Kimoby Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the easy communication offered by Kimoby, simplifying interactions for tech-savvy individuals. (2 mentions)

Users praise Kimoby for its ease of use, facilitating seamless communication for tech-savvy advisors and cellphone users. (1 mentions)

Users love the time-saving benefits of Kimoby, allowing more focus on work instead of phone tag with customers. (1 mentions)

Users feel the absence of a quick add customer button limits efficiency while navigating through Kimoby. (1 mentions)

Users experience double texting issues with Kimoby, leading to confusion for guests after vehicle service completion. (1 mentions)

Users face software glitches causing double text notifications, which disrupt communication with guests returning from the dealership. (1 mentions)

Top Pros or Advantages of Kimoby

1. Easy Communication

Users value the easy communication offered by Kimoby, simplifying interactions for tech-savvy individuals.

See 2 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Convenient and reliable"

What do you like about Kimoby?

Uncomplicated form of communication for the avid cellphone user and computer savvy advisors

2. Ease of Use

Users praise Kimoby for its ease of use, facilitating seamless communication for tech-savvy advisors and cellphone users.

See 1 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Convenient and reliable"

What do you like about Kimoby?

Uncomplicated form of communication for the avid cellphone user and computer savvy advisors

3. Time-Saving

Users love the time-saving benefits of Kimoby, allowing more focus on work instead of phone tag with customers.

See 1 mentions

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JT B.

Small-Business (50 or fewer emp.)

5.0/5

"a huge time saver"

What do you like about Kimoby?

I always hated playing "phone tag" with customers no I can spend more time working and less time on the phone

Top Cons or Disadvantages of Kimoby

1. Missing Features

Users feel the absence of a quick add customer button limits efficiency while navigating through Kimoby.

See 1 mentions

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JT B.

Small-Business (50 or fewer emp.)

5.0/5

"a huge time saver"

What do you dislike about Kimoby?

It's not that big of a deal, but I wish there were a button to quickly add a customer from any page, like how you can start a message from any page.

2. SMS Issues

Users experience double texting issues with Kimoby, leading to confusion for guests after vehicle service completion.

See 1 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Convenient and reliable"

What do you dislike about Kimoby?

Minor bugs that have the system double texting my guests about the vehicle being in for service when they already left the dealership

3. Software Glitches

Users face software glitches causing double text notifications, which disrupt communication with guests returning from the dealership.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Convenient and reliable"

What do you dislike about Kimoby?

Minor bugs that have the system double texting my guests about the vehicle being in for service when they already left the dealership

Top-Rated Alternatives

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Maria W.

Lincoln Concierge/ Business Development Center Agent

Enterprise (> 1000 emp.)

9/10/2021

"Kimoby is great!"

4.5/5

What do you like best about Kimoby?

The ability to communicate with customers in a fast and efficient way. Review collected by and hosted on G2.com.

What do you dislike about Kimoby?

I wish it would communicate with CDK more, so if we cancel or reschedule a customer's appointment, it would automatically change on Kimoby. Review collected by and hosted on G2.com.

Recommendations to others considering Kimoby:

Kimoby is very easy to use, but make sure to follow the walk-through when first joining so you are aware of all of the features and benefits. Review collected by and hosted on G2.com.

What problems is Kimoby solving and how is that benefiting you?

Not all customers can communicate over a phone call for service updates, questions, etc. When using Kimoby, it gives us the opportunity to choose the form of communication that our customers want or prefer. The text messaging confirmation really helps us get an idea of how many customers are coming in for their appointment the next day, and allows us to communicate with customers who have cancelled/ are asking to reschedule. Customers can also make payments, which saves everyone time. Review collected by and hosted on G2.com.

JT B.

general manager

Small-Business (50 or fewer emp.)

9/7/2021

"a huge time saver"

5/5

What do you like best about Kimoby?

I always hated playing "phone tag" with customers no I can spend more time working and less time on the phone Review collected by and hosted on G2.com.

What do you dislike about Kimoby?

It's not that big of a deal, but I wish there were a button to quickly add a customer from any page, like how you can start a message from any page. Review collected by and hosted on G2.com.

Evan M.

Marketing Manager

Mid-Market (51-1000 emp.)

9/1/2021

"This is the best software tool we have, period."

5/5

What do you like best about Kimoby?

Kimoby is easy for our entire staff to use, and clients love it too. Review collected by and hosted on G2.com.

What do you dislike about Kimoby?

There's not much we dislike! I suppose that with this system we get a lot of notifications, but those can be tailored in settings. Review collected by and hosted on G2.com.

What problems is Kimoby solving and how is that benefiting you?

We needed a simple & cost-effective way to communicate with our Service & Sales clients, and Kimoby provided that and more. When COVID came around, we relied heavily on their Kimoby Pay function that allows clients to pay for their service (incl. receive PDF invoices) via their phone, and even the Sales dept uses it to take vehicle deposits. We also use Kimoby Reviews to automate our review requests to Service clients. Review collected by and hosted on G2.com.

