--- title: MadCap Flare Reviews meta_title: 'MadCap Flare Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 491 reviews by the users' company size, role or industry to find out how MadCap Flare works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 491 scale: '5' date_modified: '2026-08-04' parent_category: name: Development url: https://www.g2.com/categories/development --- # MadCap Flare Reviews **Vendor:** MadCap Software **Category:** [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat) **Average Rating:** 4.4/5.0 **Total Reviews:** 491 ## About MadCap Flare Empowering teams to create, manage, and deliver exceptional content at scale MadCap Flare is the go-to solution for technical content teams that need to streamline workflows and deliver consistent, high-quality content across every channel. Trusted by documentation, training, and knowledge management professionals worldwide, Flare combines the precision of XML-based authoring with the flexibility of multi-channel publishing—all from a single, centralized platform. Why leading teams rely on Flare: Scalable, topic-based authoring: XML-based structure ensures precision and scalability for complex documentation projects. Single-source publishing: Manage all outputs from one project to eliminate redundancy and simplify updates. Multi-channel delivery: Publish effortlessly to self-service portals, online Help, documentation hubs, and training guides. Advanced content reuse: Reuse variables, snippets, and conditions to save time and maintain accuracy. Real-time collaboration with Flare Online: Co-author, review, and manage content simultaneously in the cloud—no check-in delays or version conflicts. Integrated translation management: Accelerate localization and expand your global reach. Flexible publishing formats: Deliver content in HTML5, PDF, Word, SCORM, and more to meet diverse audience needs. Proven ROI: Cut production costs, speed release cycles, and boost customer satisfaction. What sets Flare apart: Unlike traditional content management tools, Flare is purpose-built for technical content teams—offering unmatched flexibility, control, and scalability. With Flare Online, teams gain cloud-based collaboration and instant publishing capabilities for faster, more connected workflows. Together, they form a unified platform for creating, managing, and delivering knowledge at scale—ensuring efficiency, brand consistency, and an exceptional user experience. That’s why thousands of organizations trust Flare to power their global content strategy.gy." ## MadCap Flare Pros & Cons **What users like:** - Users praise the **exceptionally user-friendly content management** of MadCap Flare, streamlining documentation tasks with ease. (2 reviews) - Users benefit from the **exceptional efficiency** of MadCap Flare, streamlining authoring and documentation tasks seamlessly. (2 reviews) - Users admire the **user-friendly platform** of MadCap Flare, which simplifies documentation tasks and enhances workflow efficiency. (2 reviews) - Users praise the **exceptional customer support** of MadCap Flare, highlighting responsive assistance during complex challenges. (1 reviews) - Users appreciate the **customization options** in MadCap Flare, which enhance flexibility and creativity in project development. (1 reviews) - Ease of Learning (1 reviews) - Users find MadCap Flare to be **exceptionally user-friendly** , streamlining authoring and documentation processes with ease. (1 reviews) - Easy Implementation (1 reviews) - Easy Setup (1 reviews) - Features (1 reviews) **What users dislike:** - Users face a **steep learning curve** with MadCap Flare, making it challenging to recall processes without regular use. (2 reviews) - Users find **MadCap Flare's complexity** challenging, especially when they aren't using it regularly, but can overcome it quickly. (1 reviews) - Users find the **entry and travel costs** for MadCap Flare conferences prohibitively expensive, limiting accessibility for many. (1 reviews) - Users find the **learning difficulty** of MadCap Flare challenging, especially when not used regularly between projects. (1 reviews) - Users report that **performance issues** can arise in MadCap Flare, particularly with large projects experiencing lag during builds. (1 reviews) - Users report **slow performance** in MadCap Flare, particularly noticeable in large projects, affecting efficiency during builds. (1 reviews) ## MadCap Flare Reviews ### 1. Senior Technical Writer **Rating:** 5.0/5.0 stars **Reviewed by:** Pamela B. | Senior Technical Writer, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** Flare is an all around great tool. I have been using it for many years. There are many ways to format your output to almost anything you desire. The tool helps me write in a structured format, using variables, snippets, and conditional formatting, to get the output required, whether it be PDF or HTML Help or something else. **What do you dislike about MadCap Flare?** The only issue I have with Flare is that bugs I have reported seem to never get fixed. Although they are not many, it is frustrating. **What problems is MadCap Flare solving and how is that benefiting you?** I have used Flare to create software documentation in PDF, CHM and Html Help format. I realized a great time savings being able to use the same source for all required outputs. ### 2. Tech Pubs made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Semiconductors | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about MadCap Flare?** I like the ease of creating and editing multiple procedures from a single source. Mass changes that used to take weeks to edit and publish, now take minutes. Being able to have multiple editors contributing to the source files is amazing. Flare connects flawlessly to SVN. **What do you dislike about MadCap Flare?** There is nothing I can say that I dislike about Flare. Since introducing Flare to our company, my department has cleared our backlog, reduced errors and improved the over all look and feel of the documents. **Recommendations to others considering MadCap Flare:** Go for it, it was the best choice we could have made. **What problems is MadCap Flare solving and how is that benefiting you?** Our main problem was managing over 3,000 documents that were nearly identical. Every new customer order requires a new document based off of an existing one. The problem surfaces when there is a mass change that affects everything. This was a huge effort n man power and time. We have saved thousands of hours in revisions and rework. ### 3. MadCap Flare is a great product for creating documentation. You have so much control of the content. **Rating:** 4.0/5.0 stars **Reviewed by:** Ken D. | Technical Author, Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about MadCap Flare?** The conditional text functionality is great for creating consistent documentation quickly and efficiently. It is also very effective for delivering content in Agile. Integrating into a development environment is very simple. **What do you dislike about MadCap Flare?