Influitive Reviews

Where to start? The Influitive team, their customer experience, their VIP advocate community and their vision and delivery of the AdvocateHub is awesome!

Specifically, Influitive is helping us re-imagining the advocate experience and even parts of the customer experience. Their AdvocateHub enables us to build a deeper, personalized, and productive relationships with our customers and to nurture more meaningful relationships between our customers.

I love how Influitive is moving into the community space and how their origins in advocacy are creating such a modernized, fresh perspective on what organization's communities can look like. It's particularly noteworthy when you think that traditional communities' origins go back to the early days of the internet with bulletin boards where people were using avatars and screen names instead of their headshots and actual names!

The Influitive platform is robust and focused yet flexible. Customers and employees both really like the UI and the overall experience. I've been able to fulfill a wide variety of requests (e.g. product feedback, online reviews, education, peer support, social shares, story leads) and pursue net new opportunities across the organization. I love the flexibility and that I'm not forced into a few use cases or types of engagement (whereas traditional communities are typically focused on Q&A, submit an idea, rate content, poll).

They have a variety of service packages, so it's easy to "right-size" your support. Customer input is readily incorporated into their product and services; they practice what they preach!

Building compelling challenges and their workflows (not to mention themed and gamified campaigns) is time-consuming. It's totally worth the effort, but it's important to know your goals, the key use cases and map out the associated processes, so you're building intentionally.

There is often some concern around how Influitive is similar to existing, traditional online communities. If you're looking to spin up an advocacy program with Influitive and your organization has an existing online community, make sure to address this early on--goals, persona, message framework, promotions, content, etc. The two can co-exist and complement each other. And if your organization doesn't have an online community, I'd try going all-in with Influitive's growing community functionality instead of viewing these as separate initiatives.

In large enterprises, there are often existing programs and processes in place for advocacy use cases (e.g. sourcing case study leads, references). If you're struggling to get buy-in to incorporate these use cases into Influitive, try offering to supplement what they're already doing or proposing a pilot.

I have been involved in Customer Marketing and online communities for a long time, and I can't tell you how many times I've experienced the following scenarios:

(1) Employees would come to me wanting to get feedback or support from a certain segment of customers, and I would struggle with being so limited in our options to efficiently and quickly engage a targeted portion of our base in a focused activity (e.g. post to this forum board, promote to all customers, run a report and create an email and then email this segment).

(2) Employees tried to have business conversations in the community and the in-depth product conversations take over...again and again. This isn't a bad thing, but it's made it hard to have business-level conversations.

(3) I've seen passion and expertise in the members interacting in online communities, attending user groups and coming to our user conferences and knowing that we weren't systematically mining or mobilizing that advocacy throughout the year.

Using Influitive has removed these problems from the equation. Furthermore, we are building and deepening relationships with our customers and partners in a scalable, fun and flexible way. We know their names and stories and recognize their faces. It's a relationship as opposed to seeing someone's avatars and screen names; their name listed on a completed survey; a list of people who are willing to do references on a specific product, their brand story but not their individual story, etc.

We can our customers for feedback and support so much easier than before, which is allowing us to support existing advocacy initiatives (e.g. finding new success stories) and support new advocacy initiatives that we struggled to find time for before (e.g. asking customers for help in re-naming products, co-creating customer content on a topic relevant to industry, creating moments of delight for our customers).

It allows you to be really creative, and it's fun to come up with challenges/campaigns. Also a great platform for getting to know your customers better, but in an automated and streamlined way. I love being a part of VIP, which is Influitive's AdvocateHub for their customers, because you can easily connect with other customer marketers and learn how to better use the product.

It can take a bit of time investment to make the program worth it, but once you have that down, I think it does pay off in the long run. I think Influitive works best if you can have at least one person on your team where managing it is the main part of their job, which makes it hard if you're a smaller company.

Influitive is the best. Working with their staff feels like a partnership and they continually are improving their product, taking feedback, and involving their customers in the process. If you're considering a platform for customer advocacy or community, I'd highly recommend them as they really are the leaders in this space. Influitive has changed my career path and helped me gain a lot of great skills and knowledge I wouldn't have otherwise, simply by being involved in their customer community and using their product every day.

Influitive helps to automate parts of customer marketing, while making it fun for me as the marketer, and our customers! It's helped us to engage and delight our customers, while getting things like more reviews and referrals. I love providing an online community for our customers to interact with each other and with our employees. It helps us easily identify and recognize customers that really love us and want to work with us to make our product better.

