FrontSpin Reviews & Product Details

I like the way that it integrates and works with Salesforce because it takes out half the time for me to log calls. It's also really easy to blow through a list super quick. I also really like the email templates and how easy it is. There's an extension that's built into the browser as well that makes dialing super easy with just the click of a button. That button is alongside any number in salesforce, in emails, or anywhere in my browser that makes it easier to dial quickly. There's a lot of functionality that makes my job a lot easier! Review collected by and hosted on G2.com.

WIFI CALLING!!! When we started to work from home the call quality was terrible. There's been a number of times that Frontspin has dropped and calls cut in and out, and the software isn't usable. It doesn't happen very often, but when it does it is a huge pain having to call from my cell phone and log calls in Salesforce manually. Review collected by and hosted on G2.com.

GUI's straight forward, easy to integrate Review collected by and hosted on G2.com.

No complaints with the Service. Confident upgrades will be added as tech evolves. Review collected by and hosted on G2.com.

How easy it is to use and how good the sound quality is. Review collected by and hosted on G2.com.

Down side is sometimes it's glitchy when someone is monitoring you. Review collected by and hosted on G2.com.

The tool is easy to use and the training and support are superior to any other company I have worked with. Review collected by and hosted on G2.com.

It has been challenging to get the sales reps to use the tool consistently. Not for a lack of trying and training. Review collected by and hosted on G2.com.

I really liked how simple FrontSpin is to use and get started. You are able to set-up PlayBooks and dial away. Not only that, you do not need to import phone numbers into the system, you can just enter in whichever number you want it to show whether that's your cell, work number or company phone, etc. Review collected by and hosted on G2.com.

It is a little hard to skip around since once you get started on a playbook, it forces you to dial straight through and you don't have the ability to have it pop up and correspond to the SFDC contact like you would in Outreach. Review collected by and hosted on G2.com.

A lot of sales reps are focused on research when the majority of info can be found out through conversation. This program encourages you to be a better sales person. Review collected by and hosted on G2.com.

I wish the system required you to send out test emails before auto emails go live. Ive made mistakes and often I dont find out until a customer tells me about it. Review collected by and hosted on G2.com.

Beyond the features and functionality of the product, the support team has been one of the best I've ever worked with. Onboarding and training were very in-depth and questions/issues were resolved extremely quickly.

The platform is set up well for both the traditional SDR model as well as an outsourced agency. You can create multi-channel pursuit campaigns including calls, emails, and other steps. Review collected by and hosted on G2.com.

If you don't have someone that know's SalesForce well, the list building and reporting on the background could be a bit tricky but the support team is always willing to walk you through it. Review collected by and hosted on G2.com.

I like that I'm able to create tasks, complete tasks, and connect everything outside of salesforce. I like the playbooks where I can create call lists and when emails go out. Review collected by and hosted on G2.com.

I don't love that I can't create drip email campaigns. Review collected by and hosted on G2.com.

The tech in charge of our account, Robert Haines, is especially helpful. Review collected by and hosted on G2.com.

When I get anyone other than Robert, my questions are typically met with a quick (possibly a/i) answer referring to a video or website that can answer the question. I usually have to reply to that before I ever get to talking with a human. Review collected by and hosted on G2.com.

Playbooks, uptime, support response - cadence. Overall a solid product that keeps the price down when working with SF.com Review collected by and hosted on G2.com.

Dispositions require additional step of saving which causes failed dispositions. Disposition options are very limited. Voicemail wait for beep. Reporting of data isn't very strong. Review collected by and hosted on G2.com.