Influitive Reviews & Product Details

I love that Influitive really allows you to get to know your customers - build and cultivate relationships and watch them turn into great advocates! It has allowed us to really "touch" each advocate and give them the personal relationship they deserve! It also allows us to put opportunities out - speaking, awards, references, social sharing, fun - in a manageable way! Our Salesforce integration and use of the reference requests is also a critical piece of our program!

Their online even was top notch using their platform! It was engaging and fun! All of the conference material was very organized and easy to follow! Review collected by and hosted on G2.com.

I like just about everything - the messaging could use some improvements, but it is still good! Review collected by and hosted on G2.com.

Topics and speakers were excellent and the content remains 'on demand for some time. Very well organized and focused. I took many tips and ideas out of the presentations ready to implement with my team, and if that isn't the hallmark of a great conference, I don't know what is! I made some great connections with like-minded individuals which will certainly bear fruit down the road. Review collected by and hosted on G2.com.

The only real downside to the conference was that interaction between attendees was not as robust as I would have liked. There were also challenges with the schedule itself - lots of pre-recorded sessions with 'live' follow-up for Q & A partially to accommodate a global audience, and partially due to practicality. Review collected by and hosted on G2.com.

It allows you to be really creative, and it's fun to come up with challenges/campaigns. Also a great platform for getting to know your customers better, but in an automated and streamlined way. I love being a part of VIP, which is Influitive's AdvocateHub for their customers, because you can easily connect with other customer marketers and learn how to better use the product. Review collected by and hosted on G2.com.

It can take a bit of time investment to make the program worth it, but once you have that down, I think it does pay off in the long run. I think Influitive works best if you can have at least one person on your team where managing it is the main part of their job, which makes it hard if you're a smaller company. Review collected by and hosted on G2.com.

The platform is really easy to use for both start up and maintenance. They offer a wide variety of templates for those starting out, which is a great source for idea generation. The ability to interact with our customers year-round, keeping them both engaged and feeling valued is a huge benefit to the platform. We've seen tremendous value and uptick in customer engagement and positive feedback since taking the Influitive platform back in-house. Review collected by and hosted on G2.com.

At times we have had little bugs from time to time in reporting and notifications. Though there are a few issues here, the support staff is always quick to respond and very helpful and professional. Review collected by and hosted on G2.com.

Influitive puts a lot of tools and ideas at your fingertips, making implementation of a rich advocacy site, and program, very easy. The interface is great to work with, as are the staff. Your success will only be limited by your commitment and effort. Review collected by and hosted on G2.com.

The only criticism of Influitive isn't really a criticism of Influitive, but a criticism of client advocacy. Client advocacy takes time and commitment! Influitive makes it easy, but there are still many manual processes. Some aspects of the Influitive hub require manual effort that you might wish were more automated, but the more automated things are the less relationship building takes place. Review collected by and hosted on G2.com.

Best thing is, it's easier to manage our loyal customers, referrals and case studies, also engagement is simplified with " Influitive ". Therefore it's marketing platform help us to improve to our social media engagements. Like promote our social media posts, gather customer replies, recommendations, reviews with collecting referrals. Review collected by and hosted on G2.com.

Not much, we tested on couple of our mobile devices and iPads, but overall experience is little bit low. I thinks mobile experience should be improve. Review collected by and hosted on G2.com.

Registration was easy and I appreciated the session calendar holds that were sent as I signed up for sessions pre-event. The sessions were relevant and informative - not just cheer-leading sessions lead by an Influitive team member, but useful takeaways I could apply to my hub. There was a good mix of presentation and fireside chat formats. Review collected by and hosted on G2.com.

While I did not experience this personally, some attendees had connectivity issues. Review collected by and hosted on G2.com.

The sessions provided me with a huge amount of thought and information, being fairly new to advocacy this helped me understand a bit more on how to get the most out of the platform Review collected by and hosted on G2.com.

It would have been nicer to have had the sessions spread over maybe just an extra day as there were a huge amount I wanted to be a part of and actively ask questions but was unable to and then due to work I have only just a week later been able to circle back a rewatch sessions which is a little too late for my Q+A Review collected by and hosted on G2.com.

Influitive is kick-ass.

Digital engagement is more important than ever and Influive has the tools you need to be successful. While AdvocateHub encourages and empowers organizations to build sustainable personalized relationships at scale, EventHub offers a virtual event experience that is sure to delight your external audience as well as your internal team!

What's not to love? Influitive allows Blackbaud a unique opportunity to connect with our customers in a way never before possible. Not only is the AdvocateHub platform an excellent user experience for our internal team, but most importantly, our customers love it. AdvocateHub is an exceptional listening tool, a direct line to your most impactful influencers. Influitive has been a hit since we first implemented in 2014. Internal interest and the number of advocates and referenceable customers we have has grown exponentially. The real-time feedback we receive continues to inform business innovation and is the quickest way to deepen and scale relationships in a fun, meaningful way. Influitive is THE scalable platform to manage your advocate marketing program. Influitive will take your customer marketing to the next level. Review collected by and hosted on G2.com.