Everything about Influitive has been great so far:

• the application is easy to use

• onboarding was quick

• the coaching has been helpful in setting goals and hitting those goals

• support is responsive, helpful and friendly

Influitive is not inexpensive, but you are getting a top-notch product and service

If you are looking for a holistic solution to advocacy, Influitive is the answer.

Influitive make building real relationships with your best customers easy. By gamifying the experience, customers provide reviews, referrals, and references for your company in a way that is engaging and rewarding for them, and you get the benefit of all those activities for your company.

Think about something you want a customer to do for you: product feedback, usability session, beta-test, customer advisory board, voice of the customer programs...Influitive makes all of that a snap.

Seeing tremendous ROI after using it for a year and will see more to come as we are a SaaS company.

They have a large library of resources to assist you to create new content and to use their tools. They also have coaches that help you define goals and more importantly to reach them! Regarding the AdvocateHub, it is perfect to build a community with your customers and build a relationship with them. It makes communication easier to receive feedback, create case studies as well as contacting possible advocates. With their own personal AdvocateHub VIP you can use the product from a customer's point of view. It gives you ideas, teach you about the product and provide a great understanding of the platform.

Administrator user interface is not always intuitive and it can be hard to find navigate. However, you can easily search in their gigantic library of tips and tricks to find whatever you need. Their mobile app also needs to be updated. I have heard they are working on it, though.

I would suggest contacting them! Their customer service is incredible and they are going to assist you with any questions you have and will surely tell you if Influitive is a good match for your organization or not.

We were looking for something to create a special community for our users. Inbound Marketing is all about creating relation and building a customer loyalty and Influitve has helped us to achieve it. AdvocateHub is the perfect tool to create this community, manage it and maintain the customer relationship.

I love the creative ideas from the challenge templates to the challenges I participate in as part of the Influitive VIP advocate hub (I learn a lot from using the product as a consumer). I really love getting to know our customers on a different level. I have built a lot of relationships with customers and have been able to offer customer service in a different way...having an advocate hub is an additional touch point to show customers some love & be there when they need us.

I am not a fan of how advocates are imported. I think there is a much better way to do it however, in the months since I have taken over the program, Influitive has already made a lot of improvements. I believe this is something they will fix in the near future.

Influitive provides another outlet for our customers to reach out to us (other than when they have issues/complaints). We are able to build relationships on an individual basis - getting to know them better as people, not just customers. It's a whole new level of trust and support.

I love the ability to segment and target as it allows a lot of personalizing, which is key in advocacy. I love that it can so easily be branded on a variety of levels e.g. challenge copy, imagery, headers, etc. I love that I can control invitations and invite directly into segments. This makes it super simple to cater to different levels simultaneously. I also love the ability to send notifications to all or segments as it keeps advocates engaged.

Sometimes the reporting can be overwhelming if you don't have your goals established. And running Influitive as an advocacy program requires resources and buy-in from senior staff and different departments. This can be tricky if it's not expected.

Integration into your existing systems is worthwhile. Make sure you have buy-in from IT as it makes integration much faster.

Business problems vary but have ranged from product awareness and customer support to marketing and sales. The platform can support several department objectives.

There's two things that I love about Influitive AdvocateHub. First of all, the platform is intuitive and easy to use. In my case this is a customer facing platform that our customers are logging in to, so it's important that Influitive AdvocateHub represents our brand well. And I'm pleased to report that it's passed the test with flying colors. The response from our customers is that the AdvocateHub is simple, easy to use, and fun. Second of all, with Influitive you're not only signing up for a scalable platform that will help your customer and advocate marketing grow, but you're signing on with a team of advocates for your own program's success. From sales, to customer success, to support, to Marketing, everyone I've interacted with at Influitive has been supportive, helpful, and a delight to work with. They are advocates for their customers - what more could you ask for?

I really can't complain. AdvocateHub has been a success since we implemented in 2014. If there is one area that could use improvement it's probably in terms of responsive design and making the experience on mobile and tablets as great as the experience is on laptops. The good thing about the Influitive team though is that if you provide feedback, they're team usually gets to working on an improvement - they're great about listening to their customers and constantly making improvements to the AdvocateHub!

If you're looking for a scalable platform to manage your advocate marketing program, Influitive is the Gold Standard in my opinion. Scalability is one of the biggest benefits of Influitive, so whether you're a small, medium, or enterprise business, Influitive will take your customer marketing to the next level. Influitive AdvocateHub will help you get to know your existing customers, uncover their needs, and help you be a better partner if you heed their strategic approach to customer and advocate marketing.