Justin S.

Service Manager

Mid-Market (51-1000 emp.)

9/8/2021

"OPPORTUNITY FOR CSI AND SERVICE GROWTH"

5/5

What do you like best about Kimoby?

The platform can fit dealers and entire dealer groups as a whole; the options for its utilization are endless Review collected by and hosted on G2.com.

What do you dislike about Kimoby?

Some of the functions are slightly slow to update, such as larger groups for texting and can be slow to sort or search. Review collected by and hosted on G2.com.

Recommendations to others considering Kimoby:

Worth the time and money for the growth in CSI it can create alone. Review collected by and hosted on G2.com.

What problems is Kimoby solving and how is that benefiting you?

We are utilizing Kimoby for special order processes and follow-up. We have implemented it as an introduction to your advisor, as well as an opportunity for payment of invoices for touchless service during covid. It has also been utilized as a COVID screening solution for service. Review collected by and hosted on G2.com.

Verified User in Automotive

Small-Business (50 or fewer emp.)

9/16/2021

"KIMOBY WORK WONDERFUL , BEING ABLE TO COMMUNICATE WITH OUR CUSTOMERS VERY QUICKLY."

5/5

What do you like best about Kimoby?

HAVING THE CUSTOMERS TELEPHONE NUMBERS SET UP IN THE SYSTEM IS FAST TO TEXT TO THEM Review collected by and hosted on G2.com.

What do you dislike about Kimoby?

ALL GOOD. I DO NOT HAVE ANY DISLIKES; THE SYSTEM WORK GREAT Review collected by and hosted on G2.com.

Tessa M.

Customer Service

Small-Business (50 or fewer emp.)

9/2/2021

"All of the options are great"

5/5

What do you like best about Kimoby?

The ability to translate incoming & outgoing messages Review collected by and hosted on G2.com.

What do you dislike about Kimoby?

The automations seem to sometimes have more hiccups than they should Review collected by and hosted on G2.com.

Recommendations to others considering Kimoby:

If you're looking to save time and wanting to reach multiple clients at a time, Kimoby's Automated messages setup is a fantastic tool. It's quick and easy to set up, and if you're ever having issues, the support team is always ready to help right away. Review collected by and hosted on G2.com.

What problems is Kimoby solving and how is that benefiting you?

Solving problems - getting a hold of customers quickly and conveniently for customers. Realized Kimoby pay is a great way to allow for after hour pick up Review collected by and hosted on G2.com.

Jesse V.

Marketing Coordinator

Enterprise (> 1000 emp.)

9/2/2021

"Kimoby is awesome. We use to use Podium and Kimoby blows it out of the water"

5/5

What do you like best about Kimoby?

Kimoby is super easy to use. I have employees with little to no computer experience and they are able to grasp this program with ease. Review collected by and hosted on G2.com.

What do you dislike about Kimoby?

I have yet to run into any problems that aren't easily solved by the support team Review collected by and hosted on G2.com.

Recommendations to others considering Kimoby:

Make sure you give Kimoby a trial as if you are using or planning to use "like" services I know this will be your choice in the end Review collected by and hosted on G2.com.

What problems is Kimoby solving and how is that benefiting you?

We use Kimoby to send automated texts to our Automotive service appointments as well as using Kimoby Pay for a contactless pay Review collected by and hosted on G2.com.

Kevin T.

Service advisor

Mid-Market (51-1000 emp.)

9/2/2021

"Essential Tool for any high volume work place!"

5/5

What do you like best about Kimoby?

Ease of use and able to collect payment is the biggest winner here. Review collected by and hosted on G2.com.

What do you dislike about Kimoby?

Honestly, aside from when the web interface was changed half a year back and it was slow and sluggish. It's been solid using the services. Review collected by and hosted on G2.com.

Barbara S.

Mid-Market (51-1000 emp.)

9/2/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Kimoby Experience"

5/5

What do you like best about Kimoby?

Kimoby is an easy system to communicate with our customers and receive payments. Also a great way to follow up or review previous conversations with customers. Very simple to use and effective. Review collected by and hosted on G2.com.

What do you dislike about Kimoby?

Only dislike is when a customer previously wanted to stop using the system and then when they want to start using it again, it's not easy to re-add them when they've unsubscribed initially. Review collected by and hosted on G2.com.

Jessica B.

Internal Advisor / Service Coordinator

Small-Business (50 or fewer emp.)

9/2/2021

"The staff are always quick when you need them, and are always finding ways to make your life easier."

5/5

What do you like best about Kimoby?

There is so much information and good useful tools in Kimoby; it's hard to keep track. Their staff is right there in chat to help you with any questions (I always have questions), and they're polite and quick to get back to you. Review collected by and hosted on G2.com.

What do you dislike about Kimoby?

I've only ever had one issue with Kimoby, and it was probably my fault... The data matching wouldn't load any of my information once. However, someone helped me right away and did it for me on their end. Review collected by and hosted on G2.com.