# Which incident response service providers have strong reliability records based on reviews from enterprise teams?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Hi G2, I'm trying to work out which incident response providers have the strongest reliability records for enterprise teams, using G2 ratings and what enterprise reviewers report. One thing up front: some providers here skew smaller, so I've noted where enterprise evidence is thin. From the<a class="a a--md" elv="true" href="https://www.g2.com/categories/incident-response-services"> </a><a class="a a--md" elv="true" href="https://www.g2.com/categories/incident-response-services">incident response services</a> category, with ratings:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/7-layer-solutions-inc-7-layer-solutions/reviews"><strong>7 Layer Solutions</strong></a> (4.8, 73 reviews): reviewers cite solid uptime and avoided disruptions, though its base skews small and mid-market.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/check-point-threatcloud-incident-response/reviews"><strong>Check Point ThreatCloud Incident Response</strong></a> (4.7, 15 reviews): a 24/7 hotline reviewers say cuts incident duration, on a small sample.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/rsa-services/reviews"><strong>RSA Services</strong></a> (4.6, 45 reviews): the most enterprise-weighted here, praised for real-time visibility and attack-timeline reconstruction.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/check-point-infinity-global-services/reviews"><strong>Check Point Infinity Global Services</strong></a> (4.6, 26 reviews): enterprise-led, with knowledgeable engineers and fast response in critical moments.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/microsoft-defender-experts-for-xdr/reviews"><strong>Microsoft Defender Experts for XDR</strong></a> (4.6, 17 reviews): tight Microsoft-stack coverage, on a smaller, mixed sample.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For enterprise teams, which provider actually proved reliable when an incident hit? And did reliability show up as response speed, or as fewer incidents overall?</p>

##### Post Metadata
- Posted at: 13 days ago
- Author title: Marketer
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;For incident response, I’d define reliability as “what happened at 2 a.m.?” RSA may have the stronger enterprise footprint, but during an active breach I’d care about time to reach a qualified responder, time to containment, and whether that level of response held up outside business hours.&lt;/p&gt;

##### Comment Metadata
- Posted at: 8 days ago





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