--- title: Gusto Reviews meta_title: 'Gusto Reviews 2026: Details, Pricing, & Features | G2' meta_description: Read what the Gusto community has to say about different features, use cases, and pricing models. aggregate_rating: rating_value: 4.6 review_count: 12144 scale: '5' date_modified: '2026-08-02' parent_category: name: HR url: https://www.g2.com/categories/hr --- # Gusto Reviews **Vendor:** Gusto **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.6/5.0 **Total Reviews:** 12,144 ## About Gusto Gusto is a comprehensive human resources (HR) solution designed to assist businesses in managing their payroll, benefits, hiring, and employee management needs. This platform caters to a wide range of organizations, from startups to established enterprises, providing essential tools that streamline HR processes and enhance team engagement. By consolidating various HR functions into a single, user-friendly interface, Gusto simplifies the complexities of workforce management, allowing businesses to focus on growth and development. Targeted primarily at small to medium-sized businesses, Gusto addresses the unique challenges faced by organizations that may not have extensive HR departments. The platform is particularly beneficial for entrepreneurs and business owners who seek to establish a solid foundation for their workforce without the burden of managing multiple systems. Gusto's features are designed to support various use cases, including onboarding new employees, administering payroll, and managing employee benefits, making it a versatile tool for any growing business. One of Gusto's key features is its payroll management system, which automates calculations and tax filings, ensuring compliance with federal and state regulations. This not only saves time but also reduces the risk of costly errors. Additionally, Gusto offers competitive compensation tools that help businesses benchmark salaries and create attractive compensation packages, which can be crucial for attracting and retaining top talent. The platform also includes benefits administration, allowing employers to offer health insurance, retirement plans, and other perks seamlessly. Moreover, Gusto provides a wealth of management resources, including templates and guides for performance reviews, employee handbooks, and compliance checklists. These resources empower business owners to foster a positive workplace culture and ensure that their teams are well-informed and engaged. Gusto's commitment to customer support further enhances its value, as users can access expert guidance to navigate the complexities of HR management. In summary, Gusto stands out in the HR software category by offering an all-in-one solution that meets the diverse needs of businesses. With its modern features, user-friendly interface, and robust support, Gusto enables organizations to nurture their teams effectively, ensuring that both employees and the business can thrive together. ## Gusto Pros & Cons **What users like:** - Users appreciate Gusto's **ease of use** , enjoying its user-friendly, intuitive features that simplify their experience. (5185 reviews) - Users value the **user-friendly interface** of Gusto, which simplifies payroll and HR tasks with effective automation. (2722 reviews) - Users highlight the **easy setup** of Gusto, appreciating its quick and straightforward initial experience compared to others. (2700 reviews) - Users appreciate the **accessibility and user-friendly design** of Gusto, making payroll management seamless and efficient. (2678 reviews) - Users appreciate the **user-friendly interface** of Gusto, making payroll tasks smooth and efficient to manage. (2263 reviews) - Users commend Gusto for its **user-friendly interface** , which simplifies complex tasks and enhances productivity effortlessly. (2209 reviews) - Easy Payroll (1970 reviews) - Intuitive (1912 reviews) - Users find Gusto a **time-saving solution** that simplifies payroll and hiring processes effortlessly. (1824 reviews) - Users value the **ease of use** of Gusto for payroll, simplifying tasks and enhancing overall efficiency. (1755 reviews) **What users dislike:** - Users find Gusto's **missing features** limiting, lacking intuitive expense handling and advanced reporting options. (619 reviews) - Users face challenges with **poor customer support** , finding it hard to reach representatives when needed. (548 reviews) - Users experience **payroll issues** including confusion with paused payroll confirmations and complications with manual pay entries. (454 reviews) - Users often face **login issues** with Gusto, experiencing repeated logins and integration challenges with their business systems. (415 reviews) - Users note the **limited customization** in Gusto, finding the mobile app less intuitive and lacking advanced features. (409 reviews) - Users find the **time tracking feature lacking** , desiring enhancements for ease of use and better reporting capabilities. (378 reviews) - Users experience **inconsistent support services** , leading to frustration and difficulties in resolving payroll issues effectively. (332 reviews) - Limited Features (331 reviews) - Limited Capabilities (328 reviews) - Slow Loading (301 reviews) ## Gusto Reviews ### 1. Simple, Easy-to-Use Payroll with Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Marissa C. | CPA Administrator/Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Gusto?** I like Gusto because it’s simple in the best way: it’s easy to use without feeling stripped down, and the pricing feels reasonable for what you get. They also have a great referral program, which is a nice extra perk. **What do you dislike about Gusto?** I like Gusto overall, but there are a few downsides. I find their website harder to navigate than it should be—even as someone who’s tech-savvy, it can take too long to find basic information. While they offer strong referral incentives, they’re not always implemented as advertised. Customer service is also difficult to access online, and I’ve had situations where multiple reps reached out at once and marked an issue as resolved before I could respond, which feels overwhelming and doesn’t actually fix the problem. **What problems is Gusto solving and how is that benefiting you?** They help me meet my payroll compliance requirements, and through them I found a simple 401K plan that I can contribute to. ### 2. Great one stop shop **Rating:** 4.5/5.0 stars **Reviewed by:** Jacob M. | Production Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Gusto?** I was pretty excited to see the April integration with taxes. Even though it still has a few kinks to work out—especially around web browser functionality—it’s great to see it integrated. I also really like the one-stop-shop aspect. Overall, I like the complete package of Gusto, including how seamlessly it lets you split checks. From my perspective as an employee, it was also really easy to sign up and get everything sorted out. **What do you dislike about Gusto?** The April tax integration can be difficult to navigate, especially when moving between different sections of the tax form. It’s not always easy to tell where you left off, and once it’s submitted, it can be hard to follow up or track what happens next. **What problems is Gusto solving and how is that benefiting you?** Gusto makes payroll, time off, and other work-related tasks really convenient, and it helps keep everything in one place so it’s easier to manage. ### 3. Intuitive, User-Friendly Payroll Solution with Room for Support Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra V. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2026 **What do you like best about Gusto?** I love how easy Gusto is to use and how intuitive it is. It’s really user-friendly, and I have really enjoyed that about it. The payroll trends feature is great for helping us with projections, and it's pretty self-explanatory, making it easy to use even for team members who struggle with technology. During our onboarding and payroll setup, the Gusto team was really helpful and responsive, ensuring everything was set up quickly and successfully. I like that Gusto gives you accountability by sending reminders as an admin, making sure you don’t forget anything and keeping everything on track. The report feature is also something I like as it helps our CFO with projections and financial models. **What do you dislike about Gusto?** Sometimes when there are issues that need to be fixed, we have a hard time getting a hold of someone to help us. So that's been the main thing. It's just the response when we need support quickly. That's really all. **What problems is Gusto solving and how is that benefiting you?