What do users say?

I love that I can quickly see the status of deals without having to follow up separately with each rep. Deal pipeline provides a quick snapshot of open pipeline, and activity tracking is helpful to see if we are moving things along on time. I use contact history when doing a quick review of an account or when preparing for a pipeline meeting. Review collected by and hosted on G2.com.

The CRM still has to be maintained by the team, and if reps do not update activities or add information differently, report data will be less accurate. Certain reports and automation will require additional setup, especially when there are multiple steps in the sales process with rules to follow. Review collected by and hosted on G2.com.

The sales process lives in the same system as everything else. Deal pipelines with clear stages and win probabilities show where every deal stands. Meeting links with round-robin make booking discovery calls easy. Workflows run follow-up and nurture automatically when a deal stalls or closes. Review collected by and hosted on G2.com.

Meeting scheduling can't route prospects by location, even on higher tiers. A round-robin page only splits meetings evenly, so we built a routing form in front of three separate links to get territory-based booking. Some automation behaviour is also surprising. Switching on a workflow doesn't enrol records that already match, and the existing ones need a separate manual step. Review collected by and hosted on G2.com.

What I find most helpful about HubSpot Sales Hub is how easy it is to use. Our team adopted it quickly, and the pipeline data stays accurate. Email tracking, templates, and sequences save a lot of time on outreach and follow-ups, and the built-in meeting scheduler makes booking calls simple. Having sales, marketing, and contact history in one CRM gives a clear view of every prospect. Reporting and dashboards are straightforward, and the integrations with Gmail, Outlook, and LinkedIn work smoothly. Review collected by and hosted on G2.com.

The least helpful part of HubSpot Sales Hub is the pricing. It gets expensive quickly as you move to the Professional or Enterprise tiers and add more users, and key features like advanced sequences, forecasting, and custom reporting are locked behind higher plans. Customization can also feel limited for more complex sales processes, and reporting isn't as flexible as some competitors. Occasionally, email sequences and tracking hit sending limits, and the add-on costs for extra features can add up over time. Review collected by and hosted on G2.com.

I really appreciate HubSpot Sales Hub's very intuitive interface, which makes it easy to train new sales team members, even with our high turnover. The logical format helps new users start quickly. I also like the customizable fields tailored for our team's needs, such as handling unique fields like immigration status. The ease of setup was a big plus, and using the Breeze assistant sped up the process a lot. Aligning email marketing, lead nurturing, and reporting is seamless, making operations smoother. Additionally, your AI assistant is very helpful. Review collected by and hosted on G2.com.

We have some issues integrating plugins like Salesmsg, but it has nothing to do with HubSpot Sales Hub itself. As a small business in the education industry, we need advanced automation and workflow features within our lower price package. We don't need more contacts but more capabilities to upgrade our efficiency. Review collected by and hosted on G2.com.

The most valuable feature is its ease of access and ability to extract meaningful data efficiently. It is one of the best CRM platforms for both Sales and Customer Success functions, particularly due to its capability to create streamlined workflows, automate follow-ups, and manage tasks effectively. This has significantly improved organization, visibility, and overall process management. Review collected by and hosted on G2.com.

One challenge is the large number of features available, which can sometimes make it difficult to stay focused on the most important metrics. While the platform offers extensive functionality, navigating through multiple options may occasionally create complexity and distract from key performance indicators. Review collected by and hosted on G2.com.

All the features and capabilities available. It is very flexible and can be crafted to each businesses operational model. The association between objects keeps structure clean and organized. Review collected by and hosted on G2.com.

Probably sequences, they seem like an unnecessary and underutilized tool when a user becomes fluent in workflows. Review collected by and hosted on G2.com.

What I like most is that HubSpot keeps a lot of the sales process in one place. The interface is pretty straightforward to navigate, and having contacts, deals, emails, and activity history together makes it much easier to stay organized. I also like how easily it connects with the other tools we use, so I’m not constantly having to move information around manually. Review collected by and hosted on G2.com.

The main thing I dislike is that some of the more useful features are locked behind the higher-tier plans, so the cost can add up pretty quickly. It can also feel a little overwhelming when there are a lot of features and settings to work through, and some parts of the platform can feel slower when you’re dealing with a lot of data. Review collected by and hosted on G2.com.

What I like best about HubSpot Sales Hub is the visibility it gives me into prospect engagement. Being able to see when someone opens an email helps me better understand interest and determine the right timing for follow-up.

I also really value Sequences. They allow me to stay consistent with outreach, automate follow-ups, and make sure opportunities do not fall through the cracks while still keeping the communication personalized. Overall, I think the value is strong for what we are paying. The time saved through sequences, email tracking, and centralized sales activity makes the platform worthwhile, especially when managing a large number of prospects and follow-ups. Review collected by and hosted on G2.com.

I think HubSpot could do a better job of recognizing and flagging duplicate contacts and companies. Duplicates should be easier to identify and merge before they create confusion with outreach, sequences, and activity tracking. Review collected by and hosted on G2.com.

What I like best about HubSpot Sales Hub is how much time it saves me when researching and organizing prospects. I use its AI features to filter clients, identify relevant contacts and outreach information, and organize companies based on specific criteria. It makes it much easier to turn a large amount of CRM data into focused, actionable outreach lists without doing everything manually. Review collected by and hosted on G2.com.

The biggest drawback is the learning curve. There is a lot going on, and if you don’t already understand how the tools work together, it can be difficult to know which features to use. I’m technically and operationally minded, but the average salesperson may not discover the most useful workflows on their own. HubSpot could improve this by proactively recommending relevant tools, guides, and best practices based on each user’s activity and the successful workflows already established by an organization’s super users. Review collected by and hosted on G2.com.

Eu gosto da automação, que funciona até no celular, e posso pedir atualizações de relatórios específicos. Gosto também da facilidade de montar uma operação e de ter visibilidade sobre o status dos negócios. O assistente de TI conectado é um destaque. Review collected by and hosted on G2.com.

Para mim continuar os avanços do até que ele seja totalmente automático. E podemos preencher os dados com cada vez mais recursos e habilidade de conversação. Review collected by and hosted on G2.com.