficiencies.
See 8 mentions

See Related User Reviews

BG

Brianna G.

Mid-Market (51-1000 emp.)

5.0/5

"Bonterra Guided Fundraising has been so helpful with all aspects of fundraising."

What do you dislike about Bonterra Network for Good?

Navigation back and forth from fundraising pages and donor management. There's also a completely separate site for payment management. It would be h

Verified User
A

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"All-in-one to stay organized"

What do you dislike about Bonterra Network for Good?

Sometimes donors will donate to a campaign that expired over a year ago and even if you set a final date for donations, the campaign doesn't "close."

Bonterra Network for Good Reviews (396)

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Bonterra Network for Good Reviews (396)

View 1 Video Reviews
4.6
396 reviews
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BH
Social Media Coordinator
Small-Business (50 or fewer emp.)
"Streamlines Donations, But Needs Clearer Event and Email Guidance"
What do you like best about Bonterra Network for Good?

Network for Good is very helpful in the way that it collects donations and handles my donor lists and makes it easier for me to send out thank you letters to them. Review collected by and hosted on G2.com.

What do you dislike about Bonterra Network for Good?

I think the least helpful thing is that when you are creating an event or making a letter or email, it doesn't explain enough what each function does as you are creating it, so I end up skipping a lot of it. Review collected by and hosted on G2.com.

Girls Inc of Columbus a.
GA
"Robust CRM with Room for Improvement in Reporting"
What do you like best about Bonterra Network for Good?

I appreciate the functionalities provided by Bonterra Network for Good, including the CRM capabilities that help manage donor information and their contributions, both in-kind and monetary. I love the campaign and event management features that allow me to run campaigns, manage ticket sales for events, and have these seamlessly integrate with the CRM, ensuring all event information is transferred automatically. The ability to maintain ongoing communication and touchpoints with our donors is highly beneficial as it supports our organization's engagement efforts. Furthermore, I value the recent inclusion of AI, which has the potential to greatly enhance ease of reporting once further optimized, allowing for quicker access to data and insights needed for tasks like constructing reports for donor management. At this time, AI tool was not able to successfully pull this report for me. The ability to handle mass email and text communications within one platform is incredibly advantageous. I consistently recommend Bonterra Network for Good on various platforms, committees, and partnerships due to these valuable capabilities and the platform’s forward-thinking direction in donor engagement and relationship management. Review collected by and hosted on G2.com.

What do you dislike about Bonterra Network for Good?

I find it challenging that there is a lack of user-friendly reporting functionalities within the system itself. Having to export data to Excel spreadsheets for further manipulation is cumbersome and inefficient, especially with over 5,000 donors in the management system. This process not only causes confusion but also introduces possibilities for human error. Additionally, the current AI integration has limitations, as it cannot yet produce specific reports, such as those needed for annual appeals (mass mail out process i need all donors (donations/ticket purchases/etc.) with mailing addresses present that have given within the last 3 years to our organization and include all major lifetime donors with mailing addresses ($5,000 and up) in one comprehensive report. There is no streamlined user-friendly reporting that can handle this request without spending hours reviewing Excel Spreadsheets. Furthermore, relying on third parties for verifying mailing addresses and manipulating data further complicates our workflow. Review collected by and hosted on G2.com.

MS
Administrative Assistant and Bookkeeper
Small-Business (50 or fewer emp.)
"Change for the best!"
What do you like best about Bonterra Network for Good?

Bonterra Network for Good is the only online donation platform I've used. So I don't have a lot to compare it to. With that being said, I find it universally great for tracking donors and their donations. It offers a lot of features to initiate contact with current, old and lapsed donors. I would also like to mention that there have been significant changes that have made it easier to use, easily integrated with QuickBooks as well as clear and precise AI help to address any support issues I may come accross. Review collected by and hosted on G2.com.

What do you dislike about Bonterra Network for Good?

I find the cost to be a little on the high side. The price would be the biggest factor. Review collected by and hosted on G2.com.

Cindy G.
CG
Executive Director
Small-Business (50 or fewer emp.)
"We pay because this is a good system!"
What do you like best about Bonterra Network for Good?

Once you understand how to use the system, it is easy to use, allows you to divide contacts into groups so you can send specific communications to various contacts and the donation platform is easy for donors and enables us to manage donations quickly. Review collected by and hosted on G2.com.

What do you dislike about Bonterra Network for Good?

We use the system to communicate with donors and clients. The systems sometimes bounces non-gmail emails and that can be frustrating. It is a setting that needs to be reset every now and again. Also, bounced emails are not removed from your contacts, so when you review annually, you must request they delete the bounced emails. If you do not request this, the bounced emails could place you in a higher contact level and the system costs more money. Review collected by and hosted on G2.com.

Charyte H.
CH
Administrative Assistant and Program Assistant
Small-Business (50 or fewer emp.)
"Everything You Need"
What do you like best about Bonterra Network for Good?

