What I like best is that its features are easy to use. And it is very helpful in tracking returned orders Review collected by and hosted on G2.com.
Everything has it's downside but for loop returns, I like everything Review collected by and hosted on G2.com.
The best part of Loop for us is how customizable everything is as well as how many features and options are available. It allows us to fine-tune our returns to fit our company and our needs. Review collected by and hosted on G2.com.
We haven't had any downsides so far. Every roadblock we've run into, Loop support has helped us learn how to do what we want and so far there is nothing we dislike about the platform. We're very pleased with it! Review collected by and hosted on G2.com.
The customizable and easy-to-use platform has made returns very easy for our team. We get through returns in 1/3 the time and our customers are happier with the process. Giving store credit as an option for customers to use when doing an exchange has also increased AOV. The app pays for itself and makes our brand extra returns on top of that. Review collected by and hosted on G2.com.
Because Loop improved so much of our prior experience with other Shopify return apps, finding something to dislike is hard. That said, the exchange process which takes customers to a version of your website and not the real thing is not the ideal UX. We improved that by upgrading to the on-site feature but it did require outside dev work for us to install as we wanted to make sure it was done right. Review collected by and hosted on G2.com.
The fact that you can exchange and return items / orders by yourself with a user friendly UI. Review collected by and hosted on G2.com.
Loop does not have the option to prevent return labels from being sent. Review collected by and hosted on G2.com.
I really like the easy-to-use interface. We can see every past and current return/exchange right from the dashboard--we know which packages have been delivered and which packages to expect in the upcoming week. The returns portal has also drastically improved our customer experience. It is very intuitive and straightforward, and hardly anyone has to reach out to our customer service department regarding returns anymore. Review collected by and hosted on G2.com.
Sometimes I get confused while viewing exchange orders with which product is being returned to us and which product the customer is exchanging FOR. My only suggestion would be to make exchanges look a bit more straightforward. Otherwise, my company has no complaints! Review collected by and hosted on G2.com.
Creates exchanges and integrates with Shopify directly. Easy for customers to use and creates a QR code so there is no need for customers to print return labels if they prefer not to. Refund process is automatic and integrates with Shopify orders. Return status page is nice for customers. Review collected by and hosted on G2.com.
Difficult to follow which items were returned when looking at an order in Shopify. Have to go into the Loop platform to view this information because the Shopify order still shows all the items in the order and only shows a dollar amount refunded. Review collected by and hosted on G2.com.
The set up was easy, the support was great, and it does everything we need (& want!). It was a significant update to our previous returns solution, and we couldn't be happier. Review collected by and hosted on G2.com.
Sometimes the support team can be unhelpful /not answer questions but rather link out articles to read to find the answer on our own. However, we've always been able to get resolutions eventually. Review collected by and hosted on G2.com.
I love how customizable the experience is for our customers! Really intuitive mostly while setting up while requiring basic support from Loop's end. Review collected by and hosted on G2.com.
I wish that the support provided from a CSM was a bit more substantial. Additionally, their data is a bit limited and certain features are surprisingly limited. (Think types of sales and stipulations you implement) Review collected by and hosted on G2.com.
Loop Returns feature to customize different offers. Such as offering store credit rather than a monetary refund. Review collected by and hosted on G2.com.
Lack of customization in terms of how the return portal looks like. Review collected by and hosted on G2.com.
Great customer service, relevant product updates, makes returns and exchanges extremely easy and customer-friendly Review collected by and hosted on G2.com.
It's on the pricier side of apps - still worth it though Review collected by and hosted on G2.com.
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Pricing provided by Loop Returns.
