--- title: MadCap Flare Reviews meta_title: 'MadCap Flare Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 491 reviews by the users' company size, role or industry to find out how MadCap Flare works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 491 scale: '5' date_modified: '2026-07-20' parent_category: name: Development url: https://www.g2.com/categories/development --- # MadCap Flare Reviews **Vendor:** MadCap Software **Category:** [Help Authoring Tools (HAT)](https://www.g2.com/categories/help-authoring-tool-hat) **Average Rating:** 4.4/5.0 **Total Reviews:** 491 ## About MadCap Flare Empowering teams to create, manage, and deliver exceptional content at scale MadCap Flare is the go-to solution for technical content teams that need to streamline workflows and deliver consistent, high-quality content across every channel. Trusted by documentation, training, and knowledge management professionals worldwide, Flare combines the precision of XML-based authoring with the flexibility of multi-channel publishing—all from a single, centralized platform. Why leading teams rely on Flare: Scalable, topic-based authoring: XML-based structure ensures precision and scalability for complex documentation projects. Single-source publishing: Manage all outputs from one project to eliminate redundancy and simplify updates. Multi-channel delivery: Publish effortlessly to self-service portals, online Help, documentation hubs, and training guides. Advanced content reuse: Reuse variables, snippets, and conditions to save time and maintain accuracy. Real-time collaboration with Flare Online: Co-author, review, and manage content simultaneously in the cloud—no check-in delays or version conflicts. Integrated translation management: Accelerate localization and expand your global reach. Flexible publishing formats: Deliver content in HTML5, PDF, Word, SCORM, and more to meet diverse audience needs. Proven ROI: Cut production costs, speed release cycles, and boost customer satisfaction. What sets Flare apart: Unlike traditional content management tools, Flare is purpose-built for technical content teams—offering unmatched flexibility, control, and scalability. With Flare Online, teams gain cloud-based collaboration and instant publishing capabilities for faster, more connected workflows. Together, they form a unified platform for creating, managing, and delivering knowledge at scale—ensuring efficiency, brand consistency, and an exceptional user experience. That’s why thousands of organizations trust Flare to power their global content strategy.gy." ## MadCap Flare Pros & Cons **What users like:** - Users praise the **exceptionally user-friendly content management** of MadCap Flare, streamlining documentation tasks with ease. (2 reviews) - Users benefit from the **exceptional efficiency** of MadCap Flare, streamlining authoring and documentation tasks seamlessly. (2 reviews) - Users admire the **user-friendly platform** of MadCap Flare, which simplifies documentation tasks and enhances workflow efficiency. (2 reviews) - Users praise the **exceptional customer support** of MadCap Flare, highlighting responsive assistance during complex challenges. (1 reviews) - Users appreciate the **customization options** in MadCap Flare, which enhance flexibility and creativity in project development. (1 reviews) - Ease of Learning (1 reviews) - Users find MadCap Flare to be **exceptionally user-friendly** , streamlining authoring and documentation processes with ease. (1 reviews) - Easy Implementation (1 reviews) - Easy Setup (1 reviews) - Features (1 reviews) **What users dislike:** - Users face a **steep learning curve** with MadCap Flare, making it challenging to recall processes without regular use. (2 reviews) - Users find **MadCap Flare's complexity** challenging, especially when they aren't using it regularly, but can overcome it quickly. (1 reviews) - Users find the **entry and travel costs** for MadCap Flare conferences prohibitively expensive, limiting accessibility for many. (1 reviews) - Users find the **learning difficulty** of MadCap Flare challenging, especially when not used regularly between projects. (1 reviews) - Users report that **performance issues** can arise in MadCap Flare, particularly with large projects experiencing lag during builds. (1 reviews) - Users report **slow performance** in MadCap Flare, particularly noticeable in large projects, affecting efficiency during builds. (1 reviews) ## MadCap Flare Reviews ### 1. MadCap Central provides a convenient platform for reviewing help content. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2022 **What do you like best about MadCap Flare?** Using MadCap Central I can upload project files and build help output that reviewers can access online, so they can see what the finished output will look like. The branching features mean I can keep changes to different areas of the help separate from each other, and can build the output for one branch in Central while working on a different branch in Flare, which can be a real time-saver. The ability for reviewers to make edits to content files online which I can then review and accept is also very useful. **What do you dislike about MadCap Flare?** The response of the hosted online help - particularly the search - is sometimes a bit slow. **What problems is MadCap Flare solving and how is that benefiting you?** MadCap Central provides a platform for hosting and reviewing help content. ### 2. Huge learning curve, Bigger payoff! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about MadCap Flare?** The best thing about MadCap Flare is the single-sourcing customization options. From conditioning to variables to target specs, I truly feel I can design MY documents to MY needs using this software. **What do you dislike about MadCap Flare?** The least helpful thing about MadCap Flare is the constant failure of the software itself. So many times, in the middle of my editing or writing, it gives me the black screen of death. Not good. I have one of the best computers at my workspace, but MadCap still crashes too often for my liking. **What problems is MadCap Flare solving and how is that benefiting you?