** I use Gusto to simplify payroll and ensure compliance, making it easy for employees to log time and manage documentation. It's user-friendly and helps with financial projections through payroll trends. The setup was easy with solid support. ### 4. Fast, Knowledgeable Payroll Support You Can Count On **Rating:** 5.0/5.0 stars **Reviewed by:** Suseela S. | Supply Chain, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2026 **What do you like best about Gusto?** Whenever I've had a weird payroll question (like handling a bonus or a mid-year state move), their support team has been fast and actually knowledgeable, not just reading from a script. **What do you dislike about Gusto?** As we've added more employees, the per-person pricing adds up faster than I expected. It's great at a small size but gets pricier as you scale. **What problems is Gusto solving and how is that benefiting you?** As we've hired across different states, Gusto handles the multi-state tax registration and compliance automatically. That's a problem we simply couldn't have solved ourselves without hiring a dedicated HR person. ### 5. Easy, Refreshing Time Tracking with a Simple Interface Across PC and Phone **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2026 **What do you like best about Gusto?** I like how easy it is to manage my time tracking. I've used old corporate time tracker apps and gusto has been a breath of fresh air. I'm glad I can access it from my PC or phone - wherever I'm working at the time and it has a great simple interface. **What do you dislike about Gusto?** It's more of a niche point but I wish they had a simple export view to get all of your hours for the year without having to wait for tax time. Apparently it is possible but it has to be enabled from your employer side - but as a 1099 worker I feel like this should be by default. There's no reason it shouldn't be visible for us. **What problems is Gusto solving and how is that benefiting you?** Tracking work time shouldn't be adding work time and Gusto helps save time by. not being ADP. ### 6. Clean, Fast Payroll Platform with Easy Onboarding and Cash Flow Alerts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2026 **What do you like best about Gusto?** The clean interface makes it easy to find what I'm looking for. I like how I can switch between companies without having to log in and out. The onboarding process was simple. I like how it connects to my bank account to alert me if there isn't enough cash flow to cover payroll. The price is better than other services I've used (ADP). The site loads quickly, and I've never had any issues with its performance. **What do you dislike about Gusto?** I was charged early on for the enhanced customer service option and it was hard to get it resolved. I found dealing with the AI chat frustrating. **What problems is Gusto solving and how is that benefiting you?** Before Gusto, I used ADP. It was very hard to navigate and understand. With Gusto I feel like I have a better sense of what is being paid out, so I am more confident in my reporting. ### 7. Easy Time Tracking and Payroll, with Stress-Free CA HR & Tax Filings **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2026 **What do you like best about Gusto?** I love the time tracking feature with Gusto. Save a lot of time when running payroll. Everything felt easy to figure out as a first time business owner with employees. I love that they file state-required HR & tax form for me, especially in the state of CA where there are so many different things to file and keep track of. **What do you dislike about Gusto?** Sometimes navigating the site itself can be confusing, like too many options and it gets overwhelming. That may be a me problem rather than a them problem though. **What problems is Gusto solving and how is that benefiting you?** Gusto solves some of my HR & tax form problems. I don't have to manually file a lot of required forms when it comes to quarterly taxes or new hires, they do it automatically so I'm always in compliance. They also do time tracking and it uploads directly to the payroll. This saves me time and money. ### 8. Contractor payments stopped being a mess **Rating:** 4.0/5.0 stars **Reviewed by:** Erin S. | HR Operations and Benefits Administrator, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2026 **What do you like best about Gusto?** No more late-night scrambles to get Payrolls done on time or be too late to do the tax filings: The automated Payroll Runs are a game-changer. I just find it cool that Gusto does all of this calculation and process and even synchronizes with our time tracking tool, so that hours just flow into payroll. Another one that stands out from the rest is the employee self onboarding, where new employees can fill in details, sign documents and organise onboarding benefits without me having to track down the new employee. **What do you dislike about Gusto?** It may be a little hard to understand that sometimes, if you just want a little more advanced HR functionality, it'll cost you to really step up to a much higher-priced tier. I have also seen some hiccups in customer service during high season – fill in the blanks – tax season. **What problems is Gusto solving and how is that benefiting you?** Our payroll was a chaotic combination of spreadsheets, manual tax computations and hoping I hadn't forgotten something. Now, the tax filing, tax payments, and records are all automated, and after setting it up, I didn't have to lift a finger after that. ### 9. Easy, Intuitive Onboarding with Reassuring Compliance Support **Rating:** 5.0/5.0 stars **Reviewed by:** Petra J. | Director of Property Management, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2026 **What do you like best about Gusto?** Gusto makes employee onboarding very easy and intuitive. Our company is small, and the fact that this software ensures that we're in compliance with all employment laws is very reassuring. **What do you dislike about Gusto?** One thing I wish Gusto had the capability of was to notify supervisors if something has happened that is not in compliance with company policy. For example, if an employee is clocked in for longer than 5 hours without taking a break, it would be great if this were flagged for me so that I could respond accordingly, instead of the painstaking process of going through each payroll timesheet one by one. **What problems is Gusto solving and how is that benefiting you?** Gusto solves a lot of our compliance issues. We are a small company with no official HR department, which can be worrisome for gaps in liability. Another great thing is that it's integrated with so many other systems we use, including Google Drive, our 401k provider, and mandatory training for employees and supervisors. ### 10. Effortless Payroll Management with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Gusto?** I find it easy to manage all aspects as an employee, such as knowing when holidays are coming up, when I will get paid next, and being able to look back at past pay stubs. I really appreciate the ability to do all this on my own without having to reach out to someone else. **What do you dislike about Gusto?** This is so minor, but one thing that I don't really care for is when I'm approving employees' vacation time. I can't see in the same window if any other employees have vacation around that time just to be able to see that full view. **What problems is Gusto solving and how is that benefiting you?** Gusto helps us with payroll, maintaining 401(k) plans, and allows employees to self-regulate vacations. It's easy for me to access holiday schedules, pay stubs, and manage time-off without needing others' assistance. ### 11. Gusto Takes the Stress Out of Payroll, Taxes, and Time Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Tasha W. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Gusto?** I like how much is handled by Gusto. I don't have the most experience with taxes and the different laws between states, and knowing Gusto handles that and sets everything up correctly is a huge stress relief. I also love the team scheduling feature. I love the timeclock feature and how the team members can fix their own times! **What do you dislike about Gusto?** I don't like that I can only set the team schedule for a few months out. I wish there wasn't a limit and I could set the schedule for a year plus. **What problems is Gusto solving and how is that benefiting you?** It solves a time management issue. I would spend so much time correcting timeclocks or calculating payroll for 30+ employees. It is a huge time saver that allows me to focus on other much needed areas. ### 12. An incredibly user-friendly and feature-rich application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2025 **What do you like best about Gusto?** Gusto has a lot of features, one of my favorites being the ability to edit your clock-in time even while you're clocked in. This is especially useful so that I don't have to wait to clock out to fix my clock in time. It's a very intuitive and easy-to-use software. It was integrated seamlessly with our startup. I use Gusto every day, and I appreciate how it's not just a clock-in/out software but also implements features to integrate with my finances in general. Its super easy to use and the tax add one was an exceptional bonus. **What do you dislike about Gusto?