# What incident management software is most trusted by IT teams and system administrators, based on user reviews?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">System administrators trust <a class="a a--md" elv="true" href="https://www.g2.com/categories/incident-management">incident management software</a> based on one real test: whether it wakes up the right person at 3am, not whether the dashboard looks clean during business hours.</p><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true"><strong>PagerDuty</strong>, <strong>NinjaOne</strong>, and <strong>Freshservice</strong> came up the most. Here's the fuller list:</p><ol>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/pagerduty/reviews"><strong>PagerDuty</strong></a><strong>:</strong> 4.5 stars across 972 reviews. Its Operations Cloud integrates with 700+ tools for proactive incident response and automated on-call workflows.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/ninjaone/reviews"><strong>NinjaOne</strong></a><strong>:</strong> 4.7 stars across 5,036 reviews, the highest rating and largest sample here, maintaining a 98% customer satisfaction score for more than five years running.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/freshservice/reviews"><strong>Freshservice</strong></a><strong>:</strong> 4.6 stars across 1,355 reviews, named a Leader in the 2026 Gartner Magic Quadrant for ITSM Platforms, with Freddy AI accelerating incident resolution.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/servicenow-it-service-management/reviews"><strong>ServiceNow IT Service Management</strong></a><strong>:</strong> 4.5 stars across 1,982 reviews, AI agents handle routine incidents end-to-end while escalating complex cases with full context attached.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/xmatters/reviews"><strong>xMatters</strong></a><strong>:</strong> 4.5 stars across 788 reviews, purpose-built AI slashes resolution times with integration across any DevOps or ITSM toolchain.</li>
</ol><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For sysadmins who are regularly on call, did the tool actually reduce how often you were paged for something that turned out not to be urgent?</p>

##### Post Metadata
- Posted at: 2 days ago
- Author title: Writer
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;For on-call teams, trust is really about alert quality, not alert volume. I’d compare false-positive pages, escalation accuracy, deduplication, and how well each platform suppresses noisy incidents before they wake someone who can’t actually fix the problem.&lt;/p&gt;

##### Comment Metadata
- Posted at: 2 days ago
- Author title: Marketing Executive





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