** I think the inline navigation options could be improved particularly with longer pages. Also, the JavaScript integration to create a more interactive navigation experience could be made better. **Recommendations to others considering MadCap Flare:** Take time to learn about the conditional text feature and CSS integration, as these areas are very useful. **What problems is MadCap Flare solving and how is that benefiting you?** HTML documentation has vastly reduced the overheads of the training team from printing documentation. Users can instantly access the content without having to phone the company. This was not the case previously when we didn't use MadCap Flare. ### 4. Good authoring tool **Rating:** 3.0/5.0 stars **Reviewed by:** John Kingston T. | Associate Manager, Technical Writing, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about MadCap Flare?** 1. Simple and easy to use UI 2. Support for multiple output formats (PDF/HTML5/CHM) 3. Support for conditional output 4. Snippet feature **What do you dislike about MadCap Flare?** 1. Manually formatting tables with limited success. 2. Editor hangs frequently sometimes (with TFS integration). 3. Integration with version control tools (ex: TFS). **Recommendations to others considering MadCap Flare:** Best product to start with for new authoring projects. **What problems is MadCap Flare solving and how is that benefiting you?** Flare provides the ability to get started with product documentation quickly and is equipped to support multiple output formats (PDF/HTML5/CHM). Flare's inbuilt templates are very useful and can be put into use without too much of research. On successful integration with version control tools, it also help writers to collaborate on a single deliverable while authoring as a global team. ### 5. Powerful but Surprisingly User-friendlyeas **Rating:** 4.0/5.0 stars **Reviewed by:** Mark L. | Documentation and Content Development Team Leader, Mechanical or Industrial Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** Easy to use Conversion of docs from Word worked well Reuse, conditional text powerful and easy Extremely well thought out product. Every time i say "i wish it could...." I find that it actually can. I like that all project data is stored in plain text html files which means you can do some operations outside of flare when needed. Very robust, handles large projects well. **What do you dislike about MadCap Flare?** Not much to dislike. Would advise dual screens to be able to have all the required panels open at once. Takes more time to set up a doc than word, but once done everything is easier and more reliable. **What problems is MadCap Flare solving and how is that benefiting you?** Built a help center based on all our docs ### 6. MadCap drives me mad **Rating:** 0.0/5.0 stars **Reviewed by:** ericka l. | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about MadCap Flare?** I think it is a cool concept for housing all corporate policies digitally. **What do you dislike about MadCap Flare?** The software is so clunky and most of the time inoperable. Want to delete something? prepare to lock up your machine. Want to save, move or rename a file? Prepare to not only lock up your computer but wait an insane amount of time for the change to happen. **What problems is MadCap Flare solving and how is that benefiting you?** None, really. Looking to create a homegrown solution using our CMS. ### 7. Flare is the best tool I've worked with in 32 years of hypertext authoring and consulting, period. **Rating:** 5.0/5.0 stars **Reviewed by:** Neil P. | President, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2018 **What do you like best about MadCap Flare?** On the technical side, Flare's best feature is the continuous innovation and support for new technologies and features. On the usability side, Flare's (and MadCap's) best feature is the outstanding technical support and the sense of community fostered among its users. **What do you dislike about MadCap Flare?** Some features and their underlying concepts can be complex but, overall, I can't think of anything that I dislike about the tool. **What problems is MadCap Flare solving and how is that benefiting you?** The need to get away from Word and Framemaker and move to a more controlled, extensible, topic-based workflow that makes content deliverable across multiple devices and platforms. This is supported by the control offered by the CSS features (in particular), and the cross-device extensibility offered by its responsive design features ### 8. Great authoring/publishing software with a few limitations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2018 **What do you like best about MadCap Flare?** This is one of the best single-source publishing tools I've ever used. It has pretty great and reliable output, and with MadCap Central (which I'll MCC from now on), you have an easy, IT-free option for hosting. The MadPak suite offers a lot of additional power to create truly rich content. **What do you dislike about MadCap Flare?** Right now, my biggest gripe has to do with MCC. Sure, you can publish a site straight from Flare to a cloud-hosted help site. You can even manage workflows in a very JIRA-esque fashion (though simplified and streamlined). However, there are some pain points: - GitHub integration isn't where it should be, and setting it up for Flare and MCC is a little wonky. Proper branching support would be great . . . - The only reason we're not hosting via MCC right now is because they put crap in the URL. "mcoutput" is included in the URL of your live site, and you can't remove it. This is unprofessional and clutters the URL. It's also artificially injecting some (ineffective) branding where there should be none. Why, oh why would you do this MC? I won't be using MCC, or buying more seats, until this issue is fixed (we have a feature request in). The URL needs to be fully customizable. - Another problem: there's not a great way to publish articles (topics) individually, from what we can tell. This is due to a whole host of reasons, but due to the nature of our content, is a pain in the neck. We've gotten around it by building our own home-brew tool. GitHub branching is how we'll solve it in the future, but (as I've pointed out already), support there isn't perfect. Once they get branching properly supported, I think it'll go more smoothly. **Recommendations to others considering MadCap Flare:** Go to the multi-day training. It's well worth it, as Flare has a bit of a learning curve. **What problems is MadCap Flare solving and how is that benefiting you?** The biggest problem we're solving is the need to enable a full team of writers to simultaneously work on a single project. We've got a help site with close to 450 articles (topics) in it, and we have a peer review process to go through. Flare lets us do that. It will also (eventually) allow us to write, review, and publish without needing outside teams (once the site is properly designed). That's a big deal, as it keeps us from being reliant on other teams. ### 9. Excellent product! **Rating:** 5.0/5.0 stars **Reviewed by:** Maxime P. | Coordonnateur Expertise en aides à la tâche et outils de soutien, Government Administration, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about MadCap Flare?** The interface is very user friendly and support has been great. We usually get a quick response and Madcap delivers on each release **What do you dislike about MadCap Flare?