Genesys Cloud CX Pricing Overview

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Genesys Cloud CX has not provided pricing information for this product or service. This is common practice for software sellers and service providers. Contact Genesys Cloud CX to obtain current pricing.

Pricing Insights

Averages based on real user reviews.

Time to Implement

4 months

Return on Investment

18 months

Average Discount

11%

Perceived Cost

$$$$$

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Genesys Cloud CX Pricing Reviews

(2)

Gulrez T.

Administrator

Mid-Market (51-1000 emp.)

8/21/2025

"Easy and simple way to handle calls for customers"

5/5

What do you like best about Genesys Cloud CX?

It has a very simple interface which includes voicemails, chats, emails and social channels all in one place. Easier to manage calls and have all data. We can conference calls, can do bridge callings, integrate with other applications to make calls to clients. It connects smoothly with CRM tools and other systems. It is very easy to track performance and customer interactions. Review collected by and hosted on G2.com.

What do you dislike about Genesys Cloud CX?

Since I have used this as admin, so some configurations while setting up the account can be tricky. It has some bugs like call dropping randomly at any time or sometimes the apps crashes in the middle of the call. It could be expensive for smaller organizations and also some features take time to understand and it is very vast. Review collected by and hosted on G2.com.

What problems is Genesys Cloud CX solving and how is that benefiting you?

It has fixed the problem of managing customer communication channel like calls, chats and emails. This app has made call to respond easily and effectively by a single click. It is very beneficial who are in customer call department or helpdesk department for taking calls and helping their clients. We can call across the world within seconds and makes the communication very easy. It tracks the individual agent performances and interactions. The real-time analytics improvers the service quality of the organization and enhances the productivity and being cloud based makes it work effortlessly by making customer support faster, more efficient and organized. Review collected by and hosted on G2.com.

Roland M.

Business Development Representative

Enterprise (> 1000 emp.)

8/7/2025

"Complex but at what cost?"

2/5

What do you like best about Genesys Cloud CX?

Genesys Cloud CX allows me to contact clients and carriers through VoIP and it works well. Call do not drop and audio is clear. Review collected by and hosted on G2.com.

What do you dislike about Genesys Cloud CX?

The features and dashboard are not laid out clearly and it is very challenging to navigate. Finding missed calls or history is challenging and finding texts is nearly impossible. Review collected by and hosted on G2.com.