** I wish there were a way to do a mass entry process and input a ton of hours at once. I also wish I could toggle between date entries by just pressing Enter. **What problems is Gusto solving and how is that benefiting you?** We primarily use Gusto for paying our employees while staying in accordance with IRS regulations. ### 13. I work at a small-sized company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Gusto?** One thing I’ve noticed is how easy Gusto makes it to keep track of everything in one place. Whenever I need an old paystub, tax document, or payroll record, I know exactly where to find it without digging through emails. The pay notifications are also helpful. it’s nice that the platform feels straightforward and not overly complicated. **What do you dislike about Gusto?** I would definitely recommend it for small companies. If I had to suggest one improvement, it would be making some of the payroll and tax information easier to understand for employees who are not familiar with HR or payroll terminology. A few more explanations or quick guides within the platform could make it even more user-friendly. Other than that, I haven't really encountered any major issues. **What problems is Gusto solving and how is that benefiting you?** Gusto is a simple to use platform for employees trying to access and organize their payrolls. I find it extremely convenient to use in a busy lifestyle where I do not have time to organize important documents such as paystubs, W2s and other related documents. **Official Response from Chelsea B:** > Hello there, We're glad to hear that you find Gusto's platform convenient and easy to use for organizing your paystubs and other documents. We strive to provide a user-friendly experience for all our customers. -Chelsea B Gusto Client Relations Team ### 14. Flexible, Easy-to-Use Platform with Smooth Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Gusto?** Flexibility. I was able to cleanly switch from being a 1099 employee to a W2 Employee of the same company I was contracting for. I like the ticking time box and accrued weekly hours. I appreciate the emails aroudn payments that are sent to your inbox. I was able to catch a manual error this way. The UX is easy to understand and the onboarding was easy to complete. **What do you dislike about Gusto?** I wish there was a ticker for how much money you made along with hours worked. I with there were graphical representations of income over time on the web version. **What problems is Gusto solving and how is that benefiting you?** Gusto is solving how I bill my employer and how I recieve info about my payments in a timely manner. Previously I sent a pdf word doc invoice. Now I just type it into gusto which has resulted in time saved and clean records automatically kept for me at tax time. ### 15. Easy-to-Use HR and Payroll Platform That’s Been a Huge Help **Rating:** 5.0/5.0 stars **Reviewed by:** Lucy M. | HR Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Gusto?** Gusto is so easy to use and navigate! It has been so helpful as I move into an HR role within my company **What do you dislike about Gusto?** I have experienced a few issues with payroll before. When an employee is dismissed and rehired in Gusto, the wage always takes a few weeks to correct, even if the correct wage was entered several weeks before the employee returned **What problems is Gusto solving and how is that benefiting you?** Gusto is helping us track employee's time well. The approval process for timecards is great. The onboarding in gusto is also very smooth and allows me to keep track of employee progess and lets me know what is missing ### 16. Easy Time Tracking Simple, Reliable Payroll and HR in One Place **Rating:** 3.5/5.0 stars **Reviewed by:** Sherri L. | Business Managerr, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Gusto?** It’s very easy to use for our small company. Our technicians use it for time tracking, and that makes payroll processing much simpler. **What do you dislike about Gusto?** Sometimes it’s hard to find answers to my questions when I’m using Gus. I usually end up having to connect with an actual customer service representative to get the information I need, which can be a bit frustrating. **What problems is Gusto solving and how is that benefiting you?** Gusto is solving the complexity and time burden of payroll, benefits administration, and compliance. It streamlines tasks like running payroll, managing taxes, onboarding employees, and offering benefits in one easy‑to‑use platform. This benefits me by saving time, reducing errors, and giving me confidence that payroll and compliance are handled correctly, allowing me to focus more on my actual work instead of HR administration. ### 17. Effortless HR Management and Timely Payroll **Rating:** 5.0/5.0 stars **Reviewed by:** May L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Gusto?** I use Gusto to get paid and log into my employer's HR system. Gusto is the easiest HR software I've used, and it helps me get paid on time and manage all my HR documents. I like how easy to use it is, I like how the UI is designed, and it's intuitive. The ease of use is really much appreciated. I also like how easy it is to get paid. Having a software that is easy to use reduces cognitive load, and I am able to easily finish my tasks such as onboarding and filling out my W-4. Everything was very self-explanatory. The initial setup of Gusto was very easy. **What do you dislike about Gusto?** there isn't anything I dislike! **What problems is Gusto solving and how is that benefiting you?** Gusto is the easiest HR software I've used, helping me get paid on time and manage HR documents. Its ease of use and intuitive design reduce cognitive load, allowing me to effortlessly complete tasks like onboarding and filling out forms. ### 18. Reliable and User-Friendly Payroll Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Saikumar M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Gusto?** I like that Gusto is a reliable and user-friendly payroll platform for our business. The payroll process is simple, and tax filings are handled efficiently. I appreciate the payroll automation, which eliminates manual payroll calculations and ensures everything is handled seamlessly. The ease of use and automation make Gusto especially valuable for our business. Gusto provides a guided onboarding process that made the initial setup straightforward. It scales well for our needs, making it easy to manage payroll, employee onboarding, tax filing, and employee records. **What do you dislike about Gusto?** There are a few areas that could be improved, such as more advanced and customized reporting options. These would be really helpful, especially for businesses that need detailed payroll and workplace analytics. **What problems is Gusto solving and how is that benefiting you?** I find Gusto streamlines payroll by automating calculations and tax filings, removing manual effort. It's particularly user-friendly and integrates well with accounting software, simplifying our financial processes. ### 19. Gusto: Efficient Payroll Tax Management, Streamlined Compliance **Rating:** 4.5/5.0 stars **Reviewed by:** Kohut L. | Human Resources Support Tier 2, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Gusto?** I enjoy my experience with the local tax agency notice upload and indexing tools on Gusto. They've been exceptionally useful and valuable to our operation, especially when dealing with confusing tax rate adjustments or compliance letters from state revenue departments. It makes my work incredibly easy by removing all the stressful request work and manual checking of moving tax rates. Gusto's backend reads documents and automatically updates corporate withholding rates inside the next payroll cycle, while locking a clean audit-ready paper trail in the cloud. This automation saves me the hassle of googling complicated tax jargon and reduces the risk of data entry errors and future audits. Overall, Gusto simplifies our processes and keeps us compliant effortlessly. **What do you dislike about Gusto?** I think the historical local tax amendment process, progress dashboard needs improvement. It's incredibly opaque. If a historical filing error occurs or there's a state agency dispute over past quarter payroll submissions, checking the active resolution status in their platform feels like a black spot. I can't see the real-time communication log between the system text team and the state agency, which leaves me unsure about the resolution timeline. I think they need to add an interactive milestone checker for Open Tax disputes. **What problems is Gusto solving and how is that benefiting you?