Keyfactor Command Reviews & Product Details

Keyfactor Command Overview

What is Keyfactor Command?

Keyfactor is the industry leader in machine identity and cryptography management. We enable companies of all sizes to seamlessly orchestrate any key, any certificate, anywhere. Our flagship product, Keyfactor Command, enables our customers to discover, control, and automate the lifecycle of keys and digital certificates across their IT landscape. It's the only solution to combine fully-hosted PKI as-a-Service and certificate lifecycle automation into a single, cloud-delivered platform.

Keyfactor Command Details
Product Description

Keyfactor Command, formerly Certified Security Solutions (CSS), is a leading provider of secure digital identity management solutions that enables organizations to confirm authenticity, and ensure the right things are interacting in the right ways in our connected world.


Seller Details
Seller
Keyfactor
Company Website
Year Founded
2001
HQ Location
Independence, Oh
Twitter
@Keyfactor
1,394 Twitter followers
LinkedIn® Page
www.linkedin.com
143 employees on LinkedIn®
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Keyfactor Command Reviews

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Everything about Keyfactor is awesome. Mainly the UI interface and how easy it is to work with, API calls were also intuitive for automating certificate management. Multiple authentication options were also available and were very easy to configure. The use of HSM is also a plus for added security. All backend communication is over HTTPS(TLS encrypted). The Cloud Gateway makes it very easy to sync users/certificate templates over to Keyfactor. Overall a very much needed solution for our company. Keyfactor was able to integrate with multiple certificate stores to support our business requirement as well. The ability to execute SSL scanning in the environment and retrieve critical information is also an asset. The support staff that helped implement the managed PKI is very knowledgeable and responsive. Review collected by and hosted on G2.com.

What do you dislike?

Our company currently does not have any business requirement that is not met by Keyfactor at the moment. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Keyfactor managed PKI is an excellent solution for organizations that are looking for a stable/solid certificate lifecycle/management solution. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keyfactor helped our company with centralized certificate management and lifecycle. Helps with auditing, tracking, and maintenance of the certificates. Keyfactor also integrates with Digicert CA which is a plus.

Previous certificate management solution at our company was manual and cumbersome. Auditing, tracking and maintenance of the certificates were inefficient and not ideal. Keyfactor was able to resolve all these issues and many more. Review collected by and hosted on G2.com.

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Senior Active Directory /SysOps Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

I love how everything is streamlined into one central portal for managing everything. The reporting features are great, and this is a rock solid product. The dashboard features are awesome and allows us to see the high level numbers that management commonly visits. Review collected by and hosted on G2.com.

What do you dislike?

There's really not much to dislike with this product. Cost might be a factor for smaller business. The support that we receive along with a proven product keeps us committed and allows us to monitor all aspects of the PKI Infrastructure. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were able to wrap the management of our Enterprise CA's is two separate forests. This has made centralization and management much easier between our two domains. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

What we like best is having a workflow system makes management easier including the use of automation. We are hoping manual intervention will become a thing of the past and allow my team to run infrastructure as code. Review collected by and hosted on G2.com.

What do you dislike?

What we dislike is understanding the security segregation for users vs. features. It may cause issues where one group makes a change and will affect another group. There will be at a minimum 4 to 5 different business units using this system managing over a thousand servers and devices. Any accidental changes will have a major impact on many systems. What my team was hoping for as well was more integration for hardware devices like switches, computing gear, phones, etc. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

For automation, that you have existing tools or skillset to expand it's capabilities. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The problem we are solving is our ability to manage multiple certs and servers. Business units to manage their own certs and servers. This will allow our company to be more agile and lessen the strain on a single team to manage all of the certificates. Review collected by and hosted on G2.com.

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Response from Ryan Sanders of Keyfactor Command

Hi Bernard,

Thank you for taking the time to review Keyfactor! We are glad Keyfactor Command has helped you manage certificates across many servers.

Regarding your concern about features vs users, using security roles and permissions you can limit access that individuals or groups have by feature and functionality. For best practices with roles and permissions, please reach out to your customer success representative.