We have grown our client referral business, increased the amount of referenceable clients, and made receiving user generated content a breeze. While less quantifiable at the moment, we've increased satisfaction among our engaged customers by using the AdvocateHub to listen to their needs, solicit feedback, offer them VIP experiences, and keep our finger on the pulse of customer better than ever. In a SaaS business it's important to have the customer at the heart of everything you do, and AdvocateHub helps us do that quicker and easier than ever before.

What's not to love? Influitive allows Blackbaud a unique opportunity to connect with our customers in a way never before possible. Not only is the AdvocateHub platform an excellent user experience for our internal team, but most importantly, our customers love it. AdvocateHub is an exceptional listening tool, a direct line to your most impactful influencers. Influitive has been a hit since we first implemented in 2014. Internal interest and the number of advocates and referenceable customers we have has grown exponentially. The real-time feedback we receive continues to inform business innovation and is the quickest way to deepen and scale relationships in a fun, meaningful way. Influitive is THE scalable platform to manage your advocate marketing program. Influitive will take your customer marketing to the next level.

I don't have any complaints. If there are any small pain points, Influitive's team is most likely already aware and working on a solution. If not, they are very open to suggestions and work to quickly model improvements.

In my opinion, if you're an advocate marketer and you're not using Influitive, you're doing it wrong.

We strive to place our customers at the center of all that we do, and Influitive’s AdvocateHub makes it possible in many different ways. We're able to listen to customer needs, curate and take action on quality feedback, offer unique customer experiences, increase customer satisfaction and retention, gather user-directed content, drive customer success initiatives and more. AdvocateHub allows us to accomplish much more than we could before, and in a lot of ways allows us to accomplish new feats based on strategic feedback from the Influitive team, all at the click of a button.

The ability to have a communication hub that doesn't involve mass emails or long lists of advocates in a spreadsheet is a huge win for scaling your advocacy program. We continually engage our advocates in marketing, product and sales initiatives to drive success.

Time is what is needed in order to utilize the many capabilities of the platform, this can't be shoved to the side for utilization in your spare time. If you want to do it right, then the platform needs to be a major time commitment.

My recommendation is to view Influitive as a very effective communication hub for mobilizing your advocates. This doesn't solve or touch every issue that is involved with customer advocacy but it is a huge help in tackling some of the larger communication and engagement needs.

The need to be in sync with our customer advocates is solved by Influitive. No longer are we guessing as to which advocates are willing to meet a marketing need, we now submit a challenge and get a list of advocates who fit the need within days. We also actively build out our available sales references, online reviews, product feedback groups and produce countless pieces of content.

Influitive offers our customers a fun way to engage with our content, essentially gamifying their interaction with our company and making it FUN for them. It also:

- Rewards our customers for activities that they do on a regular basis anyway (reading blogs, sharing on social, providing product feedback, providing testimonials and case studies)

- Provides our customers with an "exclusive Members-only community", and a place to facilitate industry discussions with peer-to-peer feedback.

- Creates opportunities for our customers that they never knew existed and never thought possible to attain.

- Allows our company to gain remain in tune with what our customers think, feel, want, and need.

- Support staff is helpful and quick to respond.

- Onboarding was a little clunky, but we got through it.

- Wish there were more real examples to reference as we were building our hub.

- There are quite a few basic customizations that could be made (their Trello board is monitored regularly and updated frequently, so you're definitely able to add your suggestions there!).

Don't be afraid to ask questions. Their Support team is super responsive, and our sales rep (pre-purchase) and account rep (post-purchase) were knowledgeable and responsive to any and all questions we asked (and still ask!).

We are utilizing Influitive as a means to advance our profession through shared knowledge, open dialogue, and united passions. We have realized that Influitive will also allow our employees to engage on a more personal, community level with our Members.

I've enjoyed the gamification function of Influitive. We've been able to direct customers to each of our customer marketing platforms, give them pools of product knowledge, advice and Q&A within our discussion forums, and reward them for giving us references, case studies and testimonials. It has also been a great vehicle for delivering corporate announcements and for getting product feedback.

As a global organization, Influitive's infrastructure doesn't adequately support language preferences and the email automation functions aren't suitable for all time zones. We've needed to make adjustments and workarounds in order to serve our diverse client base best.

Getting acts of customer advocacy has been a challenge for our organization, and that has been helped with Influitive. Now, we can get clients to volunteer themselves instead of having to go to our Sales teams, who need to be focused on selling vs. finding advocates for us.

