Genesys Cloud CX Pricing Overview

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Genesys Cloud CX has not provided pricing information for this product or service. This is common practice for software sellers and service providers. Contact Genesys Cloud CX to obtain current pricing.

Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

19 months

Average Discount

11%

Perceived Cost

$$$$$

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Genesys Cloud CX Pricing Reviews

(2)

Mark Stewart M.

Gerente de Soluções e Experiência

Enterprise (> 1000 emp.)

6/4/2025

"Genesys Cloud: Powerful AI & Analytics, Yet Complex Setup and Cost Barriers Challenge Scalability."

5/5

What do you like best about Genesys Cloud CX?

Genesys Cloud provides scalable omnichannel solutions, advanced AI integration, and real-time analytics, boosting customer experience and operational efficiency. Review collected by and hosted on G2.com.

What do you dislike about Genesys Cloud CX?

Nothing important to say about dislike on genesys Cloud Review collected by and hosted on G2.com.

Roland M.

Business Development Representative

Enterprise (> 1000 emp.)

8/7/2025

"Complex but at what cost?"

2/5

What do you like best about Genesys Cloud CX?

Genesys Cloud CX allows me to contact clients and carriers through VoIP and it works well. Call do not drop and audio is clear. Review collected by and hosted on G2.com.

What do you dislike about Genesys Cloud CX?

The features and dashboard are not laid out clearly and it is very challenging to navigate. Finding missed calls or history is challenging and finding texts is nearly impossible. Review collected by and hosted on G2.com.