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Loop Returns Reviews & Product Details

Loop is the leading post-purchase platform optimizing returns, exchanges, and reverse logistics at scale for more than 5,000 of the world’s most-loved Shopify brands. Through innovative solutions like Workflows, Instant Exchanges, Shop Now, Bonus Credit, and Offset, Loop helps global brands unlock cost savings, increase customer lifetime value, and retain more revenue. Its enterprise-level service delivery and breadth of integration partners make Loop the most agile and resilient returns solution for any retail brand. Loop has processed over 70.5 million returns and counting and has helped merchants retain more than $2 billion in revenue over the past five years. The company was conceived in Columbus, Ohio, and employs more than 200 people across North America. Learn more at www.loopreturns.com.

Seller

Loop Returns

Languages Supported

English

Product Description

With Loop, you can encourage customers to exchange for any item in your catalog with an experience that feels like shopping. So you’re able to retain revenue, delight customers, and keep them coming back.

Overview by

Brett Fox

Pricing

Pricing provided by Loop Returns.

OFFSET

Free

ESSENTIAL

Starting at $155.00

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Loop Returns Media

Loop Returns Demo - Returns, Tracking, Integrations, Fraud, Reverse Logistics

Loop is your all in one revenue recovery engine

Loop Returns Demo - Don't just save money on returns, make it rain

Build custom return policies that optimize your retention and delight your customers.

Loop Returns Demo - Offset returns software and shipping costs

Eliminate return software and shipping costs, including Return Bar® drop-offs

Loop Returns Demo - Integrate with your favorite Shopify apps

Loop integrates with 120+ of your favorite Shopify apps. After all, you can only be MVP if you’re part of a team.

Loop Returns Demo - Transform customer touchpoints into delight

From order tracking to workflows, Loop uplevels key parts of your customer journey

Loop Returns Demo - Enterprise security, expert support, guaranteed stability

We back your business growth, regardless of the size of the challenges ahead. Our top-tier security and compliance standards got you covered, so you can focus on your business.

Loop Returns Reviews (62)

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Mike C.

President

Small-Business (50 or fewer emp.)

11/1/2022

"Definitely makes things easier"

3.5/5

What do you like best about Loop Returns?

I like how simple the process is for the customer service team and the consumer Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

I don't like how you have to pay monthly. Would MUCH prefer to just pay for loop returns annually and save fees. Review collected by and hosted on G2.com.

Lyndee S.

Social Media Moderator

Mid-Market (51-1000 emp.)

11/3/2022

"Easy and hassle-free"

5/5

What do you like best about Loop Returns?

Easy to use and user-friendly. It helps me work efficiently and provide resolution to customer's concerns. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

None so far since everything is working really well. Review collected by and hosted on G2.com.

Masha T.

CEO

Small-Business (50 or fewer emp.)

11/8/2022

"The service is good, considering still if it’s worth the price"

3/5

What do you like best about Loop Returns?

The limited effort on my part to. Automation is great Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Difficult to pause the service if needed Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

11/3/2022

"Loop Returns Make Life Easy"

5/5

What do you like best about Loop Returns?

Loop Returns allow me to check on the item's availability quicker than checking our inventory checker manually. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Sometimes, it gets slow so I need to reload the page and do it all over again. Review collected by and hosted on G2.com.

Jennifer R.

Ecommerce Operations Manager

Small-Business (50 or fewer emp.)

4/26/2022

"Making returns easy!"

5/5

What do you like best about Loop Returns?

Loop provides a platform that makes it so easy for customers to process an exchange or a return. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

We haven't found anything we dislike about the product. Anything we inquire about that would be beneficial has been on their product roadmap. Review collected by and hosted on G2.com.

Dan B.

Customer Success Manager

Small-Business (50 or fewer emp.)

8/3/2022

"Best Return Software"

5/5

What do you like best about Loop Returns?

Loop is so easy to use for both customers and our CS team members. We never have any issues and the analytics page is very useful to monitor exchange/return rates, revenue, etc. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Not necessarily a 'disklike' but Loop does not offer in-store returns or exchanges like some other return solutions do. However, for our business, that is not a problem. Review collected by and hosted on G2.com.

Elliott W.

Customer Service Lead

Small-Business (50 or fewer emp.)

8/4/2022

"Always happy with Loop!"

5/5

What do you like best about Loop Returns?

Simplicity and easy user experience! Great customer support. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

There's really no issues that we have at all! Review collected by and hosted on G2.com.

Verified User in Retail

Mid-Market (51-1000 emp.)

8/4/2022

"Good product - pricey"

4/5

What do you like best about Loop Returns?

Seamless integration to the customer. The platform is easy to use and update as we learn more about returns and the reason for returning. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

We have the product linked to our ERP which caused some hurdles during the on boarding. With our business in the special occasion space, we have a high return rate. While this is great for the tool, it's a bit pricey. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

4/28/2022

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy experience for customer, but many difficult steps for implementation for company"

3/5

What do you like best about Loop Returns?

I like that Loop returns creates an easy process for customers. It also allows the company to track why people are returning things. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

I dislike the account reps and team at loop who is unable to assist with issues and is very out of touch with our company account. Exporting and reading data from Loop regarding reason for customer returns are very cumbersome and not user-friendly. Review collected by and hosted on G2.com.

Recommendations to others considering Loop Returns:

If you want to integrate Loop with POS returns, this is NOT the software for you. Review collected by and hosted on G2.com.

What problems is Loop Returns solving and how is that benefiting you?

Making returns process easier for customer service, so the customer can create the return label themselves. Allows the customer to start their exchange on their own. Review collected by and hosted on G2.com.

Nichole R.

Sr Manager of CX and E-Comm

Small-Business (50 or fewer emp.)

8/4/2022

"Loop has been a gamechanger!"

5/5

What do you like best about Loop Returns?

I love the Shop Now feature and easy exchanges. Our retained revenue has more than doubled! Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

We have had some odd return issues with customers but they have been minimal outliers. Most everything has run perfectly smooth! Review collected by and hosted on G2.com.