--- title: MadCap Flare Reviews meta_title: 'MadCap Flare Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 491 reviews by the users' company size, role or industry to find out how MadCap Flare works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 491 scale: '5' date_modified: '2026-08-07' parent_category: name: Development url: https://www.g2.com/categories/development --- # MadCap Flare Reviews **Vendor:** MadCap Software **Category:** [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat) **Average Rating:** 4.4/5.0 **Total Reviews:** 491 ## About MadCap Flare Empowering teams to create, manage, and deliver exceptional content at scale MadCap Flare is the go-to solution for technical content teams that need to streamline workflows and deliver consistent, high-quality content across every channel. Trusted by documentation, training, and knowledge management professionals worldwide, Flare combines the precision of XML-based authoring with the flexibility of multi-channel publishing—all from a single, centralized platform. Why leading teams rely on Flare: Scalable, topic-based authoring: XML-based structure ensures precision and scalability for complex documentation projects. Single-source publishing: Manage all outputs from one project to eliminate redundancy and simplify updates. Multi-channel delivery: Publish effortlessly to self-service portals, online Help, documentation hubs, and training guides. Advanced content reuse: Reuse variables, snippets, and conditions to save time and maintain accuracy. Real-time collaboration with Flare Online: Co-author, review, and manage content simultaneously in the cloud—no check-in delays or version conflicts. Integrated translation management: Accelerate localization and expand your global reach. Flexible publishing formats: Deliver content in HTML5, PDF, Word, SCORM, and more to meet diverse audience needs. Proven ROI: Cut production costs, speed release cycles, and boost customer satisfaction. What sets Flare apart: Unlike traditional content management tools, Flare is purpose-built for technical content teams—offering unmatched flexibility, control, and scalability. With Flare Online, teams gain cloud-based collaboration and instant publishing capabilities for faster, more connected workflows. Together, they form a unified platform for creating, managing, and delivering knowledge at scale—ensuring efficiency, brand consistency, and an exceptional user experience. That’s why thousands of organizations trust Flare to power their global content strategy.gy." ## MadCap Flare Pros & Cons **What users like:** - Users praise the **exceptionally user-friendly content management** of MadCap Flare, streamlining documentation tasks with ease. (2 reviews) - Users benefit from the **exceptional efficiency** of MadCap Flare, streamlining authoring and documentation tasks seamlessly. (2 reviews) - Users admire the **user-friendly platform** of MadCap Flare, which simplifies documentation tasks and enhances workflow efficiency. (2 reviews) - Users praise the **exceptional customer support** of MadCap Flare, highlighting responsive assistance during complex challenges. (1 reviews) - Users appreciate the **customization options** in MadCap Flare, which enhance flexibility and creativity in project development. (1 reviews) - Ease of Learning (1 reviews) - Users find MadCap Flare to be **exceptionally user-friendly** , streamlining authoring and documentation processes with ease. (1 reviews) - Easy Implementation (1 reviews) - Easy Setup (1 reviews) - Features (1 reviews) **What users dislike:** - Users face a **steep learning curve** with MadCap Flare, making it challenging to recall processes without regular use. (2 reviews) - Users find **MadCap Flare's complexity** challenging, especially when they aren't using it regularly, but can overcome it quickly. (1 reviews) - Users find the **entry and travel costs** for MadCap Flare conferences prohibitively expensive, limiting accessibility for many. (1 reviews) - Users find the **learning difficulty** of MadCap Flare challenging, especially when not used regularly between projects. (1 reviews) - Users report that **performance issues** can arise in MadCap Flare, particularly with large projects experiencing lag during builds. (1 reviews) - Users report **slow performance** in MadCap Flare, particularly noticeable in large projects, affecting efficiency during builds. (1 reviews) ## MadCap Flare Reviews ### 1. Swiss army suite, but not as well integrated **Rating:** 4.5/5.0 stars **Reviewed by:** Hans H. | Global Service Delivery Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** Easy source control integration, easy regeneration of targets **What do you dislike about MadCap Flare?** Bugs, issues with Salesforce knowledge publishing **Recommendations to others considering MadCap Flare:** Be prepared to work through and find workarounds. **What problems is MadCap Flare solving and how is that benefiting you?