Netcore Customer Engagement and Experience Platform Reviews & Product Details

Netcore is an exceptional automation platform that helped us to streamline the customer engagement and achieve remarkable results.

User friendly interface: Setting up campaigns, tracking performance, downloading any required reports for analysis etc. makes Netcore one of the easiest tools to use even for new users.

Personalization Capabilities: Netcore helps to create personalized and data driven campaigns accross all the channels likes emails, sms, APN etc. that helps to reach out to customers in every possible way.

AI features: Netcore's AI based features like STO and SLO helped us to reach out yo our customers at best time with the best subject lines as per AI for our email campaigns.

Customer Support: Netcore's customer support team is very responsible, knowledgeable and always go out of the way to assist whenever required. The support team ensures that the users get the most out of the platform.

Overall Netcore is a great marketing automation platform to elevate marketing automation game. Review collected by and hosted on G2.com.

I am using Netcore since last 5+ years and there is nothing that I don't like about it. Review collected by and hosted on G2.com.

Netocre best part is thier email camapaign , its really help us to improve our customer engagement. and even without knowing HTML also easily we can create some unique templates. and dashboard also user friendly and for smooth management they are providing different dashboard for better use. Review collected by and hosted on G2.com.

The thing i dislike abot Netcore is its bit difficult to understand in starting. and teher is no user guidevideo, if we want create or if we want to use any analytics we need conned to connect with pov, if there is any tutorial video it will be bettere for new user. and one more this its regarding whatsapp chatbot. inthe chat section we cant review the old text if its like whatsapp theme its really easy to use. Review collected by and hosted on G2.com.

There is a famous quote, “Marketing is no longer about the stuff that marketers do. It's about the stuff that customers do” and with the help of Netcore we can push customers to do just that.

It has been a lifesaver for us when it comes to sending push and in-app notifications. We can use features like timer notifications and carousels to make our messages more interesting. It even allows us to personalize them by using the user's name, which makes them feel more special.

Netcore also lets us target specific groups of users, like people of a certain age or with certain interests. This helps us send messages that are relevant to each user and the increase in click rates just proves that.

They have a very comprehensive and helpful analytics tool. It displays how people react to our notifications, so we can make them even better. Plus, the support team, especially Manish and Jeba Kumar, are always ready there to help. They're quick to respond and a big shout out to Jeba who always tries to come up with new ways to help us strategize the best way to promote our products and services.

So if someone is looking for a good platform with active support to engage with users, we would definitely recommend trying Netcore. Review collected by and hosted on G2.com.

I haven't found anything that I dislike. Review collected by and hosted on G2.com.

Netcore's Customer Engagement and Experience Platform excels in providing comprehensive metrics and analytics that empower marketers to track and analyze customer behavior, campaign performance, and engagement rates. I can pull data on conversion rates, retention statistics, and ROI, enabling me to optimize strategies effectively. The platform supports multi-channel campaign management across email, SMS, and web push notifications, allowing for personalized, timely interactions with customers. With AI-powered personalization and user-friendly tools for campaign creation, Netcore enhances engagement and conversion rates while being scalable to accommodate large operations. Overall, its robust features make it a valuable asset for driving impactful marketing outcomes. Review collected by and hosted on G2.com.

I have no significant dislikes about the Netcore Customer Engagement and Experience Platform; in fact, I find its features to be robust and user-friendly, making it highly effective for various marketing strategies. What stands out to me the most is the sublime customer service—I've consistently experienced responsive and helpful support, which has made navigating the platform a smooth and enjoyable experience. Review collected by and hosted on G2.com.

I would highly recommend Netcore Customer Engagement and Experience Platform to a friend or colleague due to its seamless technical integration and robust features. Its capabilities in tracking customer journeys and resolving technical gaps make it an excellent choice. Overall, I would rate my likelihood of recommendation as 9 out of 10. Review collected by and hosted on G2.com.

Slow IT response times can delay fixes and hinder timely responses to customer needs. Review collected by and hosted on G2.com.

Netcore Platform offers good personalisation options allowing us to deliver highly targeted & engaging email campaigns.

The platform ensure consistent & high delivery rates which is critical for effective email marketing.

Its Customer support team is very supportive and always available to assist with any techinical or operational queries. Review collected by and hosted on G2.com.

Nothing major as such. Just that theuser experience can be improved in dashboard so that its easier for user to navigate.

Also suggest to have video tutorial in each section for user self learning of how to use that feature. Review collected by and hosted on G2.com.

We've had the pleasure of working with Netcore on several projects, and the experience has been exceptional. The team's communication is top-notch—clear, responsive, and always timely, making collaboration effortless. They consistently deliver projects with quick turnarounds without compromising on quality. Their attention to detail is remarkable; they catch even the smallest issues and ensure everything is handled to perfection. Netcore has become our go-to partner for reliable, high-quality work, and we highly recommend their services. Review collected by and hosted on G2.com.

While our experience with Netcore has been largely positive, there have been a few areas that could use improvement. Occasionally, we noticed some minor delays in project kick-offs, and while their attention to detail is generally excellent, a few small issues slipped through the cracks. However, these were quickly addressed once brought to their attention. Overall, these aspects are minor compared to the overall quality of their work. Review collected by and hosted on G2.com.

A mesg hub is central platform for managing both SMS and E mail

Manage SMS and e mail seamlessly

Platform design very easy management for both.

A Very profesional solution for SMS and E Mail Communication. Review collected by and hosted on G2.com.

As per the new upgraded application -

1 - system taking time to upload the file.

2 - We dont have any helpline number after rasing the ticket to solve the issue on priority.

3 - SMS dose not allow formatting (e.g Bold, italic,)which limit mesg presentation.

4 - For new development/ Requirement , taking long time to chang in system.

5 - Not getting the proper resolution on tickets Review collected by and hosted on G2.com.

Netcore is a powerful and relaible communication platform that any enterprise would benefit from. The company is continously improving and updating its product to address the operational challenges that can hinder business progress. It features, which range from automation to the easy drag and drop interface for creating customer communication journeys, are standout advantages. Additionally, the support team is alwaysresponsive, ready to resolve any technical issues, even during off hours. Review collected by and hosted on G2.com.

One potential downside of the platform is the accuracy of the KPIs it generates. However, since the KPI outcomes are influenced by various factors, such as regulatory constraints and incorrect data, the platform still provides useful performance indicators that help inform decision making from a communication perspective. Review collected by and hosted on G2.com.

As a user of this platform I feel that the tool is very easy to use and with the full utilisation it can give a useful benefit too. It has empowered

to providered us to provide faster,more effectivce support. Review collected by and hosted on G2.com.

More demos should be there so that it can be easy for us to implement and to get an idea. Review collected by and hosted on G2.com.