Navan (Formerly TripActions) Reviews & Product Details

I love the support - truly top tier. Very quick, and when not quick it's because the support team is doing what they can to resolve items quickly. They're easy to work with. I like the app as well for the most part. I think it has a pretty friendly interface, easy to filter options for hotels and rentals especially. I don't have to click around too much to get where I need to. Review collected by and hosted on G2.com.

The expenses section is a bit tedious. I can't submit multiple expenses at once and add details later; I have to upload a photo one at a time. Adding details to expenses or just adding receipts can be difficult, especially since it can reset to the top, making it time-consuming if I have a lot of expenses. In the app, when trying to book multi-city flights, I can't pick one flight and adjust the others from there like I can on desktop. I have a newer iPhone with the latest software. Review collected by and hosted on G2.com.

I like the UI of the Navan app. I feel like it's easy to use and easy to navigate. It's better than any other app that I use, like Expedia and all the other stuff. Navan makes it so much easier to book my work trips and even personal trips. It makes everything so much easier and organized. All I have to do is go to the app, and I see my flight information, hotel information, and if I rent a car, everything is in order, so it makes everything much easier. The initial setup was very easy; all I had to do was log in to my work email, use the authorization code, and I was already in. Review collected by and hosted on G2.com.

To be honest nothing. I love the product. Review collected by and hosted on G2.com.

Navan makes it easy to book flights, hotels, and vehicles all in one place, ensuring you don’t miss anything important for a business trip or a personal trip. It’s very straightforward to use: you just click the items you need to book, choose the prices that work for you, and lock in all of your reservations. It integrates everything into one easy-to-read itinerary, so you never miss a booking or reservation. Customer support is available at all hours if there are any issues or questions you may have. I’ve personally used it on numerous business trips between home and half way across the nation and, so far, I haven’t had any problems with the app or with support. Review collected by and hosted on G2.com.

So far, I haven’t experienced any issues while using the app. Review collected by and hosted on G2.com.

I use Navan for business travel and expense management. Overall experience has been positive. The platform is easy to use and intuitive, making travel bookings and expense submissions quick. Setup was straightforward and required minimal effort. Navan keeps travel and expense tools in one place. The mobile app works well and helps me manage receipts and trips on the go. Users I work with appreciate the convenience and automation of expense tracking. Review collected by and hosted on G2.com.

Some areas could improve. A few times booking steps felt unclear and unexpected charges appeared. Options for certain hotels and flights were limited compared with other tools. The approval workflow added delays for some expenses.

Overall, Navan handles travel and expenses efficiently and delivers solid value for teams. Review collected by and hosted on G2.com.

It’s incredibly easy to use. When I use the Navan card to make purchases, the process is so simple: I upload my receipt and can quickly choose the expense type, what it’s for, who it’s for, etc. There’s no need to send emails to other departments or spend extra time tracking down the information. Review collected by and hosted on G2.com.

So far, I haven’t found anything I dislike about Navan. It’s been a great tool for handling business purchases, and the overall experience has been consistently positive. Review collected by and hosted on G2.com.

What I like most about Navan is how easy it is to book and manage business travel in one place. The platform is very intuitive, and it simplifies the whole process of finding flights, hotels, and transportation. I also appreciate how fast it is to compare options and make changes when needed. The most helpful part is having everything related to travel organized in a single platform. It saves a lot of time because you don’t need to use multiple websites or tools to plan a trip. Review collected by and hosted on G2.com.

There isn’t much I dislike, but sometimes the available options can feel a bit limited depending on the location or travel dates. In some cases, prices may not always be the lowest compared to booking directly with airlines or hotels. Review collected by and hosted on G2.com.

Nothing really, it's a terrible platform with absolutely horrible customer service, and they try to rip customers off by charging them 6-7 times higher prices for any add-ons than the actual service providers request. Review collected by and hosted on G2.com.

Whenever I have an issue, I am let down by their policies. It's very hard to do everything in one booking as they keep looking for ways and have an extremely hard to use UI so that they can charge you the booking fee twice (EUR 7 for my company, but it adds up). Review collected by and hosted on G2.com.

It's incredibly easy to use - the ability to take photos of receipts and have them upload right from your phone streamlines the expense process immensely. Also love the linking to your bank account to pull in things you may have not gotten a receipt for at all like vending machines. Review collected by and hosted on G2.com.

My only complaint is that I can't change my bookings personally, for example if the company will pay for coach but I want to pay for an upgrade on my personal card after the fact, I cannot do that even under my linked airline miles account because someone else technically booked it. Review collected by and hosted on G2.com.

I really like the AI feature in Navan (Formerly TripActions). It's super handy because if I have receipts, I can simply upload them. Then it efficiently extracts useful data from those receipts and converts them into transactions, which then go to my manager for approval. Review collected by and hosted on G2.com.

I think one problem is the multiple receipt. So when I try to attach multiple receipts, it still creates one transaction with only the first transaction amount in it. It forgets it is not able to account for the remaining pages of the receipts that I added. Let's say by three transactions, I add all three of them. It will only show the first even if I combine them. I think that is one issue. Another issue is flight bookings. At some point, my company asked us to book tickets and flights through Navan. It was much, much more expensive compared to online flight booking that I could do from other platforms. I wouldn't have expected Navan to charge a premium for these kinds of things. In fact, they should be discounted flights. I was hoping that Navan would give me flights which are cheaper than everything else outside. But here it was the reverse, and then I stopped using Navan for doing that. Review collected by and hosted on G2.com.

It develops you booking around a trip itinerary. You start with your flights. Flights can be easily sorted by number of stops, departure/arrival times, etc. Hotel are easily added. It is easy to adjust your trip with little hassle. It is nice there is only one upfront fee for a given trip/itinerary. Customer support has been helpful when needed. I typically use NAVAN about once a month. I also like the integration with Outlook. Saves times. Review collected by and hosted on G2.com.

Switching from our previous service provider has been a great move for our company. That said, I’d like to see more discounts on airfares for personal travel. Review collected by and hosted on G2.com.