** I use Gusto to manage our state-by-state remote unemployment insurance account registration. It ends our multistate tax registration filing delays by automating the process, pre-filling forms, and submitting them automatically, which prevents compliance penalties. ### 20. Simple, Reliable Payroll That Has Saved Me Money and Headache! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley P. | Owner, CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2026 **What do you like best about Gusto?** How simple everything is - they take all of the guess work out of taxes, etc. The website is so simple to use, it integrates with our quickbooks perfectly, it's reliable (never glitches or has downtime), and it's priced better than the old software we used for payroll. **What do you dislike about Gusto?** I haven't found anything I dislike. Of course, I'd love if it were less expensive, but I already saved money from switching to Gusto from my old software! **What problems is Gusto solving and how is that benefiting you?** We used to use intuit for payroll and we had a lot of mistakes as far as our taxes went. The amounts that they were calculating for us were slightly off, and we owed at the end of the year. Gusto has solved all of those issues! ### 21. Great Interface, Poor Support - but "Relax someone will get back to you within 24-48 hours" **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Gusto?** I find Gusto much easier to use compared to QuickBooks. The interface is clean and easy, making setting up and processing payroll straightforward and very easy. I like the automated tax payments feature, which simplifies the process significantly. For the most part, the interface works well, and I appreciated that the initial setup of Gusto was easy and intuitive. Our employees also find it easy to use. **What do you dislike about Gusto?** If there is an issue within Gusto, it's almost impossible to find out what's wrong and how to correct it. Their support options online are very limited. They used to have US-based support. Now everything is offshore and it is pretty horrible. I spent three hours just trying to find out what the issue was due to a notice we received from the IRS. I was literally told "relax someone well get back to me in twenty-four to forty-eight hours" It's been 40 hours and they have closed my ticket and I still have no idea what is wrong with our 941. That is not the support I am looking for. If you never have an issue everything is great but if you do this becomes the most expensive payroll provider you could choose because they will just drain your time, energy, and productivity while completely ignoring your question. Their ongoing support is so painful - it started ok and has gotten progressively worse - that we'll be looking for a new alternative. **What problems is Gusto solving and how is that benefiting you?** I find Gusto much easier to use than QuickBooks, especially for setting up payroll. The interface simplifies the process, and we benefit from automated tax payments. ### 22. Effortless Payroll and Tax Management **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Gusto?** I really like the ease of use that Gusto offers. It makes my life super easy, as I save so much time not having to figure everything out on my own. The reminders are helpful, and I appreciate the support with payroll, which I couldn't figure out myself, along with the help with regulatory advice. Overall, it's just a great product. The initial setup was super easy and intuitive, only taking a few minutes, and I value these aspects the most. **What do you dislike about Gusto?** Nothing it has been great so far. **What problems is Gusto solving and how is that benefiting you?** I find that Gusto simplifies finance and taxes for me, saving the time I would spend figuring it out myself. I appreciate its ease of use, along with the helpful payroll and tax advice. ### 23. Simple, Comprehensive, and Supportive for Growing Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Jada P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Gusto?** I continue to appreciate how Gusto provides an all-in-one platform for managing both contractors and W-2 employees. Beyond payroll, I value the integrated HR features, including hiring resources, performance management tools, onboarding support, and employee learning resources. The platform is intuitive, saves time, and makes it easier to manage the administrative aspects of running a business without needing multiple systems. I also appreciate the transparency and ease of access to important employee and payroll information. **What do you dislike about Gusto?** Overall, my experience with Gusto has been very positive. If there is one area that could be enhanced, it would be providing more guidance around multi-state tax setup and compliance requirements during the onboarding process. While I understand these regulations can vary significantly by state and may not be entirely within Gusto's control, having access to more specialized educational resources or expert support for state-specific tax questions could be helpful for new business owners navigating the setup process. **What problems is Gusto solving and how is that benefiting you?** Gusto helps me to hire individuals as I need to grow my business. Gusto has allowed me place myself on the payroll as well. Gusto provides access to HR-related tools that have helped with the hiring, evaluation, and benefits and taxes processes. ### 24. Gusto Makes Payroll Fast, Accurate, and Hassle-Free **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Gusto?** Gusto saves me hours through automating many functions. I can easily input the number of hours that my employees worked, and Gusto calculates their pay- factoring in all required tax obligations for both the employee as well as myself as the employer. It is not challenging to figure out how to edit things, add new workforce members, or tweak other information needed in order to ensure accurate payroll. Gusto is affordable and a good price for the quality of the experience. I have also always had a very good experience with the customer service representatives as well if I have ever needed help. My employees are also easily able to log in and access any documents that they need. I also enjoy that workman's compensation is an embedded feature that I can use, as well as unemployment compensation- so I don't have to worry about calculating those things myself. **What do you dislike about Gusto?** The only thing I have slight challenges with is being able to have a rate of pay that the paid time off is paid out as be different than my employees regular rate of pay. In order to do that, I needed to make the PTO rate a separate "job," which is fine, but I would love if there were an easier/clear way to do that. **What problems is Gusto solving and how is that benefiting you?** Gusto helps me save time through doing automated calculations of taxes so that I don't have to do those calculations myself. I love that Gusto is able to know what my local and federal taxes are and automatically take those out of my employees pay so that I do not worry about being hit with any unexpected tax burdens when tax season rolls around. I also love the Gusto generates tax documents for my employees so that it is easy to send them the documents that I am required to send them by law. When I think about payroll, it feels like a large burden, but being able to simply plug numbers into Gusto makes it a much easier and faster process. ### 25. Gusto Simplified Payroll with Instant Corrections, Needs Better Support **Rating:** 4.5/5.0 stars **Reviewed by:** Mazunin R. | Account Manager, Internet, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Gusto?** I mostly use Gusto's ability to make corrections to payroll after it has already been submitted. It's something I didn't know I needed until I made an error. Most payroll tools lock everything down once you submit, and fixing mistakes usually means avoiding the whole run and starting over. Gusto lets you make adjustments after submission without that drama. This flexibility has saved us from stressful situations more than once and gives me the confidence to run payroll without triple-checking every line before submitting. This feature really helps us avoid mistakes and fix them without having to rerun the entire payroll, which saves me time. The setup was easy too, with a clear guided flow that made sense without any accounting knowledge, and no technical help was needed. Our contract payment setup was especially quick, and our freelancers got everything sorted without us needing to chase for information. **What do you dislike about Gusto?