--- title: Loop Returns Reviews meta_title: 'Loop Returns Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 63 reviews by the users' company size, role or industry to find out how Loop Returns works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 63 scale: '5' date_modified: '2026-08-07' parent_category: name: Supply Chain & Logistics url: https://www.g2.com/categories/supply-chain-logistics --- # Loop Returns Reviews **Vendor:** Loop Returns **Category:** [Returns Management Software](https://www.g2.com/categories/returns-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 63 ## About Loop Returns Loop is the leading post-purchase platform optimizing returns, exchanges, and reverse logistics at scale for more than 5,000 of the world’s most-loved Shopify brands. Through innovative solutions like Workflows, Instant Exchanges, Shop Now, Bonus Credit, and Offset, Loop helps global brands unlock cost savings, increase customer lifetime value, and retain more revenue. Its enterprise-level service delivery and breadth of integration partners make Loop the most agile and resilient returns solution for any retail brand. Loop has processed over 70.5 million returns and counting and has helped merchants retain more than $2 billion in revenue over the past five years. The company was conceived in Columbus, Ohio, and employs more than 200 people across North America. Learn more at www.loopreturns.com. ## Loop Returns Reviews ### 1. Good tool but needs refining **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 18, 2023 **What do you like best about Loop Returns?** I love the general functionality and ease of customization. Workflows are by far my favorite and I'm excited to see them further improve this function that allows you to get a bit more granular with products especially if you sell specialty items. **What do you dislike about Loop Returns?** I wish there was a more proactive approach to tackling issues or glitches and even more customization options. However, they do seem to be fielding feedback and working to add them. **What problems is Loop Returns solving and how is that benefiting you?** How to allow customers to easily return items and provide feedback on why they are returning them. This is key to helping us figure out how to better improve customer experience, Products and overall design. ### 2. Pretty Good Returns/Exchanges Solution But Still Some Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Justin H. | Director of Daily Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Loop Returns?** I love the automation of the software. Previously, everything we did was done manually, so to have it automated is a big help. **What do you dislike about Loop Returns?** I don't love some of the hiccups we've experienced over the two years we've used the product. We've had issues with exchange amounts because we offer products at sitewide discounts and promo-code options. Most recently, there was an issue where Loop was refunding more than what customers paid for products, it may have been solved, but we're not sure, and we don't know why that happened. Sometimes it's challenging to get ahold of our account manager or get problems solved. **What problems is Loop Returns solving and how is that benefiting you?** Loop saves us time and money with it's automated processes. ### 3. Liverpool Los Angeles **Rating:** 3.5/5.0 stars **Reviewed by:** Jordyn R. | Ecomm Customer Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Loop Returns?** I like the ease of the website. The site is very user-friendly. Also love that it is very easy to get in contact with someone for help, feel very supported working with Loop. **What do you dislike about Loop Returns?** I do not like that exchanges are not easily visible. They used to be labeled as exchanges on the order and now they are all labeled as returns and we have to figure out if it is an exchange or return. They should be labeled separately. **Recommendations to others considering Loop Returns:** It is a great platform to ease the process for returns and exchnages. **What problems is Loop Returns solving and how is that benefiting you?** The integration with Loop and Shopify makes it very easy to process returns/exchanges on both ends, internal and external. ### 4. Definitely makes things easier **Rating:** 3.5/5.0 stars **Reviewed by:** Mike C. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Loop Returns?** I like how simple the process is for the customer service team and the consumer **What do you dislike about Loop Returns?** I don't like how you have to pay monthly. Would MUCH prefer to just pay for loop returns annually and save fees. **What problems is Loop Returns solving and how is that benefiting you?** It helps speed up the process. ### 5. Good product - pricey **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Loop Returns?** Seamless integration to the customer. The platform is easy to use and update as we learn more about returns and the reason for returning. **What do you dislike about Loop Returns?** We have the product linked to our ERP which caused some hurdles during the on boarding. With our business in the special occasion space, we have a high return rate. While this is great for the tool, it's a bit pricey. **What problems is Loop Returns solving and how is that benefiting you?** With our business model, we see a high return rate. With Loop Returns we've given the customer a great, seamless, experience to submit and track her returned items. The exchange and shop now feature is great. ### 6. Ecom operations and analyst (Online clothing store) **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about Loop Returns?** It is easy to navigate, reports are easy to use. **What do you dislike about Loop Returns?** The new way an item is showned if it is an exchange. The old way shows a tag next to the item, but the new way is hard to figure out so I have to go back to Shopify to look for a 100% acurate answer. **Recommendations to others considering Loop Returns:** n/a **What problems is Loop Returns solving and how is that benefiting you?** i get my monthly report from Loop, and they provide me with a good view of what styles have been returned the most. Also I love reading our customer's comments. ### 7. Good but could be improved **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Loop Returns?** How seamless it is for the customer experiences. It's much easier than our last system. **What do you dislike about Loop Returns?** How the notes at the bottom of the return page aren't very detailed. **What problems is Loop Returns solving and how is that benefiting you?** Free exchanges for customers ### 8. Solid experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Loop Returns?** Everything is pretty seamless and great to use once set up. Very smooth experience for the customer. **What do you dislike about Loop Returns?** Setup could be easier with more support with live walkthroughs. I'd also like to see exchanges across variants and the ability to call back a refund/exchange that were incorrectly returned. **Recommendations to others considering Loop Returns:** N/A **What problems is Loop Returns solving and how is that benefiting you?** a lot of admin that comes with returns and exchanges. ## Loop Returns Discussions - [What is Loop Returns used for?](https://www.g2.com/discussions/what-is-loop-returns-used-for) - [View Loop Returns pricing details and edition comparison](https://www.g2.com/products/loop-returns/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+13%3A50%3A49+-0500&secure%5Bsession_id%5D=28783d8e-70af-40e6-b63b-1b280e0f31dc&secure%5Btoken%5D=fd7c4ab3881eae54f620c3349f04dbafa8f0f370e593fec677ac65813806c839&format=llm_user) ## Loop Returns Integrations - [Gorgias](https://www.g2.com/products/gorgias/reviews) - [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) ## Loop Returns Features **Integrations** - E-Commerce - WMS - Accounting Integration - OMS **Tracking** - Shipping - Inventory - Freight Shipping - Air Shipping - Ground Shipping **Transactions** - Exchange - Approvals - Refund - Credit **Additional Functionality** - Driver Management - AI Copilot - Reporting/Analytics - Resource Management - Quality Control - Warrant Tracking - Generative AI - Alerts/Notifications - Refund Management - Order Tracking - Vendor Management - Inventory Management - Traceability - Barcoding/RFID - Route Optimization - Self Service Portal - Customer Portal - Payment Processing - Shipping Management - Repair Management - API - Field Reporting - Label Printing - Supply Chain Management - Warehouse Management - Asset Tracking - Refund Opportunity Identification ## Top Loop Returns Alternatives - [AfterShip](https://www.g2.com/products/aftership/reviews) - 4.7/5.0 (309 reviews) - [Narvar](https://www.g2.com/products/narvar/reviews) - 4.3/5.0 (178 reviews) - [ReturnGO](https://www.g2.com/products/returngo/reviews) - 4.8/5.0 (92 reviews)