I don't have any complaints. If there are any small pain points, Influitive's team is most likely already aware and working on a solution. If not, they are very open to suggestions and work to quickly model improvements. Review collected by and hosted on G2.com.

Infulitive allows all of our advocates to have one central location to interact with not only us but it also allows them a location to interact with other Genesys advocates.The platform also provides the gamification aspect of our advocacy program which our advocates love. Review collected by and hosted on G2.com.

With Genesys being a global company we have struggled a bit with the Infulitive program being truly global. Infulitive has recently added a multi language feature to their platform which is a step in the right direction however there is still room for improvement in features to make this product global. Review collected by and hosted on G2.com.

Influitive has been a valuable partner to us since the beginning. Given the field of advocacy and associated tech stack is relatively new, having a partner to guide us and share best practices has been invaluable as we have grown and expanded the influence of our program. The technology is pretty easy to use once you learn it, and functionality has consistently increased as Influitive itself has evolved. The tool allows us to engage our clients at scale and glean from them valuable insight we can use to support our business. They have a fantastic, attentive support team when issues to arise, and truly act like a partner. Review collected by and hosted on G2.com.

In order to run an effective program, you'll need a resource dedicated to building and engaging the community. At first, this is at least one full time role, but can scale back over time as your program matures. Influitive also offers a lot of support when implementing the solution to ensure you're thinking about everything. Running the community can be time consuming to do well, but there are definitely ways to ensure your team is focused on the right activity. Review collected by and hosted on G2.com.

The level of personalization that Influitive offers is great--challenges can even be brought to 1:1--we've used this degree of personalization for specific big "asks" of customers, and it's worked really well. Given how many different challenges and channels can be created, customers get a wide variety of ways in which they can engage and interact. Review collected by and hosted on G2.com.

The weekly digest doesn't currently allow admins to select which challenges get highlighted. As a result, some really valuable challenges don't get shared, and other more "fluffy" ones that we wouldn't want taking up real estate in the email get chosen. Also, admins are only allowed to choose between the digest being sent weekly or twice/week. We'd like more flexibility for when and how often the digest gets sent. Review collected by and hosted on G2.com.

I love the ability to tie discussions into challenges. It really makes the platform feel more well--rounded. There are several other platforms and tools out there that do one aspect of client community or advocacy well, but Influitive was really the only one that tied everything up into one seamless experience. It's really important to our community strategy to get our clients talking to one another to strengthen those bonds between clients, which really makes the community feel like a community and less like the company with a megaphone and the clients listening to us. Review collected by and hosted on G2.com.

I'd like for the conditional logic to be a bit better on group membership. I pull values in from Salesforce to add people to groups, and I have to do all my logic with SF workflow rules and custom fields because the only filtering I can do in Influitive is picklist values. It's really not that big of a gripe, but it was something that I wasn't expecting to have to work around. Another thing that needs a bit more work is the integrated knowledge base. It's super new, so it's not quite up to par with more mature solutions out there, but I know it's getting some dev attention, so this is subject to change. Review collected by and hosted on G2.com.

Influitive's Advocate Hub is easy to use and helps me engage my customers in a meaningful way. Best of all, Influitive is committed to my success and is more of a partner than a vendor. The tool helps us communicate with our customers in a meaningful way and reward them for everything that they do for our business. Not only can we provide tools and resources to help customers with our product but we can drive measurable results by building out testimonials, a reference pool, and revenue through referrals. Review collected by and hosted on G2.com.

I honestly don't think that there's anything I dislike about the Advocate Hub. I do have to say that their advocacy program, VIP, has gone downhill recently. That's the only thing that I think can be improved but the product itself is amazing. Review collected by and hosted on G2.com.

Influitive Live was really a great event. It overall provided some amazing content and used their own platform in a fabulous way with every event being virtual. Review collected by and hosted on G2.com.

There was honestly nothing I disliked! I'm able to go back and watch sessions that I was unable to watch day of. Review collected by and hosted on G2.com.

they totally embrace getting attendees engaged. so good to see them using their own tools

they really got engagement right could have done a virtual network event

be nice to see information on product road map Review collected by and hosted on G2.com.

running times purely because of being on a different continent

The lack of being able to download and watch at my pace sessions afterwards but have to watch a stream

because on line you miss the physical networking over a coffee or drink

be nice to see information on product road map Review collected by and hosted on G2.com.