** Things that may improve by Gusto is when something goes wrong outside the routine payroll. The support does not match the quality of the product itself. We had a W-2 issue that needed correcting before our employee could file their returns. Getting a clear resolution took several days of back and forth emails, and the first response we got did not actually address what we asked. For tax-related issues with a real deadline, that is genuinely stressful. The product earns high marks, but the support fell short when it counts the most. **What problems is Gusto solving and how is that benefiting you?** Gusto simplifies handling payroll for hourly employees and contractors, eliminating pay-day stress by ensuring next-day deposits. Its flexibility to correct payroll errors after submission saves us from re-running payroll, reducing stress and preventing mistakes. ### 26. Gusto Payroll Made My SCorp Switch Simple—and Payroll Day Fun **Rating:** 5.0/5.0 stars **Reviewed by:** Kate E. | Owner / Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2026 **What do you like best about Gusto?** Gusto Payroll has been incredible. I’ve been using it for the past six months, and I honestly wish I had started years ago. I was nervous about switching to SCorp status, but Gusto Payroll has been key for me through that change. Everything is laid out so well, and it makes the whole process feel much more manageable. I look forward to each payroll day, it's actually fun! **What do you dislike about Gusto?** I honestly cannot think of one thing. I am a fan! **What problems is Gusto solving and how is that benefiting you?** My biggest issue was paying my son, who works for me full time. To have his taxes withheld from each paycheck is great. ### 27. Smooth, Simple Payroll and Streamlined Employee Onboarding **Rating:** 4.0/5.0 stars **Reviewed by:** Victoria D. | dispatcher/ manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Gusto?** I like the smooth process of running payroll. It has simple steps I can follow to get it finished. The website is very simple and organized. Onboarding new employees is also simplified, but it still walks me through everything we need to enter in just a few steps. Also customer support has been very helpful in times of need. My weekly use is not over whelming as things are step by step in each sections for payroll with time and attendance and imputing tips and switching employees to check or direct deposit. I learned to use the website in a few training sessions and implementing this into my new weekly routine has been pretty smooth overall making my job smother and less stressful. **What do you dislike about Gusto?** I have trouble finding some areas. For example, the toggle for employees to be set to satellite when working over 10-hour shifts can be hard to locate. There are also other sections where you have to do a deep dive into the site to find specific things sometimes, but overall it’s decent. **What problems is Gusto solving and how is that benefiting you?** Payroll has been running correctly and efficiently each week, which has made the task much less stressful and far less of a hassle overall. ### 28. Seamless, Affordable Payroll That Runs in Minutes **Rating:** 5.0/5.0 stars **Reviewed by:** Katelyn S. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Gusto?** When we were looking for payroll software for our small company, we found Gusto. From the beginning, the process was seamless. The onboarding was simple, and whenever we had questions, they were there to answer right away. Coming from another payroll company, Gusto was the more affordable option, with pricing that felt very affordable for us. I also appreciate the speed—running our payroll only takes me a few minutes. **What do you dislike about Gusto?** Honestly, when using Gusto, the only thing I think could be different is where the time tracking is located. I’d prefer the time tracking for hourly employees and subcontractors to be separated from the vacation time. **What problems is Gusto solving and how is that benefiting you?** Gusto has helped us solve some time-saving challenges. Now, one person can handle payroll in under 10 minutes, instead of spending an entire morning trying to enter everything themselves. ### 29. Self-Service Portal Empowers Employees — Easy Access to Pay Stubs & Tax Docs **Rating:** 5.0/5.0 stars **Reviewed by:** Tess Z. | Senior Product Support, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2026 **What do you like best about Gusto?** One feature that's been especially valuable is the employee self-service portal. Team members can easily access pay stubs, tax documents, and update their personal information without having to contact HR, which saves time for everyone. **What do you dislike about Gusto?** One drawback is that customer support response times can vary during busy periods. While the support team has generally been helpful when we've needed assistance, resolving more complex questions can sometimes take longer than expected. **What problems is Gusto solving and how is that benefiting you?** An unexpected benefit has been how easy it is to stay compliant. Automatic tax filings, reminders, and clear reporting have reduced the stress of keeping up with payroll regulations. ### 30. Intuitive, Flexible Payroll and HR Made Easy with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Ron A. | Finance & Development Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Gusto?** As a nonprofit employer, we’ve used five different payroll companies over the years. I heard about Gusto from a friend and, after reading reviews, decided to make the switch. Gusto has been even better than I expected. The platform is highly intuitive and offers enough policy flexibility to support a range of HR needs. On top of that, Gusto has a fun app, which makes the experience feel a lot more user-friendly. **What do you dislike about Gusto?** We’ve been using Gusto for almost a year, and so far I haven’t found anything to be disappointed about. I’m a big fan. Gusto makes payroll very easy to set up and even easier to run. **What problems is Gusto solving and how is that benefiting you?** We had some issues with W-2s this year, mainly because we didn’t provide the correct payroll data when we migrated midyear. Customer Support (Jodie) got on the phone with us and, over the course of 3+ hours, patiently worked through everything to make sure our employees received their W-2s in a timely and accurate manner. Thank you, Jodie! ### 31. Intuitive Payroll Solution with Room for Customization **Rating:** 4.5/5.0 stars **Reviewed by:** Rory G. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2026 **What do you like best about Gusto?** I use Gusto to maintain employee records and manage payroll adjustments, and I like that it replaced several manual HR workflows. The platform is intuitive, allowing employees to self-serve without needing much assistance. It helps us stay organized and reduces administrative work, keeping HR processes running consistently without many issues. The initial setup was pretty easy, thanks to the Gusto team. **What do you dislike about Gusto?** I'd like reporting to be more customizable. It would be helpful to create reports with drag and drop fields and filter across multiple criteria at once. **What problems is Gusto solving and how is that benefiting you?** I use Gusto to streamline our HR processes, reducing manual workflows, and simplifying payroll management. The intuitive platform lets employees self-serve, keeping us organized and minimizing administrative tasks. Switching from Rippling was easy with Gusto's support. ### 32. Gusto Streamlines Operations with User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah O. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Gusto?** I use Gusto to help me run biweekly payroll for my 25-person group psychotherapy practice. Without Gusto, classifying clinicians at group practices as employees would have been nearly impossible for me to figure out, as most therapy practice owners like myself have very little business acumen. Gusto has allowed me to streamline the process of hiring, onboarding, and paying clinicians in a way that's highly ethical and, actually, quite easy. The user interface is just shockingly simple, designed for a layperson like me, which makes it fantastic and really easy to use. I like using Gusto as a one-stop shop for all things business-related because I don't just run payroll. It has allowed me to get synced up with a group health plan, which I'm excited to utilize. It helps me keep track of payroll, timing, taxes, onboarding, and work anniversaries, making it feel like so much more than just payroll software. It is really like the scaffolding of the foundation of how I'm able to most easily run my business. The initial setup was so easy that I hardly remember doing it; it was simple, easy, and straightforward, with no difficulties whatsoever. I recommend Gusto all the time, and I rate it 10 out of 10 because it has simplified my life as a business owner so substantially. **What do you dislike about Gusto?