** Reducing cycle time of publication revision, centralizing management of content. ### 2. Madcap flare for business solutions **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about MadCap Flare?** We love the ease and visualisation that Madcap Flare gives us. Its is so easy to create interactive appealing documents that our business thrives on! **What do you dislike about MadCap Flare?** The UI can be a little daunting to new users but with a little time it becomes a breeze! **What problems is MadCap Flare solving and how is that benefiting you?** Our business uses Madcap Flare to produce documentation for product guides primarily. The beauty of Flare is to be able to quickly template our documentation for different markets and countries and give our users and staff access to what they need easily. We have managed to move away from o a lot of heavy word documetation which is a bonus! ### 3. Easy Help with nice layout **Rating:** 5.0/5.0 stars **Reviewed by:** Jens H. | Freier Mitarbeiter, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2018 **What do you like best about MadCap Flare?** It is easy to distribute the just created help files, either on the repository or directly drop it on the destination system (e.g. web server) **What do you dislike about MadCap Flare?** To setup the deployment process was a bit complex. But in the end, it worked :) **Recommendations to others considering MadCap Flare:** use the full power of other additional tools of MadCap Flare, as MadCap Contributor. **What problems is MadCap Flare solving and how is that benefiting you?** Creating User Guide / Help. ### 4. Extremely Capable Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** The amount of functionality is impressive with the application. The help documentation is useful some times. **What do you dislike about MadCap Flare?** Flare is a memory hog and you cannot run multiple versions of Flare without bogging down your computer. With the latest releases, the Madcap QA testing doesn't seem as thorough as it was previously. If you contact support, they are inclined to say it's the user's fault and there is never a bug in the application. They are slow to add features if one or two users request the functionality. **What problems is MadCap Flare solving and how is that benefiting you?** The ability to create documents, view the back-end code, as well as publish documentation. ### 5. A powerful, customizable, and versatile tool that no technical writer should be without. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** I love being able to tweak any of the code inside of Flare or in other tools. I want to commend MadCap with their SUPERIOR customer and technical support. **What do you dislike about MadCap Flare?** Find and Replace can be really stupid. Spell check is very temporal mental. **Recommendations to others considering MadCap Flare:** Do it now. Your production speed and creativity will increase tenfold. **What problems is MadCap Flare solving and how is that benefiting you?** Online help, Mobile User Assistance, Websites, and PDF development. ### 6. I use MadCap Flare to create an web based knowledge library for the users in the department. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** I like that there is a history of of the topics so that we can look back on changes that have been made. **What do you dislike about MadCap Flare?** I make a lot of lists used as steps for processes. The system is not very easy to use in this aspect, especially where there are drop downs used within the lists. I often get errors that are hard to fix or when I try to add to the list, it becomes hard to do. **What problems is MadCap Flare solving and how is that benefiting you?** It is a benefit to have all the documentation in one single source product. ### 7. Complete and intuitive Technical Authoring tool **Rating:** 5.0/5.0 stars **Reviewed by:** Linda B. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** Single-sourcing concept which improves consistency while reducing maintenance effort and risk of errors. Great software! **What do you dislike about MadCap Flare?** Nothing serious I can think of, really. The way in which styles in general are displayed in the Style Editor and cascading might be a little more intuitive. **What problems is MadCap Flare solving and how is that benefiting you?** Development of major and minor version updates of technical documentation for several clients whi need quick turnaround times. ### 8. The best software to create user manuals **Rating:** 4.5/5.0 stars **Reviewed by:** Francoise L. | Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about MadCap Flare?** I like single sourcing, topics, conditional text, equation & variables. **What do you dislike about MadCap Flare?** We cannot put verticaly text in the table **What problems is MadCap Flare solving and how is that benefiting you?