** MadCap Flare is solving my non-single-sourcing problems and helping my company transition beyond Microsoft Word. Now I can create and maintain better tech docs using software that is more reliable and customizable. ### 3. It is one of best single source used **Rating:** 5.0/5.0 stars **Reviewed by:** Radhika S. | Senior Technical Author, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about MadCap Flare?** It is very user-friendly and easy to understand. **What do you dislike about MadCap Flare?** I recently faced an issue with a CHM output from Flare and I am still unable to resolve it. Although they replied saying it is an internal IT issue but we strongly feel it has to do something with Flare. We still figuring that out. However, the internal IT team says it's a Flare issue. **What problems is MadCap Flare solving and how is that benefiting you?** Single sourcing and multiple outputs is best. Also, conditions help us use the same topics for multiple docs. ### 4. MadCap Flare - content management, re-use, and collaboration. **Rating:** 5.0/5.0 stars **Reviewed by:** Judy B. | Senior Manager, Knowledge and Localization, Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about MadCap Flare?** MadCap Flare has enabled us to have one platform to manage and collaborate on the content that my team of 8 writers is responsible for. **What do you dislike about MadCap Flare?** Multi-target publishing to Git is proving to be a challenge right now. However, it might be that I have not set it up accurately. Time and assistance from the MadCap reps will tell. **What problems is MadCap Flare solving and how is that benefiting you?** The ability to manage content, collaborate on the content, and re-use the content to generate multiple outputs is proving to be very beneficial. ### 5. Indispensable authoring software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about MadCap Flare?** It's all about single-sourcing. Conditioning, variables, multiple format options, separate targets — it's all great. We can have multiple topics in draft mode, or even sections within a topic that are still in progress, and simply exclude them from outputs, or output different content to different targets without any editing or post-production tinkering. **What do you dislike about MadCap Flare?** There are a few minor bugs and/or approaches that they haven't fixed, despite being long-standing issues. None of these are serious impediments to using Flare, but they can be somewhat obstructive. **What problems is MadCap Flare solving and how is that benefiting you?** Flare lets the team work concurrently on the same project and output production-ready documentation that excludes or includes specific content. Our technical documentation gets rave reviews and it's only possible because of Flare. ### 6. Gets the job done, but could be bettwe **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2022 **What do you like best about MadCap Flare?** It has most of the things that you need to create decent user guides and dev guides. Snippets, drop-downs, conditional text are extremely useful for creating content, and Flare does a good job at generating builds regardless of the output. You can also customize a lot of things about the output content. Flare does cover all your docs needs, but to some extent. **What do you dislike about MadCap Flare?** Source control with Git could be significantly improved. It seems like Flare only scratched the surface and some Git integration features are certainly missing. A more seamless integration with cloud search engines is needed. Flare is sometimes unstable and crashes, it has a steep learning curve, a rather outdated UI, it takes a whole while to load, the whole lot of details, workarounds and things to take into account when writing and creating user guides takes away from the joy of technical writing. **What problems is MadCap Flare solving and how is that benefiting you?** We set it up pretty okay, our whole documentation infrastructure is centered around Flare as the main tool that we use, but because the team is relatively big, we had to document each and every process from creating new user guides to building and publishing to make sure that we don't encounter any problems. There are a lot of things that can go wrong when using Flare, the tool is certainly one of the best for writing enterprise documentation, but its complexity might generate a lot of overhead. That being said, once it's set up, you can get the job done, although you won't always like it. ### 7. Easy source control **Rating:** 5.0/5.0 stars **Reviewed by:** Moshe G. | Senior Technical Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about MadCap Flare?** Madcap Central takes all the guesswork out of source control, making revision management and branching a breeze. **What do you dislike about MadCap Flare?** The review process is somewhat cumbersome, but to be fair I haven't seen anything better at any of the competitors so it's the closest you'll find to Google Docs for now. The reviewer interface doesn't apply styling, so it can be hard for reviewers to understand the context of what they're looking at. **What problems is MadCap Flare solving and how is that benefiting you?** MadCap Central has helped us manage our documentation versioning and source control beautifully. If you're already an expert at source control then it might not be a tremendous added value, but if Github baffles you, MadCap Central provides a terrific and easy to use out-of-the-box solution. ### 8. Easy to use, well-organized, and fun to learn **Rating:** 5.0/5.0 stars **Reviewed by:** Shree Madhvarao K. | Lead Technical Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about MadCap Flare?** I love the way MadCap Flare allows you to author your content version-vise, category-wise and document-wise. And it's also very easy to learn the tool for an absolute beginner too. **What do you dislike about MadCap Flare?** Sometimes when files get corrupted and we lose our changes. Of course, this has improved over the past 8 years that I have been using MadCap Flare. Good going team! **What problems is MadCap Flare solving and how is that benefiting you?** The regular updates and fewer crashes has really help a lot of re-work lately. ### 9. Ease of use with single source documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about MadCap Flare?