Regarding your concern about integrations, our new dedicated Integration Team is working hard to build even more ecosystem integrations with hardware, appliances, and apps in the months ahead.

We will continue to announce these as they are made available and encourage you to reach out to our support team to share your feature and integration requests.

Thanks,

The Keyfactor Team

Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I frequently reach out to Keyfactor to ask questions about upcoming technologies, security issues/vulnerabilities, and best practices. They are always helpful and timely, there is no question to big or to small. They have a wealth of knowledge in the digital identity space. They have an excellent support system, very knowledgeable and responsive in resolving issues. Review collected by and hosted on G2.com.

What do you dislike?

We have had to contact support for some issues, but they are responsive and professional. No dislikes with Keyfactor Command at this time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking to automate certificates, Keyfactor Command is the way to go. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Certificate Authority Health Alerts

Expiring CRL Alerts and notifications

Certificate Expiration reporting and notifications

Certificate life cycle management for Internal and External certificates

Secure Code Signing certificates

Automation of Netscaler deployment

Automation of certificates deployments to windows/linux/java keystores.

Automation of certificates for dynamic deployments (kubernetes) Review collected by and hosted on G2.com.

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Response from Ryan Sanders of Keyfactor Command

Hi Josh,

Thanks for sharing your experience with Keyfactor! Happy to hear you've had a great experience with certificate automation, as well as our support team and quick response times.

We're also excited to see that you're using Keyfactor to support Netscaler, Kubernetes, Windows, Linux, and more. We hope this list only continues to expand as we build in new features and integrations.

Thank you,

The Keyfactor Team

AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I like that we have a centralize certificates storage that we can manage and provide us secure certificate creation. Furthermore, the reporting (collections) and workflows to automate our process and make our IT Admin life easier as before we have to generate certificates and make sure we have to keep it somewhere safe. We have to remember to renew it since we don't have any alerting system or reporting tool. Review collected by and hosted on G2.com.

What do you dislike?

The downsides with Key factor is that it doesn't auto mate the installing and deploying the new certificates created to different end-points. It currently only support a handful (such as F5, IIS, Key Vault) but we still have come up with workflow/automation on our end for other non-support end-points. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keyfactor Command are solving problems with centralize certificate storages, reporting, workflow, and discovering any certificates on our environments. Also, the most important thing was it is more secured, it provide us better certificates than the our own certificate creation (SHA1) that we have been using. Everything is being kept in one place that we can audit and manage. Overall, it is a great product that have help us be more secured and increased our productivity since we don't have to manually create certificates and do reporting for audit. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The different features of Keyfactor Command. More specifically being able to generate a PFX certificate, and the orchestration of delivering a certificate to key stores directly using the IIS agent.

The support is amazing. They get back to you very quickly and resolve very fast. Review collected by and hosted on G2.com.

What do you dislike?

While they do provide some integration with public CA's, Go Daddy is not one of them. It would be great to be able to deploy public certs from GD.

Also it would be nice to have some integration with Service Now to get incidents for expiring certificates generated or even provision and request certificates using Service Now. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

No need to publish a CRL, they do it all for me.

Delivering the certificate directly to the server (Windows) and binding it to the IIS site.

Reporting on expiring certificates and getting email alerts is also a great thing. And you can import all certificates given IP ranges or by our entire dns zone. Review collected by and hosted on G2.com.

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Response from Ryan Sanders of Keyfactor Command

Hi Chris,

Thank you for taking the time to review Keyfactor! We are glad you have had a great experience with Keyfactor Command and our support team.

Regarding your concern with integrating with GoDaddy, we’re excited to announce that we will release a GoDaddy CA Gateway in Q1 2021.

For ServiceNow, we do provide this integration for several customers to enable workflows for expiration alerts and certificate requests. You can learn more about it in the URL below:

https://www.keyfactor.com/integrations/servicenow-certificate-management/

Please reach out to your customer success representative to learn more about next steps for GoDaddy and ServiceNow.

