--- title: Kimoby Reviews meta_title: 'Kimoby Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 69 reviews by the users' company size, role or industry to find out how Kimoby works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 69 scale: '5' date_modified: '2026-07-17' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Kimoby Reviews **Vendor:** Kimoby **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.8/5.0 **Total Reviews:** 69 ## About Kimoby Kimoby is a Service Lane Operating System built for automotive dealership service departments. It consolidates two-way texting, inspections, V2C with AI-generated estimates, digital estimates with one-tap customer approval, mobile payments, in-person payment terminals, loaner fleet management, Voice AI agent for missed calls, CSI follow-up, and marketing campaigns into one platform. Kimoby integrates with CDK (with write-back), Reynolds and Reynolds, PBS, Tekion, DealerTrack, Autosoft, Serti, Dealer Vu, and Quorum. When a customer approves an estimate or makes a payment, it writes back to the DMS repair order automatically. Over 1,000 dealerships across in the United States and Canada use Kimoby. BMW Activities Fund approved vendor with exclusive myBMW app integration. VW eConnect and CMC approved. Ford Commitment Program qualifying vendor. Month-to-month contracts. No setup fee. No long-term commitment. Transparent pricing published at kimoby.com/pricing. ## Kimoby Pros & Cons **What users like:** - Users value the **easy communication** offered by Kimoby, enhancing interactions for tech-savvy individuals. (2 reviews) - Users appreciate the **ease of use** of Kimoby, facilitating seamless communication for tech-savvy advisors. (1 reviews) - Users value the **time-saving benefits** of Kimoby, allowing them to focus more on work and less on calls. (1 reviews) **What users dislike:** - Users desire a **quick add customer feature** on all pages for improved accessibility and efficiency. (1 reviews) - Users report **double texting issues** with Kimoby, causing confusion for guests about service notifications. (1 reviews) - Users report **minor software glitches** causing double texts to guests, leading to confusion about service notifications. (1 reviews) ## Kimoby Reviews ### 1. Amazing experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Kimoby?** I like how convenient it is to communicate with guest. **What do you dislike about Kimoby?** I dislike that it gets pre-assigned to previous advisors sometimes makes you miss the message **What problems is Kimoby solving and how is that benefiting you?** Easier to communicate with guests when they don't answer ### 2. Great platform, sooo convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Sham R. | A, Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Kimoby?** Texting, payment processing and very convenient **What do you dislike about Kimoby?** There are no dislikes. It saves so much time and money **What problems is Kimoby solving and how is that benefiting you?** Getting a hold of customers to authorize work, many can't answer calls and prefer to be texted ### 3. POSTIVE KIMOBY EXPERIENCE **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** The efficiency in features in being to communicate with customer's on standard items in the customer experience. **What do you dislike about Kimoby?** Excessive marketing ads to customers frequently. **What problems is Kimoby solving and how is that benefiting you?** Regulating ads to customers and allowing for mobile payment option. ### 4. kimoby review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Kimoby?** ease of use and ability to send pictures/video **What do you dislike about Kimoby?** not much to dislike it works as it is supposed to **What problems is Kimoby solving and how is that benefiting you?** easy interaction with customers and they like the fact that we can send pictures ### 5. Convenient and easy to follow **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Kimoby?** Automated messages for appointment reminders and after hours response **What do you dislike about Kimoby?** Client responses are group together and not filtered **What problems is Kimoby solving and how is that benefiting you?** Clients are quick to respond to Kimoby when they are unable to talk on the phone ### 6. Works great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** The ease of use and How fast it is. The payment option is great too! **What do you dislike about Kimoby?** Im not a fan of the automated messages.. **What problems is Kimoby solving and how is that benefiting you?** Instant and easy contact with customers ### 7. Kimoby Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** The overall convenience of using this program. **What do you dislike about Kimoby?** I wish there was better payment security **What problems is Kimoby solving and how is that benefiting you?** Being able to reach the customer without leaving a voice mail for a response. ### 8. quick and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** User-Friendly Interface. Quick and Easy to use. **What do you dislike about Kimoby?** Last time when there is a version upgrade. The software becomes very slow. **What problems is Kimoby solving and how is that benefiting you?** did a computer upgrade ### 9. EASY TO USE **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** PAYMENT PROCESSES, EASE OF FINDING CUSTOMERS BY NAME OR PHONE NUMBER **What do you dislike about Kimoby?** I DON'T GET NOTIFIED WHEN MESSAGES COME IN. **What problems is Kimoby solving and how is that benefiting you?** GETTING CUSTOMER TO PAY ### 10. great tool to communicate with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Kimoby?