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Loop Returns Reviews & Product Details

Loop is the leading post-purchase platform optimizing returns, exchanges, and reverse logistics at scale for more than 5,000 of the world’s most-loved Shopify brands. Through innovative solutions like Workflows, Instant Exchanges, Shop Now, Bonus Credit, and Offset, Loop helps global brands unlock cost savings, increase customer lifetime value, and retain more revenue. Its enterprise-level service delivery and breadth of integration partners make Loop the most agile and resilient returns solution for any retail brand. Loop has processed over 70.5 million returns and counting and has helped merchants retain more than $2 billion in revenue over the past five years. The company was conceived in Columbus, Ohio, and employs more than 200 people across North America. Learn more at www.loopreturns.com.

Seller

Loop Returns

Languages Supported

English

Product Description

With Loop, you can encourage customers to exchange for any item in your catalog with an experience that feels like shopping. So you’re able to retain revenue, delight customers, and keep them coming back.

Overview by

Brett Fox

Pricing

Pricing provided by Loop Returns.

OFFSET

Free

ESSENTIAL

Starting at $155.00

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Loop Returns Media

Loop Returns Demo - Returns, Tracking, Integrations, Fraud, Reverse Logistics

Loop is your all in one revenue recovery engine

Loop Returns Demo - Don't just save money on returns, make it rain

Build custom return policies that optimize your retention and delight your customers.

Loop Returns Demo - Offset returns software and shipping costs

Eliminate return software and shipping costs, including Return Bar® drop-offs

Loop Returns Demo - Integrate with your favorite Shopify apps

Loop integrates with 120+ of your favorite Shopify apps. After all, you can only be MVP if you’re part of a team.

Loop Returns Demo - Transform customer touchpoints into delight

From order tracking to workflows, Loop uplevels key parts of your customer journey

Loop Returns Demo - Enterprise security, expert support, guaranteed stability

We back your business growth, regardless of the size of the challenges ahead. Our top-tier security and compliance standards got you covered, so you can focus on your business.

Loop Returns Reviews (62)

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Paige S.

Head of Product

Small-Business (50 or fewer emp.)

11/1/2022

"I love Loop!"

5/5

What do you like best about Loop Returns?

I like the amount of information they give a customer for us to be able to help them out and give them exactly what they need if that is a return, exchange, or something else! Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Not much to dislike, but in the beginning there was a lot to set up with Loop. However once everything was set up, you are good to go for the rest of your companies existence! Review collected by and hosted on G2.com.

Sarah M.

Small-Business (50 or fewer emp.)

5/3/2023

"Love this loop"

5/5

What do you like best about Loop Returns?

Loop has a very user friendly platform. They have more option for advanced exchanges and their platform is better for upsell and sales. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

I wish there were more workflows for complex sales for multiple SKUS Review collected by and hosted on G2.com.

Response from Marisa Dell'Anno of Loop Returns

edit

Hi Sarah! Thanks for leaving us a great review! We'll be continuing to enhance our workflow feature over time, expanding the available set of conditions and outcomes. We love to hear about what additional use cases our merchants are interested in when it comes to workflows!

See how Loop Returns improved

Madison S.

Customer service representative

Mid-Market (51-1000 emp.)

11/1/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"So easy to use!"

5/5

What do you like best about Loop Returns?

Loop is constantly updating and working on their platform. It's so easy to allowlist returns or reopen an expired return. I enjoy using loop and am so glad we use their product! Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

The new update for issuing a refund or store credit. You have to click 'remove' first then you can click refund or store credit. Review collected by and hosted on G2.com.

Angie S.

Customer Experience Manager

Small-Business (50 or fewer emp.)

8/5/2022

"Loop Returns has been an essential tool for our business."

5/5

What do you like best about Loop Returns?

Loop Returns improved our customers' experience with our returns process. In addition, Loop Plus has allowed our customers to exchange for a different item and to upsell on their exchange order. This option has increased our returns revenue. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Returns workflow options are currently too simplistic. However, Loop support is always responsive to feature requests and they are always improving their offerings. Review collected by and hosted on G2.com.

What problems is Loop Returns solving and how is that benefiting you?

Loop Returns recently added options to edit returns which has reduced the time our team spends in assisting customers with changing their returns or with removing return fees. Loop Returns has also added an option for QR codes with USPS which has helped our customers greatly because the majority don't have a printer with which to print their return label. Review collected by and hosted on G2.com.

sidney g.

Small-Business (50 or fewer emp.)

11/1/2022

"A positive experience for management and customers!"

5/5

What do you like best about Loop Returns?

Loop makes it simple and easy for customer to get the items they need as quickly and efficiently as possible. This makes it easy for management and customer to have a smooth experience without worry! Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

I have noticed a few inventory errors within Shopify coming from exchanges, but have not pinpointed the issue. I realize this could be an internal issue with Shopify or warehouse management as well. On the cutsomer side, Loop has been seamless! Review collected by and hosted on G2.com.

Kimbre A.

Inventory Analyst

Small-Business (50 or fewer emp.)

11/1/2022

"Very Easy to use"

5/5

What do you like best about Loop Returns?

The ease of seeing returns. love the new addition of searching by customer. they are very responsive and have improve greatly. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Our orders are shipped from 2 different locations but only returned to one. Loop return inventory to where it was shipped out so we have to manually manage inventory Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

4/26/2022

"Profit Centre!"

5/5

What do you like best about Loop Returns?

The upsell and shop now option is a game changer for us! Its allowed us to give control back to our customers and contribute hugely to building our customer purchase confidence.

The team at Loop are also very receptive to feedback and action feedback! Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

A few features are designed to help merchants put some costs back onto their customers- which is great if thats your goal - its just not ours.

We approach returns a little differently and prefer to absorb costs and also give extra for exchanges so some features dont benefit us. Review collected by and hosted on G2.com.

Recommendations to others considering Loop Returns:

Take a risk and use the features available to you! Absorb some return costs traditionally paid by a customer when returning and you will make returns a profit centre! Review collected by and hosted on G2.com.

What problems is Loop Returns solving and how is that benefiting you?

Ease of returns , allowed us to build an exceptionally simple returns policy with big outcomes.

This also cut a huge workload for our customer support team likely equivalent to 1 FTE Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

11/8/2022

"Loop Review"

5/5

What do you like best about Loop Returns?

What I like best is it's easy to use and user-friendly. Even if you're not tech-savvy you won't have a hard time using it, unlike other applications the interface is great. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

What I dislike now is the log-in page, even if the email address is auto-populated it's still requiring the password even when you have saved it before. It's just a hassle to keep on typing it every time. Review collected by and hosted on G2.com.

Christine Joy W.

customer service representative

Small-Business (50 or fewer emp.)

11/8/2022

"Awesome"

5/5

What do you like best about Loop Returns?

Processing label and returns request. Able to check status of customers' return and resend return label for customers' convenience. Able to cancel their return request. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Limited options when it comes to return, unable to view their return request at times due to bug. Has limited view on their payment options. Can't modify return process. Review collected by and hosted on G2.com.