Keyfactor Command Reviews & Product Details

Keyfactor Command is a certificate lifecycle management solution that enables organizations to discover, control, and automate the lifecycle of keys and digital certificates across their IT landscape. It's the only solution that can be deployed on-premise, in the cloud, in a hybrid model, or in combination with a fully hosted PKI as a Service. The solution is also available in the Azure and AWS Marketplaces.

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Seller

Keyfactor

Discussions

Keyfactor Command Community

Overview by

Ryan Sanders (Senior Product Marketing Manager at Keyfactor)

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

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Keyfactor Command Integrations

(8)

Verified by Keyfactor Command

Keyfactor Command Media

Official Downloads

(3)

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Buyer's Guide for Certificate Lifecycle Management

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Josh L.

Enterprise (> 1000 emp.)

10/22/2020

"Keyfactor 8 and beyond webinar"

4/5

What do you like best about Keyfactor Command?

Discovery and automation features for SSL. In addition, the upgrade process has become easier with recent versions. I get very fast response when I reach out to our customer success manager, but often have slow response when going through normal support channels. Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

It's sometimes difficult to find troubleshooting documentation when I experience a problem. I also often wait for a day or two to get a response when I open a ticket. Review collected by and hosted on G2.com.

Response from Ryan Sanders of Keyfactor Command

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Hi Josh,

Thanks for taking the time to review Keyfactor! We’re happy to hear that you have had a positive experience with Keyfactor Command and customer success.

Regarding your concerns with support response, this is unusual. Please contact your customer success representative to report slow response. We take our service levels and response rates very seriously.

We’re thrilled to know that you’re looking to utilize more features, including SSL/TLS discovery, automation, and API integrations with CyberArk and ServiceNow.

I recommend you contact your customer success representative to schedule your annual PKI Health Check. That way you can review best practices and recommendations to roll out these new capabilities.

Thanks,

The Keyfactor Team

Verified User in Retail

Enterprise (> 1000 emp.)

11/19/2020

"Making Self Service PKI Possible"

3.5/5

What do you like best about Keyfactor Command?

Our ability to easily streamline the enrollment and management of PKI certificated across multiple areas of our enterprise. Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

THe UI is not the most user intuitive, it does require us putting together very detailed how to guides. Users commonly have questions about how to complete parts of the enrollment or renewal functions based on the non-intuitive UI. Review collected by and hosted on G2.com.

What problems is Keyfactor Command solving and how is that benefiting you?

The largest benefit was our ability to allow the Enterprise Security team the ability to monitor, approve, track, revoke and review all digital certificates. This had been a manual process done by Windows Administrators in the past with very little ability to monitor or have security oversight into what certificates were being issued. Review collected by and hosted on G2.com.

Response from Ryan Sanders of Keyfactor Command

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Thanks for taking the time to review Keyfactor! We’re glad you and your team have had a great experience with Keyfactor Command.

With your concern regarding the interface, we are excited to release a new refreshed UI and in-application help with Keyfactor 8. You can learn more in the URLs provided below:

https://blog.keyfactor.com/whats-new-keyfactor-8

https://blog.keyfactor.com/ui-improvement-keyfactor-8

We’ll continue to update the new UI, which is even more flexible, customizable, and easy to navigate for your users. We'd love to hear more feedback on your experience with the UI, please reach out to our support team.

Thanks,

The Keyfactor Team

Lucas M.

Small-Business (50 or fewer emp.)

12/9/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Thought leader in PKI and CLM"

5/5

What do you like best about Keyfactor Command?

Keyfactor allows companies the easiest use of any CLM we've seen to date. Their thought leadership around automating refresh of certificates will be vitally important as we move toward automated security tooling. Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

Nothing so far. It's been incredibly impressive. Review collected by and hosted on G2.com.

Recommendations to others considering Keyfactor Command:

The use of Keyfactor command will require you to re-think how your security, IT, and AppDev teams communicate. It's recommended that you consider discussing how this product will accelerate application development so that teams build secure applications. Review collected by and hosted on G2.com.

