Medallia Agent Connect Pricing Overview

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Medallia Agent Connect has not provided pricing information for this product or service. This is common practice for software sellers and service providers. The pricing insights provided here are based on user reviews and are intended to give you an indication of value. Alternatively, contact Medallia Agent Connect to obtain current pricing.

Small-Business

$$$$

38% less expensive

than the avg. Contact Center Quality Assurance product

Read Small-Business Reviews

Mid-Market

$$$$

32% less expensive

than the avg. Contact Center Quality Assurance product

Read Mid-Market Reviews

Pricing Insights

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

17 months

Average Discount

Perceived Cost

$$$$$

Top-Rated Alternatives

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Medallia Agent Connect Alternatives Pricing

The following is a quick overview of editions offered by other Contact Center Quality Assurance Software

Qualtrics Customer Experience Frontline Care	Contact Us	Best for customer experience and contact center leaders who want to retain and upsell more customers Contact Center Analytics Quality Management and Compliance (add-on) Real-Time Agent Productivity (add-on)
Birdeye Starter	Contact Us	Improve reputation and rank at the top of local search. https://birdeye.com/pricing/ Reviews AI Listings AI Messaging AI
Talkdesk Talkdesk Express™ \| United States & Canada Small Business Exclusive	Free25 Licenses Free to Start	Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands. https://www.talkdesk.com/express/ Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.

Various alternatives pricing & plans

Pricing information for the above various Medallia Agent Connect alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

Medallia Agent Connect Pricing Reviews

(1)

Stepha C.

Sales Manager

Food & Beverages

Small-Business (50 or fewer emp.)

2/25/2025

"Shady and deceptive practices"

0/5

What do you like best about Medallia Agent Connect?

The software itself functioned fine for our needs. Review collected by and hosted on G2.com.

What do you dislike about Medallia Agent Connect?

My company has been a client of Medallia for over 2 years, each year we are reminded of our upcoming renewal and able to make adjustments based on our team size. This year we were auto renewed and given a 10% price increase with out being contacted or advised. When I reached out to solve the issue I was told by Kin Ming Lit that Medallia no longer dedicates resources to accounts of our size and has no obligation to let us know about renewals. We simply wanted to adjust the number of seats we pay for to match the number of agents we have- but apparently they no longer offer contract revisions for accounts of our size. Incredibly disappointed and perturbed that they would treat a client of over 2 years with such a cold shoulder. Really shady- do better! Review collected by and hosted on G2.com.