** It is easy to create single-source documentation with snippets, variables, and conditions. It is also easy to customize the output with features such as micro-content. **What do you dislike about MadCap Flare?** I don't dislike anything specific, but sometimes I experience a frozen UI after working for a while in it. This has appeared in the latest versions of Flare. When this happens, I have to close everything and reopen again. **What problems is MadCap Flare solving and how is that benefiting you?** My main problem is single-sourcing and ease of publication to our website. With Flare, this is very easy to reuse content. It is also very easy to publish content to different destinations, be it to our official website, or to an internal staging area where people can review the content. ### 10. A flexible, powerful authoring tool for print and web documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about MadCap Flare?** MadCap Flare is an extremely flexible tool that allows you to create all kinds of content quickly and easily. The finished output, both for print and web, can be customized to match a company's branding - with almost no limitations. **What do you dislike about MadCap Flare?** It's hard to collaborate with others, especially as it's a desktop tool. Even with MadCap Central and/or git, it's a challenge to come up with an easy workflow for reviews. **What problems is MadCap Flare solving and how is that benefiting you?** The single-sourcing capabilities mean that publishing to web and print can be done with one click, from the same set of content. Foe example, youu can go from having print-only documentation to a fully functional online documentation portal in a matter of minutes. ### 11. Technical Autoring w/ Flare is generally great, we need a couple bug/enhancement fixes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about MadCap Flare?** Good at exporting different formats and in general is a good flexible tool for professional authoring, we use it a lot. **What do you dislike about MadCap Flare?** - Issues with conditioning/filtering a table column, when complex conditions are in place, the publication fails - No search in pdf in images when using svg graphics as source for publication. If we want to have a search available in images, we have to convert svg to pdf-image which adds burden on the day to day basis. - Publication failure logs are not understandable, the error message verbiages can be improved so that a user can pinpoint the issue easier. - No working “.gitignore” feature. Currently flare creates a ton of “temp/output” folders, which is impossible to untrack and all gets propelled into local version control. With big project this is cumbersome. - The big complex tables crash (htms crash) when we try to change content in the table structure. - Copied cross-reference doesn't work **What problems is MadCap Flare solving and how is that benefiting you?** - Issues with conditioning/filtering a table column, when complex conditions are in place, the publication fails - No search in pdf in images when using svg graphics as source for publication. If we want to have a search available in images, we have to convert svg to pdf-image which adds burden on the day to day basis. - Publication failure logs are not understandable, the error message verbiages can be improved so that a user can pinpoint the issue easier. - No working “.gitignore” feature. Currently flare creates a ton of “temp/output” folders, which is impossible to untrack and all gets propelled into local version control. With big project this is cumbersome. - The big complex tables crash (htms crash) when we try to change content in the table structure. - Copied cross-reference doesn't work ### 12. Highly effective Technical Documentation tool, with outstanding support **Rating:** 4.5/5.0 stars **Reviewed by:** Eran (Yuri) K. | Director of Training & Professional Services, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about MadCap Flare?** Great support. A stable and powerful tool, which is updated regularly. In nearly all respects, allows us to efficiently create great documentation for our customers. **What do you dislike about MadCap Flare?** Nothing really to dislike. We have been using Flare for many years, and are very satisfied, both with the product, and the support. **What problems is MadCap Flare solving and how is that benefiting you?** Creation of Technical Documentation, for us and for customers. Allows us to undertake projects for customers, as well as to provide training and consulting. ### 13. Very happy MadCap client **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about MadCap Flare?** With MadCap Central, I am in full control. I create all the required documentation, and publish it to the web - using Flare and Central. I get great support from MadCap when needed. **What do you dislike about MadCap Flare?** MadCap doesn't currently have a good SSO solution for limiting access to private websites. I understand that this limitation will soon be resolved. Other than that, I can think of no other significant issue that I have with MadCap. **What problems is MadCap Flare solving and how is that benefiting you?** I can now create my own documentation centers for the products that I am involved with. Users love the documentation centers created with the MadCap products - and this in turn is a great reflection on me! ### 14. Good content development app once you've trained. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about MadCap Flare?** Conditions and snippets make it easy to manage your content. Has a ton of other features that's useful too (proxies, togglers, pop-ups, etc). It even supports the creating of eLearning content. **What do you dislike about MadCap Flare?** Isn't easy to pick up on your own. Definitely recommend getting trained on it first. And for best results you need to know CSS and basic HTML. Else it can be a hard road to get your content to look the way you want it. **What problems is MadCap Flare solving and how is that benefiting you?** It has made creating an online help site easy (once I got through the learning pains). Not had need for a print version as yet but should be easy enough from here. ### 15. Makes excellent web sites easy to follow and browse **Rating:** 5.0/5.0 stars **Reviewed by:** Tarek A. | Systems Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about MadCap Flare?