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Compare MaestroQA and Medallia Agent Connect 
At a Glance
Market Segments
Mid-Market (54.7% of reviews)
Mid-Market (55.9% of reviews)
Entry-Level Pricing
Request a demo today
No pricing available
MaestroQA
Star Rating
(324)4.8 out of 5
Market Segments
Mid-Market (54.7% of reviews)
Pros & Cons
Entry-Level Pricing
Request a demo today
Learn more about MaestroQAMedallia Agent Connect
Star Rating
(274)4.6 out of 5
Market Segments
Mid-Market (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Medallia Agent ConnectMaestroQA vs Medallia Agent Connect
When assessing the two solutions, reviewers found MaestroQA easier to use, set up, and administer. Reviewers also preferred doing business with MaestroQA overall.
- Reviewers felt that MaestroQA meets the needs of their business better than Medallia Agent Connect.
- When comparing quality of ongoing product support, reviewers felt that MaestroQA is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of MaestroQA over Medallia Agent Connect.
Pricing
Entry-Level Pricing
MaestroQA
Contact Us
Request a demo today
We'd love to put together a custom proposal for you based on your team's unique needs.
Request a demo and we'll contact you to learn more about your use case + create the best package for your team.
Medallia Agent Connect
No pricing availableFree Trial
MaestroQA
Free Trial is available
Medallia Agent Connect
No trial information availableRatings
Meets Requirements
9.4
258
9.0
180
Ease of Use
9.4
261
9.2
181
Ease of Setup
9.2
85
9.1
97
Ease of Admin
9.2
76
9.0
95
Quality of Support
9.7
250
9.3
160
Has the product been a good partner in doing business?
9.6
74
9.3
97
Product Direction (% positive)
9.4
236
8.5
165
Features by Category
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.5
217
9.0
98
9.5
217
8.9
88
9.1
213
8.5
92
Engagement
9.4
219
9.1
92
9.2
214
9.0
101
9.1
197
8.7
84
Performance
9.3
199
9.1
90
9.5
198
9.2
73
Generative AI
9.1
66
Not enough data
9.2
66
Not enough data
Feedback Management
Not enough data
9.0
20
Not enough data
8.8
17
Not enough data
8.3
25
Feedback Analysis
Not enough data
9.0
16
Not enough data
9.1
17
Not enough data
9.1
25
Feedback Sources
Not enough data
9.1
20
Not enough data
9.2
22
Not enough data
8.1
14
Not enough data
9.2
22
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
MaestroQA and Medallia Agent Connect are categorized as Contact Center Quality Assurance
Unique Categories
MaestroQA is categorized as Multilingual Customer Support, Speech Analytics, and Conversation Intelligence
Medallia Agent Connect is categorized as Feedback Analytics
Reviews
Reviewers' Company Size
MaestroQA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Medallia Agent Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
23.0%
Computer Software
9.1%
Information Technology and Services
7.4%
Retail
6.1%
Telecommunications
5.8%
Other
48.5%
Retail
16.0%
Consumer Services
12.2%
Apparel & Fashion
11.0%
Food & Beverages
7.2%
Consumer Goods
6.8%
Other
46.8%
Alternatives
Discussions
Are you guys still testing the recording function?
1 Comment
Official Response from MaestroQA
Hi Daniel, Leah here from MaestroQA. Your question couldn't have come at a better time - we launched Screen Capture last week! This landing page has all the...Read more
Aside from the bar graph that shows after you signed in, are there any other charts that I can change into?
1 Comment
VP
Hi! Yes. On the coaching page, you can adjust the filters to change the charts. If you are an Admin or Manager, you also have access to the Reporting module....Read more
MaestroQA has no more discussions with answers
Can I see other leaderboards from other companies?
1 Comment
MG
Depends of they want o share data collectively .Read more
Medallia Agent Connect has no more discussions with answers
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