Keyfactor Command Reviews & Product Details

It looks like Keyfactor Command has many useful functionalities but we are not yet live in production with our first workflow so it is difficult to give too much feedback about this at this point. Review collected by and hosted on G2.com.

We have faced several issues with the installation of Keyfactor Command, some of them due to GPOs or system antivirus however it was not straight forward to identify all root causes. Since the beginning of this year we are working on creating a workflow for Certificate Issuance and we are now getting close to going live. Overall, the process of deployment and of creating the workflow was quite long and we need(ed) also several feature requests to improve the user experience with the flow.

Also what we noticed is that there are not many articles online that can help with troubleshooting Command, we always need to open a case if we run into issues.

Regarding integrations, it seems that some integrations are more complicated compared to the Microsoft implementations, for example we have deployed FAS with Windows Enrollment Gateway and a new component was required for this purpose, together with extensive configuration on the server and then connecting it to Command. Review collected by and hosted on G2.com.

The SSL discovery feature is highly effective at locating and cataloging all of our certificates throughout the network. It is also very convenient for our users to request and manage their own certificates, and having the ability to oversee all our certificates from a single platform makes management much simpler. Review collected by and hosted on G2.com.

I really dislike having to add endpoints manually as certificate stores. I wish Keyfactor offered a way to automatically pull our machines, either from Active Directory or another method that doesn't rely on using a CSV file. It would be great if this could be accomplished through the SSL discovery process itself. Review collected by and hosted on G2.com.

Continuous improvement from a responsive team. Great current feature set with modules that grow the capability. (constantly adding new features) PKIaaS is a game changer for large organizations that want to get out of the business of self-managed PKI. Review collected by and hosted on G2.com.

So far there's not much I dislike. I do wish there was more workflows and customization that would allow new apps to quickly integrate via APIs to the app. Integrations are a huge part of any enterprise. Faster development times for all of the integrations and automation projects would be a huge benefit to our organization. Review collected by and hosted on G2.com.

Keyfactor Command allows for flexibility and modern integrations when working with certificates, incentivizing modernisation of workflows. Review collected by and hosted on G2.com.

There are few dislikes when it comes to Command, atleast comparing to old ADCS solutions. The lack of User specific dashboards was one of my gripes with the software, but this is being addressed in a upcoming update. Review collected by and hosted on G2.com.

Once implemented, KF Command provided our end users with one centralized location to manage their certificates. This tool has automated numerous formerly manual processes. Review collected by and hosted on G2.com.

There is a learning curve to implementation of the tool, and we have identified a few bugs that end up being a feature request to resolve. Review collected by and hosted on G2.com.

I like that there are customizable reports so that I can set up automatic email alerts for my expiring certificates. Review collected by and hosted on G2.com.

I don't have a "select all" button on pages where I could use one. Review collected by and hosted on G2.com.

We've experienced a strong, collaborative partnership with Keyfactor, marked by excellent support, strategic planning, and a clear understanding of enterprise-scale security needs. Their team is highly responsive, aligning closely with our goals and providing tailored solutions throughout implementation and beyond. Review collected by and hosted on G2.com.

Orchestrator automation could use more mature features. Review collected by and hosted on G2.com.

Easy UI, SaaS, cheaper, lots of integrations which work with our environment, support is very quick and knowledgeable Review collected by and hosted on G2.com.

Complicated at first, some docs mismatch Review collected by and hosted on G2.com.

1. Keyfactor has powerful certificate management feature across internal/public certificates and different platforms. 2. Keyfactor has a customizable workflow to meet different needs. 3. Keyfactor offers many orchestrator plugins to extend automation to various products. Review collected by and hosted on G2.com.

1. The technical support needs improvement. 2. The product requires more testing before release; we notice some obvious bugs in new versions. 3. The product should enhance some features, such as expiring email notifications. 4. Keyfactor is not easy to deploy. 5. Some features lack documentation or examples, or some docs are not updated. Review collected by and hosted on G2.com.

Ease of use. Customer Support/ Service Supoprt is always on top of things. Always have the answers to our issues. Review collected by and hosted on G2.com.

Orchestrator could use more work. I had a great environment with my old version of Ocrhestrator, since the upgrade, I have too many store types that are not working right for us. Still a great product just currently my biggest concern. Review collected by and hosted on G2.com.