I’ve been a HUGE fan of Influitive for years! I heard about it about five years ago, used it for two and plan to roll it out at my new company Five9 in Q1 2018. Love this product as it lets me scale my program beyond anything I could do on my own! Also it’s amazing because it helps with so many aspects of marketing from references, reviews, content creation, social and so much more! Hugely valuable and HIGHLY recommend!

Nothing I'd change or recommend! The product, team and management have been fantastic to work with!

I love Influitive AdvocateHub and highly recommend it to everyone we I meet! When I originally signed up I knew it could be beneficial but it has exceeded my expectations 10x more. It's a powerful tool that can benefit almost every marketing department. It impacts everything from demand generation, to social media, to amplification of your company's awareness.

At Mitel our biggest challenges were : (1) Establish the company’s new brand in the marketplace and (2)

Develop internal buy in to spread the Mitel message via social media and (3) Generate high-quality referral leads to fuel Mitel’s growth.

The program has far exceeded our expectations. We’ve been able to engage our employees with a few clicks of a button and have complete buy-in for our new brand rolling out across

the world. It’s fantastic! Because of this buy-in, we’ve been able to generate more than

800 referrals and our employees are taking more than 140,000 social media actions to spread our message. Meanwhile, thousands of acts of gifts of recognition have gone out automatically to recognize the Champions’ contributions. All this in just 6 months since launch. Besides the referrals, those happened in two months!

I am both an end user and administrator of an AdvocateHub. As an end user I love how much fun it is to participate in an advocate hub. As an administrator of my company's hub, I love how easy it was to implement (I think we did it in 3 weeks), how easy it is to use, how addictive and fun it is to create new challenges that help the company achieve specific goals.

There really isn't anything I dislike, but one feature I'd like to see added is a preview of the hub as an advocate would see it.

We implemented our advocate hub to improve both our customer community site and reference program.

On our previous community site there was minimal traffic and almost no engagement from customers or employees. By incentivizing advocates to return regularly, we have seen a HUGE jump in traffic and engagement.

With our previous reference program, the process of identifying advocates and obtaining participation was a time-consuming process that required going through sales or services teams. Now we can reach out directly to customers, ask them to participate in various reference activities and allow them to self-select those they are willing to do.

Our advocate hub has also helped us improve employee advocacy. Participation had been steadily declining. With our advocate hub, more employees share more content because it's easy to do and they can work toward a reward they choose from the options available.

During the first 10 days that our advocate hub was live, we achieved double and triple some of our monthly goals.

Influitive's Advocate Hub is easy to use and helps me engage my customers in a meaningful way. Best of all, Influitive is committed to my success and is more of a partner than a vendor. The tool helps us communicate with our customers in a meaningful way and reward them for everything that they do for our business. Not only can we provide tools and resources to help customers with our product but we can drive measurable results by building out testimonials, a reference pool, and revenue through referrals.

I honestly don't think that there's anything I dislike about the Advocate Hub.

When I implemented the Advocate Hub, I was looking to implement an advocate marketing plan that would drive referral revenue and generate authentic marketing content. I've been able to meet my goals in terms of marketing content and have also managed to drive revenue for our business as a result of referrals.

Influitive is a great tool for getting to know all of your customer base and maintaining consistent contact with them. I especially love how the platform helps me identify customers who fly just under the radar. We all know who our most stellar and vocal customers are, and they often get the credit, are placed in the spotlight, etc. Influitive provides Customer Marketers the opportunity to give unrecognized customers the chance to prove themselves as advocates.

In addition, the gamification encourages customers to perform acts of advocacy for us without it feeling like a burden. Customers post on social media, answer questions about product feedback, and volunteer for blog posts or case studies without it being a huge ask.

I've had a few problems with the platform being buggy or not saving challenges, but Influitive Support is always extremely helpful. I also wish the platform was more organized. It can be overwhelming to look at all of the Challenges I've created and not be able to put them into folders.

Identifying our best (and sometimes unrecognized) advocates; rewarding and recognizing customers; connecting customers to each other to improve their own careers and more deeply connect them with our product.

I like that there are multiple challenges that we are allowed to complete at all times. The challenges change often so that we learn something new about our company consistently. I like that discussion boards are open to all teachers, and there are well over 10,000 teachers in my company.

When we first started with Hutong, our company's specific Influitive AdvocateHub, it was very confusing how to earn badges, coins and such.

It is easy to use and I like that you can connect with other people in your company all around the world.

Learning new things about my company. They make very interesting posts about the Chinese culture that I would have never known. It also allows others to post questions or problems that they have, so I can search for problems that I may be having as well and see if there is a solution to the problem prior to contacting our company.

