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Compare Gainsight Customer Communities and Influitive 
Featured Products
At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Mid-Market (48.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Gainsight Customer Communities
Star Rating
(250)4.4 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Gainsight Customer CommunitiesInfluitive
Star Rating
(396)4.4 out of 5
Market Segments
Mid-Market (48.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InfluitiveSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Communities excels in fostering customer engagement, allowing users to connect and express their opinions on various topics. This feature is particularly beneficial for customer success managers who rely on community insights to enhance client relationships.
- Users say that Influitive stands out for its exceptional customer support and success teams, with many highlighting the personalized assistance they receive. This level of support has been a significant factor in users' overall satisfaction and success with the platform.
- Reviewers mention that while both platforms have similar star ratings, Gainsight's higher G2 Score indicates a stronger overall user satisfaction. This suggests that Gainsight may offer a more reliable experience for users looking for a robust community management solution.
- According to verified reviews, Influitive's gamification features are a major draw, with users appreciating how these elements help engage customers and advocates effectively. This unique aspect sets Influitive apart from its competitors, making it a fun and interactive platform.
- Users highlight that Gainsight Customer Communities provides valuable resources for troubleshooting and feature exploration, which is essential for users managing client relationships. This accessibility to information enhances the overall user experience and supports daily operations.
- Reviewers note that Influitive's customization capabilities are a significant advantage, allowing users to tailor the platform to their specific needs. This flexibility is often praised as a key factor in successfully integrating the software into various business workflows.
Pricing
Entry-Level Pricing
Gainsight Customer Communities
No pricing availableInfluitive
No pricing availableFree Trial
Gainsight Customer Communities
Free Trial is available
Influitive
No trial information availableRatings
Meets Requirements
8.3
199
8.6
333
Ease of Use
8.7
202
8.6
330
Ease of Setup
8.2
157
7.7
233
Ease of Admin
8.6
143
8.4
265
Quality of Support
8.8
186
9.2
315
Has the product been a good partner in doing business?
8.9
143
9.1
263
Product Direction (% positive)
8.6
190
8.6
320
Features by Category
Marketing Gamification
Not enough data
8.5
57
Not enough data
9.1
43
Not enough data
8.4
50
Not enough data
8.8
62
Not enough data
8.5
61
Not enough data
7.2
43
Agentic AI - Gamification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
8.0
48
Not enough data
8.5
50
Platform
Not enough data
8.8
59
Not enough data
8.9
50
Not enough data
8.2
60
Content Sharing
Not enough data
9.1
11
|
Verified
Not enough data
9.0
10
|
Verified
Not enough data
8.3
10
|
Verified
Not enough data
8.3
11
|
Verified
Content Dashboard
Not enough data
7.8
9
|
Verified
Not enough data
7.9
8
|
Verified
Not enough data
7.5
8
|
Verified
Analytics
Not enough data
8.6
12
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
14
|
Verified
Platform
Not enough data
7.7
10
|
Verified
Not enough data
7.7
10
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Employee Advocacy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Advocacy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Building
6.9
74
8.5
55
7.0
78
8.0
48
7.6
49
Not enough data
7.1
46
Not enough data
7.4
43
Not enough data
7.6
42
Not enough data
Community Improvement
7.9
49
8.7
5
6.9
47
Not enough data
6.9
42
Not enough data
6.8
44
Not enough data
Customer Analytics
7.6
84
7.9
49
8.0
103
8.7
60
7.3
102
8.0
54
7.2
80
7.5
43
Community Management
8.1
90
8.2
50
8.1
95
8.0
53
8.3
44
Not enough data
Community Analytics
7.7
44
Not enough data
7.5
44
Not enough data
7.6
44
Not enough data
8.3
45
Not enough data
Agentic AI - Online Community Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gainsight Customer Communities and Influitive are categorized as Online Community Management
Unique Categories
Gainsight Customer Communities has no unique categories
Reviews
Reviewers' Company Size
Gainsight Customer Communities
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Influitive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
35.7%
Information Technology and Services
19.7%
Telecommunications
8.4%
Computer & Network Security
3.6%
Internet
2.4%
Other
30.1%
Computer Software
45.2%
Information Technology and Services
14.0%
E-Learning
6.2%
Marketing and Advertising
5.4%
Internet
4.1%
Other
25.1%
Alternatives
Discussions
Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?
2 Comments
DP
Yes, we have a successful community Q&A as our primary/initial use case as well as Zendesk support and a robust customer enablement (documentation and...Read more
What is a community platform?
1 Comment
JW
An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with...Read more
What does inSided Online Community Platform do?
1 Comment
RB
Platform for hosting online community - including forums, events, updates, and feature requests.Read more
What kinds of components are installed? Can you connect referrals to salesforce opportunities?
1 Comment
CB
Yes, Influitive can connect with Salesforce for Referrals. The integration is specific and uses something called Salesforce for Referrals 2.0. I've worked...Read more
Being new to advocacy do you have any tips and tricks you could share to the newbies that would help us grow the advocacy :)
1 Comment
JA
Promote your program everywhere. Evangelize it to everyone in your company. Add an email signature to the bottom of your email, create a welcome video, and...Read more
Influitive has no more discussions with answers
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