** The french community using Flare is not very wide. They are not many Government Administration here in Québec that use Flare, despite the fact that everyone one that has seen our documentation is very impressed. **Recommendations to others considering MadCap Flare:** Try it! **What problems is MadCap Flare solving and how is that benefiting you?** Mosty of our procedures here at Retraite Québec are now on Flare ### 10. Glorious Single Sourcing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about MadCap Flare?** Our various modular software spans 10+ versions across our different customers, with updates and patches going out to old versions and new versions alike. We also occasionally need customer-specific documentation, cherry picking features and adding new documentation for custom integrations and functionality. Maintaining living online help documentation for all of these versions would be a nightmare, but by using a (somewhat complex) set of conditional tags and following strict target / destination practices, our team is able to use a single source-controlled Flare project to manage the entirety of our documentation. **What do you dislike about MadCap Flare?** There's not much to dislike. There are some restrictions on design, but for the brave of heart there is always a workaround to get what you're looking for. Better than that, occasional hacks I've implemented on my own wind up as features in later releases. Bugs pop up now and then, but they are very good about providing fixes in patches between major releases. **Recommendations to others considering MadCap Flare:** Look at the single sourcing functionality and their history of upgrades. They regularly do good stuff. **What problems is MadCap Flare solving and how is that benefiting you?** Before Flare we had no living help documentation. Now we do. Everything was done through Flare. Customer feedback has been positive and strong since we implemented our first version of our online help in 2013, and as our product has evolved, so has our documentation without missing a beat thanks to Flare. ### 11. Easy to Learn, but Insufficient for Large Projects **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about MadCap Flare?** The XML Editor is great to work with. The pre-defined designs for online output are good and include a lot of features. And it's quite easy to adjust them individually. Almost all features are stored in XML files, so it's easy to fetch them with external tools. The Software is intuitive and very easy to learn. Support: People at MadCap Support often offer workarounds when it comes to problems. The documentation is good. **What do you dislike about MadCap Flare?** Project merging: When it comes to handle technical documents for multiple products or a product with a modular structure, project merging is neccessary. Flare supports project merging, but a lot of features that are supported in single projects are incompatible with project merging (e.g. xrefs, search filters, top navigation layout ...) . Other functionalities are insufficient or counter-intuitive (e.g. there are seeveral mechanisms to import/synchronize external resources, all of them behave different ...). Therefore, I'd recommend it for people having few and small projects who wnt to obtain quick results. Authoring support: Features like hyphenation or spell checks may work perfectly in English, but they perform poor in languages that differ in linguistic structure. Support: As I mentieoned above, people at MadCap Support often offer workarounds hen it comes to problems. But software bugs are rarely fixed. **What problems is MadCap Flare solving and how is that benefiting you?** Authoring of user manuals and product descriptions for software (print and online). Benefits: Single sourcing, quick to learn, great documentation. ### 12. User-Friendly Technical Writing Package **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** MadCap Flare promotes chunking and global linking, which in turn allows users to reuse topics and organize technical documents efficiently. The flexibility of the software for styles and templates makes it adaptable to the changing preferences of customers. Technical writers can also benefit from the software's reviewing options, tools, and occasional updates. **What do you dislike about MadCap Flare?** Although the software is flexible, there are quirks that restrict users from making quick changes to their documents. Styles have to go through a tedious process before making it to the software. The View Links tool causes the software to crash. **Recommendations to others considering MadCap Flare:** Explore the features and the updates. There's bound to be something new you can use for your documentation. **What problems is MadCap Flare solving and how is that benefiting you?** As a fairly new user of MadCap Flare, we have streamlined our documents and made use of the content-sensitive options. We have adjusted our documents to cater to the growing online readership of different customers and have made use of the Flare's various HTML-friendly options (togglers). The software has indeed provided a leap into the future for technical documents by modernizing the process and even the technical products. ### 13. Natural Progression to Create Content for Anything **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** MadCap Flare can essentially take any content and package an output for it that can be used for any application: published documents, online content, and applications. After having some time working with XML writing, I have found using CSS to dynamically change the appearance of the content, and the simplicity of the HTML-type structure far superior to other writing tools. **What do you dislike about MadCap Flare?** Some errors during the build process are not entirely clear. Also, They do not allow macros to record or play back in the text editor, so I have to use Notepad++ instead of Flare natively. **Recommendations to others considering MadCap Flare:** Learn REGEX, because it makes editing and modifying content very simple in comparison. Also, use the sample skins and CSS as a reference to make your own version. **What problems is MadCap Flare solving and how is that benefiting you?** I can provide the same content for PDF, and online version that dynamically changes between PC, tablet, and mobile, and create an offline executable web version all in one place with an additional compiling tool. Essentially, it's a time saver by using one tool instead of many. ### 14. MadCap Flare Makes Me Look Good **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** Madcap Flare allows us to maintain one source that includes content for all of the documents in an XML editor. We can write topic-based content that can be re-used and output in many different formats. For example, we can output a PDF to book format for a user guide and then output online help from one source. This saves us time as we only have to maintain and update one set of documents. Without the single source tool, we would have to make changes in FrameMaker to update a user guide and then make the same changes in RoboHelp to update the online help. **What do you dislike about MadCap Flare?