# Medallia Agent Connect vs Playvox Quality Management Comparison | | Medallia Agent Connect | Playvox Quality Management | |---|---|---| | **Star Rating** | 4.6 out of 5 | 4.8 out of 5 | | **Total Reviews** | 276 | 1,163 | | **Largest Market Segment** | Mid-Market (55.8% of reviews) | Mid-Market (57.6% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Medallia Agent Connect Cons: - Expensive (1 reviews) - Expensive Features (1 reviews) ### Playvox Quality Management Pros: - Ease of Use (30 reviews) - Coaching (11 reviews) Cons: - Limited Customization (3 reviews) - Missing Features (3 reviews) --- ## Ratings Comparison | Rating | Medallia Agent Connect | Playvox Quality Management | |---|---|---| | **Meets Requirements** | 9.0 (182 reviews) | 9.5 (904 reviews) | | **Ease of Use** | 9.2 (183 reviews) | 9.5 (914 reviews) | | **Ease of Setup** | 9.1 (99 reviews) | 9.5 (372 reviews) | | **Ease of Admin** | 9.0 (95 reviews) | 9.3 (209 reviews) | | **Quality of Support** | 9.3 (162 reviews) | 9.6 (829 reviews) | | **Has the product been a good partner in doing business?** | 9.3 (97 reviews) | 9.5 (202 reviews) | | **Product Direction (% positive)** | 8.5 (166 reviews) | 9.2 (893 reviews) | --- ## Pricing ### Medallia Agent Connect #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Playvox Quality Management #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### Contact Center Quality Assurance | Product | Score | Reviews | |---|---|---| | **Medallia Agent Connect** | 9.0/10 | 114 | | **Playvox Quality Management** | 9.6/10 | 911 | #### Quality Assurance | Feature | Medallia Agent Connect | Playvox Quality Management | |---|---|---| | **Evaluation** | 9.1 (100 reviews) | 9.7 (776 reviews) | | **Calibration** | 8.9 (88 reviews) | 9.6 (758 reviews) | | **Reports** | 8.5 (92 reviews) | 9.6 (783 reviews) | #### Engagement | Feature | Medallia Agent Connect | Playvox Quality Management | |---|---|---| | **Feedback** | 9.1 (93 reviews) | 9.7 (782 reviews) | | **Dashboards** | 9.0 (102 reviews) | 9.6 (787 reviews) | | **Training** | 8.7 (84 reviews) | 9.5 (763 reviews) | #### Performance | Feature | Medallia Agent Connect | Playvox Quality Management | |---|---|---| | **Integrations** | 9.1 (90 reviews) | 9.6 (721 reviews) | | **Compliance** | 9.2 (74 reviews) | 9.7 (736 reviews) | #### Generative AI | Feature | Medallia Agent Connect | Playvox Quality Management | |---|---|---| | **AI Text Generation** | Not enough data | 9.5 (153 reviews) | | **AI Text Summarization** | Not enough data | 9.6 (153 reviews) | ### Feedback Analytics | Product | Score | Reviews | |---|---|---| | **Medallia Agent Connect** | 8.9/10 | 26 | | **Playvox Quality Management** | N/A | N/A | #### Feedback Management | Feature | Medallia Agent Connect | Playvox Quality Management | |---|---|---| | **Tagging** | 9.0 (20 reviews) | Not enough data | | **Segmentation** | 8.8 (17 reviews) | Not enough data | | **Custom Reports and Dashboards** | 8.3 (25 reviews) | Not enough data | #### Feedback Analysis | Feature | Medallia Agent Connect | Playvox Quality Management | |---|---|---| | **Thematic Analysis** | 9.0 (16 reviews) | Not enough data | | **Sentiment Analysis** | 9.1 (17 reviews) | Not enough data | | **NPS/CSAT Scoring** | 9.1 (25 reviews) | Not enough data | #### Feedback Sources | Feature | Medallia Agent Connect | Playvox Quality Management | |---|---|---| | **Online Reviews** | 9.1 (20 reviews) | Not enough data | | **Surveys** | 9.2 (22 reviews) | Not enough data | | **Social Media** | 8.1 (14 reviews) | Not enough data | | **Customer Service Channels** | 9.2 (22 reviews) | Not enough data | #### Generative AI | Feature | Medallia Agent Connect | Playvox Quality Management | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Unique to Medallia Agent Connect (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) --- ## Reviewer Demographics ### By Company