ManageEngine Endpoint Central MSP Reviews & Product Details

We like Patch Management feature, vulnerability scan and the possibility of performing pre and post deploy activity. Now it is possible integrate the patch management with Tebable.io. For us it's a nice feature. Review collected by and hosted on G2.com.

In the inventory section, linux machines do not show all installed software but only some. Review collected by and hosted on G2.com.

AD Sync and auto agent deployment works well. I appreciated how easy it was to build a configuration package to push out to workstation/end users. Review collected by and hosted on G2.com.

I do not like the fact that Service Desk/Desktop Central/Asset Mgt/AD Audit+ and other applications are pieced out. It would be convenient to have all services under one package. Review collected by and hosted on G2.com.

Manage engine desktop central for MSP provides a powerful RMM system that's scalable. You can manage multiple clients and endpoints for each client. The software is self-hosted and installed on a local or cloud-based hosting system like Azure, Amazon, or Google Cloud. The licensing of the software includes the ability to manage up to 25 endpoints for free, so it's cost-effective if you're a new business. The installation is simple, and there's plenty of documentation to help. There's plenty of community configuration templates and scripts that you can use. Review collected by and hosted on G2.com.

I don't particularly like that it requires you to install it on your system. It's not a cloud-based product though you can install it on cloud servers. I found over time that if you do not change the default ports, you can open your cloud server to various attacks. Configuring the certificates for SSL was cumbersome as there is no integration with SSL providers and requires you to install and update your SSL certificates automatically. The notification system that includes email wasn't the easiest to set up, and it was challenging to set and keep working. I use Microsoft 365 for cloud email, and it was difficult to setup and use with our online exchange server. Review collected by and hosted on G2.com.

The System Health reports related to patching are especially helpful and provide a good high-level overview of patch health and installation throughout the organization.

The self-service portal is nice as it allows end users to install approved software on the fly without IT intervention or local admin rights.

Our service desk also uses several of the remote management features regularly (remote command line, remote desktop / assistance, file transfer. Review collected by and hosted on G2.com.

For patch management, ManageEngine uses its own scheme for numbering patches. With some reliance upon this, it is a bit more cumbersome to translate patch numbers from CVEs to MS KB bulletin IDs to ManageEngine patch numbers for reporting purposes. It is possible to search for patches by MS KB number, but the system is better at finding them by ManageEngine patch number.

A second item we find a bit frustrating is that it can be a bit difficult to keep third party patches updated in the self-service portal. For example, if you publish [application] version 1.3.5 to the portal, and then version 1.4.2 is released, there's not an easy way to have the system automatically replace the older version of the software with the newer version in the portal. It would help to reduce administrative overhead if this could be automated somehow. This is especially applicable to one-off programs that remote users without local admin privileges may require on the fly (for example teleconferencing applications and plug-ins).

Finally, we like to use the product as a central repository for inventory, however it does not have the capacity to inventory anything other than computer systems that have the agent software installed. Review collected by and hosted on G2.com.

This product eases the management of all devices in the company, PCs, laptops and mobiles. Remote access is a great feature even when users are outside corporate network. Review collected by and hosted on G2.com.

It is not easy to deploy some software as automatic installation. Review collected by and hosted on G2.com.

agent reporting into the server works great when it works, status of machine is (mostly) accurate. Review collected by and hosted on G2.com.

does not give reliable feedback on status of software deployments, no way to customize home screen/dashboard. Review collected by and hosted on G2.com.

compatible with all of mac, windows and linux machines, as well as peripheral Review collected by and hosted on G2.com.

interface looks out of dated, questionable security Review collected by and hosted on G2.com.