** MadCap Flare is a powerful tool that allows you to customize it to do many different things. The downside of this is that it can take awhile to get up to speed and learn to use the tool. Also, if something is not working correctly, it might take some time to troubleshoot. **Recommendations to others considering MadCap Flare:** I would make full use of the customer support. The tutorials and online help are very useful to get you up and running. **What problems is MadCap Flare solving and how is that benefiting you?** Flare allowed us to be more efficient. It saves us time. We now have a single source of documents that we can output in multiple ways. It also allows our materials to have a consistent look. ### 15. Flare is the Best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** Flare is the best authoring tool I've encountered in my technical writing career. I've previously created user guides with Word, FrameMaker, InDesign, and RoboHelp, and Flare is lightyears ahead of its competitors. While there is a learning curve, Flare is fairly straight-forward, and gives you the tools to create a modern support tool. Since the tool is all XML and HTML, you can easily Google how to set up certain things, like divs and CSS. I also appreciate that MadCap is a stable company that focuses on making their customers happy. They offer great support, and host an annual user conference. **What do you dislike about MadCap Flare?** There is a steep learning curve, but when you're working with a robust program, that comes with the territory. **Recommendations to others considering MadCap Flare:** I highly recommend you use MadCap Flare if you want your user guides to be more like websites (aka, modern and easy to navigate). While MadCap is a relatively small company, they know what they are doing, and they are focused on making tech writers happy. **What problems is MadCap Flare solving and how is that benefiting you?** We needed to make our support content (user guides) easier to find. We used Flare to launch HTML versions of our guides, which has increased the # of guide views. Since the guides are in HTML, we can also use Google Analytics to track valuable data. ### 16. Complete, Expandable Solution for Help Content Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** Madcap Flare makes it easy to create and maintain multiple versions of our user help center, including separate user and admin help centers and translations into other languages. Image management is also simplified by integrating Madcap Capture to edit and replace existing images. **What do you dislike about MadCap Flare?** The Salesforce plugin for Flare has been problematic from the start. After much back and forth with Support, we got it running briefly, but now we can no longer update any of the Flare content we pushed to Salesforce. **Recommendations to others considering MadCap Flare:** Buy a support package that lets you phone for help. Watch as many of the webinars as you can, even if you just sign up for them and then download the recording later. They're full of helpful information. **What problems is MadCap Flare solving and how is that benefiting you?** Flare allows us to quickly and easily change our help content on the fly. Our products are constantly being improved, and Flare makes it easy to update the Help Center to respond to that, multiple times per week or even day, if necessary. ### 17. Mobile **Rating:** 3.5/5.0 stars **Reviewed by:** Dale O. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about MadCap Flare?** I like the handy features that make editing and updating a pleasure rather than a pain. for example, when You need to delete old topics or images, you can quickly check the links to see if there are any topic which might still link to the old materail **What do you dislike about MadCap Flare?** I have to say, I don't like your help content, oddly enough. I always seem to have trouble locating what I need. And if I do, sometimes it doesn't answer my needs, and I have to content support. **What problems is MadCap Flare solving and how is that benefiting you?** Using Flare with Lingo, we are translating for international customers. Also, by using conditional text, we can easily publish different content for slightly different product versions. ### 18. Well Worth the Change **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about MadCap Flare?** The interface is easy to customize to my work habits. Once I was familiar with all the panels, moving around in the program was comfortable and intuitive. The availability of dynamic as well as online help was useful to learn about the program. **What do you dislike about MadCap Flare?** The Dynamic Help was hit or miss as far as being able to answer all of my questions. I was able to find more resources online. **Recommendations to others considering MadCap Flare:** After the initial period of getting familiar with the software, Flare provides all the necessary tools to create and publish documentation. **What problems is MadCap Flare solving and how is that benefiting you?** My documentation team will be able to publish a complete online support site a lot easier than with our previous tool. We will also be able to use a CMS for project collaboration and version control. We have already been able to centralize technical user content from various groups. ### 19. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Paul D. | CTR, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** How easy it is to use in both the xml editor and text editor. Users do not have to be experienced to use, it's very intuitive. **What do you dislike about MadCap Flare?** Sometimes when there is an error using the text editor, Flare does not not specify the line number. **Recommendations to others considering MadCap Flare:** None, **What problems is MadCap Flare solving and how is that benefiting you?** The software that was used previously had a learning curve. But with Flare, if the user can use a word processor they can use Flare. ### 20. MadCap Flare - Great Tool for Single Sourcing Content **Rating:** 5.0/5.0 stars **Reviewed by:** Hennah R. | President, Computer Networking, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2018 **What do you like best about MadCap Flare?** I like that Flare allows the flexibility to use the User Interface to author topics or allows you to edit the XML directly. Whether you are new to topic based authoring or an expert, Flare is one of the best tools out there. **What do you dislike about MadCap Flare?** If I could get one feature added to Flare, changebars would be it! **Recommendations to others considering MadCap Flare:** Go for it! **What problems is MadCap Flare solving and how is that benefiting you?** As a single technical writer for many years, the short learning curve of using Flare and using the predefined templates, I was able to quickly create PDF and online output using single sourcing. That’s something I could not have done by myself using previous tools. ### 21. MadCap Flare is the most versatile tool for documentation and online help. **Rating:** 5.0/5.0 stars **Reviewed by:** Bill T. | Business Analyst Information Design, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** Flare is very powerful. You can create projects with multiple types of output using the same source files, or you can condition the content for each output. It allows you to be creative when approaching a new project. **What do you dislike about MadCap Flare?