Top 10 Leaptree Optimize Alternatives & Competitors

Top 10 Alternatives to Leaptree Optimize Recently Reviewed By G2 Community

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Playvox Quality Management
By Playvox
4.8/5
(1,163)
Product Description
Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.
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Reviewers say compared to Leaptree Optimize, Playvox Quality Management is:
Slower to reach roi
More expensive
Easier to set up
Categories in common with Leaptree Optimize:
Contact Center Quality Assurance

Scorebuddy
By Scorebuddy
4.5/5
(756)
Product Description
Scorebuddy is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.
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Reviewers say compared to Leaptree Optimize, Scorebuddy is:
Slower to reach roi
More expensive
Categories in common with Leaptree Optimize:
Contact Center Quality Assurance

NiCE CXone Mpower
By NiCE
4.3/5
(1,727)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to Leaptree Optimize, NiCE CXone Mpower is:
Slower to reach roi
More expensive
Categories in common with Leaptree Optimize:
Contact Center Quality Assurance
Call Center Infrastructure (CCI)
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Talkdesk
By Talkdesk
4.4/5
(2,502)
Product Description
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.
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Reviewers say compared to Leaptree Optimize, Talkdesk is:
Slower to reach roi
More expensive
More usable
Categories in common with Leaptree Optimize:
Contact Center Quality Assurance
Call Center Infrastructure (CCI)

JustCall
By Saas Labs
4.3/5
(2,368)
Product Description
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound & outbound calling ★ Send & receive SMS & MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows & Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries
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Reviewers say compared to Leaptree Optimize, JustCall is:
More expensive
Categories in common with Leaptree Optimize:
Contact Center Quality Assurance
Call Center Infrastructure (CCI)

CloudTalk
By CloudTalk
4.4/5
(1,634)
Product Description
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.
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Reviewers say compared to Leaptree Optimize, CloudTalk is:
More expensive
Slower to reach roi
More usable
Categories in common with Leaptree Optimize:
Contact Center Quality Assurance
Call Center Infrastructure (CCI)

Genesys Cloud CX
By Genesys
4.4/5
(1,517)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Leaptree Optimize, Genesys Cloud CX is:
Slower to reach roi
More expensive
Categories in common with Leaptree Optimize:
Contact Center Quality Assurance
Call Center Infrastructure (CCI)

Kixie PowerCall & SMS
By Kixie
4.8/5
(862)
Product Description
Kixie is a powerful revenue communications platform built to elevate your team’s calling and texting game. With AI-driven automation, it streamlines outreach, boosts efficiency, and fuels real revenue growth—without losing the human touch.
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Reviewers say compared to Leaptree Optimize, Kixie PowerCall & SMS is:
More expensive
More usable
Better at support
Categories in common with Leaptree Optimize:
Sales Coaching
Call Center Infrastructure (CCI)

Aloware
By Aloware
4.1/5
(822)
Product Description
Aloware is a contact center software that eliminates the hassle of hardware. You can use it anywhere and from any device, giving you all the freedom and flexibility of working anywhere. The best part is that it provides teams with an all-in-one platform where they can connect with hundreds of customers via call, text, email and social, automate workflows, and get better leads fast and easy. Power Dialer eliminates unnecessary leads from your list and dials all the numbers automatically. Reach up to 500 leads in one sitting, and close more deals with it. With triggers, teams can easily set up automations to make workflows more efficient.
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Reviewers say compared to Leaptree Optimize, Aloware is:
More expensive
Categories in common with Leaptree Optimize:
Contact Center Quality Assurance
Call Center Infrastructure (CCI)

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