One of my favorite parts of AdvocateHub is how quickly we can engage our community with new content. This could be information on new product features, highlighting star members of our community, providing educational materials, or asking for product feedback.

Also, Influitive's support team is amazing. They have always been extremely helpful and knowledgable for any situation I've needed their help with.

Currently the sorting/layout of Challenge administration is a bit clunky and requires adding keywords in the Challenge names to help find certain things. But, I do know that they are working on new features in this area and I look forward to future releases.

I've been very satisfied with every Influitive employee I have worked with. They are an outstanding company with great people!

We wanted to augment our existing community functions with a way to engage with our customers virtually with fun and educational activities. Influitive allows us to have a regular interaction with our most involved customers so we can get them any materials they need and also bring a bit of our corporate culture to them.

The results. Using Influitive has exceeded expectations when it comes to advocacy reach. The platform design is easy to use and beautiful, with lots of back end reporting that helps me track success and show stats and progress to management.

The ease of use for both admins and advocates is key: the platform is easy to navigate, easy to learn, and easy a cinch to pull data from.

Honestly, not much. I don't need as many feature updates as they provide (but I'll take too much info over not enough).

It's pricey, but the ROI for Marketing is tremendous. The use cases are endless. I've actually been able to find value for Marketing, Client Services, Product Marketing, and Development departments. If you're willing to put in the time up front to kick it off well and then maintain it, this can really be a game changer.

I've used Influitive to reach out for advocates to participate in customer case studies, videos, product beta testing, reviews, speak at events with us, and much more. I've also used it as a knowledge base for customers-- it's where I'll post news that isn't important enough to justify an email, but is a "good to know." Influitive lets you build out different sections on the hub so you can segment challenges based on topic.

The platform is really easy to use for both start up and maintenance. They offer a wide variety of templates for those starting out, which is a great source for idea generation. The ability to interact with our customers year-round, keeping them both engaged and feeling valued is a huge benefit to the platform. We've seen tremendous value and uptick in customer engagement and positive feedback since taking the Influitive platform back in-house.

At times we have had little bugs from time to time in reporting and notifications. Though there are a few issues here, the support staff is always quick to respond and very helpful and professional.

A centralized place for our customers to land for insider information and related content sharing. We've had an easier time communicating with our customers and keeping them engaged, informed and feeling valued throughout the year.

Ease of use, hands down. Influitive is a great product for advocate marketing and advocacy. There are other products that can partially do what Influitive does but no other products do exactly everything that Influitive does. It just works! You're able to really get to know your customers through challenges that you issue and also get feedback about their experience within your hub as well as your product. You get the gamification side of things but you can make it as serious or as fun as you'd like.

Nothing I'd change or recommend. Support is extremely helpful and responsive.

I'd definitely recommend this product to anyone that would benefit from it. Reach out to your coach as much as you can because they are definitely great. If you're looking at advocate marketing, Influitive is your number one go to.

A ton of reviews, reference calls, and referrals have been driven through Influitive. A lot of content generated through the hub such as testimonials and quotes have been shared via our social media accounts.

Influitive has done a great job building a technology platform to organize and mobilize advocates. They continue to improve the functionality of the online platform, and our customer enjoy being a part of our Hub.

Our strategy is to leverage the Influitive Hub for a closed group of advocates. I don't like the idea of opening it up to the entire community of prospects, customers, partners, etc.

Evaluate the number of users you plan to invite and determin whether it makes sense to keep a smaller advocate group, or open the hub to a broader community. I have had success leveraging the AdvocateHub for organizing highly-engaged smaller commmunities (~500 active users).

Influitive has helped us organize a subset of our customer base in a way that allows us to easily interact with our advocates and mobilize them in ways that support company initiatives.

It gamifies advocate engagement to the point where it's not too "cheesy" on their end. Participation feels organic and can be as serious or fun as you want it to be. I feel this was something other vendors attempted but could never do as well.

It's a growing vendor so there can still be a few dents in the software here and there. Targeting and uploading content can sometimes take a bit of time at certain points in the day but nothing that has hindered us so far.

We use our AdvocateHub as a tool for references/reference requests. It gives our customer advocates a chance to raise their hand for participation in PR campaigns, reference calls, thought leadership, etc. Where before, we were having to manually reach out via email or phone call. Now the feeling of certain advocates being "burnt out" no longer exists and we can gamify participation so that they enjoy the experience.