** There are a handful of things that I feel like once I am in this sort of nitty-gritty of things. I don't fully understand the concept of benefits paid. So different stipends or something about the way that it's paid out either from the employee versus from the employer. I still won't totally understand it, but I usually mess it up. And so it feels counterintuitive in some way. **What problems is Gusto solving and how is that benefiting you?** Gusto helps me classify clinicians correctly, streamlining hiring, onboarding, and payroll. It's easy to use, even for someone with little business acumen, making complex tasks manageable and simplifying life as a business owner. ### 33. Reliable Payroll, but Clunky Hiring and Confusing Multiple Logins **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about Gusto?** Integrates with company 401k now, which is convenient. Relatively easy access for employees to get pay information. Reliable. Not sure about pricing and ROI as I don't have insight into that for our company. Using for hiring new employee for the first time recently and found that whole system extremely clunky and didn't integrate well into other software to make that process easier (hirng involed several team members). **What do you dislike about Gusto?** I once had it for a business of my own and it STILL remembers that log in and wont' let me log in easily. I also had a log in as a contractor for my current company and then became a salaried member and these are serpate profiles and it's annoying that i can' tjust dleted the contrator one since i'm not one anymore. Jsut feel like it's not the best UI/UX. As a user, would love to be able to 'ignore' (dont' show me) the integrations I don't want. I dont wnat your help with budgeting, bank accounts, etc. I just want my paycheck. **What problems is Gusto solving and how is that benefiting you?** It provides a single platform to pay contractors, including international ones, as well as salaried folks within the same company. It allows us to post job descriptiosn and provides a start for a hirng platform (however clunky i may find that). ### 34. Gusto Makes Workflows Foolproof with Easy Help and Strong Security **Rating:** 5.0/5.0 stars **Reviewed by:** Casey F. | Executive Secretary, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Gusto?** What I like most about Gusto is how easily I can find help when I get stuck. It feels like they’ve really thought through how to make the different workflows as foolproof as possible. Our employees have also had very few issues figuring out how to use it, which is a huge plus. I also appreciate how security-conscious Gusto is, including ensuring I-9s are completed properly. **What do you dislike about Gusto?** The least helpful thing about Gusto is that, at times, there seems to be a breakdown in communication regarding the company’s unemployment liability status in certain states. I have uploaded letters from the state confirming that we are not liable, but Gusto still wants me to reconnect to the VEC (for example). The warnings telling me this is an issue every time I log on are becoming tiresome. **What problems is Gusto solving and how is that benefiting you?** Gusto tracks payroll for me across several employees, handles the state filings, and prepares the W-2s and 1099s. When I receive state tax updates in the mail, all I have to do is take a photo of the letter and upload it into Gusto, and it takes care of the rest for me. Gusto also serves as a platform for other critical, state-mandated employee responsibilities, such as the Safety Posters program, workers’ compensation, and sexual harassment training. On top of that, Gusto handles the billing for our Google Workspace account, which effectively bundles two bills into one and feels like a real benefit. ### 35. All-in-One HR Admin Made Easy, with Helpful Multi-State Compliance Reminders **Rating:** 5.0/5.0 stars **Reviewed by:** Angie H. | Senior Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2026 **What do you like best about Gusto?** To be honest, the ease of it. I'm not only an employee but an HR administrator as well, and to have all the function in one place has been great. Especially reminders about laws when we hire employees in other states as I may not be as versed to those employment laws as I am to the ones here in FL the state I work in **What do you dislike about Gusto?** The login process. Maybe there is a glitch on our end, but once we put in the username and password and hit click to sign in, it alwasy glitches and reroutes again and makes you do it again even if the password was correct **What problems is Gusto solving and how is that benefiting you?** Payroll, enforcing employment laws ### 36. I have been using Gusto for 5 years and I have zero reason to change that. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about Gusto?** Gusto has truly transformed our business operations. The automated payroll feature is a standout, saving us valuable time and providing total peace of mind that our team is always paid punctually. Additionally, the seamless integration with QuickBooks makes accounting and reconciliation completely effortless. Handling reimbursements has also become incredibly straightforward, eliminating chaotic spreadsheets and endless email chains. Ultimately, Gusto has streamlined our back office, making it vastly more efficient and stress-free. **What do you dislike about Gusto?** While my overall experience with customer service has been positive, the wait times can occasionally be quite long. Additionally, onboarding a new employee in a state where we aren't currently registered is a cumbersome process. If Gusto could streamline the setup with local tax authorities to make multi-state onboarding easier, it would drastically improve the user experience. **What problems is Gusto solving and how is that benefiting you?** Gusto makes onboarding a breeze. My favorite feature is the auto payroll. This saves us time every week with both the processing and reconciling via the Quickbooks integration. ### 37. Clear, Convenient Payroll and Banking in One Place **Rating:** 4.5/5.0 stars **Reviewed by:** James H. | Prior Authorization Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2026 **What do you like best about Gusto?** Gusto is clear, concise and easy to see and understand how your paycheck is being processed and generated. You are offered many additional features like a cash account and a savings feature that I really like. I can view, download, send all my documentation, tax information, paycheck stubs and payroll history from one place. I also like that I can split my paycheck into multiple accounts or make reoccurring payments from Gusto reducing my need to remember to pay bills on time. This is a huge convenience for me. Their support staff and helpful and professional. Overall, I highly recommend it. Gusto makes payroll and banking a breeze! **What do you dislike about Gusto?** Tax filing feature would be nice. Maybe a paycheck prediction feature. I really like the scroll down tab is to see my benefit options too. **What problems is Gusto solving and how is that benefiting you?** Splitting my paycheck use to be a hassle, now it is simple. ### 38. Easy-to-Use Platform With Intuitive Forms and Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Lou Arvin C. | Valuestream Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2026 **What do you like best about Gusto?** The platform is very easy to use. Forms have built-in signatures, documents are easy to retrieve, and cross-collaboration between employer/employee is very intuitive. **What do you dislike about Gusto?** What I would like to see in the future is more of a clear roadmap of an employer's onboarding process. I did find it confusing initially to see that I have benefits, but benefits sign up was at a much later time. **What problems is Gusto solving and how is that benefiting you?** It streamlined the document completion and other onboarding requirements. In In comparison, Oracle had 20+ modules where each part of the onboarding or HR-related things are stored. Meanwhile, Gusto streamlines all of that. ### 39. Super Easy to Use, Accurate Clock-In, and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia J. | Strategic Events Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Gusto?** Gusto is super easy to use, makes finding any documents simple and has a lot of enjoyable features. I used it to clock in to a specific job and it was always accurate and easy, two things that make a big difference in a platform that is used every day. **What do you dislike about Gusto?** In complete honesty, I don't see downsides to Gusto. I always felt supported when it came to asking questions and receiving answers, I have always been able to easily find the info I need. I've used Gusto at 3 separate companies and it's been a pleasure each time. Logging in and finding info for those different accounts was also easy, something that I really appreciate. **What problems is Gusto solving and how is that benefiting you?