** Now we can provide one manual per product. It's easy thanks to the conditional text and the variables. Single sourcing allows us to manage all the product user manuals and so it is easy to validate the information into only a file. ### 9. Great authoring tool for Help content of any type **Rating:** 4.5/5.0 stars **Reviewed by:** Austin W. | Development Communications Manager, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about MadCap Flare?** Single-source repository for a variety of output types. **What do you dislike about MadCap Flare?** Inability to use SVG resources out-of-the-box. **What problems is MadCap Flare solving and how is that benefiting you?** Documentation for multiple software products. ### 10. MadCap is easy to learn and use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2018 **What do you like best about MadCap Flare?** I love the interface, it really helps with navigating and finding commands that I'm not sure about. MadCap's interface really allows you to play around and figure out what you need to do it. **What do you dislike about MadCap Flare?** Building outputs can take quite a bit of time. I'm not sure if there is anything MadCap can do on their end about that. **Recommendations to others considering MadCap Flare:** I would totally recommend MadCap Flare **What problems is MadCap Flare solving and how is that benefiting you?** It is quite easy to edit your changes in a quick and efficient way. Using XML or Text Editor allows you flexibility. Content Explorer lays out all the pages efficiently and orderly. ### 11. Best tool for single sourcing content **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** Ability to single-source content to different outputs such as PDF and HTML with responsive design, and condition content to include or exclude from specified targets **What do you dislike about MadCap Flare?** You must purchase a maintenance plan to receive system release updates throughout the year. I'd also like some better integration with Google Analytics. **Recommendations to others considering MadCap Flare:** I do highly recommend this product and would suggest you use a trial or a test project to get a feel for it before implementation. The Online Help site is helpful along with the Madcap community forum and the webinars. **What problems is MadCap Flare solving and how is that benefiting you?** Better content management; Easier to resuse content ### 12. Madcap Flare usage for making Online Help and documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about MadCap Flare?** De various options that I need to make the output that is needed. **What do you dislike about MadCap Flare?** That there are some bugs that sometimes make me switch to an earlier version of Madcap Flare. **Recommendations to others considering MadCap Flare:** If you are looking for a solution documentatioon wise, get well informed and also have a look at their other products, it is a very usefull system. **What problems is MadCap Flare solving and how is that benefiting you?** I have made an online help for our custumers for the software that we release, I make release notes but also write documentation as guidelines for the processes that they can use in the software. ### 13. Mostly Great Software **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick E. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about MadCap Flare?** The ability to easily move content and use between multiple outputs. **What do you dislike about MadCap Flare?** Some of it is not intuitive and some updates have caused issues **What problems is MadCap Flare solving and how is that benefiting you?** We have little documentation and no online help. This has already helped streamline the documentation process and will help reduce call volumes and increase knowledge across the company. ### 14. Efficient authoring tool for mutliple business units sharing content **Rating:** 5.0/5.0 stars **Reviewed by:** Laura B. | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about MadCap Flare?** Easy TOCs creation and Conditional Tags. **What do you dislike about MadCap Flare?** Online help could be easier to find answer. **What problems is MadCap Flare solving and how is that benefiting you?** Efficiency in producing 6 outputs that share 95% content and it only takes me an hour to create 6 different versions with specifics for each core by using the conditional tags and creating new TOCs per output. ### 15. Best authoring tool out there **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about MadCap Flare?** open source no binaries flexible numerous output formats feature rich **What do you dislike about MadCap Flare?** a few bugs needs a better editor for CSS, etc. wish there was a graphics editor/creator **Recommendations to others considering MadCap Flare:** Go for it. **What problems is MadCap Flare solving and how is that benefiting you?** an all-in-one tool. No need for add-ons or other software to generate pdfs, html, or create a context-sensitive help system. ### 16. This is a new standard **Rating:** 5.0/5.0 stars **Reviewed by:** Ezriel Y. | Technical Writer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about MadCap Flare?