** MadCap Flare provides great web sites which display very easily to the end-user. The final view of the web page we developed with Madcap Flare appears very clear to the end user. **What do you dislike about MadCap Flare?** The software can respond slower than expected even on high powered machines, however this could be something not configured the best, or another 3rd party app on our windows image which is slowing down madcap flare. **What problems is MadCap Flare solving and how is that benefiting you?** This helps us build our HR handbook, and we love it. it provdes the end user experience the ability to view the HR handbook in an easy clear way. MadCap Flare will likely be with us for a long time. ### 16. Flare Review **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about MadCap Flare?** You can generate a doc in different formats. **What do you dislike about MadCap Flare?** The one thing I dislike most is creating big tables, with many rows and columns. It's just awful. Before using Flare I was creating docs in FrameMaker and though it's not perfect, creating tables in FM is relatively easy and takes much less time to format. I also don't like that when I am publishing a book and generating a PDF the process fails you have to close Acrobat, use TaskManager to kill ACRobat processes and eventually just restart the machine. There are other features that I don't like, but my biggest gripe is with tables. **What problems is MadCap Flare solving and how is that benefiting you?** I don't think it has in any way benefitted my team by switching from FM to Flare. It takes much more time in Flare to generate a book. I can do the same thing in FM in half the time. ### 17. Full featured, not so sleek **Rating:** 4.0/5.0 stars **Reviewed by:** Adam B. | Head of Product, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about MadCap Flare?** Flexible and fully featured help authoring tool. Great for developing and publishing documentation to multiple platforms, e.g. html and pdf **What do you dislike about MadCap Flare?** Available html templates and stylesheets are very outdated. No single page app designs. Central does the job, however the lack of being able to configure redirects is painful. The hosting for your published HTML sites is quite slow. **What problems is MadCap Flare solving and how is that benefiting you?** Provides a repository for all our source and published documents. ### 18. It's great but it ain't perfect. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about MadCap Flare?** Great for single source content producing. Supports a lot of output formats. Good compatibility with other Madcap products helps us to produce the content much easier. **What do you dislike about MadCap Flare?** Has a lot of bugs sometimes for the most unexpected parts. CSS isn't great or easily modifiable. The compiler is slow when there is a lot of reuse of text, which also causes a lot of errors or unexpected issues in the output. **What problems is MadCap Flare solving and how is that benefiting you?** We use flare for producing the Help manuals for our company's proprietary software. We use it along with Capture, Lingo to produce manuals in different languages and also different formats, for which Madcap products are great. ### 19. Great tool for Multiple Outputs! **Rating:** 4.5/5.0 stars **Reviewed by:** Lokesh S. | Technical Writer, Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about MadCap Flare?** MadCap Flare is a topic-based authoring tool that makes it most helpful for writers. It is also a single-source and multiple-output (PDF, HTML, Word, and so on) tool which makes it more convenient for use. **What do you dislike about MadCap Flare?** Sometimes the tool gets stuck if the content or topic is large. Otherwise, I can't find any issue with it. Even if the tool is complex, the customer support is quite good which resolves the problem. **What problems is MadCap Flare solving and how is that benefiting you?** MadCap Flare solves various complex issues very easily. It is a very convenient tool for creating, formatting, and publishing content. Also, multiple outputs can be generated using this tool which resolves our problem. ### 20. Easy solution with advanced features **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas D. | Senior Manager Technical Writing, Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about MadCap Flare?** The various output formats which we use for reviewing purposes as not everybody within the company has a Flare license. **What do you dislike about MadCap Flare?** It's a Windows-only solution, port it to macOS or make it a web application. It's way too expensive. **What problems is MadCap Flare solving and how is that benefiting you?** Reuse of content so we can guarantee consistency and don't have to duplicate content. Multiple outputs allow us to review content by SMEs who don't have a Flare license ### 21. Answered the needs of the business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about MadCap Flare?** When creating software release notes, I can create customized look-and-feel with the same content, for my different audiences. **What do you dislike about MadCap Flare?** Setting up and making changes to the stylesheets is very difficult. **What problems is MadCap Flare solving and how is that benefiting you?** At one point I was creating 20 different versions of release notes, which marketing used to have to manually skin in Adobe InDesign. I can now create everything myself, saving all the work they used to have to do. I also create 20 different versions of Online Help, and import the release notes into the Help projects so I can reuse the text and images easily. This saves a lot of time cutting and pasting. ### 22. Full Featured Powerhouse **Rating:** 4.5/5.0 stars **Reviewed by:** Angelina F. | Support Tech, Trainer **Reviewed Date:** August 02, 2022 **What do you like best about MadCap Flare?** MadCap can do so much. It's a really valuable and respected skill/software suite and I have confidence that MadCap is staying up to date on the latest and greatest. **What do you dislike about MadCap Flare?