We use Influitive to keep our current customers happy and as an initiative to prospects. Influitive is user friendly and they have a very helpful and responsive support team. I also like that you have a team of account managers at your side if you ever have an urgent issue/question.

Price. They raised their price this past year and it was far too high.

I highly recommend this product and do believe it's a great platform. There really isn't anything else exactly like it out there. I use it to reach my current customers and help them form a networking community so I can't attest to using it for your employees.

Our customers love using Influitive! It gives them a chance to take a break during the day to participate in fun challenges while also networking with like-minded people. We are able to get several strong leads a month using our customers as our lead generators.

The ability to create a community with our customers. We have learned A LOT from them. We are able to discover what their likes and dislikes are, what tools they need to get their job done efficiently and how our product can be enhanced to fulfill those desires. By uncovering who is a "super fan" of our product allows us to leverage those customers for marketing materials and to assist sales with webinars. With Influitive, we are able to create a more meaningful relationship with our customers, and since renewals are huge for our company, it helps us to retain these customers.

Some technical issues from time to time, but they are constantly updating and working towards any issues.

Since we are a technology company, we don't have the face to face interaction with our customers on a regular basis, so with Influitive, we are able to create a deeper relationship and community. Our Advocates truly love their experience with the Hub!

I like the fact that Influitive provides ways for us to connect with our clients aside from emails and newsletters. It's a fun way for them to engage with the company and it's easy for us to use. The features also allow you to be very strategic in the way that you provide incentives from your clients. You can even group certain clients together based on criteria and target your activities to include or exclude them.

I wish it were easier to reach out to clients who are not enrolled in Influitive yet. I also find a lot of the integrations to be difficult to implement and the training videos that really don't help with the details. However, my rep Tom is always super helpful and knows the platform like the back of his hand!

Utilize the coaches as much as you can because they'll help you get the most out of the platform. There are so many features and capabilities to use and you'll really get the most bang for your buck by utilizing as many as you can - especially of it will help you achieve your marketing/client engagement goals.

We are solving engagement and event attendance issues with Influitive. Now that we have a platform to both promote events and social media while rewarding clients for attendance and engagement, we have seen an increase in overall client social media engagement and event attendance. It also helps that we can request feedback from clients on the best times for events, best topics to cover that are relevant to their roles, etc.

Influitive has helped us to capture the voice of the customer and maintain our organization's customer centric values. We've been able gain access to product feedback, industry insights, and source various types of references. As we continue to grow the program, the ability to target segmented groups will be vital to our success.

Without having multiple instances, it's difficult to run a global program in local languages.

As we roll out to our other countries, we will need to think of creative solutions as work-arounds to accommodate for the gap in supporting multiple languages.

Advocacy hubs require a lot of investment on a daily / weekly basis to allow for success. Be sure that before you launch, you are prepared to invest the time, otherwise the launch will be less successful.

We are able to offer a channel to our customers which allows them to:

- pose questions to fellow customers

- join targeted peer to peer conversations

- find product updates & company news

- share product feedback

- track advocacy actions & be rewarded for their actions

From all of these, are are able to run reports to measure the success of the program.

Where advocate software programs are concerned, Influitive is easy to use, flexible, and customizable. With Influitive, our company is able to gather product reviews, encourage customers to submit reviews, and allows them to serve as references for prospects. It's easy for us to achieve all of these goals in Influitive. Additionally, it's great being able to send rewards to customers easily. Influitive allows you to choose a reward vendor that fits your needs and the setup is quick and easy!

None. I don't really have any complaints.

We've increased customer engagement while also increasing our count of product reviews, referrals, and references.

The user interface is very easy to use. The ability to gamify asking customers to perform acts of advocacy is brilliant. The Influitive Training, Client Success and Onboarding teams are very experienced and helpful. They are continually sharing best practices with us to help us meet our program goals.

The reporting is a bit complex and not super easy to use. This is the only complaint that I have.

You cannot make a bad decision investing in the Influitive AdvocateHub. Have a clear set of objectives that you want to achieve with the technology. It is a great technology with a great team behind it.

Customer engagement, increasing brand awareness and generating referrals from our existing customers. We are in the early stages of launching our program, however, we have seen significant interest from our customers to join the program.

That the program is well structured with a clean design. It makes reviews and referrals easy for customers to engage with in a fun way. Gamification with Influitive is taking strides in the marketing world.

Parts of the layout seems repetitive. The social sharing and some of the other options could get cumbersome for users who would clog their feeds with our content making it seem less like advocacy and more like just a way to earn points. Gamification has a very fine line of true advocates and people trying to earn points, money, or swag.