** Gusto is currently helping me find my tax documents. Again, this is a super easy process. Logging in and navigating to where you want to go seems like something all companies and online systems should do with ease, but surprisingly, not all are the same. Gusto stands out in that way to me. ### 40. User-Friendly Payroll with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jordan M G. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Gusto?** I like using Gusto for payroll because it makes it easier than calculating all the deductions myself. I really appreciate the ability to chat with an actual person to get an answer, which is super helpful. Additionally, the ease of use is nice. Its pretty simple UI design makes it intuitive. **What do you dislike about Gusto?** I wish Gusto had more features, especially with journal entry changes in accounting software, like using manual checks in different accounts than direct deposits. I find the process of handling employee leave cumbersome as I'd prefer an option to mark an employee as inactive instead of skipping them on each payroll. The benefits and deductions setup feels backwards because I have to add the first one through the deductions tab and then can manage everything from the employee page afterward. It would be simpler if everything could start from the same spot. **What problems is Gusto solving and how is that benefiting you?** Gusto makes payroll easier by calculating deductions for me. I like that I can chat with a real person for answers. Its simple UI is intuitive and easy to use. ### 41. Intuitive and Streamlined Payroll Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Katy C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Gusto?** I use Gusto for my company, and it's been really easy to use so far to help pay myself and potential contractors. Gusto provides a really smooth onboarding process and feels intuitive, clean, and simple, making it easy for me to pay myself and receive money. I've been enjoying that Gusto is on top of some of the requirements needed as a corporation, like workers' compensation and setting up a 401(k). It helps me plan things out that I didn't realize I needed, giving me a head start on those things. I like that it covers some of the essential bases for starting my company. **What do you dislike about Gusto?** It was difficult for me to set up my account as someone who pays when I already had an account as a someone who just receives money. I was able to figure it out, but it was a little clunky. **What problems is Gusto solving and how is that benefiting you?** I find Gusto provides a streamlined way to pay myself and receive money as a contractor. It's intuitive, with a smooth onboarding process that aids in covering necessary corporate requirements. ### 42. Gusto Makes Payroll Processing and Recordkeeping Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel W. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Gusto?** Gusto is easy to use for processing, tracking, and keeping records for the team. The website is user-friendly and straightforward for all users. **What do you dislike about Gusto?** The time clock function has been a challenge. Sadly, team members are experiencing a lot of lost clock-ins and clock-outs with the current system, and it’s eating up time at a higher level to track down and fix. I’m not sure whether it’s an app timeout issue or something else, but it’s creating extra work. **What problems is Gusto solving and how is that benefiting you?** Gusto removes the need for us to understand tax rules across multiple states. It lets the company rely on Gusto to handle that work, which saves us money. On top of that, it keeps all of our information in one place. ### 43. Effortless Payroll and Onboarding with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Gusto?** I find Gusto easy to work with, which allows our firm to avoid costly payroll and HR services. The system simplifies onboarding new employees to our firm and makes running payroll super simple. I love the user interface because it's easy to navigate from both a leadership and payroll standpoint, as well as for employees. One of my favorite parts is the Gusto App, which makes clocking in and out every day smooth and user friendly, especially since our team is partially remote. We've had no issues reported by employees accessing or navigating their dashboard. I especially like that Gusto allows vacation time to be accrued and displayed, and employees can request time off with just a click. The initial setup of Gusto was super simple and straightforward, which I appreciated. **What do you dislike about Gusto?** It would be helpful for a prompt to let the person doing payroll know if a person that typically has 40 hours a week like clockwork, if they are missing hours so payroll can have one more layer of checks and balances before running payroll. It's not a critical item, only a wish list item. **What problems is Gusto solving and how is that benefiting you?** I use Gusto to simplify payroll and employee onboarding, avoid costly HR services, and enjoy its easy user interface. The Gusto App lets our remote team clock in and out smoothly, manage vacation accruals, and request time off easily. ### 44. Easy Signup, Reliable Clock-In/Out, and Accurate Paycheck Estimates **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Gusto?** When I first set my gusto account up, I jointed through my email it was an easy sign up. Gusto has allowed me to clock in and clock out easily, it tracks my location to demonstrate I am on site when I begin to clock in. Not only that but I enjoy having the track my pay feature and paycheck estimate feature. It allows me to better budget for the month. It is extremely reliable when clocking in and out as it puts my exact location, and the paycheck estimate is always accurate. **What do you dislike about Gusto?** One thing I dislike about Gusto is how for integrations we have to sign up for a gusto spending account. **What problems is Gusto solving and how is that benefiting you?** Gusto allows me to better budget for my week, through its pay check estimate. It facilitated my life when I was filing taxes, I was able to find all my paystubs and forms in one place. ### 45. Effortless Payroll with Gusto **Rating:** 5.0/5.0 stars **Reviewed by:** Rodney L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2026 **What do you like best about Gusto?** I use Gusto for payroll services, and it has made the whole process very simple compared to using a CPA, which was tricky. Gusto takes care of all the small details, the filing, paperwork, and even tricky things like withholdings and taxes. It makes sure everything is done accurately and on time, thanks to its precise math and timely email reminders. The automatic features mean I don't have to worry about the logistics or accuracy. The initial setup was super easy with no issues. **What do you dislike about Gusto?** For payroll garnishments, it would be really helpful if Gusto would automatically deduct payroll garnishments for creditors and if we could do creditor garnishments through Gusto. Also would be helpful if it could help organize two garnishments at once and track the timing on both of them. I don't like manually doing that. **What problems is Gusto solving and how is that benefiting you?** Gusto simplifies payroll, handles withholdings, taxes, and garnishments efficiently. It automates filing and paperwork, and ensures accurate, timely execution, unlike my previous CPA service. I appreciate the peace of mind with email reminders and no manual follow-ups. ### 46. User-Friendly with Quick Payroll Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Logan J. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2026 **What do you like best about Gusto?** I love that Gusto is simple and easy to use. It's user friendly, I know where to navigate, and it doesn’t make things overly complicated. It’s great because payments can be quickly made out, and all of our PTO is in one place. Paying commission is easy, and I always know where my team is at. **What do you dislike about Gusto?** Sometimes the tasks are a little bit difficult to find. There are additional instructions on the task, I wish they were a little bit easier to see. The only complicated thing was the I-9 instructions were slightly unclear. **What problems is Gusto solving and how is that benefiting you?** Gusto helps me easily submit taxes and find pay stubs. It quickly processes payments and centralizes PTO, making it simple to pay commissions and track my team. ### 47. Great support, great fee schedule, great user interface! **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy T. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Gusto?