--- title: Gnatta Reviews meta_title: 'Gnatta Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Gnatta works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 3 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Gnatta Reviews **Vendor:** Gnatta **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.5/5.0 **Total Reviews:** 3 ## About Gnatta Gnatta is a customer communication platform with built-in AI Agents designed to help B2C service teams deliver faster, lower-cost support across every channel. Bring webchat, email, telephony, SMS, WhatsApp, and social messaging into a single workspace, with a powerful workflow engine to control routing, automation, and data handling. AI Agents work alongside your team or independently, resolving customer queries end-to-end or supporting specific processes like order tracking, returns, and FAQs. Unlike black-box AI tools, Gnatta gives you full visibility and control – with structured workflows, clear escalation paths, and detailed logs of every AI decision. Connect your systems with real-time integrations to give both agents and AI access to the same data, enabling personalised, accurate responses. Whether you’re augmenting your team or scaling with AI-led service, Gnatta helps you reduce costs, improve response times, and stay in control. ## Gnatta Pros & Cons **What users like:** - Users value the **communication ease** of Gnatta, facilitating quick and effective customer interactions through a single interface. (1 reviews) - Users value the **effective communication** capability of Gnatta, enhancing customer interactions through a unified interface. (1 reviews) - Users value the **effective customer support** of Gnatta, enabling personalized communication through a unified interface. (1 reviews) - Users value the **efficiency** of Gnatta, enabling quick and effective customer communication through a single interface. (1 reviews) - Users value the **efficient single interface** of Gnatta for quick and personalized customer interactions. (1 reviews) - Interface Ease (1 reviews) - Team Collaboration (1 reviews) - User Interface (1 reviews) - Visibility (1 reviews) ## Gnatta Reviews ### 1. Control the interactions in the company's communication channels in a single location **Rating:** 4.0/5.0 stars **Reviewed by:** Andrea I. | Gerente de Projetos Web, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2023 **What do you like best about Gnatta?** We can include the existing communication channels of the business or brand (company), such as website, Facebook, Instagram, email, responding to the interactions that occur. Also updating the catalogs of leads or prospects and services provided to export them to other tools. Assigning contact status and directing to team members. **What do you dislike about Gnatta?** The phone and WhatsApp connections only work for the United Kingdom and Australia, and some functions like creating workflows still need to be improved in the trial version. **What problems is Gnatta solving and how is that benefiting you?** Control the contacts received from the website, Instagram, email, and Facebook, requesting information and/or service proposals. It is helping to organize what has already been forwarded or responded to and to update the contact list. ### 2. Communication channel integration platform for companies **Rating:** 4.5/5.0 stars **Reviewed by:** Pedro A. | suporte, Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Gnatta?** Excellent interaction management in multiple service channels, offering a service history, with the possibility of forwarding to another team member based on previous interactions. **What do you dislike about Gnatta?** n addition to the fact that some other languages are not available, the tool has some options that make it difficult to use, for example, the integration with whastapp only in two regions **What problems is Gnatta solving and how is that benefiting you?** Having control of registered interactions, where they come from, who has already been assisted or not, facilitating the interaction of team members. In addition to providing an Analytics of all prospecting and service carried out on the site. ### 3. Customer Communication, Done Better. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael N. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Gnatta?** Gnatta allows businesses of all sizes to listen and speak to their customers on an individual basis, quickly and effectively via one single interface. **What do you dislike about Gnatta?** Nothing at the moment. Have been very happy with their services provided so far **What problems is Gnatta solving and how is that benefiting you?** Enabling customer services to be handled at scale, Gnatta ensures operators can be agnostic towards communication channels, reacting to tweets, Facebook messages, SMS messages, email, marketplace and review sites without the need of deep channel knowledge. - [View Gnatta pricing details and edition comparison](https://www.g2.com/products/gnatta/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+16%3A47%3A17+-0500&secure%5Bsession_id%5D=4eea4d76-9ba7-4dfe-ab10-9a53e8074bf9&secure%5Btoken%5D=fb5ddb899393ab3b8f2444f4f5ee4f465d7098781a9742e213587e56fb43e068&format=llm_user) ## Gnatta Features **Additional Functionality** - CRM - Data Import/Export - Alerts/Notifications - Calendar Management - Third-Party Integrations - Sales Pipeline Management - Collaboration Tools - Activity Dashboard - Reporting/Analytics - Lead Scoring - Task Management - Document Management - Calendar/Reminder System - Lead Qualification - Client Management - Customer Database - Territory Management - Commenting/Notes - Access Controls/Permissions - Mobile Access - Email Management - Lead Management - Event Triggered Actions - Interaction Tracking - Segmentation - AI Copilot - Generative AI - Data Visualization - Appointment Scheduling - Lead Generation - Feedback Management - NPS Survey Structure - Search/Filter - Visual Analytics - CSAT Survey Structure - Engagement Tracking - SMS Messaging - Sentiment Analysis - Customizable Templates - CES Survey Structure - AI/Machine Learning - Survey/Poll Management - Customer Experience Management - Chat/Messaging - Customizable Forms - Customer Journey Mapping - Trend Analysis - Complaint Monitoring - Widgets - Customer Segmentation - Social Media Integration - Multi-Channel Communication - Performance Metrics - Workflow Automation **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Process** - Mentions - Tickets - Macros **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Channels** - Email - Social - Live Chat - Phone - Text **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice - Video Chat **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top Gnatta Alternatives - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,659 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,581 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,677 reviews)