Thanks,

The Keyfactor Team

IC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Our security team uses Keyfactor primarily to automate repetitive tasks like certificate requests, renewals, and revocations. Before Keyfactor, we were tracking certificates manually through spreadsheets, so this has been a huge upgrade to prevent any outages and downtime. Review collected by and hosted on G2.com.

What do you dislike?

The UI/UX is good but it can be improved. The UI was updated late last year and the product team has told me there will be more updates coming soon. For the UX side, there are times where the product team could reduce the number of clicks and actions to complete a task. Nothing major, just want the use paths to be more clear. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Preventing certificate outages is the main problem we are solving. No outages lead to no downtime, which makes the business happy :-). Review collected by and hosted on G2.com.

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AF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The greatest thing about Keyfactor is that I can easily see all my certificates in one place. Also the ability to auto renew certificates that is about to expired Review collected by and hosted on G2.com.

What do you dislike?

Keyfactor orchestrator only support a couple known Cert stores. I wish we could leverage more out of the orchestrator to automate renewal of out of box applications. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This is our first PKI system to manage our certificates. It's proven that it helps us managing all our certificates. We can now see what we have in inventory and create workflows to alerts us with expiring certs. Keyfactor is able to auto renew certificate that are in inventory. I can now automate and manage majority of our certifications in my organization. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Discovery and automation features for SSL. In addition, the upgrade process has become easier with recent versions. I get very fast response when I reach out to our customer success manager, but often have slow response when going through normal support channels. Review collected by and hosted on G2.com.

What do you dislike?

It's sometimes difficult to find troubleshooting documentation when I experience a problem. I also often wait for a day or two to get a response when I open a ticket. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

So far have been using it for reporting and alerting, but plan to start utilizing ssl discovery and automation features, as well as API integration with Service Now and CyberArk Review collected by and hosted on G2.com.

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Response from Ryan Sanders of Keyfactor Command

Hi Josh,

Thanks for taking the time to review Keyfactor! We’re happy to hear that you have had a positive experience with Keyfactor Command and customer success.

Regarding your concerns with support response, this is unusual. Please contact your customer success representative to report slow response. We take our service levels and response rates very seriously.

We’re thrilled to know that you’re looking to utilize more features, including SSL/TLS discovery, automation, and API integrations with CyberArk and ServiceNow.

I recommend you contact your customer success representative to schedule your annual PKI Health Check. That way you can review best practices and recommendations to roll out these new capabilities.

Thanks,

The Keyfactor Team

ER
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Our ability to easily streamline the enrollment and management of PKI certificated across multiple areas of our enterprise. Review collected by and hosted on G2.com.

What do you dislike?

THe UI is not the most user intuitive, it does require us putting together very detailed how to guides. Users commonly have questions about how to complete parts of the enrollment or renewal functions based on the non-intuitive UI. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The largest benefit was our ability to allow the Enterprise Security team the ability to monitor, approve, track, revoke and review all digital certificates. This had been a manual process done by Windows Administrators in the past with very little ability to monitor or have security oversight into what certificates were being issued. Review collected by and hosted on G2.com.

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Response from Ryan Sanders of Keyfactor Command

Thanks for taking the time to review Keyfactor! We’re glad you and your team have had a great experience with Keyfactor Command.

With your concern regarding the interface, we are excited to release a new refreshed UI and in-application help with Keyfactor 8. You can learn more in the URLs provided below:

https://blog.keyfactor.com/whats-new-keyfactor-8

https://blog.keyfactor.com/ui-improvement-keyfactor-8

We’ll continue to update the new UI, which is even more flexible, customizable, and easy to navigate for your users. We'd love to hear more feedback on your experience with the UI, please reach out to our support team.

Thanks,

The Keyfactor Team

Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Keyfactor allows companies the easiest use of any CLM we've seen to date. Their thought leadership around automating refresh of certificates will be vitally important as we move toward automated security tooling. Review collected by and hosted on G2.com.

What do you dislike?