** The ability to go into a submitted payroll and make changes now without having to cancel the entire payroll and redo it is definitely a game changer! **What do you dislike about Gusto?** We use classes in QBO. I would like the ability to set a class code for the journal entries that Gusto makes in QBO so I don't have to go into every line and add the class. **What problems is Gusto solving and how is that benefiting you?** Payroll is easy to do and easy to submit. I spend much less time doing payroll than I used to with QB Online. Onboarding is a breeze because Gusto walks you through setting up new employees and ensures you are complying with state and federal laws for hiring. ### 48. Gusto Makes Payroll and Benefits Easy as Pie **Rating:** 4.5/5.0 stars **Reviewed by:** Tom K. | Veterinary Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Gusto?** I’ve been using Gusto through my company for payroll, and honestly it’s been one of the easiest work platforms I’ve used. Everything is super straightforward. From checking pay stubs and tax documents to managing personal info and benefits. The app is especially convenient because I can quickly access everything I need without digging through emails or paperwork. **What do you dislike about Gusto?** It initially was messed up and had to be redone a few times to get it to work correctly. **What problems is Gusto solving and how is that benefiting you?** What I appreciate most is how user friendly it feels. The layout is clean, simple, and easy to navigate, even if you’re not super tech savvy. Payday is smooth, direct deposit is reliable, and having everything in one place makes managing work related finances a lot less stressful. ### 49. Gusto Made Payroll and Onboarding So Much Easier <3 **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Gusto?** Gusto has made payroll and onboarding SO MUCH EASIER. When I first set up my startup, I used QBO for payroll. It was a nightmare, and got almost everything wrong. Gusto was recommended to me by an HR team I work with, and wow, it has made my life so much easier. **What do you dislike about Gusto?** Some of the automations Gusto tries to work in can be annoying. For example, I want to add my employees' work emails to the system, but I don't want to link their google workspace account with Gusto. There doesn't seem to be a straightforward way to do this. Other than that, no real issues in over a year of use! **What problems is Gusto solving and how is that benefiting you?** Gusto makes payroll a (nearly) one click process. It saves me literally hours of my time every two weeks. It also automated our onboarding process, so instead of new employees receiving a pile of PDFs to fill out, they can quickly fill form fields and finalize documents in a fraction of the time. ### 50. Payroll-Ready Time Tracking and a Strong Self-Service Portal **Rating:** 5.0/5.0 stars **Reviewed by:** Sean N. | Product Engineering Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Gusto?** The time and attendance part feeds payroll and that's the one thing I care about. That alone has reduced countless stupid mistakes. (bus is running late, btw... so I now have time to complete this). The self-serve aspects of Gusto are very solid as well. Employees can obtain their own pay stubs and tax documents through Gusto's portal and HR won't even have to receive an email asking them to send the employee the documentation. **What do you dislike about Gusto?** Navigation is a little clunky and feels like simple tasks take a lot of clicking and menu navigation. Petty annoyance, but the worker's comp policy document has never downloaded correctly... I receive the email stating it is ready and then I log into the Gusto portal to find no document is there... EVERY SINGLE TIME... I have to contact them to resend it. Frustrating. Customer Support Quality is a coin toss, I have had great reps, and others that I simply have to hope they got the question right. **What problems is Gusto solving and how is that benefiting you?** Gusto takes care of all your compliance items (multi-state taxes, etc.) and therefore you will not have to spend the money to hire a tax expert. Employees can update their own direct deposit information and their own tax withholding information, freeing up a large amount of time, I did not realize how much time I was wasting doing this. ## Gusto Discussions - [Is gusto payroll safe?](https://www.g2.com/discussions/is-gusto-payroll-safe) - 4 comments, 7 upvotes - [Poor Customer Support](https://www.g2.com/discussions/32981-poor-customer-support) - 1 comment, 5 upvotes - [Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?](https://www.g2.com/discussions/25111-why-doesn-t-gusto-take-responsibility-and-rectify-the-pay-problems-that-they-have-caused) - 2 comments, 3 upvotes - [how do i work with a company that has such poor customer service ? what alternates are there in market ?](https://www.g2.com/discussions/how-do-i-work-with-a-company-that-has-such-poor-customer-service-what-alternates-are-there-in-market) - 1 comment, 2 upvotes - [NJ 927 in your report line 9 and 10 numbers are missing WHY.](https://www.g2.com/discussions/nj-927-in-your-report-line-9-and-10-numbers-are-missing-why) - 1 comment, 2 upvotes - [View Gusto pricing details and edition comparison](https://www.g2.com/products/gusto/reviews?open_modal_url=%2Fes%2Fproducts%2Fgusto%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fgusto%252Freviews&source=pdp_avatar&page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+16%3A34%3A58+-0500&secure%5Bsession_id%5D=e94c9831-521b-4baa-b1df-79b7292edbd3&secure%5Btoken%5D=b3b7b5c3b4d6e1de095c6694c17936e44b3d2ba7e1d1e4399ceb95a813e93367&format=llm_user) ## Gusto Integrations - [7shifts](https://www.g2.com/products/7shifts/reviews) - [Accelo](https://www.g2.com/products/accelo/reviews) - [Acumatica](https://www.g2.com/products/acumatica/reviews) - [ADP Global Payroll](https://www.g2.com/products/adp-global-payroll/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Android](https://www.g2.com/products/android/reviews) - [Anduril Industries](https://www.g2.com/products/anduril-industries/reviews) - [Aplos](https://www.g2.com/products/aplos/reviews) - [Apple iOS](https://www.g2.com/products/apple-ios/reviews) - [April](https://www.g2.com/products/april/reviews) - [April-Ai](https://www.g2.com/products/april-ai/reviews) - [Archy](https://www.g2.com/products/archy/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Ashby](https://www.g2.com/products/ashby-ashby/reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - [Bar None Games](https://www.g2.com/products/bar-none-games/reviews) - [Basecamp](https://www.g2.com/products/basecamp/reviews) - [Bench](https://www.g2.com/products/bench-2026-02-22/reviews) - [Bench](https://www.g2.com/products/bench-2018-08-06/reviews) - [Betterment at Work](https://www.g2.com/products/betterment-at-work/reviews) - [BILL AP/AR](https://www.g2.com/products/bill-ap-ar/reviews) - [Bïrch (ex. 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[Zapier](https://www.g2.com/products/zapier/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho People](https://www.g2.com/products/zoho-people/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Gusto Features **Core HR** - Organization Management - Time, Attendance, and PTO - Expense Management - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Automation** - Process Automation **Platform Basics** - Interoperability - Performance - Portal **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Platform Basics** - Performance - Portal **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Platform Performance** - Reporting - Application Monitoring **Goals** - Goal-Setting - Company Goals And OKRs **Platform Administration** - Integrations - Compliance - Reporting **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Internationalization - Mobility **Generative AI** - AI Text Summarization **Taxes** - Tax Calculation - Tax Filing **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Platform Functionality** - Document management - Requalification - Compliance **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise **Platform Payment Content** - Document management - Invoicing Tool - Wage access **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Monitoring** - Regulations Enforcement - Compliance Monitoring - Integration **Platform Additional Functionality** - Onboarding - Pre-qualifiation - Onsite Monitoring **Data** - Dashboards And Reports - Historical Data **Platform** - Customization - Integration APIs - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Generative AI** - AI Text Summarization **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction ## Top Gusto Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,605 reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) - 4.0/5.0 (1,560 reviews) - 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