I don't have a comparison here but I like the ability to give points for completing challenges, to configure what things get prioritized to see in the carousel, and the ability to create different channels. I like the look and layout as well. I like the reporting data and the ability to search on users to see how engaged they are. Review collected by and hosted on G2.com.

I wish users could search for challenges they want to revisit. I wish sending out invites to users took a few less clicks. I just created a video for my team yesterday to walk them through inviting new users because it is not intuitive and takes so many steps. I also wish we could dictate what is in everyone's carousel rather than it being dependent on whether someone completed a challenge that pops up there. I also wish the editing was a little easier and that you could embed images and videos directly by uploading a file. Review collected by and hosted on G2.com.

With a little training, the admin panel of Influititive is fairly logical and easy to learn. The front-end customer-facing view provides a strong tool to present a good experience to community members, incluiding the Challenge feature. Review collected by and hosted on G2.com.

Out of the box performance reporting/dashboards are good, but going beyond to configure non-standardized reports is not easy IMO. Review collected by and hosted on G2.com.

Influitive is a great channel for natural customer engagement. It allows you to gain a deeper understanding of how customers use your products and also can drive marketing opportunities. If you are looking to increase your product reviews, gain referrals from customers/trusted users, Influitive is a vendor worth considering. From a support perspective, you can leverage other customers' knowledge to help answer questions that other users may have.

We also used Influitive as a networking hub for a virtual event, which allowed attendees to interact with product experts as they would otherwise do at an in-person event. Attendees loved being able to have a virtual happy hour and network with other users at a time when many events were cancelled. Review collected by and hosted on G2.com.

It can be difficult to motivate some customers to use the platform beyond redeeming rewards. The system can be overbearing for customers if they do not have the appropriate settings for communication frequency. However, this is easily fixed if they do.

Some users also find the site to be challenging to navigate between pages, but this is solved by creating an easy-to-understand onboarding experience. Review collected by and hosted on G2.com.

I find the most helpful thing with Influitive is the training and resources. If I ever have an issue or need some inspiration for our hub, I can always find what I need in the Influitive hub. I also really love having our account manager on hand whenever I need something resolved/answered quickly. Review collected by and hosted on G2.com.

There isn't really anything I dislike, I guess it would be good to have more information around rewards and how best to decide which rewards we should chose to offer our users. Review collected by and hosted on G2.com.

What I like the most about Influitive is that it is a clean platform, easy to navigate, and with clear instructions all around, even though it is equipped with everything you need to create meaningful engagements with customers. It also enables you to build upon it and develop various aspects of your hub further. Review collected by and hosted on G2.com.

- Reporting capabilities should be enhanced as a priority. Reporting should allow for more granular data exploration, including filtering by channels, challenge types, and advocacy types in every tab.

- Reporting should also allow for integration with other programs to help automate challenge data extractions (currently downloadable as individual files) and their compilation into a single data repository for further exploration.

- Admin view should be tiered to make sure the hub's settings and other important data central to its management are not accessible to everyone with admin access.

- Admin people should have a type access that stops them from earning any points even if they complete a challenge by mistake. Review collected by and hosted on G2.com.

Connecting directly with our community users to provide information and to obtain feedback from them. Review collected by and hosted on G2.com.

An improved campaign library to use in our community that will help us reach our community and company goals. Review collected by and hosted on G2.com.

Influitive helps me in building relationships with our customers and fostering brand loyalty. The Influitive support team has been great.

I was grandfathered into Influitive after our company deployed it but we didn't really have the right person to own it. There was some internal conflict as it had been passed from person to person before I got here. I had a lot of opportunities to start where my team left off, as well as to make it my own and the support team really helped me do that. Review collected by and hosted on G2.com.

I can't think of anything I dislike about this tool.

I might say that the interface is a little clunky; it takes too many clicks, in my opinion, to be able to do most anything. But If I'm being completely honest, that probably has to do with how little we are actually utilizing it comparatively. Influitive as a whole has features and reports that I will probably never have the bandwidth to really dive into. Until we can have someone own this as their full-time job, we probably won't be able to use all the capabilities. Review collected by and hosted on G2.com.

Influitive's AdvocateHub product is truly unique. It's effectively a white label hub, that you customize to suit the needs of your advocacy programs. Within every hub, you have a discussion forum where customers or other members interact with each other; a section for 'challenges' (which are games that you can have customers complete to help you achieve business goals or have fun); a rewards section where customers can redeem the points that they earn when completing challenges; and other areas for referrals or content hosting.

A few great resources at Influitive: their sales engineering and implementation team is fantastic, their Customer Success Department is extremely knowledgeable and thorough, and their Support Team responds to requests quickly and thoroughly. Review collected by and hosted on G2.com.

We have struggled at times to make AdvocateHub integrate cleanly with Salesforce. This has led to some challenges when tracking and processing references through both systems. Review collected by and hosted on G2.com.