What problems is Keyfactor Command solving and how is that benefiting you?

PKI Security issues become a think of the past. No more emailing user names and passwords to certificate holders. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

10/28/2020

"Key Factor Command Certificate Management"

4.5/5

What do you like best about Keyfactor Command?

I like that the interface to generate and manage certificates is easy to navigate and is almost 100% point and click. Setup of the software is very straight forward and can be completed in under an hour (provided communication and ACL's allow this). I also like the feature in Key Factor that goes out into your network and scans for certificates and adds them to your database so you can be aware of all certificates in your environment in one central location. Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

The error logging in the application is not always cut and dry as to what actually failed and why. I'd also like to see the application have the ability to lock down the certificate search so that if a user searches certificates they only see the ones they're allowed to create rather than being able to see all of the certificates and potentially download them as well. Review collected by and hosted on G2.com.

What problems is Keyfactor Command solving and how is that benefiting you?

We were using another solution and we needed something to allow for self-service in order to cut down on the SLA as the team that handles PKI is extremely small and it was difficult to make the SLA's all the time.

We've been able to cut down on certificate requests by a good percentage by allowing users to create their own certificates, allowing the team to better handle the tickets that come in for some certificates as well as work on other projects. Review collected by and hosted on G2.com.

Response from Ryan Sanders of Keyfactor Command

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Thank you very much for taking the time to review Keyfactor. We’re glad you and your team have had a great experience so far!

With your concern regarding error logging, it would depend if you’ve deployed Keyfactor Command on-prem or cloud-hosted. If you’ve deployed on-prem, please review our documentation for error logging. If you're cloud-hosted, please contact support for more details.

When it comes to locking down certificate searches, you can accomplish this depending on the roles and permissions you’ve set, as well as using the “My Certificates” collection. For best practices regarding permissions, please reach out to your customer success representative.

We encourage you to continue to submit your feature requests and feedback to our support team.

Thanks,

The Keyfactor Team

Verified User in Computer & Network Security

Enterprise (> 1000 emp.)

12/9/2020

"Refreshing experience, working with friendly and knowledgeable SME's"

5/5

What do you like best about Keyfactor Command?

Keyfactor Command is one of the best LCM tools that I have ever used. The interface (Management Portal) allows total oversight and control over managing PKI effectively and efficiently in an intricate environment. The professionalism and expertise of the support team is above and beyond. They were able to implement, configure, and integrate seamlessly into our security practice and CI/CD pipeline. Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

Successful implementation of Keyfactor Command in a corporate space requires total buy-in from the leaders of the company. Cross coordination between InfoSec teams, IT/helpdesk team, Admininstrator's, Dev/Engineer's teams, IS A MUST! The better your team's communicate and work together, the better the integration goes. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

11/19/2020

"Why use Keyfactor"

4.5/5

What do you like best about Keyfactor Command?

Flexible, user friendly Ui and stable. Each version release continues to improve on the previous version. Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

Would new features to be part of the standard build Review collected by and hosted on G2.com.

Recommendations to others considering Keyfactor Command:

Keyfactor Command has proven to be the perfect mix of ease of use and administration, flexibility and cost effective for managing my ADCS based PKI Review collected by and hosted on G2.com.

What problems is Keyfactor Command solving and how is that benefiting you?

Certificate life cycle management. Overall PKI Management is a godsend compared to the native tools available for ADCS. Review collected by and hosted on G2.com.

Response from Ryan Sanders of Keyfactor Command

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Thank you so much for taking the time to review Keyfactor. We’re happy to know Keyfactor Command has made managing PKI easy for you and your team!

Since we release new product updates every month, we’re always looking for ways to help our customers enjoy the latest features and improve the upgrade process.

Please be sure to submit your requests and feedback to our support team.

Thank you,

The Keyfactor Team

Verified User in Insurance

Enterprise (> 1000 emp.)