** The trickiest part is that is massive and there are a lot of nuances - great when you know your way around but the initial learning curve is not for the faint of heart or easily discouraged. **What problems is MadCap Flare solving and how is that benefiting you?** Since utilizing the software the fullest, it's cut our documentation time in half, at least. The tools in Flare, when properly set up, do so much of the work for me that used to take hours manually. ### 23. Authoring tool with Flare! **Rating:** 5.0/5.0 stars **Reviewed by:** Pubali P. | Senior Technical Author, Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about MadCap Flare?** The tension-free documentation experience **What do you dislike about MadCap Flare?** Everything is fine with this tool and I am fine **What problems is MadCap Flare solving and how is that benefiting you?** The single-sourcing authoring tool lives up to its name and makes both the writers and the SMEs happy. They get what they want and we are happy to deliver them without having to think much about the look and feel as they are all taken care of by Madcap Flare. ### 24. Great for Technical Writers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** August 05, 2022 **What do you like best about MadCap Flare?** A lot of flexibility with what you can do to create and manage a knowledge base or documentation. **What do you dislike about MadCap Flare?** There is a bit of a learning curve. Once you know what you're doing it is superior to many other simpler programs. I also find setting up source control integration is difficult for someone like me without IT knowledge. **What problems is MadCap Flare solving and how is that benefiting you?** Flare allows me to organize help content in many different ways. I also like that there are various skins that you can use to make a website/knowledge base from scratch. It is easy to create new content and manage a help center using Flare. ### 25. Powerful authoring tool for everyday technical documentation tasks **Rating:** 4.0/5.0 stars **Reviewed by:** Craig H. | Senior Technical Writer, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about MadCap Flare?** Familiar topic-based authoring and automatic generation of output. Flexible presentation that meets many documentation needs. **What do you dislike about MadCap Flare?** Source control can be clunky; errors when importing projects from Git. Manually pulling them down via GitBash is sometimes more reliable. **What problems is MadCap Flare solving and how is that benefiting you?** Various ways to generate multiple pages from a single source. Re-use cuts down on the amount of duplicate writing and editing a project requires. ### 26. Great and easy tool for multiple users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about MadCap Flare?** My team loves the ability to single-source content using variables, condition tags, etc. This helps us maintain consistency between various docs using the same content! **What do you dislike about MadCap Flare?** Using condition tags is amazing, but they can get very complicated very fast if you create too many. **What problems is MadCap Flare solving and how is that benefiting you?** We post a lot of knowledge base (KB) articles to Salesforce. So when the Salesforce Connect plugin came out, that made it much easier to create and publish KB articles to SF and update them when needed. As they continue to develop and make updates to the connect plugin, it makes using the plugin and Salesforce much better! ### 27. Everything You Need for Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about MadCap Flare?** The most helpful part of the Madcap Flare authoring system is how easy it is to lay out your topics and files. It is a complex system, but once you get the hang of it, you have everything you need. **What do you dislike about MadCap Flare?** Like I said, it can be a complex system. However, the help file are a blessing and the webinars are amazing for first-time or seasoned learners. You can pick up a lot from them. **What problems is MadCap Flare solving and how is that benefiting you?** MadCap Flare solves our content release problems with a variety of tools that other content authoring systems just don't have. This includes topics, tags, variables, and conditions. ### 28. Good package for documentation **Rating:** 4.0/5.0 stars **Reviewed by:** Sikha B. | Technical Writer, Enterprise (> 1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about MadCap Flare?** Multiple TOCs, HTML editor to find mistakes and change design slightly, different output formats **What do you dislike about MadCap Flare?** Not that user-friendly for beginners. We had no trainers. So I had to learn everything on my own and it took me like 3 months to get a hang of it. **What problems is MadCap Flare solving and how is that benefiting you?** Single-sourcing. It helps me to send files for review in different formats and publish it in HTML mode. ### 29. Powerful, fully featured documentation tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about MadCap Flare?** Versatility. Lots of features and customizability for multiple outputs. Full access to XML and CSS, along with custom scripts, makes it easy to create documentation that looks and feels exactly how you want it. Some of the features may seem obscure or a bit complex, but MadCap's webinars and docs help us make the most of them. **What do you dislike about MadCap Flare?** Flare is resource-heavy and hard on older machines. The UI feels quite dated and needs to be modernized. Reporting and analysis tools could be further expanded to improve content management. **What problems is MadCap Flare solving and how is that benefiting you?** Creating a website for our product's help docs. Flare allows us to generate an HTML5 output that is (almost) fully customizable - we can edit their skins, customize template pages, include scripts, and edit the CSS to our liking. Additionally, Flare's integrated source control helps us with version control. ### 30. Used Flare for Past 15 years - highly recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Technical Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about MadCap Flare?