** ease of use for the consumer on a daily basis **What do you dislike about Kimoby?** slow processing of messages coming in and going out **What problems is Kimoby solving and how is that benefiting you?** communication ### 11. Makes customer relations much easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2021 **What do you like best about Kimoby?** I can communicate easier with customers as most can't answer personal calls at work but can check their phones while working. It also makes more payment options available to the customer, which is very convenient. **What do you dislike about Kimoby?** I dont really have any dislikes about the program itself. **What problems is Kimoby solving and how is that benefiting you?** again, making communication and payment easier for customers. ### 12. Excellent program for communication with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2021 **What do you like best about Kimoby?** Quick and safe way to collect payment with customers. **What do you dislike about Kimoby?** Everything i do on this program is smooth and efficient. **What problems is Kimoby solving and how is that benefiting you?** Avoiding phone tag, can leave customers a text message without having a phone. ### 13. excellent to communicate with customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Kimoby?** ease of use. I can communicate with customer without having to wait for a phone call **What do you dislike about Kimoby?** Nothing. The program is great to use. I have no issues at this time. **What problems is Kimoby solving and how is that benefiting you?** Solving the problem of not being able to reach a customer by phone. Most customers text & this is what I like about it. ### 14. Excellent software and user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2021 **What do you like best about Kimoby?** Ability to communicate with customers, making payments via credit/debit card. The option to send out promotions by text. **What do you dislike about Kimoby?** Absolutely nothing. Kimoby does, what we need it to do. **What problems is Kimoby solving and how is that benefiting you?** We haven't had any issues with Kimoby. Support staff, is quick to respond with any setup issues. ### 15. Kimoby is great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2021 **What do you like best about Kimoby?** Keeps things short and to the point and is great **What do you dislike about Kimoby?** Nothing is disliked on kimoby I use it every day **Recommendations to others considering Kimoby:** It is a great tool for communication, I strongly gly recommend this product **What problems is Kimoby solving and how is that benefiting you?** Cutting down the chit chat with customer ..getting straight to the point ### 16. Very helpful in a dealership setting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Kimoby?** Ease of use on either desktop or mobile application **What do you dislike about Kimoby?** Mobile app is glitchy and has issues when Apple updates software **What problems is Kimoby solving and how is that benefiting you?** Being able to deal with customers in a timely fashion when it's hard for them to get through on the phones with our limited staff. ### 17. customers say the texting service is very convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Kimoby?** the program is very quick and efficient for contacting customers **What do you dislike about Kimoby?** you have to stay on top of your messages or some may get pushed to the bottom, especially if you have appointment reminder txts **What problems is Kimoby solving and how is that benefiting you?** you are able to send photos and videos if necessary ### 18. review of Kimoby **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2021 **What do you like best about Kimoby?** the ability to correspond with guests via texting - it is the best and most efficient way to reach our guests. **What do you dislike about Kimoby?** at times texts from guests go to random coworkers **What problems is Kimoby solving and how is that benefiting you?** benefit is efficiency in reaching our guests ### 19. It's great for customers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2021 **What do you like best about Kimoby?** Seeing and being able to text customers. **What do you dislike about Kimoby?** It can be a little slow at times but most of the time its pretty good **What problems is Kimoby solving and how is that benefiting you?** Reaching out to customers through text ## Kimoby Discussions - [What is Kimoby used for?](https://www.g2.com/discussions/what-is-kimoby-used-for) - [View Kimoby pricing details and edition comparison](https://www.g2.com/products/kimoby/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+03%3A20%3A55+-0500&secure%5Bsession_id%5D=3ef9b8d4-0490-4d24-89e1-aa838a2978e3&secure%5Btoken%5D=90f75a3dd1cc6bf27cbc6641c4f2ed2765f857f3b54d6e8a74fbcc2b38c5179c&format=llm_user) ## Kimoby Features **Messenger** - Sequencing **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Design** - Communications Strategy Development - Personalization - Inbound Identification - Regulatory Compliance **Support** - Documentation - Professional Support **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Customers** - Targeting - Profiles - Analytics - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **System Management** - Security - System Monitoring **SMS Platform** - Reporting - Automation - Text-to-Landline - API Integration **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **AI Content Generation - SMS Marketing** - AI SMS ## Top Kimoby Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,024 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,035 reviews) - [Front](https://www.g2.com/products/front/reviews) - 4.7/5.0 (2,443 reviews)