Size | Segment | Medallia Agent Connect | Playvox Quality Management | |---|---|---| | **Small-Business** | 37.0% | 9.8% | | **Mid-Market** | 55.8% | 57.6% | | **Enterprise** | 7.2% | 32.6% | ### By Industry #### Medallia Agent Connect - **Retail:** 15.8% - **Consumer Services:** 12.1% - **Apparel & Fashion:** 10.9% - **Food & Beverages:** 7.2% - **Consumer Goods:** 6.8% - **Financial Services:** 6.0% - **Computer Software:** 5.3% - **Health, Wellness and Fitness:** 4.9% - **Cosmetics:** 2.6% - **Automotive:** 2.3% - **Other:** 26.0% #### Playvox Quality Management - **Consumer Services:** 21.7% - **Banking:** 15.8% - **Financial Services:** 6.1% - **Food & Beverages:** 5.3% - **Telecommunications:** 4.7% - **Outsourcing/Offshoring:** 4.4% - **Leisure, Travel & Tourism:** 3.2% - **Food Production:** 3.1% - **Information Technology and Services:** 2.8% - **Computer Software:** 2.8% - **Other:** 30.1% --- ## Alternatives ### Alternatives to Medallia Agent Connect - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews) - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) — 4.7/5 stars (324 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) — 4.5/5 stars (314 reviews) - [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4160 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2535 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews) - [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) — 4.5/5 stars (806 reviews) - [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (442 reviews) ### Alternatives to Playvox Quality Management - [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews) — 4.5/5 stars (806 reviews) - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) — 4.7/5 stars (324 reviews) - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) — 4.5/5 stars (314 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2535 reviews) - [evaluagent](https://www.g2.com/products/evaluagent/reviews) — 4.5/5 stars (442 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews) - [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.4/5 stars (430 reviews) - [Observe.AI](https://www.g2.com/products/observe-ai/reviews) — 4.6/5 stars (237 reviews) - [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (590 reviews) --- ## Top Discussions ### Medallia Agent Connect - Title: [Can I see other leaderboards from other companies?](https://www.g2.com/discussions/50336-can-i-see-other-leaderboards-from-other-companies) — 1 comment, 1 upvote > **Top comment:** "Depends of they want o share data collectively ." ### Playvox Quality Management - Title: [I suggest that you set up a program to teach another language through Playvox?](https://www.g2.com/discussions/i-suggest-that-you-set-up-a-program-to-teach-another-language-through-playvox) — 3 comments, 2 upvotes > **Top comment:** "Comment deleted by user." - Title: [What is Playvox used for?](https://www.g2.com/discussions/what-is-playvox-used-for) — 1 comment > **Top comment:** "Tool to check the quality you have provided to your customers." - Title: [What are the main reasons for weekly updates?](https://www.g2.com/discussions/quais-sao-os-motivos-principais-de-atualizacoes-semanais) — 1 comment, 1 upvote > **Top comment:** "I like to always be up to date with the updates." - Title: [Does Playvox integrate with my CRM or service software?](https://www.g2.com/discussions/does-playvox-integrate-with-my-crm-or-service-software) — 1 comment, 1 upvote > **Top comment:** "." - Title: [Is it possible to have the authority to know my ranking at the company level?](https://www.g2.com/discussions/is-it-possible-to-have-the-authority-to-know-my-ranking-at-the-company-level) — 1 comment, 1 upvote > **Top comment:** "Indeed, I have the authority to know my ranking at the company level" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/medallia-agent-connect-vs-playvox-quality-management)