HubSpot Sales Hub Reviews & Product Details

I had never used HubSpot before this job, but I found my way around within a few days, which was very easy. The feature I rely on most is the Aircall integration because every call lands on the customer's record together with the recording. This helps me quickly see previous agreements when someone rings again about the same order. I also value the contact timeline that shows every logged Aircall call with its recording next to past orders, followed by contact notes for allergies and saved lists for our office catering clients. This setup saves me from asking customers the same questions twice. Support has always replied quickly, adding to the positive experience. Review collected by and hosted on G2.com.

My main reservation is the pricing. Tickets belong to Service Hub, which is not part of our plan, so complaints about wrong or late orders are logged in a shared spreadsheet. I would gladly give up the deal pipelines I never touch in exchange for proper ticketing in the same subscription. Review collected by and hosted on G2.com.

What I like most about HubSpot Sales Hub is that it centralizes the entire sales process in one place. It makes it easier to track opportunities, manage contacts, and automate repetitive tasks, allowing the sales team to be more organized and productive. Review collected by and hosted on G2.com.

I would like some advanced features to be more accessible in the basic plans and for the customization of certain reports and automations to be simpler. Initially, the platform can also be a bit complex for new users due to the number of tools available. Review collected by and hosted on G2.com.

I love the email tracking feature in HubSpot Sales Hub. It's incredibly useful for me as it helps me see when potential members open emails, what they're clicking on, and their conversion rates. This feature allows me to gauge their intent, which is super helpful for determining when to reach out to them directly. Also, as someone familiar with HubSpot from previous roles, the initial setup was smooth and easy for me. Review collected by and hosted on G2.com.

I think my understanding with HubSpot Sales Hub, I would get all the features. Finding out that I need to upgrade even more to get all the features was a bit frustrating. SMS use. We ended up adding it on, but again didn't know it wasn't part of the hub. Review collected by and hosted on G2.com.

I really like the ease of use with HubSpot Sales Hub, especially its incredibly intuitive user interface. Navigating around the UI to complete tasks is a breeze. The innovative design makes it easy to learn and update objects intuitively. I also appreciate how seamlessly it integrates, which made our transition from Salesforce smooth. The modern approach to the sales process and the built-in AI capabilities are impressive as well. Review collected by and hosted on G2.com.

I think HubSpot Sales Hub could improve the ease of use on the UI. I'd like to see capabilities added for users to update objects from a single screen using drop downs and right clicks. For example, the company object should branch out and show all contacts and signals associated with that company. The same approach could be used on the contact object. Review collected by and hosted on G2.com.

I guess the ability to interact with other parts of the HubSpot system. But for the Sales Hub itself, I don't see a significant benefit over other CRMs. Review collected by and hosted on G2.com.

A bit clunky to configure/customize. Extremely slow to update / reload page -- so I often end up clicking the wrong thing because the page keeps shifting. Inability to customize to the extent that I'd want to. High pricing. Repeatedly logs out / disconnects from my Outlook, and doesn't continually track the same message threads. So much manual effort required. Review collected by and hosted on G2.com.

I really appreciate HubSpot Sales Hub because it's quite affordable, practically free when we started using it. I love the simplicity of its usage; it has everything we need without unnecessary features. The email and click tracking work seamlessly with Gmail, which is fantastic since there's no setup required. I'm also happy that I switched from the previous software to HubSpot, mainly due to its better design and cost-effectiveness. Review collected by and hosted on G2.com.

Right now, HubSpot Sales Hub can't track certain subtle signals like when emails are just skimmed over without being fully opened or clicked on. It would be great if it could track more subtle engagement, like how much time recipients spend reading an email or if they only read the subject line. Also, the initial setup wasn't very easy for me. It took a month to import and reformat all the data from our previous CRM to make it work with HubSpot. Review collected by and hosted on G2.com.

I really appreciate how seamless the migration from Salesforce to HubSpot Sales Hub was, with the transition quick and my team adapting without much trouble. The way Marketing Hub integrates with it is a big plus, as I can track the source and behavior of enquiries from installers right away. This connectivity means I have all the information I need in one place, including browsing history, datasheet downloads, and quote requests, which gives me a clear insight before even making that first call. Knowing which installers are actively pricing a project helps me prioritize and time my outreach effectively. It’s also great how everything communicates well within the system, making it a breeze to keep track of notes, transcripts, and the actual status of deals. Plus, the initial setup was so efficient that we were working leads within the first week. Lastly, the integration with other tools like Aircall and Experlogix enhances the functionality, logging calls automatically and pulling quotes directly from deals, which saves a lot of time and effort. Review collected by and hosted on G2.com.

My one criticism concerns the layouts. Deal views and account screens feel busier than they need to be, and when I am working through a long list of prospects I click far more than I should to reach the information I want. The function is sound; the presentation could be tidier. Review collected by and hosted on G2.com.

I love how easy, clean, and smart HubSpot Sales Hub is. It's simple and uncluttered, which makes it fast and mobile-friendly. The mobile app is a big plus for us because our field reps can capture content quickly while they're out with customers and prospects. The new meeting recording feature is a game-changer for us—it reduces our sales team's typing and debriefing time after meetings by capturing all the notes and action items automatically. This makes follow-up tasks so much faster, applying the "eighty twenty rule" to our admin work after calls and meetings. Review collected by and hosted on G2.com.

We would love for the prospecting agent to help us find buyer intent. It was not easy to set up initially, but we muscled through it, although that was a long time ago. Review collected by and hosted on G2.com.

I like that HubSpot Sales Hub is a platform that consolidates all company information, providing proper context. With the help of AI, it's possible to turn information into actionable insights, which signifies a major paradigm shift. The platform makes everything more practical and easy to use, consolidating data and offering valuable insights. Review collected by and hosted on G2.com.

I think the implementation of AI still has room for improvement in HubSpot Sales Hub. The information is already well integrated into the platform, but turning it into practical actions in daily life doesn't seem so easy yet. This might be a cultural or usability issue that, with more refinement, could become simpler in the future. Review collected by and hosted on G2.com.

I really appreciate how HubSpot Sales Hub gives our team visibility through various dashboards, and we've managed to create some automated workflows to simplify processing our activities. One of the standout features for us is the extreme customization, which allows us to tailor how we use it, track fields, and manage our data. Additionally, the ability of HubSpot to quickly create simple workflows for our team was a major advantage. Our team is also happy with how easily we could customize the sales process and quickly achieve simplicity in our workflows with HubSpot Sales Hub. These features have made our transition from Salesforce, which was more of a glorified rolodex, an extremely valuable move for us. Review collected by and hosted on G2.com.

For our team, we have a couple of older employees who really struggle with any technology. One of the challenges is creating engaging demonstrations and training things. The HubSpot training is phenomenal as a general concept, but it isn't specific enough to what we're doing or engaging enough for our sales team. Also, the initial setup was a bit bumpy, and it took us almost 9 months to get it up and running, even with the help of a mini genius to build us an amazing system. Review collected by and hosted on G2.com.