** Flare has a simple to use WYSWIG editor, but also makes it easy to modify topics directly in the HTML code **What do you dislike about MadCap Flare?** Modifying page layout or templates has a bit of a learning curve. Tables are a bit clumsy **What problems is MadCap Flare solving and how is that benefiting you?** There was an issue with GIT integration, but I think that it has been resolved in the last release ### 31. Comprehensive tool chain to create PDFs for Tech Writers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about MadCap Flare?** Well rounded software package that is relatively easy to use. Madcap also provides good tech support to address issues and releases new features about once a year or more. **What do you dislike about MadCap Flare?** The integration with Github in the IDE is a welcomed addition but can be a bit finicky to set up. I wish the Flare team could make the integration a bit better, **What problems is MadCap Flare solving and how is that benefiting you?** I provide support for our Technical writer team to automate Flare builds. Unlike other similar software packages, Flare Projects can easily be rebuilt from the command-line. That makes my life much easier to automate Flare builds creation! ### 32. Great tool to avoid local installation (admin priviledges are always a pain) **Rating:** 4.5/5.0 stars **Reviewed by:** Riccardo V. | Associate Director, CCH Tagetik Global Academy, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about MadCap Flare?** Quick and easy train users. No local installation required (no admin privileges required), great way to control styles and layout **What do you dislike about MadCap Flare?** A "middle" level of user is missing: between reviewer (only content) and the author (full power), a "power user" will be great for our specific use case. **What problems is MadCap Flare solving and how is that benefiting you?** Centralizing documentation and training documentation, single sourcing of content, marketing / branding maintenance ### 33. Not a tool you should missed on! **Rating:** 5.0/5.0 stars **Reviewed by:** Karl Kevin Leonard III P. | Technical Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about MadCap Flare?** Its friendly environment where technical writers are able to accommodate chunks of workload and organize them in a way that it doesn't hurt the eyes make madcap an awesome tool. **What do you dislike about MadCap Flare?** The only thing that bothers me are the errors during the publishing phase. **What problems is MadCap Flare solving and how is that benefiting you?** Their supports are always on the go whenever we encounter such publishing error which saves us time. ### 34. Madcap Flare is my authoring tool of choice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about MadCap Flare?** I have used several tools. Flare offers the most comprehensive authoring model - right from authoring to publishing in various formats. You don't have to be a coder to use Flare, but if you want to get technical, there are many options to look under the hood for customization. **What do you dislike about MadCap Flare?** The cursor placement when using lists. And the GIT integration is still wonky. High time Madcap fixed this issue. **What problems is MadCap Flare solving and how is that benefiting you?** - responsive outputs - ability to add customization with scripts - ease of use - reasonably prices - the review option with external reviewers is convenient ### 35. Fantabulous repository providing hassle free UI experience **Rating:** 5.0/5.0 stars **Reviewed by:** Bhargavi K. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about MadCap Flare?** Navigating madcap central is very easy as it is accessible from the flare itself. Usage of external repository is completely avoided and the check in check out process is very simple. **What do you dislike about MadCap Flare?** We may not require to pull files everytime from Central. Appearance of the prompt to pull files everytime can be avoided as it creates confusion for the user sometimes. **What problems is MadCap Flare solving and how is that benefiting you?** Integration of central within flare is super because it avoids the usage of external third party repository. Also, it saves time for users as the sync process is easy to use. ### 36. Exciting, this software is really good! I use it almost every day. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about MadCap Flare?** The feature I like the most is the possibility to create web pages without thinking about HTML. It is very simple to create dynamic pages with javascript event support. **What do you dislike about MadCap Flare?** The feature I dislike is the start-up time, it took like a minute to load up all the libraries. Also, another thing I dislike is the way to import images, it tooks time. **What problems is MadCap Flare solving and how is that benefiting you?** I think Flare is easy to use, it helps a lot in creating fast online helps, the integration with git, importing pdf, excel, word files and converting them into html table or text. ### 37. MadCap Flare innovates to meet evolving needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about MadCap Flare?** One of my favorite aspects of Flare is the ability to rename objects and have Flare update all references to the object throughout the project. And since I do my authoring in XML rather than through WYSIWYG, the ability to search the source code is indispensable. **What do you dislike about MadCap Flare?** While I do author in XML, I do occasionally like to consult the WYSIWYG, and it can be very distorted and unhelpful. Some actions are only available in WYSIWYG (like directly inserting hyperlinks and accessing the Image Properties dialog). I wish these could be picked up in the XML editor. **What problems is MadCap Flare solving and how is that benefiting you?** For a long time I was the sole writer at my company. We've recently added a second writer and the source control feature is very helpful in keeping us from stepping on each other's work. ### 38. Good reasons why every business (big or small) should use Flare for documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2022 **What do you like best about MadCap Flare?