Influitive can be expensive, but it's worth the price. Look at what you're aiming to accomplish, and the resources while evaluating the program.

To gain more fans of the company and engage them with our brand. It helps with keeping the company current in the customer's eyes, and introduces them to our new products, news, and possibility of cross selling

Influitive is helpful in that it gives you a platform to post challenges and then approve them for points which you can reward your advocates with. There aren't many software options for this and theirs is one of the most inclusive on the market. Their support team has always tried hard to help me with issues I've had.

Influitive is SUPER buggy. I get errors for random things nearly every time I use it. On top of that, it's really hard to automate or scale anything in Influitive. For example - you can't bulk select challenges to edit, approve, delete, move, etc... So so time consuming!

I'd also argue that the automation features are lacking when it comes to challenge approval. So much of it requires manually reading/reviewing and approving.

Ok for small businesses - but really rough for a large or growing company.

Trying to find a way to incentivize actions and then measure/reward them. It gives us a place to do this to some extent.

The concept is a cool one that resonates with our customers. They tend to want to add some fun to their day to day and interactions at work and Influitive helps promote this.

You can use the tool to drive any and all kinds of positive behaviors from your customers. This means that there is so much you can do with the software that can benefit so many areas of your business.

I also had a great experience working with the team at Influitive. They are a great business partner.

It requires a larger investment in time than anticipated as you become a victim of your success, there is always more you can do.

Some aspects are still limited (eg. integration with CRM requires more work than anticipated and the reporting from Influitive can be better)

We are using Influitive to automate our existing rewards program and tap into a large customer base. This allows us to identify new advocates, better nurture those who are already advocates and to better organize the content we create for and with them.

The ease of collecting information from advocates without having to call/email.

Not much, it's great! When viewing challenges in the advocate view you see everything, rather than identifying which target group you'd like to view. Example: What does it look like for VIP group/ CIO group/ Starter group, etc.

At the launch of this program we only had a handle on about 20% of our customer base. Influitive allows us to reach out and collect information from hundreds of advocates without the need to email. We are at the beginning phase of our roll out but we already have referrals submitted, NPS scores, and feedback from our customers.

I like how easy the platform is to use. It's super user friendly and this makes training others in our business a smoother process. I love hearing from customers inside the hub and getting their feedback. It's a fantastic tool to build relationships with clients outside of the sales team and the sales cycle.

While the initial set up can be time consuming, connecting to your SFDC etc. the day-to-day running of the platform is super user friendly. Influitive's own platform gives you campaign and challenge ideas which is really helpful too.

If it had the ability to plug in different languages that would make expanding it across our business much easier. At the moment, areas of the platform are hard coded to English which is not ideal for a global business.

We built a library of references which teams use for RFPs. We also built a large library of case studies to showcase how our clients are using our products.

If churn is an issue for your company, the Influitive platform, let's you talk to your customers outside of the sales cycle and find out what the issue is before they get to a point where they want to leave or not renew their contract. While the platform let's you find your biggest advocates, it also helps you find any unhappy customers, giving you the chance to discuss their pain points with them and hopefully rectify this. It really allows you to offer that top customer service to your customers.

We easily identified new advocates and were able to get engagement from customers who had not been on our radar before. We also were able to easily source testimonials, online reviews, and case studies at scale. It's an easy system to learn and maximize.

Our data wasn't clean which was difficult. Since the only identifier for users is email, we ran into difficulties with people using personal emails vs work emails and some of our Salesforce data not being accurate, which led to awkward moments with our own customers during the invitation processes.

make sure your data is clean. We integrated our system with Salesforce and unfortunately our data wasn't super clean. This lead to some advocates being invited with different names tied to the email in Salesforce, or other weird instances. This data integration became a huge headache and limited how many of our customers could use the AdvocateHub. In the end, we only had a very small segment of our overall customer base using the system, which made the cost hard to justify.

Easily added on average 5-6 new online reviews a month to different review websites and outperformed our competitors on positive reviews, we were able to get some feedback from customers on product updates and UE testing, and we also were able to get testimonials and case studies from customers easily.

This app is an extension app for businesses and groups. It lets me see my VIPKID Hutng Teacher challenges, points, and rewards easily without having to log into the website to use it dally.

There is a running total of challenges and notifications, and I don’t know how to clear it. I would like to be able to clear and reset my notifications number after I’ve finished with a challenge, or read a notification.

Definitely need this as a teacher who wants to earn Huting challenge points to get rewards!

Ease of use and early notification of new challenges to earn points first if they are time sensitive or limited to number of associates that can get a certain reward.