Bonterra is an amazing software for fundraising, events, and auctions. The best feature is the fact that there are ALWAYS opportunities to learn. There are so many live training sessions, articles, video archives, and a chat feature. Review collected by and hosted on G2.com.

What do you dislike about Bonterra Network for Good?

There really is no downside. If I had to choose one, I'd say that it can be overwhelming to get started. However, it is easy to find the answers to your questions and they are always rolling out new updates to make the experience even better. Review collected by and hosted on G2.com.

Rory G.
RG
Web Content Writer
Small-Business (50 or fewer emp.)
"Simple and Effective Donor Management"
What do you like best about Bonterra Network for Good?

Bonterra has been a lifesaver in terms of donor management. Using the contacts feature and email blasts we have been able to put out higher and more frequent newsletters and mailings to our donors and subscribers. Onboarding was made incredibly simple and the customer service team took care of our entire import from Little Green Light. The templates for donor receipts and thank you's have also been a huge bonus! Overall we are very happy with the system and cannot wait for future updates, as each has made the platform even better than the last. Review collected by and hosted on G2.com.

What do you dislike about Bonterra Network for Good?

One downside to Bonterra is not having an easy way to link two donors of the same household to the same donation. There is a household donation view, but due to the way donations are input they must be made by one person, officially. I also hope a future update will allow us to look up donors by address in the Giving tab, not just the contacts tab. Those two are my only wishes! Review collected by and hosted on G2.com.

"Empowers Nonprofits with Efficient Donor Management"
What do you like best about Bonterra Network for Good?

I find Bonterra Network for Good incredibly valuable for tracking donations and staying in contact with our donors, both individual and corporate. I appreciate its user-friendly interface, especially after transitioning from a manual tracking system. The integration for sending automatic texts and emails to sponsors is highly beneficial. It also supports us with event planning and budgeting, while enabling us to express gratitude and maintain constant communication with donors, which I find essential. The tracking feature is a major highlight, allowing for easy reporting and data management. I also appreciate that updates are made regularly, which keeps the service innovative and effective. Review collected by and hosted on G2.com.

What do you dislike about Bonterra Network for Good?

We find the limitation on the number of users to be a problem, as it's currently only allowed to have three users. Our organization needs more access for additional users beyond the treasurer, president, and executive assistant. Review collected by and hosted on G2.com.

TC
Finance/Billing Specialist
Hospital & Health Care
Mid-Market (51-1000 emp.)
"Donors will love it!"
What do you like best about Bonterra Network for Good?

Easy access for our donors and our company as well. It is easy to maneuver and follow the steps to make the donations. The fees are low and everything is going to a good cause. Bonterra network for good is set up with easy to follow steps for every aspect of the website. It makes it very easy to make annual or yearly donations to the company that you are passionate about. Review collected by and hosted on G2.com.

What do you dislike about Bonterra Network for Good?

Nothing. I like the system. I have no dislikes. The system is set up for an easy following process of donating to your favorite company, or fund raiser. Review collected by and hosted on G2.com.

Nici B.
NB
Development and Volunteer Coordinator
Small-Business (50 or fewer emp.)
"A Great Platform For Donor Management and Donor Communications"
What do you like best about Bonterra Network for Good?

Donor management is fairly simple. Creating filters and contact groups has helped us pull information to keep us informed about our donor groups and fundraising campaigns. Communication with donors through email blasts, text messages and direct mail has been a useful tool for our non-profit, as well.

We have several ticketed events throughout the year. Setting up events in NFG has been simple and works well for inviting guests, tracking ticket sales, promoting and staying in contact with event guests.

Customer support through the chat feature has been very helpful. They are quick to respond and have generally been able to resolve my issues and/or lead me to whatever training we need.

In our organization the Development role uses NFG nearly every day. Overall, we are happy with the product and are looking forward to future improvements that will help where some features are currently lacking. Review collected by and hosted on G2.com.

What do you dislike about Bonterra Network for Good?

Events and auctions could use some improvement. The check-in feature for guests attending our events is much too slow to be an effective tool for our organization. Also, the Auctions function was not the best. We had challenges with managing item images for printing as well as checking out items once they were won. Review collected by and hosted on G2.com.

Verified User in Mental Health Care
UM
Small-Business (50 or fewer emp.)
"A very comprehensive database management program that is a great tool, but I'm struggling to learn"
What do you like best about Bonterra Network for Good?

The ease of inputting names and contacts I'd have to say is the best feature and affects my job the most. My job as an administrative assistant only really requires limited knowledge of this program, label creation, database input and searching for addresses, but all these are very easy to use and I LOVE how easy labels are to create! Review collected by and hosted on G2.com.

What do you dislike about Bonterra Network for Good?

I know there are so many more features I could use, but I don't because I feel they're hard to understand, like the filtering is very confusing to me. I wish there video tutorials that I can watch at my free time instead of Webinars occasionally. Review collected by and hosted on G2.com.

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