ManageEngine Desktop Central MSP Reviews & Product Details

ManageEngine Desktop Central MSP Overview

What is ManageEngine Desktop Central MSP?

Desktop Central MSP is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers' desktops, servers, laptops and mobile devices from a central point.

ManageEngine Desktop Central MSP Details
Product Description

Desktop Central MSP is an integrated Desktop and Mobile Device Management software that helps managed service providers to efficiently manage their customers' desktops, servers, laptops and mobile devices from a central point.


Seller Details
Seller
ManageEngine
Company Website
Year Founded
1996
HQ Location
Pleasanton, CA
Twitter
@manageengine
6,239 Twitter followers
LinkedIn® Page
www.linkedin.com
119 employees on LinkedIn®

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ManageEngine Desktop Central MSP Reviews

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The System Health reports related to patching are especially helpful and provide a good high-level overview of patch health and installation throughout the organization.

The self-service portal is nice as it allows end users to install approved software on the fly without IT intervention or local admin rights.

Our service desk also uses several of the remote management features regularly (remote command line, remote desktop / assistance, file transfer. Review collected by and hosted on G2.com.

What do you dislike?

For patch management, ManageEngine uses its own scheme for numbering patches. With some reliance upon this, it is a bit more cumbersome to translate patch numbers from CVEs to MS KB bulletin IDs to ManageEngine patch numbers for reporting purposes. It is possible to search for patches by MS KB number, but the system is better at finding them by ManageEngine patch number.

A second item we find a bit frustrating is that it can be a bit difficult to keep third party patches updated in the self-service portal. For example, if you publish [application] version 1.3.5 to the portal, and then version 1.4.2 is released, there's not an easy way to have the system automatically replace the older version of the software with the newer version in the portal. It would help to reduce administrative overhead if this could be automated somehow. This is especially applicable to one-off programs that remote users without local admin privileges may require on the fly (for example teleconferencing applications and plug-ins).

Finally, we like to use the product as a central repository for inventory, however it does not have the capacity to inventory anything other than computer systems that have the agent software installed. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The toolset is very comprehensive and may have features that overlap those of other products in your environment. Consider your use case and plan accordingly. Before deploying to production environments, consider a free trial if offered by the vendor to ensure that the product will perform according to your business needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This application solves the problem of patching third-party (non-Microsoft) applications which cannot be patched using Windows native tools (such as WSUS and SCCM without add-ons). This product also acts as our primary tool for remote desktop support, as we have a highly geographically disbursed client base. Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

This product eases the management of all devices in the company, PCs, laptops and mobiles. Remote access is a great feature even when users are outside corporate network. Review collected by and hosted on G2.com.

What do you dislike?

It is not easy to deploy some software as automatic installation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We’ve managed to patch, install software and create device inventory from a single point in a very easy way. Review collected by and hosted on G2.com.

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senior it support specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

agent reporting into the server works great when it works, status of machine is (mostly) accurate. Review collected by and hosted on G2.com.

What do you dislike?

does not give reliable feedback on status of software deployments, no way to customize home screen/dashboard. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

setup an internal evaluation first to confirm the product would work for you organization. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

ability to closely manage endpoints, including updates, inventory, patching etc. Review collected by and hosted on G2.com.

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AE
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

compatible with all of mac, windows and linux machines, as well as peripheral Review collected by and hosted on G2.com.

What do you dislike?

interface looks out of dated, questionable security Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

single solution to manage client computers for all distros Review collected by and hosted on G2.com.

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