Top 10 HelpDocs Alternatives & Competitors

Top 10 Alternatives to HelpDocs Recently Reviewed By G2 Community

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Document360
By Kovai Limited
4.7/5
(498)
Product Description
Document360 helps your team create, collaborate, and publish a self-service knowledge base for your software with ease
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Reviewers say compared to HelpDocs, Document360 is:
Better at support
Easier to admin
Better at meeting requirements
Categories in common with HelpDocs:
Customer Self-Service

Freshdesk
By Freshworks
4.4/5
(3,684)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to HelpDocs, Freshdesk is:
Easier to admin
Categories in common with HelpDocs:
Customer Self-Service

Fin by Intercom
By Intercom, Inc.
4.5/5
(3,768)
Product Description
Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.
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Reviewers say compared to HelpDocs, Fin by Intercom is:
More expensive
Easier to admin
Better at meeting requirements
Categories in common with HelpDocs:
Customer Self-Service
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Helpjuice
By Helpjuice
4.7/5
(370)
Product Description
Helpjuice’s easy-to-use and most powerful knowledge base software is designed from the ground up to help you scale your customer support, and, collaborate better with your team.
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Reviewers say compared to HelpDocs, Helpjuice is:
Easier to admin
Better at support
Better at meeting requirements
Categories in common with HelpDocs:
Customer Self-Service

Help Scout
By Help Scout
4.4/5
(423)
Product Description
Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.
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Reviewers say compared to HelpDocs, Help Scout is:
Easier to admin
More usable
Better at support
Categories in common with HelpDocs:
Customer Self-Service

HubSpot Service Hub
By HubSpot
4.4/5
(2,887)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
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Reviewers say compared to HelpDocs, HubSpot Service Hub is:
More expensive
Categories in common with HelpDocs:
Customer Self-Service

Salesforce Service Cloud
By Salesforce
4.4/5
(7,199)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to HelpDocs, Salesforce Service Cloud is:
More expensive
Categories in common with HelpDocs:
Customer Self-Service

Front
By Front App
4.7/5
(2,416)
Product Description
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Reviewers say compared to HelpDocs, Front is:
More expensive
Better at meeting requirements
Easier to admin
Categories in common with HelpDocs:
Customer Self-Service

Zoho Desk
By Zoho
4.4/5
(7,322)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to HelpDocs, Zoho Desk is:
More expensive
Categories in common with HelpDocs:
Customer Self-Service

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