** Due to it's numerous features, the learning curve can be steep. Taking the available courses is recommended if you want to be productive more quickly. **Recommendations to others considering MadCap Flare:** Give MadCap Flare a serious look before you decide to buy a different product. **What problems is MadCap Flare solving and how is that benefiting you?** MadCap Flare allows us to meet the demands of multiple sources, each with their own requirements, while maintaining great flexibility. The costs of ownership and maintenance are reasonable as well. ### 22. A wide range of output formats, single-sourcing, easy to get started -- a powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Tanya B. | Technical Writer, Writing and Editing, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about MadCap Flare?** Madcap provide regular releases, addressing bugs and feature requests: these are free with Platinum support. **What do you dislike about MadCap Flare?** Occasionally the error messages can be rather opaque. **Recommendations to others considering MadCap Flare:** the trial version will let you do everything except output a customer-ready PDF -- you can certainly get a good idea of how it fits your needs, and the kinds of output it can produce **What problems is MadCap Flare solving and how is that benefiting you?** We produce around fifty separate documents, which need to be tailored for up to six different business units. Using Flare's conditionality functionality, we single-source our docs and can quickly publish a required document in Word or PDF, with specific content depending on the business unit's requirements. ### 23. Used to be a good company **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2017 **What do you like best about MadCap Flare?** The software has many features which allow me to produce books and ebooks **What do you dislike about MadCap Flare?** The support follow up is horrific. I have had a problem for over two years which still is not fixed. I use many tables and graphics in my books. When I try to move them the entire document is reformatted. After two years the problem still is not fixed. Yet three months before my maintenance contract is due I get a phone call or whenever they have something new to sell I get an email. I started with MadCap when they offered Blaze. It is unfortunate that they have forgotten their roots. **Recommendations to others considering MadCap Flare:** Since I have worked with them any issues that I have need repaired that require more than a moments work have not been. I predominately use this to create books. Changes needed to be made to fix the glossary text, snippets do not show correctly, PDF previews are not printed like the final output. These complaints have existed for several years and have never been addressed even though they tell you it is something they are working on **What problems is MadCap Flare solving and how is that benefiting you?** The software has many features which allow me to produce books and ebooks **Official Response from David Ferriot:** > Hello “User in eLearning,” thank you for your feedback. We are sorry to hear about your frustrations with the product and with your experience with support. Please email one of our product specialists directly (info@madcapsoftware.com) so that we can properly escalate this matter internally. Our technical support team will be happy to take a look at your issue, and if no solution is available, we’ll make every effort to find a fix to your issue. ### 24. A very happy Flare user **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about MadCap Flare?** I have been extremely happy with the ease of use and flexibility of Flare. I have been able to teach myself most of the functionality through the webinars and user guides. **What do you dislike about MadCap Flare?** Due to the configuration of my Flare, I need to update a global style sheet with styles, snippets, etc. and then download the updates into my project for use. The reason for this is solid (it allows multiple users to access a single style sheet) but it just takes a bit more time. **Recommendations to others considering MadCap Flare:** It may cost more than other solutions, but it is so powerful, the benefits are realized very quickly. **What problems is MadCap Flare solving and how is that benefiting you?** The flexibility of the program has allowed me to single source, user guides, online and training documentation. Whenever changes occur, all three outputs are updated at the same time. A huge time saver for all involved. ### 25. Powerful and complex tool for documentation **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about MadCap Flare?** The versatility of the tool is great. You can publish the same content in multiple ways without having to do much work if you set it up correctly. **What do you dislike about MadCap Flare?** The integration with GitHub is highly flawed to the point where I'd call it broken. The power of the software does come at a price -- there are aspects of the backend that MadCap Support cannot or will not disclose which can make it difficult to work with. **What problems is MadCap Flare solving and how is that benefiting you?** Creating a help site and curating our content as well as organizing it better has been great. ### 26. Great help authoring tool **Rating:** 4.5/5.0 stars **Reviewed by:** Donna M. | Senior Instructional Designer, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** The software is relatively easy to use. I have trained new users in a matter of hours. The basic functionality is very easy to use. **What do you dislike about MadCap Flare?** Some of the more complicated features are pretty complex and the help and resources available don’t always explain the functionality very well. That means I need to call customer support or do more research online. **What problems is MadCap Flare solving and how is that benefiting you?** We went from maintaining two separate projects to combining the two projects into one import and that works very well for single sourcing purposes. We save tons of time editing the information in only one location. ### 27. I’m a Documentation Manager with 4 years of experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about MadCap Flare?** I like how the interface is designed. I also like the way TOC can be created: **What do you dislike about MadCap Flare?** Sometimes it freezes, eapecially when Project is source controlled. **Recommendations to others considering MadCap Flare:** Powerful tool for content creation, reuse, single sourcing and publishing. **What problems is MadCap Flare solving and how is that benefiting you?** Signle sourcing. ### 28. Very nice! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about MadCap Flare?** There are a lot of features, but they aren't so complicated that you can't use them all. Easy and adjustable layout. **What do you dislike about MadCap Flare?