Loop Returns Reviews & Product Details

Loop is the leading post-purchase platform optimizing returns, exchanges, and reverse logistics at scale for more than 5,000 of the world’s most-loved Shopify brands. Through innovative solutions like Workflows, Instant Exchanges, Shop Now, Bonus Credit, and Offset, Loop helps global brands unlock cost savings, increase customer lifetime value, and retain more revenue. Its enterprise-level service delivery and breadth of integration partners make Loop the most agile and resilient returns solution for any retail brand. Loop has processed over 70.5 million returns and counting and has helped merchants retain more than $2 billion in revenue over the past five years. The company was conceived in Columbus, Ohio, and employs more than 200 people across North America. Learn more at www.loopreturns.com.

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Loop Returns

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Loop Returns Community

Languages Supported

English

Overview by

Brett Fox

Pricing

Pricing provided by Loop Returns.

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Free

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Starting at $155.00

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Loop Returns Integrations

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Integration information sourced from real user reviews.

Loop Returns Media

Loop Returns Demo - Returns, Tracking, Editing, Fraud, Integrations

Loop is the operations platform built for retention

Loop Returns Demo - Loop exists to give your customers confidence

Grow revenue, protect your margins, and build a brand customers love with this AI-powered platform

Loop Returns Demo - Take control of your operations experience

Returns, exchanges, order editing, EDDs, tracking, integrations, and more.

Loop Returns Demo - Scale faster with the power of Intelligence

Powered by robust data from shoppers, brands, and carriers, Loop’s network helps you ‌prevent fraud, uncover insights, and make smarter decisions automatically.‌‍‍‍

Loop Returns Demo - Optimize your team's impact with integrations

Connect Loop to your ecommerce, logistics, and support systems seamlessly, which eliminates manual workflows and keeps data synchronized across teams.‌‍‍‍‌‍‌‍‌‍‍‌‌‍‌‌‍‍‌‌‍‍‍‍‍‍‍‍‌‌‍‌‌‍‍‌‍‍‌‌‌‌‍‌‍‍‌‍‍‌‌‍‍‍‍‍‍‌‍‍‌‍‌‍‌‌‌‍‌‍‍‍‍‍‍‍‍‌‌‌‌‌‌‌‍‌‌‍‍...

Loop Returns Demo - Enterprise security, expert support, guaranteed stability

We back your business growth, regardless of the size of the challenges ahead. Our top-tier security and compliance standards got you covered, so you can focus on your business.

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Verified User in Consumer Goods

Mid-Market (51-1000 emp.)

11/1/2022

"We love working with Loop!"

4.5/5

What do you like best about Loop Returns?

Loop is constantly releasing new features and improvements that allow us to expand and improve our post-purchase experience. We partnered with Loop when we were both small companies and have loved seeing Loop grow while we've grown as well. Their support team is always quick to respond, and we've loved the CSMs we've worked with! Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

My biggest gripe with Loop is that we're not able to play with the data as much as I'd like. The analytics tab is often painfully slow, and sometimes the standard reports within Analytics and the standard reports you can download don't always cover the data I want to look at. It would be super helpful to be able to select the columns I'd like to export or have the option to create custom widgets within analytics.

We are also under pretty intense pressure from our executive team to deliver an in-store return system, so we don't have to do so manually. Although things through Loop are great for the eComm side of things, we'd also love to provide that same experience through retail. Review collected by and hosted on G2.com.

What problems is Loop Returns solving and how is that benefiting you?

Loop allows us to provide a high-level returns experience customized to what works best for our business. With a company still in the earlier stages of growth, there's constant change and improvement and Loop has allowed us to have the power to make changes when we need to while receiving excellent support from our CSMs. Review collected by and hosted on G2.com.

Paige S.

Head of Product

Small-Business (50 or fewer emp.)

11/1/2022

"I love Loop!"

5/5

What do you like best about Loop Returns?

I like the amount of information they give a customer for us to be able to help them out and give them exactly what they need if that is a return, exchange, or something else! Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Not much to dislike, but in the beginning there was a lot to set up with Loop. However once everything was set up, you are good to go for the rest of your companies existence! Review collected by and hosted on G2.com.

Sarah M.

Small-Business (50 or fewer emp.)

5/3/2023

"Love this loop"

5/5

What do you like best about Loop Returns?

