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Loop Returns

By Loop Returns

4.7 out of 5 stars

How would you rate your experience with Loop Returns?

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Loop Returns Reviews & Product Details

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Pricing

Pricing provided by Loop Returns.

OFFSET

Free

ESSENTIAL

Starting at $155.00

Loop Returns Media

Loop Returns Demo - Returns, Tracking, Integrations, Fraud, Reverse Logistics
Loop is your all in one revenue recovery engine
Loop Returns Demo - Don't just save money on returns, make it rain
Build custom return policies that optimize your retention and delight your customers.
Loop Returns Demo - Offset returns software and shipping costs
Eliminate return software and shipping costs, including Return Bar® drop-offs
Loop Returns Demo - Integrate with your favorite Shopify apps
Loop integrates with 120+ of your favorite Shopify apps. After all, you can only be MVP if you’re part of a team.
Loop Returns Demo - Transform customer touchpoints into delight
From order tracking to workflows, Loop uplevels key parts of your customer journey
Loop Returns Demo - Enterprise security, expert support, guaranteed stability
We back your business growth, regardless of the size of the challenges ahead. Our top-tier security and compliance standards got you covered, so you can focus on your business.
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Loop Returns Reviews (62)

Reviews

Loop Returns Reviews (62)

4.7
62 reviews

Pros & Cons

Generated from real user reviews
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Susan B.
SB
Customer and Operational Manager
Small-Business (50 or fewer emp.)
"Amazing visibility into the return process!"
What do you like best about Loop Returns?

Truly appreciate the high visibility of the entire return process and making refunds easy to complete.The ability to create spreadsheets with data is very beneficial. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Exchanges can be a but complex. Instant exchanges that are automatically refunded prevent the need for the cusotmer to return items and wish refunds were not completed until the package is in route even for OOS items. Review collected by and hosted on G2.com.

Joyce Ann C.
JC
Subject Matter Expert
Enterprise (> 1000 emp.)
"Ease of Use"
What do you like best about Loop Returns?

accessibility and navigation of the tool Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

None. It's straightforward to use and navigate Review collected by and hosted on G2.com.

Jerico P.
JP
Team lead
Mid-Market (51-1000 emp.)
"Loop Return is the best!"
What do you like best about Loop Returns?

The UI is really friendly and very straight to the point which makes it really easy to use. So definitely a 10/10 not only for me but for my whole team. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Nothing much. The Ui itself is really great which is perfect fit for a medium to large based companies. Review collected by and hosted on G2.com.

Roxan Silva L.
RL
Social Media Moderator
Consumer Services
Small-Business (50 or fewer emp.)
"Very helpful!"
What do you like best about Loop Returns?

Loops are easy to use, user friendly too Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

When it's having an error or system issue. Review collected by and hosted on G2.com.

SQ
ECOM Operations and Analyst
Mid-Market (51-1000 emp.)
"Love Loop"
What do you like best about Loop Returns?

The easiness in processing returns for our customers. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

I cannot think of anything at this moment. Review collected by and hosted on G2.com.

JG
Sr. CX Manager
Small-Business (50 or fewer emp.)
"Loop Experience"
What do you like best about Loop Returns?

Ease of use for our customers and our agents. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Sometimes the tech issues are bothersome. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
AA
Small-Business (50 or fewer emp.)
"Howler Brothers x Loop"
What do you like best about Loop Returns?

Loop has been very helpful in letting our CS agents focus on the more value driven conversations and letting loop act as a self service portal. Exchanges are super simple and adds a ton of value with shop now. Instant exchange is a great way to get the customer the new without any risk.The analytics and reporting dashboard helps our design team with all the feedback we receive. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Honestly, everything is great. Loop is really moving the needle and coming out with updates based on our feedback regularly. No major complaints. I wish there was a way to merge returns so customer didnt have to send back multiple packages. Review collected by and hosted on G2.com.

JR
Ecomm Customer Service Manager
Small-Business (50 or fewer emp.)
"Liverpool Los Angeles"
What do you like best about Loop Returns?

I like the ease of the website. The site is very user-friendly. Also love that it is very easy to get in contact with someone for help, feel very supported working with Loop. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

I do not like that exchanges are not easily visible. They used to be labeled as exchanges on the order and now they are all labeled as returns and we have to figure out if it is an exchange or return. They should be labeled separately. Review collected by and hosted on G2.com.

Grace D.
GD
Social Media Moderator
Small-Business (50 or fewer emp.)
"Best Tools !"
What do you like best about Loop Returns?

tool interface and options, user friendly Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Sometimes delayed updates

more optionss Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Mid-Market (51-1000 emp.)
"Loop Review"
What do you like best about Loop Returns?

The ability to navigate a quick return for an exchange or a refund without needing to contact customer service, it's very user-friendly and the resolution is handled quickly! Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

There's not much to dislike but if I have to say, it would be the time limit you get to return the product after going through the portal, if that date passes then I can't go through it again. Review collected by and hosted on G2.com.

Pricing Options

Pricing provided by Loop Returns.

OFFSET

Free

ESSENTIAL

Starting at $155.00

ADVANCED

Starting at $340.00
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Loop Returns Features
E-Commerce
WMS
Accounting
Shipping
Inventory
Exchange
Approvals
Refund
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Loop Returns
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