ManageEngine Endpoint Central MSP Reviews & Product Details

Endpoint Central MSP is a unified endpoint management solution designed for Managed Service Providers (MSPs). It offers a centralized platform for efficiently managing a wide range of endpoints, including desktops, servers, laptops, tablets, smartphones, and POS devices. By consolidating endpoint security and management into a single interface, Endpoint Central MSP empowers MSPs to secure and maintain diverse client environments effectively. The software also includes robust remote desktop-sharing capabilities to enhance IT administration efficiency.

Seller

Zoho

Discussions

ManageEngine Endpoint Central MSP Community

Languages Supported

Czech, Danish, German, Finnish, French, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Chinese (Simplified), Chinese (Traditional)

Solution Type

All-in-One

Overview by

Angsuman Hazarika

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

12 months

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Top-Rated Alternatives

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User Insights

Average based on 27 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

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Andrew P.

Mid-Market (51-1000 emp.)

8/22/2023

"A sufficient tool for IT professionals to manage and monitor devices on the network"

4/5

What do you like best about ManageEngine Endpoint Central MSP?

Desktop Central makes it easy to monitor workstations and mobile devices on our networks. I can easily see the hardware details of a specific machine and what operating system the machine is running on. Remoting into a workstation is convenient when it works well. Deploying images works flawlessly. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine Endpoint Central MSP?

I experience disconnects frequently, especially when using the remote desktop tool. There is a 50% success rate when using the feature allowing users to remotely install Desktop Central on networked workstations. Review collected by and hosted on G2.com.

What problems is ManageEngine Endpoint Central MSP solving and how is that benefiting you?

Desktop Central allows me to manage all kinds of devices whether it is a workstation, laptop, tablet or mobile phone. We can use the chat feature to get in touch with our customers and remote into their machines to resolve any issues they may have. We can also update our images easily and deploy them within a few steps. Desktop Central saves us a lot of time that we otherwise would not without the software. Review collected by and hosted on G2.com.

Zeeshan K.

User Support Specialist

Small-Business (50 or fewer emp.)

9/22/2023

"Streamlined Endpoint Management"

3.5/5

What do you like best about ManageEngine Endpoint Central MSP?

What I Love About ManageEngine Desktop Central MSP:

All-in-One Solution: It covers everything from patch management to mobile device management, streamlining IT tasks.

Effortless Patching: Automated patch management keeps systems secure without the hassle.

Remote Control: Quick troubleshooting and problem-solving, no matter where the devices are located.

Mobile Device Management: Easy enrollment and security for mobile devices.

Inventory Management: Helps me keep track of assets efficiently.

Scalability: It works for small clients and large organizations.

User-Friendly: The intuitive interface doesn't require extensive training. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine Endpoint Central MSP?

Areas for Improvement with ManageEngine Desktop Central MSP:

Complex Initial Setup: The setup can be intricate, especially for newcomers.

Resource Demands: Running it on a server can require significant resources, potentially raising costs.

Learning Curve: Some advanced features may have a steeper learning curve.

Cost Concerns: Pricing for MSPs managing multiple clients/devices can be a factor.

Limited macOS Support: Support for macOS is not as robust as for Windows.

Reporting Customization: More flexibility in report customization is needed.

Support Responsiveness: Some users have reported delays in support response. Review collected by and hosted on G2.com.

What problems is ManageEngine Endpoint Central MSP solving and how is that benefiting you?

ManageEngine Desktop Central MSP addresses key IT management challenges for MSPs:

Streamlined Endpoint Management: Simplifies the management of diverse devices in a single interface.

Efficient Patch Management: Automates updates to enhance security and reduce vulnerabilities.

Seamless Software Deployment: Simplifies software distribution and updates.

Remote Troubleshooting: Enables quick issue resolution on remote devices, reducing downtime.

Mobile Device Management (MDM): Enhances mobile device security and management.

Inventory Tracking: Provides comprehensive asset tracking for better planning.

Scalability: Adapts to the needs of both small and large clients.

