FrontSpin Reviews & Product Details

FrontSpin is a cloud-based sales communication platform designed to enhance the efficiency and effectiveness of inside sales teams. By integrating advanced tools such as power dialing, email automation, and sales cadence management, FrontSpin enables sales professionals to engage with more prospects in less time, thereby accelerating the sales process and increasing deal closures. Its seamless integration with CRM systems ensures real-time data synchronization, providing a unified interface for managing communications and tracking engagement. Key Features and Functionality: - Power Dialer: Automates dialing processes, allowing sales representatives to contact up to three times more prospects with features like prioritized call lists and pre-recorded voicemails. - Parallel Dialer: Utilizes AI to efficiently process large contact lists, filtering out invalid numbers and classifying leads for targeted outreach. - Cadence Playbooks: Offers customizable playbooks that integrate calls, emails, and social touches, streamlining sales workflows. - Sales Email: Enhances engagement through personalized email templates and real-time notifications for opens and clicks. - Social Touches & SMS: Incorporates social media interactions and SMS into sales strategies, providing a multi-channel approach to prospect engagement. - CRM Integration: Seamlessly syncs with CRM systems like Salesforce, ensuring real-time logging and synchronization of sales activities. Primary Value and Solutions Provided: FrontSpin addresses common challenges faced by inside sales teams, such as low connect rates and inefficient workflows. By automating repetitive tasks like dialing and voicemail, and by providing tools for personalized and multi-channel communication, FrontSpin significantly increases the number of live conversations sales representatives can have. This leads to higher engagement rates, more efficient sales processes, and ultimately, increased revenue. Additionally, its real-time analytics and reporting capabilities offer valuable insights into sales performance, enabling teams to make data-driven decisions and continuously optimize their strategies.

Seller

FrontSpin

Discussions

FrontSpin Community

Solution Type

All-in-One

Overview by

Robert Bircz

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

9 months

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Top-Rated Alternatives

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User Insights

Average based on 68 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

FrontSpin Integrations

(1)

Integration information sourced from real user reviews.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

5/19/2020

"Great Technical Training and Service"

5/5

What do you like best about FrontSpin?

The tech in charge of our account, Robert Haines, is especially helpful. Review collected by and hosted on G2.com.

What do you dislike about FrontSpin?

When I get anyone other than Robert, my questions are typically met with a quick (possibly a/i) answer referring to a video or website that can answer the question. I usually have to reply to that before I ever get to talking with a human. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

4/9/2020

"Best Price and Great Value - Very Robust."

4.5/5

What do you like best about FrontSpin?

Playbooks, uptime, support response - cadence. Overall a solid product that keeps the price down when working with SF.com Review collected by and hosted on G2.com.

What do you dislike about FrontSpin?

Dispositions require additional step of saving which causes failed dispositions. Disposition options are very limited. Voicemail wait for beep. Reporting of data isn't very strong. Review collected by and hosted on G2.com.

Recommendations to others considering FrontSpin:

G2 Form is terrible. I have to keep going to the bottom to click NEXT in order to answer the questions mid way through the form.. very frustrating. Review collected by and hosted on G2.com.

What problems is FrontSpin solving and how is that benefiting you?

High volume outreach, cadence, email/phone efforts. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

8/12/2020

"FrontSpin Customer Service"

5/5

What do you like best about FrontSpin?

FrontSpin responded to help solve my issues within 15 minutes and immediately offered to do a screenshare to troubleshoot the issues. Within 30 minutes, the issue was resolved! Review collected by and hosted on G2.com.

What do you dislike about FrontSpin?

Nothing! Everything was so helpful and useful. Review collected by and hosted on G2.com.

Tom J.

Advisor and Partnerships, Americas

Mid-Market (51-1000 emp.)

12/17/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great efficiency when outbound calling"

5/5

What do you like best about FrontSpin?

It makes it simple, fast and efficient to connect with our leads and prospects. Review collected by and hosted on G2.com.

What do you dislike about FrontSpin?

Setup with any tech is always a bit of a hassle but they made it simple Review collected by and hosted on G2.com.

Michael H.

Advisor

Small-Business (50 or fewer emp.)

