Kixie PowerCall & SMS Reviews & Product Details

Lack of customer service and no human help Review collected by and hosted on G2.com.

I’ve had five Kixie accounts for years, and the service was initially great. Unfortunately, my recent experience has been a complete disaster.

First, SMS texting suddenly stopped working. Kixie claimed they had emailed us about the 10DLC requirements, but no one on our team received those emails—not in our inboxes or spam folders.

A few days later, our numbers also stopped receiving two-factor authentication codes from multiple services. This locked me out of several vital business accounts and ultimately cost me thousands of dollars.

Despite the seriousness of the problem, I could not reach a real person or get any meaningful assistance. All I received was a ticket number and generic messages saying they were “working on it.”

We spend approximately $5,000 for five seats. At that price, this level of customer service is completely unacceptable. When Kixie works, it works well—but when something goes wrong, you may be left without support while your business suffers the consequences. Review collected by and hosted on G2.com.

The system allows us to connect with our contacts smoothly and efficiently, giving us more time to have meaningful interactions with potential students. Review collected by and hosted on G2.com.

I don’t have any particular dislikes, but I do occasionally experience interruptions. Setting up SMS can also take a bit of effort. Review collected by and hosted on G2.com.

Love the Text Messaging customer and integrations with Zoho makes it easy to track calls and view call history. I love the coaching options and the ability to switch from desk to power call. Review collected by and hosted on G2.com.

The only downside would be issues like calls not logging 100% on Zoho. Other than that, there is not a lot of down time with Kixie. Maybe the reports view could be better in Kixie for call history and exporting. Also, the Chat icon on the lower right should be moveable. When im in call history, its hard to click next page because its right in the way. Review collected by and hosted on G2.com.

I like that the interface was simple, and it helped me call clients. Review collected by and hosted on G2.com.

There's no support line, you have to email and hope someone emails you back. Most of the time, it's an automated response that takes you to a page where you have to try and figure out how to fix any issues on your own. They have no support line; it's all automated, and you are stuck without help. They also keep you hostage. I tried to email multiple times to cancel, they charged me anyways. I emailed the day they charged me and they said its too late and you have to wait 3 months. It felt like I was being held hostage. Review collected by and hosted on G2.com.

The ability to leave pre-recorded vms is the best about Kixie. It also works well with HubSpot so it was the perfect solution for us to use. We're glad to have made the switch from our previous service provider where we had to read the same VM again and again. Customer support is also quick to answer. Review collected by and hosted on G2.com.

It's UI isn't the most responsive and reliable. During a long session of calls, you might need to refresh the window a few times. Review collected by and hosted on G2.com.

Easy to navigate, with different features all in one platform: making and receiving calls, sending SMS, and handling emails. Review collected by and hosted on G2.com.

I haven’t run into any challenges yet. As I continue using it, I’ll share updates through the feedback form. Review collected by and hosted on G2.com.

What I like most about Kixie PowerCall & SMS is how it streamlines our outreach. Calls and texts are all in one platform, the dialing automation saves a ton of time, and the integration with our CRM keeps everything organized and easy to track. Overall, it boosts productivity and makes communication with clients feel seamless. Review collected by and hosted on G2.com.

What I dislike about Kixie PowerCall & SMS is that the call quality can sometimes be inconsistent, especially when I’m on a weaker internet connection. I also find the interface for managing SMS templates could be a bit more intuitive and easier to navigate. Aside from those issues, it’s a solid tool overall. Review collected by and hosted on G2.com.

Kixie have a suite of features that make cold calling more effective.

- Parallel Dialler

- Local presence (my cold calls look like they're coming from a local number, to prospects)

- AI to help avoid listening to voicemails

And good integration with CRM etc.

With a great team and great customer service, highly recommend it.

I use it daily, and we are scaling out our cold calling team currently, utilizing Kixie as our SaaS.

Fairly easy to use. Review collected by and hosted on G2.com.

No ringless voicemail drop, however this is not a huge deal.

It is a powerful tool, so it has many options. You'll need to go through their onboarding process to get this all done - was a helpful process. Review collected by and hosted on G2.com.

Kixie has been a game-changer for outbound sales. The simultaneous dialing power dialer features make it incredibly easy to run through call lists quickly without wasting time dialing manually. Connection boost + AI/Human detection helps increase connections and conversations A LOT. SMS integration helps me follow up instantly without switching tools. Setup was straightforward, the interface is clean, and it integrates smoothly with our CRM so all call data is logged automatically. It’s fast, efficient, and has noticeably boosted our call volume and talk time. Review collected by and hosted on G2.com.

The platform works well overall, but there are a few small drawbacks. The reporting dashboard could be a little more customizable, especially when trying to drill into specific metrics. Direct importing leads from other tools + more developed CRM integrations would also be great feature adds. Review collected by and hosted on G2.com.

What I like best about Kixie PowerCall & SMS is how seamless and reliable it makes daily communication. The click-to-call and power dialing features save our team a huge amount of time, while SMS integration allows us to follow up with leads instantly from the same platform. I also appreciate the way every call and message is automatically logged into our CRM without extra effort, which keeps everything organized and eliminates manual data entry. The Chrome extension is lightweight, fast, and easy for the team to adopt, and the onboarding/support staff were excellent at getting us set up quickly.

Integrating Kixie with GoHighLevel was surprisingly simple — it connected smoothly, and our team was up and running in no time.” Review collected by and hosted on G2.com.

If I had to pick something, it would be that the reporting and analytics could offer a bit more flexibility. The existing dashboards cover most needs, but having a few more customization options would make it even better. Overall, the system is easy to use and the support team is quick to help whenever we have questions. Review collected by and hosted on G2.com.