** Single sourcing capability. How it cleverly handles graphic edits to update topics automatically. How easy it is to simply copy paste Targets TOCs and Topics and then make changes to the copied elements **What do you dislike about MadCap Flare?** Not having the paintbrush facility to copy formatting like in Word. 2. Having to open the side panels manually to view the topics. 3. Lack of scientific editing tools. Not having an an automatic save . **What problems is MadCap Flare solving and how is that benefiting you?** Being able to provide my readers with online help and PDF documentation covering the same topic by simply selecting to build different targets ### 39. Best CMS for Customization and Single-Sourcing; Steep Learning Curve **Rating:** 5.0/5.0 stars **Reviewed by:** Jaynee J. | Senior Technical Writer, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2022 **What do you like best about MadCap Flare?** Single-sourcing. Snippets, conditions, and variables are absolute game-changers. **What do you dislike about MadCap Flare?** New releases focus on new features to appeal to new audiences instead of improving features that were half-baked on implementation. **What problems is MadCap Flare solving and how is that benefiting you?** Without Flare, we'd have to maintain multiple sets of very similar documentation. Flare lets us maintain it all in one large project with separate outputs. ### 40. Innovative, Versatile tool to show case info about our product. **Rating:** 5.0/5.0 stars **Reviewed by:** Suma B. | Technical Writer, Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about MadCap Flare?** Documents published in MAdcap can be searched on google, this is the feature I like the most **What do you dislike about MadCap Flare?** Nothing really, most of the features on Madcap are well thought off **What problems is MadCap Flare solving and how is that benefiting you?** Publishing the documents is easier and our clients can easily access the information. Benefit we are getting is in the form of happy and informed customers ### 41. Powerful software with a few bugs **Rating:** 5.0/5.0 stars **Reviewed by:** Scott M. | Technical Writer, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2022 **What do you like best about MadCap Flare?** I like the file manager in MadCap flare and the visual editor. **What do you dislike about MadCap Flare?** Some small things. We upload to amazon AWS, and file extensions on windows (.PNG) are changed to ".png" sometimes for images. The result is that when we upload things to the web, there are display errors. The browser can't find file.png when the link is referring to file.png. **What problems is MadCap Flare solving and how is that benefiting you?** Complex projects can be handled elegantly in MadCap Flare. We have over 300 documents and thousands of pages. The conversion process from Word to HTML was also pretty manageable. ### 42. MadCap Flare Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about MadCap Flare?** Single-sourcing, including variables, snippets, multiple outputs, etc. It's streamlined our workflow and made styling very consistent across all of our products. **What do you dislike about MadCap Flare?** The interface looks older, and I couldn't get Flare working with source control. Flare's incompatibility with source control has caused several bugs, like the inability to delete files in the product. **What problems is MadCap Flare solving and how is that benefiting you?** Single-sourcing overall simplifies my workflow and creates a lot less work for me. It's easier to find all the content that relates to a certain update. It's easy for me to manage names of products, companies etc. with variables. ### 43. Rookie Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about MadCap Flare?** I like the ease of keeping everything in one place. It is also helpful for me in my role to use the conditions to push content to different sites. **What do you dislike about MadCap Flare?** The learning curve - it took me a lot longer than I wanted to feel comfortable using Flare. Fortunately I didn't have to learn the design aspect as my company did that for me with a global project. **What problems is MadCap Flare solving and how is that benefiting you?** I am glad they offer lots of live training as well as an asynchronous course so that I could learn material on my own. ### 44. Easy to use, intuitive product for technical authoring **Rating:** 5.0/5.0 stars **Reviewed by:** Elaine H. | Senior Technical Writer, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2022 **What do you like best about MadCap Flare?** Snippets for content re-use. They are really easy to create and reuse. **What do you dislike about MadCap Flare?** The dialogue box to select images from the drop-down. Similarly for variables and snippets ... a small point, I know. **What problems is MadCap Flare solving and how is that benefiting you?** Large numbers of results shown when searching for relevant information - use of micro-content delivers small chunks of relevant information. ### 45. Brings it all together **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about MadCap Flare?** MadCap Flare allowed me to condense multiple projects into one. I can create HTML, PDF, and many other outputs from the same source. I don't know of another program that can do this! **What do you dislike about MadCap Flare?** Flare has a steep learning curve, you have to know how to learn. There are also some issues with information about older versions on the internet that add confusion when first learning. **What problems is MadCap Flare solving and how is that benefiting you?** Redesigning our training materials to be more accessible to over 3000 employees in 80-plus locations. MadCap Flare has decreased production time exponentially and improved Operability. ### 46. Extremely powerful software, not easy to tame but does the job. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2022 **What do you like best about MadCap Flare?** Madcap Flare is a single-source documentation software. You write only once and you can produce a lot of different outputs (PDF, online helps, websites, and do on). **What do you dislike about MadCap Flare?** The learning curve is a bit steep and there are still some bugs. The application crashes and closes slightly too often for a professional software but it recovers easily and typically you don't lose work when it happens. **What problems is MadCap Flare solving and how is that benefiting you?