Keyfactor Command Reviews & Product Details

I frequently reach out to Keyfactor to ask questions about upcoming technologies, security issues/vulnerabilities, and best practices. They are always helpful and timely, there is no question too big or too small. They have a wealth of knowledge in the digital identity space. They have an excellent support system, very knowledgeable and responsive in resolving issues. Review collected by and hosted on G2.com.

We have had to contact support for some issues, but they are responsive and professional. No dislikes with Keyfactor Command at this time. Review collected by and hosted on G2.com.

certificate management and automated emails Review collected by and hosted on G2.com.

Some Custom certificates cann not be done throught the portal Review collected by and hosted on G2.com.

I like that we have a centralized certificate storage that we can manage and that provides us with secure certificate creation. Furthermore, the reporting (collections) and workflows automate our processes and make our IT Admin's life easier, as before we had to generate certificates and ensure they were kept somewhere safe. We had to remember to renew them since we didn't have any alerting system or reporting tool. Review collected by and hosted on G2.com.

The downside with Keyfactor is that it doesn't automate the installation and deployment of new certificates created to different endpoints. It currently only supports a handful (such as F5, IIS, Key Vault), but we still have to come up with workflows/automation on our end for other non-supported endpoints. Review collected by and hosted on G2.com.

The different features of Keyfactor Command. More specifically being able to generate a PFX certificate, and the orchestration of delivering a certificate to key stores directly using the IIS agent. The support is amazing. They get back to you very quickly and resolve very fast. Review collected by and hosted on G2.com.

While they do provide some integration with public CA's, Go Daddy is not one of them. It would be great to be able to deploy public certs from GD. Also it would be nice to have some integration with Service Now to get incidents for expiring certificates generated or even provision and request certificates using Service Now. Review collected by and hosted on G2.com.

Our security team uses Keyfactor primarily to automate repetitive tasks like certificate requests, renewals, and revocations. Before Keyfactor, we were tracking certificates manually through spreadsheets, so this has been a huge upgrade to prevent any outages and downtime. Review collected by and hosted on G2.com.

The UI/UX is good but it can be improved. The UI was updated late last year and the product team has told me there will be more updates coming soon. For the UX side, there are times where the product team could reduce the number of clicks and actions to complete a task. Nothing major, just want the use paths to be more clear. Review collected by and hosted on G2.com.

The company's personnel are top notch and are very helpful and supportive. The Commnacd tool is very responsive to our desire to modify it to our needs. Review collected by and hosted on G2.com.

There is very little to dislike about Keyfactor Command. Review collected by and hosted on G2.com.

Discovery and automation features for SSL. In addition, the upgrade process has become easier with recent versions. I get very fast response when I reach out to our customer success manager, but often have slow response when going through normal support channels. Review collected by and hosted on G2.com.

It's sometimes difficult to find troubleshooting documentation when I experience a problem. I also often wait for a day or two to get a response when I open a ticket. Review collected by and hosted on G2.com.

Our ability to easily streamline the enrollment and management of PKI certificated across multiple areas of our enterprise. Review collected by and hosted on G2.com.

The UI is not the most user intuitive, it does require us putting together very detailed how to guides. Users commonly have questions about how to complete parts of the enrollment or renewal functions based on the non-intuitive UI. Review collected by and hosted on G2.com.

Keyfactor allows companies the easiest use of any CLM we've seen to date. Their thought leadership around automating refresh of certificates will be vitally important as we move toward automated security tooling. Review collected by and hosted on G2.com.

Nothing so far. It's been incredibly impressive. Review collected by and hosted on G2.com.

I like that the interface to generate and manage certificates is easy to navigate and is almost 100% point and click. Setup of the software is very straight forward and can be completed in under an hour (provided communication and ACL's allow this). I also like the feature in Key Factor that goes out into your network and scans for certificates and adds them to your database so you can be aware of all certificates in your environment in one central location. Review collected by and hosted on G2.com.

The error logging in the application is not always cut and dry as to what actually failed and why. I'd also like to see the application have the ability to lock down the certificate search so that if a user searches certificates they only see the ones they're allowed to create rather than being able to see all of the certificates and potentially download them as well. Review collected by and hosted on G2.com.