These solutions save time, enhance security, and improve efficiency for MSPs. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

Originally submitted 7/6/2023

"Highly recommended, centralized client and server management solution"

5/5

What do you like best about ManageEngine Endpoint Central MSP?

It can be deployed company-wide in a much shorter time than alternatives. SCCM is a nightmare, especially the initial setup process takes up all your time. Desktop central can be ready in a few hours. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine Endpoint Central MSP?

Desktop Central is an app I've been using for many years, but there are very few things I don't like about it. One of them is that bitlocker management, which is available on on-prem, is not available in the cloud. We want all the features in onprem also in cloud :) Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

9/21/2023

"Efficient Desktop Management with ManageEngine Desktop Central MSP"

3.5/5

What do you like best about ManageEngine Endpoint Central MSP?

What I personally love about ManageEngine Desktop Central MSP is how it simplifies the entire desktop management process. The comprehensive set of features it offers is truly impressive. From patch management to software deployment, it covers all the bases, making my job as an IT administrator so much easier. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine Endpoint Central MSP?

When I first started using Desktop Central MSP, I found it a bit overwhelming due to its extensive feature set. It took some time for me to get accustomed to all the tools and settings. While it offers a comprehensive solution, the learning curve can be steep for newcomers. Review collected by and hosted on G2.com.

What problems is ManageEngine Endpoint Central MSP solving and how is that benefiting you?

Troubleshooting issues on remote desktops used to be a logistical nightmare. Desktop Central MSP's remote control capabilities have been a lifesaver. I can quickly connect to remote machines, diagnose problems, and resolve issues without the need for physical presence. This has significantly reduced downtime and improved our support efficiency. Review collected by and hosted on G2.com.

Paulino B.

Management Consulting

Small-Business (50 or fewer emp.)

10/5/2023

"Services are bundled together in one package"

5/5

What do you like best about ManageEngine Endpoint Central MSP?

ManageEngine Desktop Central MSP provides a solution for managing IT infrastructure. The inventory section uses some improvements. It gets the job done. There are occasional concerns about security. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine Endpoint Central MSP?

ManageEngine Desktop Central MSP provides features the cost becomes steep when expanding beyond 25 endpoints. Review collected by and hosted on G2.com.

Kashif S.

Senior System Administrator

Enterprise (> 1000 emp.)

8/8/2023

"Comprehensive Desktop Patch Management & Inventory Software"

4/5

What do you like best about ManageEngine Endpoint Central MSP?

UEM, Patch Management (automated patch deployment), Remote Control, Software Deployment, Asset Management, Affordability, MDM, Review collected by and hosted on G2.com.

What do you dislike about ManageEngine Endpoint Central MSP?

Lack of self-customization. Nothing more at all. Review collected by and hosted on G2.com.

John V.

Network Admin I

Mid-Market (51-1000 emp.)

8/24/2023

"ManageEngine Desktop Central"

5/5

What do you like best about ManageEngine Endpoint Central MSP?

I can manage all of our devices from one central location. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine Endpoint Central MSP?

The remote feature can be a bit finicky at times, but a restart of the services on the server resolve it quickly. Review collected by and hosted on G2.com.

Ribal H.

Mid-Market (51-1000 emp.)

9/15/2023

"Very Good"

5/5

What do you like best about ManageEngine Endpoint Central MSP?

Easy to scan using domain scan plus to scan switches and printer Review collected by and hosted on G2.com.

What do you dislike about ManageEngine Endpoint Central MSP?

When scanning a Canon printer the serial number not showing Review collected by and hosted on G2.com.

Rodrigo Arturo C.

IT Engineer

Enterprise (> 1000 emp.)

2/1/2023

"Its very user friendly to use but it can improve some stuff"

4/5

What do you like best about ManageEngine Endpoint Central MSP?

End user can easily do the tasks on board and update all the enpoints plus generate the needed reports for analytics, deploy scripts for software and control windows an linux services. Review collected by and hosted on G2.com.

What do you dislike about ManageEngine Endpoint Central MSP?

version update, it need likely about half day (4 hours) to migrate and update the deployment, it can bring down many services while its updating so plan carefully on advance Review collected by and hosted on G2.com.