** I like the fact that I can easily generate all the different output types that I need from a single source. **What do you dislike about MadCap Flare?** There is no real way to indicate conditional text by color. Importing from FrameMaker is not easy, and requires clean documents **What problems is MadCap Flare solving and how is that benefiting you?** It makes it easier to manage our documentation process ### 17. Single source documentation at its best **Rating:** 4.5/5.0 stars **Reviewed by:** Sjoerd G. | Lead Technical Author, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about MadCap Flare?** Great flexibility in using css files and snippets. **What do you dislike about MadCap Flare?** Some functions are in illogical places. **Recommendations to others considering MadCap Flare:** Invest time and effort in setting it up properly! **What problems is MadCap Flare solving and how is that benefiting you?** Working with content that has to be displayed in entirely different ways. Using css functionality we can adapt the output to any given customer. ### 18. A very good tool for creating HTML output **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** Flare is a stable application (much better than RoboHelp) It also multi-channel publishing, which makes publication quite easy. The platinum tech support is excellent. **What do you dislike about MadCap Flare?** It can take awhile to get used to the interface The source control binding to Perforce is terrible. Sometimes Flare doesn't sync well with Contributor. A related product called Capture has a poor interface when compared to SnagIt **Recommendations to others considering MadCap Flare:** Buy platinum tech support. It is definitely worth the money. **What problems is MadCap Flare solving and how is that benefiting you?** Needed multi-channel help output Needed HTML5 outputs and PDFs ### 19. MadCap Flare **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** The HTML structure behind creating the documents and also how you can structure the document itself into chapters etc. **What do you dislike about MadCap Flare?** It is very time-consuming to find help when there are issues **What problems is MadCap Flare solving and how is that benefiting you?** Updating our outdated documentation. The documentation is much more modern looking now and can be updated more quickly. **Official Response from David Ferriot:** > Hello, can you elaborate a bit more on your issue of finding help? Is this technical support related? Or general questions about the product? ### 20. First time user 3 yrs ago **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** It was designed by Tech writers. basic r ez **What do you dislike about MadCap Flare?** Can't touch old images in the skin logo. **Recommendations to others considering MadCap Flare:** A professional tool where updates are of quality and there seems to be a focus on addressing Flare's reputation on its steep leaning curve. **What problems is MadCap Flare solving and how is that benefiting you?** Creating Help and PDF from scratch. ### 21. Very versatile tool for multi-channel publishing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about MadCap Flare?** I like the fact that you can create deliverables for different targets using the same source material and easily create links within the project. **What do you dislike about MadCap Flare?** Our help is context-sensitive and it takes several steps to link a help topic to a dialog box. **Recommendations to others considering MadCap Flare:** You can use Flare as a content authoring system and create multiple outputs from the same source material. **What problems is MadCap Flare solving and how is that benefiting you?** We have a complex help project for our flagship software product and we publish both context-sensitive help and user guides. ### 22. Fully satisfied! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** MadCap Flare is developed with the technical communicator in mind, which means it is closely tied to writers' needs and context. MadCap responds to their customers' needs. **What do you dislike about MadCap Flare?** Not much. I'm sure I've had a complaint at some point in the past, but after 8 years of using it, I can't think of anything meaningful. **What problems is MadCap Flare solving and how is that benefiting you?** I am responsible for documenting "everything" at my company. Flare is well suited for content reuse, like I need. I can quickly get out new versions of docs. ### 23. Good practice since years **Rating:** 5.0/5.0 stars **Reviewed by:** Uwe M. | Angestellter, Machinery, Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2018 **What do you like best about MadCap Flare?** CHM: Destination and target. Very convenient for maintenance for different versions. Maintenance, help community. **What do you dislike about MadCap Flare?** Index generating due to missing regsitration after update and installation. **What problems is MadCap Flare solving and how is that benefiting you?