** I didn't know about it sooner. : ) The inital conversion to import pdfs and framemaker files was difficult, but explained by support and that got us on our way. **What problems is MadCap Flare solving and how is that benefiting you?** We are transitioning from pdf to fantastic with this software. It imported easily, and with adjustments it is turning into an online help tool that will help people find their information quicker and without having to pdf and email it. ### 29. Worst Customer Service I've Ever Experienced **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Defense & Space | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2018 **What do you like best about MadCap Flare?** The only HAT that can meet our requirements **What do you dislike about MadCap Flare?** Any time I ask Customer Service a question, I'm treated like a moron *by* a moron who doesn't even know what I'm asking about. **Recommendations to others considering MadCap Flare:** If you don't have to contact customer support, you should be OK. But heaven forbid you need help with something - you are basically on your own. **What problems is MadCap Flare solving and how is that benefiting you?** They are the only HAT out there that can handle the amount of help topics I have. Trust me - I've looked. **Official Response from David Ferriot:** > Hello, we’re sorry to hear about your recent experience. This is not reflective of our core principles and values at MadCap Software. We pride ourselves on providing helpful, courteous and responsive customer service and technical support. I would be happy to contact you directly to learn more about your experience, and ensure this doesn’t happen again. Please let me know the best way to get in touch. Thanks, David. ### 30. Happy with the authoring tool features of MadCap Flare **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about MadCap Flare?** Split screen XML view while editing in WYSIWYG view, while editing topics. **What do you dislike about MadCap Flare?** On occasion, some dialog boxes are confusing. For example, it took awhile to understand really how "Import Files" and "Export Files" really work in the context of the SQLite Flare system. When I realized they simply create definition containers for what will be imported or exported, then it made sense. **Recommendations to others considering MadCap Flare:** Yes, I would recommend MC Flare to others. **What problems is MadCap Flare solving and how is that benefiting you?** External resource synchronization of TOC entries are my current challenge. On the surface, it appears I can have external system process update folders intended for consumption by Flare command line scheduled processes. The business problem currently underway is to merge dynamically updated external content with static Flare content via TOC entries during online help builds. ### 31. I recommended it for my company and would do it again. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about MadCap Flare?** I recommended MadCap to my current company. We did end up with that product after reviewing several. We really appreciate the customer service and sales people - they went the extra mile for us. The product itself does take quite some time to learn if you have never used a proper help authoring tool, but the online help is very good. **What do you dislike about MadCap Flare?** So far there is nothing I dislike! And I believe my colleagues feel the same. **Recommendations to others considering MadCap Flare:** Work with their sales team to get a demo. This allows you and your team to ask any questions on the fly. **What problems is MadCap Flare solving and how is that benefiting you?** We used to use a very long and drawn out manual process to update thousands of help files and training files. MadCap certainly solves that problem. ### 32. Wouldn't Use Anything Else **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** I love most how incredibly organized Flare is - the modular set up is the tops! Gone are the days of scrolling through extremely long documents and having copy/paste/and update content in every location. Flare's modular set up and single sourcing is a one-and-done blessing! **What do you dislike about MadCap Flare?** Flare has a lot to offer, and sometimes I will not know the easy way to do things or how to look up how to do them. That may be more my flaw and not Flare's, but it is a little complicated and overwhelming to beginning users. **Recommendations to others considering MadCap Flare:** Do it! No regrets! **What problems is MadCap Flare solving and how is that benefiting you?** It's extremely easy to output your content in a wide variety of formats. Flare is primarily a time-saver more than anything else. Variable dates have been a huge hit as well! ### 33. Powerful authoring and publishing tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** With a little setup, it is easy to publish multiple versions of a document in multiple formats without duplicating any effort. **What do you dislike about MadCap Flare?** I've found using multiple master pages within a single project can be a little confusing. Some of the behaviors are not as I'd expect them to be. **What problems is MadCap Flare solving and how is that benefiting you?** Outputting to multiple formats from a common set of source files has been a great benefit. Publishing is also a much faster procedure that it was with previous tools. We are also making good progress at automating our documentation production. ### 34. Flare does what it says **Rating:** 5.0/5.0 stars **Reviewed by:** Bob M. | Pomfret Delegate - ECFiber Governing Board, Media Production, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** It provides excellent output in a wide variety of flavors, and allows you to do true single-sourcing. **What do you dislike about MadCap Flare?** The cross-reference solution works well, but doesn't cover the situation I want it to. (I want to be able to use a single cross-reference link that uses arbitrary link text, and on a print medium shows the page number.) You have to be sure you can justify the cost. **Recommendations to others considering MadCap Flare:** If you can justify the cost, this is the product to get. **What problems is MadCap Flare solving and how is that benefiting you?** Save time and money by maintaining a single source. ### 35. Great features, great wait times **Rating:** 5.0/5.0 stars **Reviewed by:** Aini B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2018 **What do you like best about MadCap Flare?** single sourcing, batch capabilities, multiple outputs **What do you dislike about MadCap Flare?** dropped spaces when copying variables, having to search at least 3 different places before finding the right option to alter to get the right look and feel for the finished product **What problems is MadCap Flare solving and how is that benefiting you?** creating and maintaining hundreds of documents, and their translations ### 36. Love it **Rating:** 5.0/5.0 stars **Reviewed by:** hoa c. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2018 **What do you like best about MadCap Flare?** Easier to use than RoboHelp. Great customer service. **What do you dislike about MadCap Flare?** Tables can be tricky. My team currently produces print materials so controlling tables so they individually display properly can be tricky. **What problems is MadCap Flare solving and how is that benefiting you?