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Loop Returns Reviews & Product Details

Loop is the leading post-purchase platform optimizing returns, exchanges, and reverse logistics at scale for more than 5,000 of the world’s most-loved Shopify brands. Through innovative solutions like Workflows, Instant Exchanges, Shop Now, Bonus Credit, and Offset, Loop helps global brands unlock cost savings, increase customer lifetime value, and retain more revenue. Its enterprise-level service delivery and breadth of integration partners make Loop the most agile and resilient returns solution for any retail brand. Loop has processed over 70.5 million returns and counting and has helped merchants retain more than $2 billion in revenue over the past five years. The company was conceived in Columbus, Ohio, and employs more than 200 people across North America. Learn more at www.loopreturns.com.

Seller

Loop Returns

Discussions

Loop Returns Community

Languages Supported

English

Product Description

With Loop, you can encourage customers to exchange for any item in your catalog with an experience that feels like shopping. So you’re able to retain revenue, delight customers, and keep them coming back.

Overview by

Brett Fox

Pricing

Pricing provided by Loop Returns.

OFFSET

Free

ESSENTIAL

Starting at $155.00

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Loop Returns Media

Loop Returns Demo - Returns, Tracking, Integrations, Fraud, Reverse Logistics

Loop is your all in one revenue recovery engine

Loop Returns Demo - Don't just save money on returns, make it rain

Build custom return policies that optimize your retention and delight your customers.

Loop Returns Demo - Offset returns software and shipping costs

Eliminate return software and shipping costs, including Return Bar® drop-offs

Loop Returns Demo - Integrate with your favorite Shopify apps

Loop integrates with 120+ of your favorite Shopify apps. After all, you can only be MVP if you’re part of a team.

Loop Returns Demo - Transform customer touchpoints into delight

From order tracking to workflows, Loop uplevels key parts of your customer journey

Loop Returns Demo - Enterprise security, expert support, guaranteed stability

We back your business growth, regardless of the size of the challenges ahead. Our top-tier security and compliance standards got you covered, so you can focus on your business.

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Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

8/3/2022

"Great experience!"

5/5

What do you like best about Loop Returns?

The best part of Loop for us is how customizable everything is as well as how many features and options are available. It allows us to fine-tune our returns to fit our company and our needs. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

We haven't had any downsides so far. Every roadblock we've run into, Loop support has helped us learn how to do what we want and so far there is nothing we dislike about the platform. We're very pleased with it! Review collected by and hosted on G2.com.

What problems is Loop Returns solving and how is that benefiting you?

Our previous platform was extremely limited which caused our support team to have to spend a lot of time manually taking care of customers which was inefficient and a waste of money. Loop allowed us a full range of options to tailor our business needs and create a platform for our customers that was not only easy, but it looked great and saved time. Review collected by and hosted on G2.com.

Michael H.

Co Founder

Small-Business (50 or fewer emp.)

4/27/2022

"Best Shopify Return App"

5/5

What do you like best about Loop Returns?

The customizable and easy-to-use platform has made returns very easy for our team. We get through returns in 1/3 the time and our customers are happier with the process. Giving store credit as an option for customers to use when doing an exchange has also increased AOV. The app pays for itself and makes our brand extra returns on top of that. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Because Loop improved so much of our prior experience with other Shopify return apps, finding something to dislike is hard. That said, the exchange process which takes customers to a version of your website and not the real thing is not the ideal UX. We improved that by upgrading to the on-site feature but it did require outside dev work for us to install as we wanted to make sure it was done right. Review collected by and hosted on G2.com.

Recommendations to others considering Loop Returns:

If you are on Shopify and trying to save time, this is a great option that your customers will love. Review collected by and hosted on G2.com.

What problems is Loop Returns solving and how is that benefiting you?

The UX of our previous app had too many steps. We wanted something that could automate the process and protect the brand's bottom line. With tags, features, international returns and on-site credit Loops does everything we need it to. Plus, the app is easy for our team to use so that saves me time in training. Review collected by and hosted on G2.com.

Scott C.

Customer Service Agent

Mid-Market (51-1000 emp.)

11/3/2022

"The best Self Help Tool ever!"

5/5

What do you like best about Loop Returns?

The fact that you can exchange and return items / orders by yourself with a user friendly UI. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Loop does not have the option to prevent return labels from being sent. Review collected by and hosted on G2.com.

Julia P.

User Experience Manager

Small-Business (50 or fewer emp.)

4/26/2022

"Returns made easy"

5/5

What do you like best about Loop Returns?

I really like the easy-to-use interface. We can see every past and current return/exchange right from the dashboard--we know which packages have been delivered and which packages to expect in the upcoming week. The returns portal has also drastically improved our customer experience. It is very intuitive and straightforward, and hardly anyone has to reach out to our customer service department regarding returns anymore. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Sometimes I get confused while viewing exchange orders with which product is being returned to us and which product the customer is exchanging FOR. My only suggestion would be to make exchanges look a bit more straightforward. Otherwise, my company has no complaints! Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

8/3/2022

"Administratively Friendly Platform"

4.5/5

What do you like best about Loop Returns?

Creates exchanges and integrates with Shopify directly. Easy for customers to use and creates a QR code so there is no need for customers to print return labels if they prefer not to. Refund process is automatic and integrates with Shopify orders. Return status page is nice for customers. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Difficult to follow which items were returned when looking at an order in Shopify. Have to go into the Loop platform to view this information because the Shopify order still shows all the items in the order and only shows a dollar amount refunded. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

11/1/2022

"Loop Review"

5/5

What do you like best about Loop Returns?

The set up was easy, the support was great, and it does everything we need (& want!). It was a significant update to our previous returns solution, and we couldn't be happier. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Sometimes the support team can be unhelpful /not answer questions but rather link out articles to read to find the answer on our own. However, we've always been able to get resolutions eventually. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

11/1/2022

"Great service, Would love more support"

4.5/5

What do you like best about Loop Returns?

I love how customizable the experience is for our customers! Really intuitive mostly while setting up while requiring basic support from Loop's end. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

I wish that the support provided from a CSM was a bit more substantial. Additionally, their data is a bit limited and certain features are surprisingly limited. (Think types of sales and stipulations you implement) Review collected by and hosted on G2.com.

Daniel J.

Social Media Senior Team Leader

Small-Business (50 or fewer emp.)

11/1/2022

"Loop Returns is so helpful both on the business and customers end"

5/5

What do you like best about Loop Returns?

Loop Returns feature to customize different offers. Such as offering store credit rather than a monetary refund. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Lack of customization in terms of how the return portal looks like. Review collected by and hosted on G2.com.

Tara M.

Director of Operations

Small-Business (50 or fewer emp.)

11/1/2022

"Highly recommend!"

5/5

What do you like best about Loop Returns?

Great customer service, relevant product updates, makes returns and exchanges extremely easy and customer-friendly Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

It's on the pricier side of apps - still worth it though Review collected by and hosted on G2.com.