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Loop Returns Reviews & Product Details

Loop is the leading post-purchase platform optimizing returns, exchanges, and reverse logistics at scale for more than 5,000 of the world’s most-loved Shopify brands. Through innovative solutions like Workflows, Instant Exchanges, Shop Now, Bonus Credit, and Offset, Loop helps global brands unlock cost savings, increase customer lifetime value, and retain more revenue. Its enterprise-level service delivery and breadth of integration partners make Loop the most agile and resilient returns solution for any retail brand. Loop has processed over 70.5 million returns and counting and has helped merchants retain more than $2 billion in revenue over the past five years. The company was conceived in Columbus, Ohio, and employs more than 200 people across North America. Learn more at www.loopreturns.com.

Seller

Loop Returns

Discussions

Loop Returns Community

Languages Supported

English

Product Description

With Loop, you can encourage customers to exchange for any item in your catalog with an experience that feels like shopping. So you’re able to retain revenue, delight customers, and keep them coming back.

Overview by

Brett Fox

Pricing

Pricing provided by Loop Returns.

OFFSET

Free

ESSENTIAL

Starting at $155.00

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Loop Returns Media

Loop Returns Demo - Returns, Tracking, Integrations, Fraud, Reverse Logistics

Loop is your all in one revenue recovery engine

Loop Returns Demo - Don't just save money on returns, make it rain

Build custom return policies that optimize your retention and delight your customers.

Loop Returns Demo - Offset returns software and shipping costs

Eliminate return software and shipping costs, including Return Bar® drop-offs

Loop Returns Demo - Integrate with your favorite Shopify apps

Loop integrates with 120+ of your favorite Shopify apps. After all, you can only be MVP if you’re part of a team.

Loop Returns Demo - Transform customer touchpoints into delight

From order tracking to workflows, Loop uplevels key parts of your customer journey

Loop Returns Demo - Enterprise security, expert support, guaranteed stability

We back your business growth, regardless of the size of the challenges ahead. Our top-tier security and compliance standards got you covered, so you can focus on your business.

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Karl W.

Co-Founder

Small-Business (50 or fewer emp.)

4/26/2022

"Loop changed the game for our company"

5/5

What do you like best about Loop Returns?

Loop has simplified the return process for our company. It has made returns, exchanges, and even up-sell a breeze that we don't have to worry about or manage. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

There is nothing we dislike currently about Loop. Review collected by and hosted on G2.com.

jillian B.

director of operations and customer experience

Small-Business (50 or fewer emp.)

4/26/2022

"Great return system"

5/5

What do you like best about Loop Returns?

loop stores all of the information you need to process returns and makes a seamless process for customers whether they are returning or exchanging. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

I wish there were more options on the backend, editing a return/exchange. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

4/28/2022

"Ecom operations and analyst (Online clothing store)"

3.5/5

What do you like best about Loop Returns?

It is easy to navigate, reports are easy to use. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

The new way an item is showned if it is an exchange. The old way shows a tag <EXCHANGE> next to the item, but the new way is hard to figure out so I have to go back to Shopify to look for a 100% acurate answer. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

8/18/2022

"Good but could be improved"

4/5

What do you like best about Loop Returns?

How seamless it is for the customer experiences. It's much easier than our last system. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

How the notes at the bottom of the return page aren't very detailed. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

11/1/2022

"Loop Review"

5/5

What do you like best about Loop Returns?

Easy return for customers builds trust and keeps them coming back. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Everything from loop works great so far. Review collected by and hosted on G2.com.

Lior O.

Co-Founder

Small-Business (50 or fewer emp.)

5/4/2022

"Great app - most robust by far"

4.5/5

What do you like best about Loop Returns?

I've checked out quite a few apps before signing with loop. I love their exchange features, allowing people to get extra credit and all the rules they have. Many competitors do not have proper exchange features. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

It does get a bit complex with how many features they have that accomplish the same thing- rules, blocklists, and flows can all stop products from being returned. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

4/26/2022

"User friendly. A definite recommendation"

5/5

What do you like best about Loop Returns?

I love that Luke is very user-friendly. It did Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

I love that loop is very user-friendly. It did not take very long for our team to get on boarded and implement it in our systems.

I Love the note feature in customers orders. It's been perfect for communicating across all teams

It's been a game changer for our team and our customers. Definitely recommend using loop for your return needs Review collected by and hosted on G2.com.

Julio H.

Customer Service Specialist

Mid-Market (51-1000 emp.)

4/26/2022

"Great!"

5/5

What do you like best about Loop Returns?

The automatic processes that lets you do other important tasks. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

I like everything, specially the new features. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

8/4/2022

"LOVING LOOP"

4.5/5

What do you like best about Loop Returns?

WORKFLOWS, CUSTOMIZABLE RETURNS REASONS. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

SEARCH COULD USE IMPROVEMENTS . Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

4/27/2022

"Solid experience"

4/5

What do you like best about Loop Returns?

Everything is pretty seamless and great to use once set up. Very smooth experience for the customer. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Setup could be easier with more support with live walkthroughs. I'd also like to see exchanges across variants and the ability to call back a refund/exchange that were incorrectly returned. Review collected by and hosted on G2.com.