10/21/2020

"Customer Satisfaction with Keyfactor"

4.5/5

What do you like best about Keyfactor Command?

The company has made many changes to their UI and features and they listen to their customers and implement changes that their customers are asking for. The other reason is their support is fantastic and they really listen to what you want and work to help you Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

As they have grown they have changed their pricing model and I think it is still a good value, but the increase was a little extreme Review collected by and hosted on G2.com.

Response from Ryan Sanders of Keyfactor Command

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Thanks for taking the time to review Keyfactor! We’re glad you and your team have had a great experience with Keyfactor Command and customer support.

You are correct that we’ve switched from perpetual to subscription-based pricing, but we’re happy to see that you continue to see good value in the product and that we’ve been responsive to your UI and feature requests.

Please continue to attend our customer webinars and keep submitting your feature requests to our support team.

Thanks,

The Keyfactor Team

Verified User in Insurance

Enterprise (> 1000 emp.)

10/22/2020

"Great Product and Company"

4.5/5

What do you like best about Keyfactor Command?

The company is great to work with, their product is changing based on customer feedback. Tech Support is also wonderful Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

The price model that they switched to raised our price and it was a little high Review collected by and hosted on G2.com.

Response from Ryan Sanders of Keyfactor Command

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Thanks for taking the time to review Keyfactor! We’re glad you and your team have had a great experience with us and we've been responsive to your feedback.

Regarding the price model, you are correct that we switched from a legacy perpetual licensing to a subscription-based model. Despite the change in pricing model, we’re happy you continue to have a positive experience with our products and services.

We remain committed to transparent and predictable pricing (no hidden costs) for our customers to ensure you get the maximum value out of Keyfactor year after year.

Thanks,

The Keyfactor Team

Verified User in Financial Services

Enterprise (> 1000 emp.)

11/19/2020

"Great product with an excellent engineering and support team"

5/5

What do you like best about Keyfactor Command?

Automation of the managed PKI solution with excellent support Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

Upgrades for on-prem agent is time consuming Review collected by and hosted on G2.com.

Recommendations to others considering Keyfactor Command:

Get top of the line strong authentication without the management headaches. Excellent support team helps you all the way to achieve your goals. Review collected by and hosted on G2.com.

What problems is Keyfactor Command solving and how is that benefiting you?

We are solving network access control (NAC) primarily. With remote work for all employees, NAC gives us additional security in allowing only managed devices to connect to the network Review collected by and hosted on G2.com.

Response from Ryan Sanders of Keyfactor Command

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Thank you so much for taking the time to review Keyfactor. We’re thrilled that you’ve been able to support your remote workforce with Keyfactor Command!

Regarding your concern regarding upgrades, we recommend you contact your customer success representative to make sure we have communicated best practices around installs and upgrades.

Thank you,

The Keyfactor Team

Verified User in Financial Services

Enterprise (> 1000 emp.)

11/19/2020

"Pretty good tool, resolving one of the major issues of IT industry"

4.5/5

What do you like best about Keyfactor Command?

I liked the cert management and generation part of it. Review collected by and hosted on G2.com.

What do you dislike about Keyfactor Command?

A bit confusing UI and terminologies when using it for the first time. Review collected by and hosted on G2.com.

Response from Ryan Sanders of Keyfactor Command

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Thanks for taking the time to review Keyfactor! We’re glad you and your team have had a great experience with Keyfactor Command.

With your concern regarding the UI, we are excited to release a new refreshed UI and in-application help. These improvements were purpose-built to streamline and simplify your day-to-day experience within the Keyfactor platform.

You can learn more in the URLs provided below:

https://blog.keyfactor.com/whats-new-keyfactor-8

https://blog.keyfactor.com/ui-improvement-keyfactor-8

If you have any questions around this, please reach out to your customer success representative.

Please continue to submit your feature requests and feedback to our support team. We continue to update and improve our UI/UX based on direct feedback from our customers.

Thanks,

The Keyfactor Team