My company uses this software to reward employees for participating in community discussions, share links and push updates. It rewards participation and points are accumulated for prizes. I find myself checking the platform several times per week to complete challenges. I enjoy the service and it's great software.

Sometimes the platform does not give assigned points right away. You share a link or answer a question, and it shows "complete" but the points are not added. Most challenges have deadlines and are not available after a set time (3-4 days), so I like to see the challenge disappear and be completely finished before I move on.

I'm not sure why my company picked this service, but I enjoy it very much. It's a highly-social community board and reward system for pushing notifications. As a user, I am having fun engaging with the company and I feel that the company listens to our responses. I can't imagine another way to interact in a large-scale business so it's great or us!

It offers a way to interact with community and learn new things about the company. I can answer survey questions and it goes directly to the community department. It's a great way to support and serve a large employee base.

This product has hooked me, it makes it easier for me to expand my small business, and give it the strength to keep growing. helps me with marketing, references and reviews between clients and associates, and especially in social networks. the platform is very intuitive, dynamic and fun. Advocates of advocateHub are the best of the entire platform.

I can not complain, the whole team is well connected, good communication and work, thanks

Personally. I think it's a costly product, but it's worth the sacrifice, for the great marketing they have, if you're really delivered to your customers is the best investment you can make, you will not regret it.

We wanted to increase our functions and interact with our customers, attract much more to our culture, we managed to get ahead of our customers and closer the viculos that unite us through videos, product testing and comments about our events. This platform allows us to create several sections with challenges to know and make known our brand.

Influitive has been a wonderful tool for our company to start our formal rewards program! The software has been incredibly easy to customize to fit what we need and customers/employees alike have been very impressed with it.

The reporting, while robust, is a little difficult to figure out at first,. With work, though, you can pull the right data, and it becomes easier with use.

Connecting with our customers on a personal level as well as receiving reviews, references and referrals.

I was skeptical at first, but this platform really does work! It helps get people involved with your brand and the gamification keeps them coming back again and again. Promoting new content, letting your best customers learn about your newest offerings, getting your best references in one place and making sure they don't get fatigued...and so much more!

The software could be more customized, if I don't want to send certain emails I wish I could uncheck a box and make that possible. Since it's a relatively new technology, I'm sure they'll reach this level of customization soon.

Getting content to the people who are most interested and letting them know how to better use our products and services.

Easy to learn and maintain, engaging for customers, valuable for gathering customer feedback and Salesforce integration. The product has been invaluable in reducing the time it takes to secure a reference for Sales -- from day(s) to hours)

The Discussions are could be more seamlessly integrated, the quiz functionality could be more robust, and I wish the match categories were easier to search for targeting.

This product definitely fit our needs and the support and coaching for on boarding has been outstanding. Careful planning up front is key and will reduce the number of issues you have down the road.

We increased our customer engagement, increased the number of reviews on various review sites, and we've gathered valuable feedback.

AdvocateHub allows our organization to engage with our customers in a new, innovative way! It's easy to use, the team at Influitive is extremely supportive/helpful, and our customers love using it! There are also lots of reporting tools that allow us to effectively track our KPIs. We're able to get creative when thinking about new ways to engage our advocates. With such a large company, it's often hard for our customers to feel truly connected to our brand--Influitive helps to solve this!

There are still some features that the team at Influitive are working through, but really this just shows how the team is always working to improve the software. There are so many reporting options that it can sometimes become a little overwhelming/confusing, but the Influitive teams does everything they can to educate their users about these options. Not too much to complain about here.

We looked to gain valuable product feedback from our customers while also providing tools for them to improve their everyday lives. The AdvocateHub also allows us to amplify our marketing messages through our customers' own networks.

Influitive has been instrumental in our customer marketing efforts. Prior to Influitive, the only lines of personal communication we had with customers was via account managers. Now, we have an open community where we can watch educators discuss important topics, answer each others questions, and share best practices.

This exclusive community offers opportunities to enhance the way our customers learn, grow and reap the benefits of being a DreamBox Learning educator.

Also, my coach, Phillipe has been instrumental in supporting us through our launch and ongoing.

I would love to be able to view the customers Influitive from the advocates view to be able to better understand what the experience is as a specific user or as part of a specific group.

We now have the relationship and opportunity to extend and improve our renewals and expansions, as well as accessing new strategies for our extended services, such as Professional Development. We now have the opportunity to easily collect testimonials, quotes, stories, guest blog posts, round up blog posts, online reviews, and so much more.