HubSpot Sales Hub Reviews & Product Details

I wasn't terribly fond of the changes that HubSpot had made about a year ago, based on a pop-up window that kept coming into play and I was not able to turn it off at the time. The new HubSpot is much more improved and on point although I do notice a lag still with the assessment forms dropping into HubSpot still (and yes I am a cookie cleaner upper) Some of the new features I absolutely love is the pinned note that is highlighted in the folio, this stands out so well nobody can miss the most important thing on the page. The organization is still epic and keeps us right on point for the employees that use it. It has made it so I can work from home 3 days a week and still be right on point with our clientele. Review collected by and hosted on G2.com.

Still need to improve the drop time for the assessments, it still lags to the point that I will add on another because I think I dropped the ball and missed the submit button. I would still love and option of a side by side pinned note. Also recently noticed that I cannot hit enter to clear space to add an address to the "Deal Description" This feature used to allow me to enter an address simply rather then have to select a spot and then spacebar through to make sure things are not jumbled. Review collected by and hosted on G2.com.

What I like best about HubSpot Sales Hub is how easy it makes it to manage my sales activity in one place. It helps me track emails, calls, tasks, deals, and follow-ups without having to jump between multiple systems. The CRM is user-friendly, the automation saves time, and the visibility into pipeline activity makes it easier to stay organized and focused on the right opportunities. Review collected by and hosted on G2.com.

The only thing I would say is that the mobile app could always be a little better, but I think that is true with most CRM and sales tools. The desktop experience is strong, but on mobile some tasks can feel a little less smooth or take a few extra clicks. Overall, it still works well and HubSpot Sales Hub is a very useful tool for managing sales activity. Review collected by and hosted on G2.com.

I like that HubSpot keeps all the information in one place and makes it easy to see what’s going on at a glance. I use the Deals and Contacts sections in the CRM the most, especially for reviewing past conversations, adding notes, and staying on top of follow-ups and tasks. I also really appreciate the different viewing options under Deals. My favorite is the Board View because it lets me clearly see the entire process on one screen. Review collected by and hosted on G2.com.

One thing I find frustrating is that the "deal owner" and "assigned to" selections reset automatically. I wish there were a way to keep it set permanently until I unselect it. It would also be helpful to have more options to customize what information is shown by default, and to make frequently used filters easier to save and access. Review collected by and hosted on G2.com.

It is so easy to use and train new reps on. Very intuitive and easy to follow. it is also very customizable. We have a great HubSpot admin that can make anything happen for the team Review collected by and hosted on G2.com.

I don't like the Goals screen. Have never been able to get that to really work they way I would like. Review collected by and hosted on G2.com.

I absolutely love HubSpot Sales Hub for its numerous integrations and customization options, which help me track the sales team effectively. The continuous updates and new features are amazing. The sequences save us a lot of time, and the templates ensure everyone is on the same page. The visibility and automation it offers are fantastic, and I find the addition of Breeze AI to be great as it saves a ton of time by answering my questions without me having to search manually. Review collected by and hosted on G2.com.

Breeze Assistant could work faster, and having more ways to differentiate would be beneficial. Review collected by and hosted on G2.com.

I have used other CRMs since and it has become readily apparent that HubSpot is far superior and more efficient. Zoho is terrible Review collected by and hosted on G2.com.

Just keep mobile capability up to date and ahead of their competitors Review collected by and hosted on G2.com.

I like having all the information on a single platform like HubSpot Sales Hub, as it was previously scattered across different spreadsheets and platforms like QuickBooks, Excel Sheets, and Google Forms. Additionally, I appreciate the capability of the dashboards, which allow us to see not only the evolution of donations but also each team member's participation in a sales campaign. It was also easy to initially set up the system. Review collected by and hosted on G2.com.

Currently, the biggest limitation we have is the cost. The seats are somewhat expensive, and it is difficult for us to have more sales teams or teams to organize information within the platform. Review collected by and hosted on G2.com.

I find HubSpot Sales Hub invaluable for organizing my client relationships and workload. I love how predictive lead scoring directs me to the inquiries that are most important, especially during busy times. The automated call summaries are fantastic; they help me keep track of what each buyer wants without getting lost in my notes. Forecasting is another feature that I appreciate because it gives me a clear view of which deals are closest to closing. The easy integration with Google Workspace and WhatsApp streamlines communication and keeps everything connected. Additionally, the platform is user-friendly and its automation features make my life much easier. Overall, it just fits naturally into the way I work. Review collected by and hosted on G2.com.

The platform earns its keep on ease of use and automation. Even so, it would come into its own with richer analytics and with its advanced tools priced within closer reach, since a few of the reports I rely on tend to sit behind the higher tiers. I would welcome more granular reporting on which lead sources actually convert into completed sales, so I could see at a glance whether a given advertising channel is worth the spend, and I would appreciate the more advanced dashboards being included in the mid-level plans rather than reserved for the top tiers, since smaller teams could then benefit from the deeper insights without stretching the budget. Review collected by and hosted on G2.com.

Everything is clearly labelled and easy to navigate. I can quickly find deals, leads, and other key items, and as a manager I’m able to check workloads and volumes. The dashboards also make it easy to understand trends at a glance. I’ve been able to streamline processes by using workflows to integrate AI tools such as Claude, which has helped improve the team’s performance. Getting everything set up was quick and straightforward with the help of Hubspot and their integration partner, and overall it feels like very good value for money. Review collected by and hosted on G2.com.

The menu (although clear) is rather cluttered with features that we do not use though I understand this is being worked on (from my experience using the feedback forum). Review collected by and hosted on G2.com.

What I like best about HubSpot Sales Hub is how intuitive and user-friendly the platform is, even for teams that are new to CRM tools. The email tracking, meeting scheduling, pipeline management, and automation features are all integrated into one place, which makes managing sales activities much more efficient. I also appreciate the seamless integration with other HubSpot tools, allowing marketing and sales teams to stay aligned. The reporting dashboards provide clear visibility into team performance and deal progress, helping improve decision-making and productivity. Review collected by and hosted on G2.com.

One thing I dislike about HubSpot Sales Hub is that some of the more advanced features and automation capabilities are locked behind higher-tier pricing plans, which can become expensive for growing businesses. The customization options for reports and workflows can also feel somewhat limited compared to more enterprise-focused CRM platforms. Additionally, while the interface is generally easy to use, certain features can take time to fully understand due to the large number of tools available within the platform. Review collected by and hosted on G2.com.