** Creating context sensitive help 'CHM' for different applications. 40 Projects in 2 languages German and English. ### 24. Amazing software for any technical writer **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2018 **What do you like best about MadCap Flare?** It's a very easy to understand program. While it may seem intimidating at first, it's really easy to use. **What do you dislike about MadCap Flare?** There is a lot at once that can very easily crowd the screen, making this look confusing. **Recommendations to others considering MadCap Flare:** It's a really great tool for people in the technical writing field. **What problems is MadCap Flare solving and how is that benefiting you?** I use this program for my technical writing and project management. ### 25. Best and most versatile authoring tool! **Rating:** 5.0/5.0 stars **Reviewed by:** John M. | Customer Experience Program Manager/Interim Head, CX Program Management & Operations, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2017 **What do you like best about MadCap Flare?** I love Flare's usability. Designing a clean and modern-looking help system is easy using the skins available for the HTML5 output. We are able to design something specifically branded to our company that looks professional with minimal time spent designing. In addition, with a maintenance plan, we are quickly able to answer any questions we may have when learning about new features, or any potential issues we may run into using Flare. **What do you dislike about MadCap Flare?** The interoperability between Flare and Adobe Acrobat can sometimes be a little frustrating when trying to preview a topic using a PDF output. **Recommendations to others considering MadCap Flare:** Flare is the most versatile tool I've used in more than 10 years as a Technical Writer. I would recommend it above all of the other options because it's easy, it's inexpensive, and it allows you to create highly dynamic documentation for any audience, consumed on any medium. **What problems is MadCap Flare solving and how is that benefiting you?** Using Flare, we have been able to design a complex help system for a variety of audiences that is easy-to-use. Flare allows us to create more content in less time. ### 26. Flare is Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** Flare is one of the most useful, comprehensive writing tool I have used. **What do you dislike about MadCap Flare?** Not being a CSS expert, I find it most difficult to design and modify styles **Recommendations to others considering MadCap Flare:** If you have a need for true single sourcing, don't hesitate to try Flare **What problems is MadCap Flare solving and how is that benefiting you?** The major benefit we have seen is being able to use the templates that Flare makes available to us. they can save hours in not having to create templates from scratch ### 27. i enjoy working with madcap flare **Rating:** 4.0/5.0 stars **Reviewed by:** Reena P. | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about MadCap Flare?** the ability to organize content, insert images. **What do you dislike about MadCap Flare?** need more user support. often found technical glitches. **What problems is MadCap Flare solving and how is that benefiting you?** I have organized material from all sorts of platforms into one single source of truth ### 28. My review **Rating:** 3.5/5.0 stars **Reviewed by:** Sujay G. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2018 **What do you like best about MadCap Flare?** Compact software, good analyzer, ease of use. **What do you dislike about MadCap Flare?** Compilation errors that happens while staging. Ignored warning should have a view. **Recommendations to others considering MadCap Flare:** Yes **What problems is MadCap Flare solving and how is that benefiting you?** Migrating old Frame Maker documents to Flare. Mostly style mapping happened perfectly. ### 29. Madcap Flare revied **Rating:** 5.0/5.0 stars **Reviewed by:** Joe L. | Staff Technical Writer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** Flare is extremely versatile and intuitive **What do you dislike about MadCap Flare?** Inexplicably crashes sometimes, though the good news is that crashes are forgiving. You recover without losing data. **Recommendations to others considering MadCap Flare:** It's a great product! **What problems is MadCap Flare solving and how is that benefiting you?** Single-source to HTML5 and PDF ### 30. Great Way to streamline documents **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** January 20, 2018 **What do you like best about MadCap Flare?** I love Madcap's multiple views (xml vs WYSIWYG) and how it structures the project so seamlessly. **What do you dislike about MadCap Flare?** There are so many Madcap features, it hard to keep up. **What problems is MadCap Flare solving and how is that benefiting you?