** Madcap Flare allows me to create documentation for our suite of industrial automation programs, with a consistent look and a predefined structure. ### 47. Useful for a full service documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about MadCap Flare?** The most useful thing about MadCap Flare is the ease of use of the tool for creating web pages full of features, the compatibility with external tools and the ease of creating tables. **What do you dislike about MadCap Flare?** The slowness of opening and internal build creates slowdowns in the development of the affected documentation, this is the worst feature of MadCap Flare that can create discomfort. **What problems is MadCap Flare solving and how is that benefiting you?** The convenience of integrating MadCap Flare with other tools such as GIT, the ease of importing excel, word and pdf files to create tables or text boxes simply. ### 48. I use Central to share my projects with the rest of my technical writing team. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about MadCap Flare?** It's easy to share, import and export projects. **What do you dislike about MadCap Flare?** It may be a Flare or Central issue, but pulling/pushing content is not consistent, meaning the content isn't always updated for all Flare users. **What problems is MadCap Flare solving and how is that benefiting you?** Central is allowing each of us to be a backup when necessary if content needs to be publicized that is usually under one writer's control. It lets me as the senior writer review others' work and just push the changes to their version of the project, rather than creating a standalone document with no auditability. ### 49. Powerful all-in-one documentation solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about MadCap Flare?** I love how MadCap Flare takes the negative aspects of other word processors and turns them into positives. Formatting text in MadCap Flare is a breeze, while it can be tricky in standard word processors. **What do you dislike about MadCap Flare?** There are LOTS of features and several different ways to complete actions. All of this can be a bit overwhelming for a first-time user. Highly recommend taking MadCap's intro course. **What problems is MadCap Flare solving and how is that benefiting you?** Haven't started implementing MadCap Flare in our documentation process just yet, but we expect it to revolutionize how we handle documentation ### 50. Great tool for enterprises **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about MadCap Flare?** I enjoy snippets and variables the most, they help me create multiple outputs within minutes and make writing really efficient. With Flare, you don't need a developer to set up documentation, no coding needed. **What do you dislike about MadCap Flare?** MadCap Flare doesn't run on Mac that is huge issue for me. I managed to set it up on M1 Mac with Parallels Desktop but it has been tricky and required an additinal license to Parallels. Sometimes I feel like the building time and startup time are way longer than for static site generators. **What problems is MadCap Flare solving and how is that benefiting you?** I typically leverage Flare for bigger projects that have multiple deliverables (pdf and web; install, user and other guides). It enables me to reuse content and re-arrange existing topics into new guides or table of contents. ## MadCap Flare Discussions - [How to enable/ perform case-sensitive search in Flare?](https://www.g2.com/discussions/how-to-enable-perform-case-sensitive-search-in-flare) - 1 comment, 1 upvote - [Can I try it out in my environment?](https://www.g2.com/discussions/can-i-try-it-out-in-my-environment) - 1 comment, 1 upvote - [What training resources are available?](https://www.g2.com/discussions/what-training-resources-are-available) - 1 comment, 1 upvote - [What licensing options are available?](https://www.g2.com/discussions/what-licensing-options-are-available) - 1 comment, 1 upvote - [If our team uses Flare, what can we expect in terms of the return on investment?](https://www.g2.com/discussions/if-our-team-uses-flare-what-can-we-expect-in-terms-of-the-return-on-investment) - 1 comment, 1 upvote - [View MadCap Flare pricing details and edition comparison](https://www.g2.com/products/madcap-flare/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+13%3A18%3A09+-0500&secure%5Bsession_id%5D=f0f086e4-a059-49b8-a4e2-c81a35a35e06&secure%5Btoken%5D=1366c7cc5c903324f03677fa5e57c890ee7cf285bc6e4696ef2e90620d602644&format=llm_user) ## MadCap Flare Integrations - [GitHub](https://www.g2.com/products/github/reviews) - [MadCap Flare Online](https://www.g2.com/products/madcap-flare-online/reviews) ## MadCap Flare Features **Content** - Content Authoring - Rich Text Editor - Versioning - Plug-ins/Widgets/Apps - Approval Process - Content Scheduling - Asset Management - Internal Search - Content Repository **Design** - Graphics - Templates - Themes **Design** - Breadth of Pre-Built Templates - Mobile - Branding/Themes - Customization **Collaboration** - Multi-User Collaboration - Real-Time Communication **Platform** - User Community - SEO - Flexible Navigation Structures - User, Role, and Access Management - Enterprise Scalability - Internationalization - Dashboards and Reports - API / Integrations **File Types** - Export - Import - Web Publishing **Edit & Revise** - Revision History - Suggestion Mode - Document Editor **Agentic AI - Web Content Management** - Cross-system Integration - Natural Language Interaction **Integrate & Embed** - Calendar - Website - Applications **Operating System** - PC Operating System - Mac Operating System - Linux Operating System **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image - AI Text-to-Speech - AI Image-to-Text **Agentic AI - Document Creation** - Proactive Assistance ## Top MadCap Flare Alternatives - [ClickHelp](https://www.g2.com/products/clickhelp/reviews) - 4.7/5.0 (65 reviews) - [Document360](https://www.g2.com/products/document360/reviews) - 4.7/5.0 (528 reviews) - [Microsoft Word](https://www.g2.com/products/microsoft-word/reviews) - 4.7/5.0 (2,012 reviews)