--- title: Medallia Agent Connect Reviews meta_title: 'Medallia Agent Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 276 reviews by the users' company size, role or industry to find out how Medallia Agent Connect works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 276 scale: '5' date_modified: '2026-08-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Medallia Agent Connect Reviews **Vendor:** Medallia **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.6/5.0 **Total Reviews:** 276 ## About Medallia Agent Connect Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing. Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching. Engage and Motivate Your Team, No Matter Where They Sit: It’s undeniable that employee engagement drives performance. Stella Connect helps you better understand what motivates your top performing agents and optimize the agent experience. Also, agents get direct access to their real-time customer feedback, which motivates them to bring their “A” game to every customer interaction. Drive Efficiency and Improvement: Stella Connect helps drive efficiency and performance improvements for your front-line team. Stella Connect connects customer feedback to coaching and QA in one easy-to-use platform. This allows teams to eliminate point solutions, and reduces the time and effort traditionally required to coach and manage a team of agents. ## Medallia Agent Connect Pros & Cons **What users dislike:** - Users are frustrated by the **expensive auto-renewal process** and unexpected price increases without prior notice. (1 reviews) - Users feel that Medallia's **expensive features** come with unsatisfactory customer service and lack of flexibility in pricing. (1 reviews) - Users express **disappointment over lack of communication** during renewal processes, feeling undervalued as long-term clients of Medallia. (1 reviews) - Users express frustration over **poor customer support** , feeling neglected and undervalued despite long-term commitment to Medallia. (1 reviews) - Users express frustration over **poor management** with automatic renewals and lack of communication regarding account adjustments. (1 reviews) ## Medallia Agent Connect Reviews ### 1. Shady and deceptive practices **Rating:** 0.0/5.0 stars **Reviewed by:** Stepha C. | Sales Manager, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2025 **What do you like best about Medallia Agent Connect?** The software itself functioned fine for our needs. **What do you dislike about Medallia Agent Connect?** My company has been a client of Medallia for over 2 years, each year we are reminded of our upcoming renewal and able to make adjustments based on our team size. This year we were auto renewed and given a 10% price increase with out being contacted or advised. When I reached out to solve the issue I was told by Kin Ming Lit that Medallia no longer dedicates resources to accounts of our size and has no obligation to let us know about renewals. We simply wanted to adjust the number of seats we pay for to match the number of agents we have- but apparently they no longer offer contract revisions for accounts of our size. Incredibly disappointed and perturbed that they would treat a client of over 2 years with such a cold shoulder. Really shady- do better! **What problems is Medallia Agent Connect solving and how is that benefiting you?** Providing an NPS solution for our brand for coaching and mentoring oppurtunites. ### 2. After you sign the anual contract with them, they'll forget about you **Rating:** 0.5/5.0 stars **Reviewed by:** Lior P. | Co-Founder & CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2022 **What do you like best about Medallia Agent Connect?** Nothing. Everything there should be done manually,even that they promised that it will be improved **What do you dislike about Medallia Agent Connect?** No automations, everything should be done manually. Horrible support. Not honest support, that just trying to get more payments from you **What problems is Medallia Agent Connect solving and how is that benefiting you?** Basically, they are trying to help you to get more feedback from your users, while you can get these even with easy Hubspot & typeform integration ## Medallia Agent Connect Discussions - [Can I see other leaderboards from other companies?](https://www.g2.com/discussions/50336-can-i-see-other-leaderboards-from-other-companies) - 1 comment, 1 upvote - [View Medallia Agent Connect pricing details and edition comparison](https://www.g2.com/products/medallia-agent-connect/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+14%3A44%3A51+-0500&secure%5Bsession_id%5D=8fc79f63-ef15-4eb8-bcfe-2058262625d7&secure%5Btoken%5D=6fe8cf45db0912d7cdd77171899d670c4fe7508d41d8d5cef953aa31853a13d4&format=llm_user) ## Medallia Agent Connect Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) ## Medallia Agent Connect Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Quality Assurance** - Evaluation - Calibration - Reports **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Performance** - Third-Party Integrations - Compliance **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top Medallia Agent Connect Alternatives - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews) - 4.8/5.0 (1,053 reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - 4.3/5.0 (725 reviews) - [MaestroQA](https://www.g2.com/products/maestroqa/reviews) - 4.8/5.0 (312 reviews)