** Help documentation ### 31. Madcap Flare is very user-friendly and efficient tool for managing content and publishing help doc **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2018 **What do you like best about MadCap Flare?** I like the interface and the help and support **What do you dislike about MadCap Flare?** the stylesheets - I wish there were lots of downloadable templates **Recommendations to others considering MadCap Flare:** Attend training sessions **What problems is MadCap Flare solving and how is that benefiting you?** Consistence and real-time updates ### 32. Always worked great for me. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2018 **What do you like best about MadCap Flare?** I love it all. I like the export options and how easy it is to publish and create new projects. **What do you dislike about MadCap Flare?** I would like more templates. It is good to have a variety of templates to choose from. **What problems is MadCap Flare solving and how is that benefiting you?** We have many web handbooks, three per year. Easy to create a new project from the old one and publish a new one after changing. ### 33. Reasonably satisfied with Flare :) **Rating:** 2.5/5.0 stars **Reviewed by:** Sandy A. | Techniical Writer, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** The ability to create output in multiple formats. Support for conditional text. **What do you dislike about MadCap Flare?** Making changes in the templates is not intuitive or documented well. **What problems is MadCap Flare solving and how is that benefiting you?** Creating output for multiple platforms. ### 34. Flare works **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** It just works; cross browser, cross platform help authoring in multi languages is quite easy this way. Oh, and their support people are the fastest! **What do you dislike about MadCap Flare?** Learning curve is quite steep. It all looks a bit like MS Word did about 5 years ago. Getting the styling right is very hard. **What problems is MadCap Flare solving and how is that benefiting you?** Having help files and PDF documentation from a single source. ### 35. Flare is my HAT of choice **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** I like the flexibility that Flare provides **What do you dislike about MadCap Flare?** Sometimes it's buggy, or you get what seem to be random crashes. Support though, is ALWAYS willing to jump in and help. MadCap has some of the best support folks on the planet. **What problems is MadCap Flare solving and how is that benefiting you?** Using Flare, we've solved the problem of providing our online help on smart devices, using the responsive design feature. ### 36. Flare is pretty cool! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** Probably the Snippets. As well as the table template. We include a lot of tables. **What do you dislike about MadCap Flare?** There are a TON of options we don't use. **Recommendations to others considering MadCap Flare:** Just get it. And take some training to get the most out of it. **What problems is MadCap Flare solving and how is that benefiting you?** Customer facing and internal user guide, setup guide, and concept documentation. Context sensitive in-product help is easy to manage. ### 37. Good to work with and be efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about MadCap Flare?** The interface is at the same time quite easy to newbies and complex to proceed with advanced features. **What do you dislike about MadCap Flare?** some lack of intuition... need to attend webinars to learn how to master all features **What problems is MadCap Flare solving and how is that benefiting you?** As a technical writer I use Madcap Flare to create online help that are integrated to our software products by developers. ### 38. Powerful tool with easy-to-navigate interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** I like the fact that I can switch between the Text Editor and XML Editor and pinpoint code that I want to change directly. **What do you dislike about MadCap Flare?** Could be a little more dynamic with plugins and JQuery. **What problems is MadCap Flare solving and how is that benefiting you?** Creating easy-to-use HTML documentation for our customer base. Realized many benefits including more page views, fewer support calls, customer self-sufficiency. ### 39. Almost there. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2018 **What do you like best about MadCap Flare?** The ability to create single source documenation in multiple formats. **What do you dislike about MadCap Flare?** It's inability to publish to a CMS and the way it uses Lingo for translations. **Recommendations to others considering MadCap Flare:** Framemaker has now tied into Adobe Experience Manager which leaves MadCap Flare behind. **What problems is MadCap Flare solving and how is that benefiting you?** The abiltiy to create single source documeantion. Easier to maintain technical documenation. ### 40. Flare is easy to use and great for single-sourcing / multi-format output **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about MadCap Flare?