Nothing so far. It's been incredibly impressive. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The use of Keyfactor command will require you to re-think how your security, IT, and AppDev teams communicate. It's recommended that you consider discussing how this product will accelerate application development so that teams build secure applications. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

PKI Security issues become a think of the past. No more emailing user names and passwords to certificate holders. Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I like that the interface to generate and manage certificates is easy to navigate and is almost 100% point and click. Setup of the software is very straight forward and can be completed in under an hour (provided communication and ACL's allow this). I also like the feature in Key Factor that goes out into your network and scans for certificates and adds them to your database so you can be aware of all certificates in your environment in one central location. Review collected by and hosted on G2.com.

What do you dislike?

The error logging in the application is not always cut and dry as to what actually failed and why. I'd also like to see the application have the ability to lock down the certificate search so that if a user searches certificates they only see the ones they're allowed to create rather than being able to see all of the certificates and potentially download them as well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were using another solution and we needed something to allow for self-service in order to cut down on the SLA as the team that handles PKI is extremely small and it was difficult to make the SLA's all the time.

We've been able to cut down on certificate requests by a good percentage by allowing users to create their own certificates, allowing the team to better handle the tickets that come in for some certificates as well as work on other projects. Review collected by and hosted on G2.com.

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Response from Ryan Sanders of Keyfactor Command

Thank you very much for taking the time to review Keyfactor. We’re glad you and your team have had a great experience so far!

With your concern regarding error logging, it would depend if you’ve deployed Keyfactor Command on-prem or cloud-hosted. If you’ve deployed on-prem, please review our documentation for error logging. If you're cloud-hosted, please contact support for more details.

When it comes to locking down certificate searches, you can accomplish this depending on the roles and permissions you’ve set, as well as using the “My Certificates” collection. For best practices regarding permissions, please reach out to your customer success representative.

We encourage you to continue to submit your feature requests and feedback to our support team.

Thanks,

The Keyfactor Team

IC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Keyfactor Command is one of the best LCM tools that I have ever used. The interface (Management Portal) allows total oversight and control over managing PKI effectively and efficiently in an intricate environment. The professionalism and expertise of the support team is above and beyond. They were able to implement, configure, and integrate seamlessly into our security practice and CI/CD pipeline. Review collected by and hosted on G2.com.

What do you dislike?

Successful implementation of Keyfactor Command in a corporate space requires total buy-in from the leaders of the company. Cross coordination between InfoSec teams, IT/helpdesk team, Admininstrator's, Dev/Engineer's teams, IS A MUST! The better your team's communicate and work together, the better the integration goes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Automation of PKI in a CI/CD pipeline.

Improved operational efficiencies drove down cost and increased revenue. Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Flexible, user friendly Ui and stable. Each version release continues to improve on the previous version. Review collected by and hosted on G2.com.

What do you dislike?

Would new features to be part of the standard build Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Keyfactor Command has proven to be the perfect mix of ease of use and administration, flexibility and cost effective for managing my ADCS based PKI Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Certificate life cycle management. Overall PKI Management is a godsend compared to the native tools available for ADCS. Review collected by and hosted on G2.com.

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Response from Ryan Sanders of Keyfactor Command

Thank you so much for taking the time to review Keyfactor. We’re happy to know Keyfactor Command has made managing PKI easy for you and your team!

Since we release new product updates every month, we’re always looking for ways to help our customers enjoy the latest features and improve the upgrade process.

Please be sure to submit your requests and feedback to our support team.

Thank you,

The Keyfactor Team

AI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The company has made many changes to their UI and features and they listen to their customers and implement changes that their customers are asking for. The other reason is their support is fantastic and they really listen to what you want and work to help you Review collected by and hosted on G2.com.

What do you dislike?

As they have grown they have changed their pricing model and I think it is still a good value, but the increase was a little extreme Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Being able to keep expiring certificates from happening. Alert owners of certificates when a certificate is going to expire.

How do I allow users to request certificates without involving different teams. Review collected by and hosted on G2.com.

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Response from Ryan Sanders of Keyfactor Command

Thanks for taking the time to review Keyfactor! We’re glad you and your team have had a great experience with Keyfactor Command and customer support.