** Single sourcing. Outputting for multiple audiences has been great. We've decreased the chance of copy/paste errors. ### 37. Flare as an authoring tool **Rating:** 4.0/5.0 stars **Reviewed by:** Shoab H. | Learning Products Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about MadCap Flare?** A user-friendly XML based tool which allows you to achieve single sourcing and create multiple outputs to meet the customer needs **What do you dislike about MadCap Flare?** The newer versions of Flare crash most of the times and the support personnel don't respond to the queries in a timely manner. It doesn't support collaborative authoring which is supported by tools like Confluence. **What problems is MadCap Flare solving and how is that benefiting you?** I was able to generate multiple output formats using its single sourcing ability. Being an XML based tool, it gives you more control over the content you create ### 38. Works great for help documentation and is flexible in output. **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan F. | Vice President Of Strategic Solutions, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** Works great for help documentation and is flexible in output. We use it for documentation of our software products. We use it to publish HTML and PDF manuals for our end users. **What do you dislike about MadCap Flare?** It would be nice if there was more collaboration available within the software. Currently we are having to use another software to do this. It would honestly be nice if it was a SaaS product. **What problems is MadCap Flare solving and how is that benefiting you?** Documentation for our software. It does what our users need it to do. ### 39. Madcap makes knowledge base creation fast and easy. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2018 **What do you like best about MadCap Flare?** Built in search and keyword functionality. **What do you dislike about MadCap Flare?** Bugs. Can be clunky sometimes. The interface is a little crowded. **Recommendations to others considering MadCap Flare:** Great if you want to create multiple publications based on topics. Such as Web / PDF **What problems is MadCap Flare solving and how is that benefiting you?** Needed to build a knowledge base with custom built HTML and CSS. ### 40. Gets the Job Done **Rating:** 3.5/5.0 stars **Reviewed by:** Ciara D. | Applications Specialist 2, Enterprise (> 1000 emp.) **Reviewed Date:** December 29, 2017 **What do you like best about MadCap Flare?** It allows extensive customization and numerous other products that integrate with it. **What do you dislike about MadCap Flare?** It can be buggy and stops responding very frequently. It didn't used to do that so I'm not sure if it's a system change causing it or an update. **Recommendations to others considering MadCap Flare:** You get the most benefit from integrating it with some of their other products **What problems is MadCap Flare solving and how is that benefiting you?** Processes are housed in websites authored with Madcap Flare. It allows users a one-stop shop to find the information needed to complete their job. My hires also use the sites for training. ### 41. MadCap Flare is so easy! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about MadCap Flare?** I don't have any coding experience and I can create user manuals and instructions without that experience. I like that I can share my work with others and we all can be working on the same document at the same time. I also like that I can create versions in other languages. **What do you dislike about MadCap Flare?** I wish it were available on a Mac. I have to use a Windows environment software to use it. **Recommendations to others considering MadCap Flare:** Jump in and try it out. You don't have to be an expert at html or java. It's a great product. **What problems is MadCap Flare solving and how is that benefiting you?** We are providing systems documentations for new software system that thousands of people will be using around the world. ### 42. Flare is a tech writer's best friend. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2018 **What do you like best about MadCap Flare?** At my previous job I found that single sourcing through Flare saved my team and I a lot of time. In addition, editing the HTML was easy. **What do you dislike about MadCap Flare?** There's really nothing I dislike strongly enough to include it here. Flare is a very solid tool and my needs with it are not extremely complex. Maybe if I had a complicated implementation I'd feel like I was fighting the tool, but I'm not. **What problems is MadCap Flare solving and how is that benefiting you?** At my current company, we do business with both US and UK clients, so I plan to use Flare condition tags in order to save myself time with localization. That way, I can have one file, but two documents. ### 43. Sr Tech Writer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about MadCap Flare?** Everything is located and managed in one place. Collaboration is easy. Flare hooks in with many other software programs including most source control options. **What do you dislike about MadCap Flare?** Lack of customization for website layouts. Scripting is difficult within Flare. Sometimes the styles that Flare uses by default overwrite the styles I have applied using an external css file. **Recommendations to others considering MadCap Flare:** Overall, Flare has a lot of great features and they improve the software often. A couple of things to note: Flexbox usage still throws errors but it does work correctly. Software updates can be unstable when they first roll out. Wait a week or so before updating. **What problems is MadCap Flare solving and how is that benefiting you?** Flare makes collaboration much easier and source control can be directly integrated. ### 44. Extremely powerful, tremendously flexible, reasonably easy to learn **Rating:** 4.5/5.0 stars **Reviewed by:** Lars H. | Owner, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** The ability to generate multiple output media from the same content, and the access to underlying code, while preserving a reasonably faithful WYSIWYG experience. **What do you dislike about MadCap Flare?** Does not support all of the output formats that my organization needs, although we were able to find a kludgy workaround. **What problems is MadCap Flare solving and how is that benefiting you?** We are able to generate documents to multiple export targets, in a variety of formats, which enables us to avoid having to author & coordinate the same content multiple times. ### 45. Madcap Flare is not a WYSISYG and if that is what you are expecting, don't buy it. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about MadCap Flare?** The plethora of formatting options, really not a ton. I find the s/w frustrating on more levels than I find it useful. I would not pick it again. **What do you dislike about MadCap Flare?** Not a WYSIWYG Missing

tags Table formatting **Recommendations to others considering MadCap Flare:** Be sure you know what you're getting and that this is not a WYSIWYG. **What problems is MadCap Flare solving and how is that benefiting you?** We are using MCF for online help. We adopted it to be consistent with another department already using it. **Official Response from David Ferriot:** > Hello, we do not put