** Great interface, very intuitive and powerful authoring tool **What do you dislike about MadCap Flare?** Styles drop-down / Styles window could be improved. html error messages not helpful. **Recommendations to others considering MadCap Flare:** Do some training early on to get the most out of it. **What problems is MadCap Flare solving and how is that benefiting you?** Content re-use, minimising file numbers / making them easier to manage, and reduction in translation /localization costs ### 41. Fantastic Content Creator **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2017 **What do you like best about MadCap Flare?** The ability to create documents that fit together in format and style **What do you dislike about MadCap Flare?** The XML editor tends to do some odd things with images on occasion **Recommendations to others considering MadCap Flare:** Be patient with yourself - there are lots of areas to explore in MadCap. Take the training, start slow, and explore. **What problems is MadCap Flare solving and how is that benefiting you?** Allows us to create stylistically-identical help documentation for our clients ### 42. A very solid documentation program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2018 **What do you like best about MadCap Flare?** Parallel work, no matter if a documentation is created in the background. **What do you dislike about MadCap Flare?** The creation of supplier documentation you have to use the JPG individually or rewrite the text editor file **What problems is MadCap Flare solving and how is that benefiting you?** In recent years there have been few problems with the program, as well all errors were quickly regulated by the support. ### 43. Mad for Flare **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about MadCap Flare?** I love the ability to single-source content. **What do you dislike about MadCap Flare?** A few quirky issues with paragraph alignment, but getting into the HTML code can easily fix it. **What problems is MadCap Flare solving and how is that benefiting you?** It's our content management system of choice. The multiple output options make it easy to single-source content, but provide HTML or PDF. ### 44. Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2018 ### 45. Madcap Flare has been great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2018 **What do you like best about MadCap Flare?** Multitude of import/output formats allows us to use this app across the company. **What do you dislike about MadCap Flare?** Learning curve is a bit steep. Once that's met, it's fine. **What problems is MadCap Flare solving and how is that benefiting you?** We are able to maintain all of our content in one place, and output to numerous formats. ### 46. Great for multiple output types **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about MadCap Flare?** Being able to create one main version with conditional text for variations. **What do you dislike about MadCap Flare?** Have had issues with output to Word with loss of formatting. Still new, so this could be user caused. **What problems is MadCap Flare solving and how is that benefiting you?** Product manuals and work instructions. ### 47. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2018 **What do you like best about MadCap Flare?** What I like best about Flare is how intuitive it is. **What do you dislike about MadCap Flare?** I dislike the inability to easily utilize windows explorer to manipulate mass files. **What problems is MadCap Flare solving and how is that benefiting you?** Solving and realized the benefits of single-sourcing documentation. ### 48. Good product **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about MadCap Flare?** Provides a useful framework for maintaining documentation that can be output into multiple formats **What do you dislike about MadCap Flare?** Microsoft Team Foundation Server integration is extremely slow. **What problems is MadCap Flare solving and how is that benefiting you?** User documentation is created and maintained ### 49. Just the best HAT tool around **Rating:** 5.0/5.0 stars **Reviewed by:** Rowan P. | Technical Writer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2016 **What do you like best about MadCap Flare?** Continuous innovation and great support. **What do you dislike about MadCap Flare?** Knowledge base responses may be slow when facing work disrupting issue. **Recommendations to others considering MadCap Flare:** Attending any of their training seminars or user conferences is highly recommended. They also offer great Webinars that can be accessed live or recorded for viewing at a time of your choosing. The tool offers so many features that this is a great way to develop expertise. Even for a long-time user like myself. **What problems is MadCap Flare solving and how is that benefiting you?