Keyfactor Command Reviews & Product Details

Keyfactor Command is a certificate lifecycle management solution that enables organizations to discover, control, and automate the lifecycle of keys and digital certificates across their IT landscape. It's the only solution that can be deployed on-premise, in the cloud, in a hybrid model, or in combination with a fully hosted PKI as a Service. The solution is also available in the Azure and AWS Marketplaces.

Seller

Keyfactor

Discussions

Keyfactor Command Community

Solution Type

Best-of-Breed

Overview by

Ryan Sanders (Senior Product Marketing Manager at Keyfactor)

Used by SyncUp FLEET and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

View More Pricing Information

Keyfactor Command Integrations

(4)

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Edgar E.

Enterprise (> 1000 emp.)

2/28/2024

"Command is a great tool for CLM"

4.5/5

What do you like best about Keyfactor Command?

Help us to manage and control all of our certificates easily and keep them updated avoiding Bussiness impacts. Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

The way to access devices and deploy the certificate, could be better and easier. Review collected by and hosted on G2.com.

Response from Warsan Ahmed of Keyfactor Command

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We appreciate your feedback! It's great to hear that Keyfactor Command is solving your CLM needs and providing a benefit that was previously lacking.

Gary L.

Field CISO | Security Services

Enterprise (> 1000 emp.)

5/7/2024

"Cert Management that Works"

5/5

What do you like best about Keyfactor Command?

The automated cert installation and renewal is complete. It works with all the applications and cert types we need Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

Not as intuitive as some other solutions, but it works and the other solutions didn't Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

2/29/2024

"KeyFactor Cert Automation"

4.5/5

What do you like best about Keyfactor Command?

KeyFactor helped us centralize the cert management Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

Keyfactor is not easy to install and requires support Review collected by and hosted on G2.com.

Response from Warsan Ahmed of Keyfactor Command

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We appreciate your feedback about Keyfactor Command. It's great to hear that it has been beneficial for centralizing your certificate management.

Willie C.

Director Identity & Access Management

Enterprise (> 1000 emp.)

3/23/2023

"Simplification of Certificate Management"

4.5/5

What do you like best about Keyfactor Command?

Easy to use and deploy. The PKI-as-a-Service implementation was straightforward and helped us ensure our root keys were properly stored/managed. The ability to ingest certificates from multiple sources helps our team have a single pane of glass for management. We are currently integrating KeyFactor with ServiceNow to streamline and simplify the user experience. Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

When you need customization, it can take some time for KeyFactor to respond. It's not terrible, and the turnaround should not be expected to be instantaneous. But we have had some delays waiting for their support team to facilitate our requests. Review collected by and hosted on G2.com.

What problems is Keyfactor Command solving and how is that benefiting you?

It provides a central view of the managed certificates for the support team. It also provides a central spot for end users to request and manage their certificates on their own. We have a number of wildcard certificates in place It has helped us track down where they are used. This reduces possible outages when certificates are renewed and also allows us to replace those wildcards certificates with individual ones when possible. Review collected by and hosted on G2.com.

Jesse Y.

Systems Engineer

Enterprise (> 1000 emp.)

3/23/2023

"Overall one of the best certificate management platforms available"

4.5/5

What do you like best about Keyfactor Command?

Keyfactor Command offers a great management tool to help inventory and track certificates across our environment. The orchestration and automation pieces of the tool offer even more benefits and allow my team and me to focus on other areas of importance while still feeling like we have a good grasp on our certificates. Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

There is not much to dislike about Keyfactor Command. If I had to nitpick, one feature I have requested many times over the years of being a customer is an automatic upgrade of their application for on-prem instances. (both the Keyfactor Command instance and each Orchestrator instance). Upgrades tend to be more complicated than other software stacks. Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

5/22/2023

"Review of Keyfactor PKIaaS Offering"

4/5

What do you like best about Keyfactor Command?

We don't manage most of the infrastructure (PKIaaS). Once set up correctly, Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

Most changes are completed by the vendor, usually at their pace, not the customers. Review collected by and hosted on G2.com.

Response from Warsan Ahmed of Keyfactor Command

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Thank you for sharing your experience with Keyfactor Command. We're glad to hear that you appreciate the convenience of having most components in the cloud. We understand your concern about changes being completed at the vendor's pace and not the customers'. We will work on improving our communication and responsiveness to better meet your needs.

It's great to hear that Keyfactor Command has helped you establish an internal PKI/CA, reducing costs associated with public CAs. If you have any further feedback or need assistance with anything, please don't hesitate to reach out. We value your input and are committed to providing the best service possible.

Kera D.

Enterprise (> 1000 emp.)

3/23/2023

"Great Product and support"

4.5/5

What do you like best about Keyfactor Command?

KeyFactor support is one of our most helpful vendors we work with. Their products are well-documented and perform as advertised. Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

There is a bit of a learning curve even for PKI as a Service customers. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

5/19/2023

"One of the best ways to manage, track, and automate certificates!"

4.5/5

What do you like best about Keyfactor Command?

Very easy to use the tool, and any questions will be answered promptly by the support team. Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

There is a little bit of a learning curve to use the tool. Review collected by and hosted on G2.com.

Response from Warsan Ahmed of Keyfactor Command

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We're thrilled to hear that you find Keyfactor Command easy to use and that our support team is providing prompt assistance. We understand that there may be a learning curve, and we're continuously working to improve user experience.

Keith S.

Senior PKI Engineer

Enterprise (> 1000 emp.)

9/2/2022

"Keith's Review"

5/5

What do you like best about Keyfactor Command?

Keyfactor Command is very robust and the ability to use the API's is a great asset Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

PAM solutions support is lacking; there are only 2-3 that are supported Review collected by and hosted on G2.com.

What problems is Keyfactor Command solving and how is that benefiting you?

We need API's to be able to communicate with Akami, we developed our own, but they would not allow us to do it, so we are waiting on them. Also, because of the restructuring of the code the Development team did for v9, no longer being able to copy out of the Location's box was the new intentional behavior. Because of this, the feature request did have to be submitted. This is to be resolved in V10. We really need to have the ability to “edit” scheduled jobs and to see the details to know the certificate, F5, and path of the delivery. Orchestrators scheduled jobs: We really need to have the ability to “edit” scheduled jobs and to see the details to know the certificate, F5, and path of the delivery. Looking at V10 release. Review collected by and hosted on G2.com.