Loop has a very user friendly platform. They have more option for advanced exchanges and their platform is better for upsell and sales. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

I wish there were more workflows for complex sales for multiple SKUS Review collected by and hosted on G2.com.

Response from Marisa Dell'Anno of Loop Returns

edit

Hi Sarah! Thanks for leaving us a great review! We'll be continuing to enhance our workflow feature over time, expanding the available set of conditions and outcomes. We love to hear about what additional use cases our merchants are interested in when it comes to workflows!

See how Loop Returns improved

Madison S.

Customer service representative

Mid-Market (51-1000 emp.)

11/1/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"So easy to use!"

5/5

What do you like best about Loop Returns?

Loop is constantly updating and working on their platform. It's so easy to allowlist returns or reopen an expired return. I enjoy using loop and am so glad we use their product! Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

The new update for issuing a refund or store credit. You have to click 'remove' first then you can click refund or store credit. Review collected by and hosted on G2.com.

Angie S.

Customer Experience Manager

Small-Business (50 or fewer emp.)

8/5/2022

"Loop Returns has been an essential tool for our business."

5/5

What do you like best about Loop Returns?

Loop Returns improved our customers' experience with our returns process. In addition, Loop Plus has allowed our customers to exchange for a different item and to upsell on their exchange order. This option has increased our returns revenue. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Returns workflow options are currently too simplistic. However, Loop support is always responsive to feature requests and they are always improving their offerings. Review collected by and hosted on G2.com.

What problems is Loop Returns solving and how is that benefiting you?

Loop Returns recently added options to edit returns which has reduced the time our team spends in assisting customers with changing their returns or with removing return fees. Loop Returns has also added an option for QR codes with USPS which has helped our customers greatly because the majority don't have a printer with which to print their return label. Review collected by and hosted on G2.com.

sidney g.

Small-Business (50 or fewer emp.)

11/1/2022

"A positive experience for management and customers!"

5/5

What do you like best about Loop Returns?

Loop makes it simple and easy for customer to get the items they need as quickly and efficiently as possible. This makes it easy for management and customer to have a smooth experience without worry! Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

I have noticed a few inventory errors within Shopify coming from exchanges, but have not pinpointed the issue. I realize this could be an internal issue with Shopify or warehouse management as well. On the cutsomer side, Loop has been seamless! Review collected by and hosted on G2.com.

Kimbre A.

Inventory Analyst

Small-Business (50 or fewer emp.)

11/1/2022

"Very Easy to use"

5/5

What do you like best about Loop Returns?

The ease of seeing returns. love the new addition of searching by customer. they are very responsive and have improve greatly. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Our orders are shipped from 2 different locations but only returned to one. Loop return inventory to where it was shipped out so we have to manually manage inventory Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

4/26/2022

"Profit Centre!"

5/5

What do you like best about Loop Returns?

The upsell and shop now option is a game changer for us! Its allowed us to give control back to our customers and contribute hugely to building our customer purchase confidence.

The team at Loop are also very receptive to feedback and action feedback! Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

A few features are designed to help merchants put some costs back onto their customers- which is great if thats your goal - its just not ours.

We approach returns a little differently and prefer to absorb costs and also give extra for exchanges so some features dont benefit us. Review collected by and hosted on G2.com.

Recommendations to others considering Loop Returns:

Take a risk and use the features available to you! Absorb some return costs traditionally paid by a customer when returning and you will make returns a profit centre! Review collected by and hosted on G2.com.

What problems is Loop Returns solving and how is that benefiting you?

Ease of returns , allowed us to build an exceptionally simple returns policy with big outcomes.

This also cut a huge workload for our customer support team likely equivalent to 1 FTE Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

11/8/2022

"Loop Review"

5/5

What do you like best about Loop Returns?

What I like best is it's easy to use and user-friendly. Even if you're not tech-savvy you won't have a hard time using it, unlike other applications the interface is great. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

What I dislike now is the log-in page, even if the email address is auto-populated it's still requiring the password even when you have saved it before. It's just a hassle to keep on typing it every time. Review collected by and hosted on G2.com.

Christine Joy W.

customer service representative

Small-Business (50 or fewer emp.)

11/8/2022

"Awesome"

5/5

What do you like best about Loop Returns?

Processing label and returns request. Able to check status of customers' return and resend return label for customers' convenience. Able to cancel their return request. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Limited options when it comes to return, unable to view their return request at times due to bug. Has limited view on their payment options. Can't modify return process. Review collected by and hosted on G2.com.