** Our company develops very agile software to keep up with school's district, state, and federal reporting requirements. When I started developing documentation 18 years ago, the MS Word/paper manuals lagged behind development by at least a year and the online help files lagged even more. When we started using RoboHelp single-source, things improved as I could write the online help then produce the files for the paper output (with a LOT of hand adjustment). But RoboHelp development of new features slowed at the same time technology changes were accelerating. When Flare come out, we acquired it and the lagged time shrank dramatically. Now I can release both online help and PDF manuals the same day as the latest release. With the advent of responsive design, one file suffices for both desktop and mobile; the PDF output requires only the addition of a cover page with NO hand adjustments. Bliss! ### 50. Best program out there - when it works **Rating:** 2.5/5.0 stars **Reviewed by:** Philo C. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2017 **What do you like best about MadCap Flare?** The ability to have different styles and inclusions and master pages for different outputs is great. The format is mostly non proprietary, which has benefits. **What do you dislike about MadCap Flare?** The program is one of the more buggy ones I've owned over the past ten years, and deficiencies will carry over for multiple updates. Tech support is only fair, and not that good unless you purchase the more expensive platinum plan. **Recommendations to others considering MadCap Flare:** Watch out for bugs **What problems is MadCap Flare solving and how is that benefiting you?** PDF print and kindle outputs. ## MadCap Flare Discussions - [How to enable/ perform case-sensitive search in Flare?](https://www.g2.com/discussions/how-to-enable-perform-case-sensitive-search-in-flare) - 1 comment, 1 upvote - [Can I try it out in my environment?](https://www.g2.com/discussions/can-i-try-it-out-in-my-environment) - 1 comment, 1 upvote - [What training resources are available?](https://www.g2.com/discussions/what-training-resources-are-available) - 1 comment, 1 upvote - [What licensing options are available?](https://www.g2.com/discussions/what-licensing-options-are-available) - 1 comment, 1 upvote - [If our team uses Flare, what can we expect in terms of the return on investment?](https://www.g2.com/discussions/if-our-team-uses-flare-what-can-we-expect-in-terms-of-the-return-on-investment) - 1 comment, 1 upvote - [View MadCap Flare pricing details and edition comparison](https://www.g2.com/products/madcap-flare/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+11%3A51%3A23+-0500&secure%5Bsession_id%5D=1e16a064-d9c9-442b-b150-0e0e8557cda4&secure%5Btoken%5D=e6027394cd6c5328121ad66e2a10c995dda21b3d5ad4d82b2393ab6d713f8ff9&format=llm_user) ## MadCap Flare Integrations - [GitHub](https://www.g2.com/products/github/reviews) - [MadCap Flare Online](https://www.g2.com/products/madcap-flare-online/reviews) ## MadCap Flare Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Content** - Content Authoring - Rich Text Editor - Versioning - Plug-ins/Widgets/Apps - Approval Process - Content Scheduling - Asset Management - Internal Search - Content Repository - SEO Management - eCommerce Management - Forms Management - Campaign Management - Media Management - Drag & Drop Editor - Audio Editor **Design** - Graphics - Templates - Themes **Design** - Breadth of Pre-Built Templates - Mobile - Branding/Themes - Customization **Collaboration** - Multi-User Collaboration - Real-Time Communication **Platform** - User Community - SEO - Flexible Navigation Structures - User, Role, and Access Management - Enterprise Scalability - Internationalization - Dashboards and Reports - API **File Types** - Export - Import - Web Publishing **Edit & Revise** - Revision History - Suggestion Mode - Document Editor **Agentic AI - Web Content Management** - Cross-system Integration - Natural Language Interaction - Social Media Integration **Additional Functionality** - AI/Machine Learning - Reporting/Analytics - Collaboration Tools - Image Editing - Website Publishing Options - Chatbot - Content Publishing Options - Text Editing - Access Control - Website Accessibility Tools - Content Delivery - Content Personalization - Configurable Workflow - Generative AI - Alerts/Notifications - Video Editing - AI Copilot - Performance Testing - Activity Monitoring - Multi-Channel Distribution **Integrate & Embed** - Calendar - Website - Applications **Operating System** - PC Operating System - Mac Operating System - Linux Operating System **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Agentic AI - Document Creation** - Proactive Assistance ## Top MadCap Flare Alternatives - [ClickHelp](https://www.g2.com/products/clickhelp/reviews) - 4.7/5.0 (65 reviews) - [Document360](https://www.g2.com/products/document360/reviews) - 4.7/5.0 (529 reviews) - [Microsoft Word](https://www.g2.com/products/microsoft-word/reviews) - 4.7/5.0 (2,015 reviews)