1/16/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"The best sales engagement platform and very economical for its power"

5/5

What do you like best about FrontSpin?

The simplicity of building cadences and executing them is incredible. Will save your reps so much time. Review collected by and hosted on G2.com.

What do you dislike about FrontSpin?

Slightly more expensive for European numbers but compared to competitors even for Europe this is still the best bang for your buck. Review collected by and hosted on G2.com.

Justin S.

Marketing Operations Manager

Marketing and Advertising

Small-Business (50 or fewer emp.)

4/26/2019

"A simple yet powerful tool"

4.5/5

What do you like best about FrontSpin?

First and foremost, the support team is TOP NOTCH. Questions are answered same day and there is unlimited training and onboarding for new users. You can go through training refreshers as often as you want. Not common by today's software standard. Frontspin makes it super easy to separate your leads into lists and reach out to them. The secret sauce is the dialer though. You can load up all of your leads that have tasks due for a call that day and it will dial them one by one until you are done. It is LEAPS and BOUNDS faster than having my reps manually dial each and every lead one by one. It even brings you direct to the record of the person you're calling so you can leave notes and log the call all at the same time. It's super simple to get your leads into Frontspin with many options and methods to choose from. Review collected by and hosted on G2.com.

What do you dislike about FrontSpin?

From a functionality side, there is not much that I would say that I dislike. The tool does what it needs to and that is make my reps more productive. If I had to offer some constructive criticism it would be around the UI of the product. It sometimes feels outdated and plain. However, with the product being super responsive and fast I understand there are tradeoffs with that. Review collected by and hosted on G2.com.

What problems is FrontSpin solving and how is that benefiting you?

We were sending emails from an inbound marketing tool and making calls from our phones. It took reps far too long to accomplish even 30 calls in a day. With Frontspin we can send literally 500 emails in the click of a button (or automatically) and then hit the phones the rest of the day. We realized after using Frontspin that we could A/B test our templates and getting real-time data on that allowed us to pivot instantly. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

9/12/2019

"Accelerated new business development"

4.5/5

What do you like best about FrontSpin?

Focused, organized, measurable outreach capabilities. Power Dialer call management pre-recorded messages are very high value. Review collected by and hosted on G2.com.

What do you dislike about FrontSpin?

N/A. I recently initiated my first Playbooks; no dislikes to date. Review collected by and hosted on G2.com.

Recommendations to others considering FrontSpin:

Don't spend too much time evaluating sales engagement platforms. FrontSpin's capabilities meet/exceed most Sales Teams' requirements. Review collected by and hosted on G2.com.

What problems is FrontSpin solving and how is that benefiting you?

I'm finding FrontSpin to be an excellent outreach platform. Any sales tool that enables me to touch 100's of contacts w/ min. effort is extremely high value. Solves the prospecting/outreach time spent/management problem by reducing effort 75%+. I can now use time saved to do new accounts/targets research deep dives and apply specific learned intell. to future outreach messaging. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

12/13/2017

"Great product for a smaller sales team"

4/5

What do you like best about FrontSpin?

Very easy interface to train to get our staff on the phones ASAP. It allows the rep to make a call, send an email, and set their follow up task from one screen. Our productivity has skyrocketed! Review collected by and hosted on G2.com.

What do you dislike about FrontSpin?

There are a lack of integrations with social sites that could streamline researching prospects. Review collected by and hosted on G2.com.

casey b.

New Spiff user

Mid-Market (51-1000 emp.)

6/30/2019

"Frontspin User"

4/5

What do you like best about FrontSpin?

I love that it is customizable to what happened on each call. Very easy to see what has been happening on any account. Review collected by and hosted on G2.com.

What do you dislike about FrontSpin?

There are some times that if you click the wrong call button it will call the last person I talked to not the account I am currently working on. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

9/6/2019

"Easy to use, easy to learn"

3.5/5

What do you like best about FrontSpin?

I love that I can log my call right there with the call I am currently taking. Makes taking notes and logging them SO much easier Review collected by and hosted on G2.com.

What do you dislike about FrontSpin?

Most Helpful is having it write back into my Salesforce system. Least Helpful, multiple contacts don't write into the correct account sometimes Review collected by and hosted on G2.com.