It's been two months since this profile received a new review

Loop Returns Reviews & Product Details

Loop is the leading post-purchase platform optimizing returns, exchanges, and reverse logistics at scale for more than 5,000 of the world’s most-loved Shopify brands. Through innovative solutions like Workflows, Instant Exchanges, Shop Now, Bonus Credit, and Offset, Loop helps global brands unlock cost savings, increase customer lifetime value, and retain more revenue. Its enterprise-level service delivery and breadth of integration partners make Loop the most agile and resilient returns solution for any retail brand. Loop has processed over 70.5 million returns and counting and has helped merchants retain more than $2 billion in revenue over the past five years. The company was conceived in Columbus, Ohio, and employs more than 200 people across North America. Learn more at www.loopreturns.com.

Seller

Loop Returns

Languages Supported

English

Product Description

With Loop, you can encourage customers to exchange for any item in your catalog with an experience that feels like shopping. So you’re able to retain revenue, delight customers, and keep them coming back.

Overview by

Brett Fox

Pricing

Pricing provided by Loop Returns.

OFFSET

Free

ESSENTIAL

Starting at $155.00

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

Loop Returns Media

Loop Returns Demo - Returns, Tracking, Integrations, Fraud, Reverse Logistics

Loop is your all in one revenue recovery engine

Loop Returns Demo - Don't just save money on returns, make it rain

Build custom return policies that optimize your retention and delight your customers.

Loop Returns Demo - Offset returns software and shipping costs

Eliminate return software and shipping costs, including Return Bar® drop-offs

Loop Returns Demo - Integrate with your favorite Shopify apps

Loop integrates with 120+ of your favorite Shopify apps. After all, you can only be MVP if you’re part of a team.

Loop Returns Demo - Transform customer touchpoints into delight

From order tracking to workflows, Loop uplevels key parts of your customer journey

Loop Returns Demo - Enterprise security, expert support, guaranteed stability

We back your business growth, regardless of the size of the challenges ahead. Our top-tier security and compliance standards got you covered, so you can focus on your business.

Loop Returns Reviews (62)

G2 reviews are authentic and verified.

Here's how.

Susan B.

Customer and Operational Manager

Small-Business (50 or fewer emp.)

4/29/2022

"Amazing visibility into the return process!"

4.5/5

What do you like best about Loop Returns?

Truly appreciate the high visibility of the entire return process and making refunds easy to complete.The ability to create spreadsheets with data is very beneficial. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Exchanges can be a but complex. Instant exchanges that are automatically refunded prevent the need for the cusotmer to return items and wish refunds were not completed until the package is in route even for OOS items. Review collected by and hosted on G2.com.

Recommendations to others considering Loop Returns:

Great software for your return management with so many ways to personalize to the needs of your business! Review collected by and hosted on G2.com.

What problems is Loop Returns solving and how is that benefiting you?

We recently were made aware of an issue with USPS hodling our packages due to a cubic measurement requirement that was recently added and we were able to track all orders in transit to our warehouse to get cusotmer issues resolved before it became a bigger issue. Review collected by and hosted on G2.com.

Joyce Ann C.

Subject Matter Expert

Enterprise (> 1000 emp.)

11/8/2022

"Ease of Use"

4.5/5

What do you like best about Loop Returns?

accessibility and navigation of the tool Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

None. It's straightforward to use and navigate Review collected by and hosted on G2.com.

Jerico P.

Team lead

Mid-Market (51-1000 emp.)

11/3/2022

"Loop Return is the best!"

5/5

What do you like best about Loop Returns?

The UI is really friendly and very straight to the point which makes it really easy to use. So definitely a 10/10 not only for me but for my whole team. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Nothing much. The Ui itself is really great which is perfect fit for a medium to large based companies. Review collected by and hosted on G2.com.

Roxan Silva L.

Social Media Moderator

Consumer Services

Small-Business (50 or fewer emp.)

11/8/2022

"Very helpful!"

5/5

What do you like best about Loop Returns?

Loops are easy to use, user friendly too Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

When it's having an error or system issue. Review collected by and hosted on G2.com.

Steffi Q.

ECOM Operations and Analyst

Mid-Market (51-1000 emp.)

11/8/2022

"Love Loop"

4.5/5

What do you like best about Loop Returns?

The easiness in processing returns for our customers. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

I cannot think of anything at this moment. Review collected by and hosted on G2.com.

Johnny G.

Sr. CX Manager

Small-Business (50 or fewer emp.)

11/8/2022

"Loop Experience"

5/5

What do you like best about Loop Returns?

Ease of use for our customers and our agents. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Sometimes the tech issues are bothersome. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion

Small-Business (50 or fewer emp.)

4/29/2022

"Howler Brothers x Loop"

5/5

What do you like best about Loop Returns?

Loop has been very helpful in letting our CS agents focus on the more value driven conversations and letting loop act as a self service portal. Exchanges are super simple and adds a ton of value with shop now. Instant exchange is a great way to get the customer the new without any risk.The analytics and reporting dashboard helps our design team with all the feedback we receive. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Honestly, everything is great. Loop is really moving the needle and coming out with updates based on our feedback regularly. No major complaints. I wish there was a way to merge returns so customer didnt have to send back multiple packages. Review collected by and hosted on G2.com.

Recommendations to others considering Loop Returns:

anyone with a high sku count use the shop now feature! Review collected by and hosted on G2.com.

What problems is Loop Returns solving and how is that benefiting you?

Time savings is one of the biggest.the platform is easy to use by our agents and it has been a huge advantage to keeping revenue rather than sending refunds.Our product team loves the feedback too! Review collected by and hosted on G2.com.

Jordyn R.

Ecomm Customer Service Manager

Small-Business (50 or fewer emp.)

4/28/2022

"Liverpool Los Angeles"

3.5/5

What do you like best about Loop Returns?

I like the ease of the website. The site is very user-friendly. Also love that it is very easy to get in contact with someone for help, feel very supported working with Loop. Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

I do not like that exchanges are not easily visible. They used to be labeled as exchanges on the order and now they are all labeled as returns and we have to figure out if it is an exchange or return. They should be labeled separately. Review collected by and hosted on G2.com.

Grace D.

Social Media Moderator

Small-Business (50 or fewer emp.)

11/9/2022

"Best Tools !"

4.5/5

What do you like best about Loop Returns?

tool interface and options, user friendly Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

Sometimes delayed updates

more optionss Review collected by and hosted on G2.com.

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

8/4/2022

"Loop Review"

4.5/5

What do you like best about Loop Returns?

The ability to navigate a quick return for an exchange or a refund without needing to contact customer service, it's very user-friendly and the resolution is handled quickly! Review collected by and hosted on G2.com.

What do you dislike about Loop Returns?

There's not much to dislike but if I have to say, it would be the time limit you get to return the product after going through the portal, if that date passes then I can't go through it again. Review collected by and hosted on G2.com.