You are correct that we’ve switched from perpetual to subscription-based pricing, but we’re happy to see that you continue to see good value in the product and that we’ve been responsive to your UI and feature requests.

Please continue to attend our customer webinars and keep submitting your feature requests to our support team.

Thanks,

The Keyfactor Team

AI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The company is great to work with, their product is changing based on customer feedback. Tech Support is also wonderful Review collected by and hosted on G2.com.

What do you dislike?

The price model that they switched to raised our price and it was a little high Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Expiring Certificates and easy way to request and protect the private keys Review collected by and hosted on G2.com.

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Response from Ryan Sanders of Keyfactor Command

Thanks for taking the time to review Keyfactor! We’re glad you and your team have had a great experience with us and we've been responsive to your feedback.

Regarding the price model, you are correct that we switched from a legacy perpetual licensing to a subscription-based model. Despite the change in pricing model, we’re happy you continue to have a positive experience with our products and services.

We remain committed to transparent and predictable pricing (no hidden costs) for our customers to ensure you get the maximum value out of Keyfactor year after year.

Thanks,

The Keyfactor Team

EF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Automation of the managed PKI solution with excellent support Review collected by and hosted on G2.com.

What do you dislike?

Upgrades for on-prem agent is time consuming Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get top of the line strong authentication without the management headaches. Excellent support team helps you all the way to achieve your goals. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are solving network access control (NAC) primarily. With remote work for all employees, NAC gives us additional security in allowing only managed devices to connect to the network Review collected by and hosted on G2.com.

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Response from Ryan Sanders of Keyfactor Command

Thank you so much for taking the time to review Keyfactor. We’re thrilled that you’ve been able to support your remote workforce with Keyfactor Command!

Regarding your concern regarding upgrades, we recommend you contact your customer success representative to make sure we have communicated best practices around installs and upgrades.

Thank you,

The Keyfactor Team

AI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The GUI is well laid out and getting certificates into Keyfactor is fairly easy. Review collected by and hosted on G2.com.

What do you dislike?

The API documentation needs to be worked on. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Certificate inventory and certificate self service Review collected by and hosted on G2.com.

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Response from Ryan Sanders of Keyfactor Command

Thanks for taking the time to review Keyfactor! We’re happy to hear that you've been able to leverage Keyfactor Command to enable certificate inventory and self-service.

Regarding your concerns with API documentation, we’ve introduced a new, interactive API utility and updated documentation embedded within the application. You can learn more in the URL below:

https://blog.keyfactor.com/whats-new-keyfactor-8

If you have any questions around updating to Keyfactor 8 (or later), please reach out to your customer success representative.

Thanks,

The Keyfactor Team

AF
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

I liked the cert management and generation part of it. Review collected by and hosted on G2.com.

What do you dislike?

A bit confusing UI and terminologies when using it for the first time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Basic Benefits:

1) Cert management

2) Azure Key Vault integration

3) Flexibility of hosting it on any cloud or platform Review collected by and hosted on G2.com.

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Response from Ryan Sanders of Keyfactor Command

Thanks for taking the time to review Keyfactor! We’re glad you and your team have had a great experience with Keyfactor Command.

With your concern regarding the UI, we are excited to release a new refreshed UI and in-application help. These improvements were purpose-built to streamline and simplify your day-to-day experience within the Keyfactor platform.

You can learn more in the URLs provided below:

https://blog.keyfactor.com/whats-new-keyfactor-8

https://blog.keyfactor.com/ui-improvement-keyfactor-8

If you have any questions around this, please reach out to your customer success representative.

Please continue to submit your feature requests and feedback to our support team. We continue to update and improve our UI/UX based on direct feedback from our customers.

Thanks,

The Keyfactor Team

AI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The ease of administering and utilizing the application Review collected by and hosted on G2.com.

What do you dislike?

I don't have anything at the moment I dislike. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

after clean upgrade, previously scheduled reports are not running. Review collected by and hosted on G2.com.

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