Keyfactor Command Reviews & Product Details

Everything about Keyfactor is awesome. Mainly the UI interface and how easy it is to work with, API calls were also intuitive for automating certificate management. Multiple authentication options were also available and were very easy to configure. The use of HSM is also a plus for added security. All backend communication is over HTTPS(TLS encrypted). The Cloud Gateway makes it very easy to sync users/certificate templates over to Keyfactor. Overall a very much needed solution for our company. Keyfactor was able to integrate with multiple certificate stores to support our business requirement as well. The ability to execute SSL scanning in the environment and retrieve critical information is also an asset. The support staff that helped implement the managed PKI is very knowledgeable and responsive. Review collected by and hosted on G2.com.

Our company currently does not have any business requirement that is not met by Keyfactor at the moment. Review collected by and hosted on G2.com.

What we like best is having a workflow system makes management easier including the use of automation. We are hoping manual intervention will become a thing of the past and allow my team to run infrastructure as code. Review collected by and hosted on G2.com.

What we dislike is understanding the security segregation for users vs. features. It may cause issues where one group makes a change and will affect another group. There will be at a minimum 4 to 5 different business units using this system managing over a thousand servers and devices. Any accidental changes will have a major impact on many systems. What my team was hoping for as well was more integration for hardware devices like switches, computing gear, phones, etc. Review collected by and hosted on G2.com.

Configurable and reliable

Good User Interface

Reports Review collected by and hosted on G2.com.

Automation is not so straight forward, agents are required

Service can be expensive depending on functionality Review collected by and hosted on G2.com.

I frequently reach out to Keyfactor to ask questions about upcoming technologies, security issues/vulnerabilities, and best practices. They are always helpful and timely, there is no question to big or to small. They have a wealth of knowledge in the digital identity space. They have an excellent support system, very knowledgeable and responsive in resolving issues. Review collected by and hosted on G2.com.

We have had to contact support for some issues, but they are responsive and professional. No dislikes with Keyfactor Command at this time. Review collected by and hosted on G2.com.

certificate management and automated emails Review collected by and hosted on G2.com.

Some Custom certificates cann not be done throught the portal Review collected by and hosted on G2.com.

I like that we have a centralize certificates storage that we can manage and provide us secure certificate creation. Furthermore, the reporting (collections) and workflows to automate our process and make our IT Admin life easier as before we have to generate certificates and make sure we have to keep it somewhere safe. We have to remember to renew it since we don't have any alerting system or reporting tool. Review collected by and hosted on G2.com.

The downsides with Key factor is that it doesn't auto mate the installing and deploying the new certificates created to different end-points. It currently only support a handful (such as F5, IIS, Key Vault) but we still have come up with workflow/automation on our end for other non-support end-points. Review collected by and hosted on G2.com.

The different features of Keyfactor Command. More specifically being able to generate a PFX certificate, and the orchestration of delivering a certificate to key stores directly using the IIS agent.

The support is amazing. They get back to you very quickly and resolve very fast. Review collected by and hosted on G2.com.

While they do provide some integration with public CA's, Go Daddy is not one of them. It would be great to be able to deploy public certs from GD.

Also it would be nice to have some integration with Service Now to get incidents for expiring certificates generated or even provision and request certificates using Service Now. Review collected by and hosted on G2.com.

Our security team uses Keyfactor primarily to automate repetitive tasks like certificate requests, renewals, and revocations. Before Keyfactor, we were tracking certificates manually through spreadsheets, so this has been a huge upgrade to prevent any outages and downtime. Review collected by and hosted on G2.com.

The UI/UX is good but it can be improved. The UI was updated late last year and the product team has told me there will be more updates coming soon. For the UX side, there are times where the product team could reduce the number of clicks and actions to complete a task. Nothing major, just want the use paths to be more clear. Review collected by and hosted on G2.com.

The company's personnel are top notch and are very helpful and supportive. The Commnacd tool is very responsive to our desire to modify it to our needs. Review collected by and hosted on G2.com.

There is very little to dislike about Keyfactor Command. Review collected by and hosted on G2.com.

Discovery and automation features for SSL. In addition, the upgrade process has become easier with recent versions. I get very fast response when I reach out to our customer success manager, but often have slow response when going through normal support channels. Review collected by and hosted on G2.com.

It's sometimes difficult to find troubleshooting documentation when I experience a problem. I also often wait for a day or two to get a response when I open a ticket. Review collected by and hosted on G2.com.