ManageEngine Desktop Central MSP Reviews
What do you like best?
The System Health reports related to patching are especially helpful and provide a good high-level overview of patch health and installation throughout the organization.
The self-service portal is nice as it allows end users to install approved software on the fly without IT intervention or local admin rights.
Our service desk also uses several of the remote management features regularly (remote command line, remote desktop / assistance, file transfer. Review collected by and hosted on G2.com.
What do you dislike?
For patch management, ManageEngine uses its own scheme for numbering patches. With some reliance upon this, it is a bit more cumbersome to translate patch numbers from CVEs to MS KB bulletin IDs to ManageEngine patch numbers for reporting purposes. It is possible to search for patches by MS KB number, but the system is better at finding them by ManageEngine patch number.
A second item we find a bit frustrating is that it can be a bit difficult to keep third party patches updated in the self-service portal. For example, if you publish [application] version 1.3.5 to the portal, and then version 1.4.2 is released, there's not an easy way to have the system automatically replace the older version of the software with the newer version in the portal. It would help to reduce administrative overhead if this could be automated somehow. This is especially applicable to one-off programs that remote users without local admin privileges may require on the fly (for example teleconferencing applications and plug-ins).
Finally, we like to use the product as a central repository for inventory, however it does not have the capacity to inventory anything other than computer systems that have the agent software installed. Review collected by and hosted on G2.com.
What do you like best?
This product eases the management of all devices in the company, PCs, laptops and mobiles. Remote access is a great feature even when users are outside corporate network. Review collected by and hosted on G2.com.
What do you dislike?
It is not easy to deploy some software as automatic installation. Review collected by and hosted on G2.com.
What do you like best?
agent reporting into the server works great when it works, status of machine is (mostly) accurate. Review collected by and hosted on G2.com.
What do you dislike?
does not give reliable feedback on status of software deployments, no way to customize home screen/dashboard. Review collected by and hosted on G2.com.
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