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Compare Help & Manual and MadCap Flare 
Featured Products
At a Glance
Market Segments
Small-Business (85.0% of reviews)
Mid-Market (53.1% of reviews)
Entry-Level Pricing
$1099
Contact Us Per Year
Help & Manual
Star Rating
(22)4.8 out of 5
Market Segments
Small-Business (85.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$1099
Browse all 3 pricing plansMadCap Flare
Star Rating
(485)4.4 out of 5
Market Segments
Mid-Market (53.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Learn more about MadCap FlareSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that MadCap Flare excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to Help & Manual. Users appreciate its industry-leading features like topic-based authoring and conditional settings, which allow for a fully customizable output.
- Users say Help & Manual is particularly friendly for beginners, highlighting its affordability and intuitive design. Reviewers mention the ease of combining document elements and repurposing content, making it a reliable choice for small businesses.
- According to verified reviews, MadCap Flare has a steeper learning curve, but many users find that the investment pays off over time. One user noted, "After 16 years, I still learn something new and magical about Flare," indicating that the software offers depth and ongoing value.
- Reviewers mention that Help & Manual shines in its ease of setup and administration, with users praising its quick implementation process. This makes it an attractive option for teams looking to get started without extensive training.
- G2 reviewers highlight the collaborative features of MadCap Flare, which facilitate teamwork and integration with other file formats. Users appreciate how it helps them work proactively with their teams, enhancing overall productivity.
- Users report that while Help & Manual has a smaller user base, it maintains a high satisfaction level, particularly in support quality. Reviewers commend the product for being "reliable (crash-proof) and intuitive," which is crucial for managing large documentation projects.
Pricing
Entry-Level Pricing
Help & Manual
Server Edition
$1099
Floating server license for one user at a time. The total number of users is unlimited. Server licenses are great for small to medium authoring teams.
MadCap Flare
Subscription
Contact Us
Per Year
Includes Maintenance and Support
- Free Product Upgrades and Updates
- Unlimited Email and Phone Support
- Free Web-based MadCap Flare Introductory Training
Free Trial
Help & Manual
No trial information availableMadCap Flare
Free Trial is available
Ratings
Meets Requirements
9.4
20
8.6
402
Ease of Use
8.7
20
7.4
402
Ease of Setup
9.1
11
7.9
300
Ease of Admin
9.5
11
8.0
288
Quality of Support
9.5
18
8.6
376
Has the product been a good partner in doing business?
9.8
9
8.9
290
Product Direction (% positive)
9.4
20
7.6
370
Features by Category
Content
Not enough data
9.3
56
Not enough data
9.2
52
Not enough data
8.8
47
Not enough data
8.5
26
Not enough data
8.2
26
Not enough data
8.5
21
Not enough data
8.3
37
Not enough data
8.1
51
Not enough data
8.9
51
Design
Not enough data
7.8
50
Not enough data
7.8
29
Not enough data
7.9
42
Not enough data
8.4
50
Platform
Not enough data
8.3
45
Not enough data
8.3
27
Not enough data
8.5
47
Not enough data
8.4
33
Not enough data
8.7
35
Not enough data
8.4
26
Not enough data
7.8
27
Not enough data
7.6
23
Agentic AI - Web Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
7.5
88
Not enough data
8.0
87
Not enough data
7.8
73
Collaboration
Not enough data
7.9
75
Not enough data
7.2
61
File Types
Not enough data
8.7
97
Not enough data
7.5
91
Not enough data
9.1
87
Edit & Revise
Not enough data
8.5
77
Not enough data
8.1
59
Not enough data
8.7
96
Integrate & Embed
Not enough data
6.7
31
Not enough data
8.7
57
Not enough data
8.3
44
Operating System
Not enough data
8.7
101
Not enough data
4.5
17
Not enough data
4.2
13
Generative AI
Not enough data
5.7
7
Not enough data
5.2
7
Not enough data
5.2
7
Not enough data
5.5
7
Not enough data
5.5
7
Agentic AI - Document Creation
Not enough data
Not enough data
Categories
Categories
Shared Categories
Help & Manual and MadCap Flare are categorized as Help Authoring Tool (HAT)
Unique Categories
Help & Manual has no unique categories
MadCap Flare is categorized as Document Creation and Web Content Management
Reviews
Reviewers' Company Size
Help & Manual
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
MadCap Flare
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
50.0%
Information Technology and Services
10.0%
Education Management
10.0%
Telecommunications
5.0%
Mechanical or Industrial Engineering
5.0%
Other
20.0%
Computer Software
36.6%
Information Technology and Services
15.2%
Writing and Editing
3.4%
Computer & Network Security
3.4%
Financial Services
2.5%
Other
38.9%
Discussions
Grow your website
1 Comment
MA
Please Read more
Help & Manual has no more discussions with answers
Is MadCap Flare cloud-based?
2 Comments
MM
MadCap Flare is not cloud-based per se. However, MadCap Central recently enabled cloud-based authoring that syncs up with Flare. Here's the link to their...Read more
How much is MadCap Central?
2 Comments
MM
MadCap is pretty transparent about their pricing plans, which you can find on there site at https://www.madcapsoftware.com/pricing/. The current rate for an...Read more
How long does it take to learn how to use MadCap Flare?
1 Comment
MM
For the very basic features like moving around the interface, adding topics, and creating targets (i.e., output), you can be productive within a couple of...Read more
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