tags in tables by default. If you hit return in tables, we add them automatically. There is also a menu item for it. Please let me know the best contact method and our support team can reach out to offer any assistance. ### 46. Customer service over overall product **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2018 **What do you like best about MadCap Flare?** The fast customer service and its constant extending helping hand. **What do you dislike about MadCap Flare?** The product which crashes at certain points of usage. **What problems is MadCap Flare solving and how is that benefiting you?** Its publishing capabilites are useful. ### 47. Without MadCap, I couldn't do my job. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2017 **What do you like best about MadCap Flare?** I love the ability to manage content that needs to exist across multiple version sites in a single project, which can be imported into these sites. The conditions are easy to use and are fun to put together-- like a puzzle! There is so much you can do as far as headers, text style, editing images using outside products, such as snagit, running online and print content! **What do you dislike about MadCap Flare?** Sometimes it's unclear what caused a build warning...there are a few bugs like that. And speed is sometimes an issue, especially when importing. I also wish topics with a lot of content would load faster. **Recommendations to others considering MadCap Flare:** I would not attend the Flare training...I would request study materials on my own. **What problems is MadCap Flare solving and how is that benefiting you?** We are able to maintain our release cadence using conditions as well as what i addressed in what I like best. I also think overall it's amazing how we can build content and keep it updated. ### 48. Pros and Cons of MadCap Flare **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2018 **What do you like best about MadCap Flare?** Flare provides an environment for producing online documentation that can be used out of the box or customized. It has an extensive tool set to allow you to produce effective documentation. **What do you dislike about MadCap Flare?** The production of printed (PDF) material is not straightforward compared to true desktop publishing packages. **Recommendations to others considering MadCap Flare:** Flare is a fully featured package providing very powerful tools for online documentation. It has a fairly steep learning curve and if you haven''t worked with web technologies, HTML or CSS, then you will need to invest some time to get the best out of Flare. **What problems is MadCap Flare solving and how is that benefiting you?** We are producing online help documentation in support of a major application product. ### 49. Been using Flare for 3 years now **Rating:** 4.0/5.0 stars **Reviewed by:** Charlie N. | Technical Writer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** It's easy to work on multiple projects simultaneously. Integration with source control. The preview function. **What do you dislike about MadCap Flare?** It can be nerve wracking learning all the CSS required to make publications look good. Integrating with Visual Studio can be painful when publishing multiple versions of the same help system. No shortcuts for inserting dropdowns. **Recommendations to others considering MadCap Flare:** Get training and save time **What problems is MadCap Flare solving and how is that benefiting you?** We publish all of our online help with Flare. Customers like the HTML5 help websites. ### 50. I'm a new user to Madcap Flare and my experience with the software has been good so far. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2018 **What do you like best about MadCap Flare?** Functionality to accommodate web product documentation (online help); helpful documentation is available; functionality available to streamline documentation process for technical writers writing for multiple products that need various different formats and types of documentation. **What do you dislike about MadCap Flare?** Nothing, yet, as I am still getting used to the software. **What problems is MadCap Flare solving and how is that benefiting you?** Streamlining documentation for technical writers across the company who write for multiple products and need to share information and standardize documentation. ## MadCap Flare Discussions - [How to enable/ perform case-sensitive search in Flare?](https://www.g2.com/discussions/how-to-enable-perform-case-sensitive-search-in-flare) - 1 comment, 1 upvote - [Can I try it out in my environment?](https://www.g2.com/discussions/can-i-try-it-out-in-my-environment) - 1 comment, 1 upvote - [What training resources are available?](https://www.g2.com/discussions/what-training-resources-are-available) - 1 comment, 1 upvote - [What licensing options are available?](https://www.g2.com/discussions/what-licensing-options-are-available) - 1 comment, 1 upvote - [If our team uses Flare, what can we expect in terms of the return on investment?](https://www.g2.com/discussions/if-our-team-uses-flare-what-can-we-expect-in-terms-of-the-return-on-investment) - 1 comment, 1 upvote - [View MadCap Flare pricing details and edition comparison](https://www.g2.com/products/madcap-flare/reviews?page=8§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+09%3A39%3A57+-0500&secure%5Bsession_id%5D=c5f21c50-5bb7-4209-bf2e-d5cd14a01c3f&secure%5Btoken%5D=57d97145c8e5e51c56efc591dcfd9fba960b0623e4b5f10eb97a23c34603adc9&format=llm_user) ## MadCap Flare Integrations - [GitHub](https://www.g2.com/products/github/reviews) - [MadCap Flare Online](https://www.g2.com/products/madcap-flare-online/reviews) ## MadCap Flare Features **Content** - Content Authoring - Rich Text Editor - Versioning - Plug-ins/Widgets/Apps - Approval Process - Content Scheduling - Asset Management - Internal Search - Content Repository **Design** - Graphics - Templates - Themes **Design** - Breadth of Pre-Built Templates - Mobile - Branding/Themes - Customization **Collaboration** - Multi-User Collaboration - Real-Time Communication **Platform** - User Community - SEO - Flexible Navigation Structures - User, Role, and Access Management - Enterprise Scalability - Internationalization - Dashboards and Reports - API / Integrations **File Types** - Export - Import - Web Publishing **Edit & Revise** - Revision History - Suggestion Mode - Document Editor **Agentic AI - Web Content Management** - Cross-system Integration - Natural Language Interaction **Integrate & Embed** - Calendar - Website - Applications **Operating System** - PC Operating System - Mac Operating System - Linux Operating System **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Agentic AI - Document Creation** - Proactive Assistance ## Top MadCap Flare Alternatives - [ClickHelp](https://www.g2.com/products/clickhelp/reviews) - 4.7/5.0 (65 reviews) - [Document360](https://www.g2.com/products/document360/reviews) - 4.7/5.0 (528 reviews) - [Microsoft Word](https://www.g2.com/products/microsoft-word/reviews) - 4.7/5.0 (2,014 reviews)