Generated from real user reviews
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Larry V.
Small-Business (50 or fewer emp.)
4.0/5
"Fast, Customizable CRM—But Contact Cleanup Is a Hassle"
What do you like about Freshsales?
I like that Freshsales is reasonably fast and easy to use, and that it can handle phone systems. The call display makes things faster and easier, and
Bhagya shree P.
4.0/5
"User-Friendly CRM with Powerful Features"
What do you like about Freshsales?
I use Freshsales to manage leads and improve sales productivity. I like how easy Freshsales is to learn and use, even for beginners, while still offer
See Related User Reviews
Bhagya shree P.
4.0/5
"User-Friendly CRM with Powerful Features"
What do you like about Freshsales?
I use Freshsales to manage leads and improve sales productivity. I like how easy Freshsales is to learn and use, even for beginners, while still offer
Darren W.
4.5/5
"Organized, Customizable CRM with Easy Setup"
What do you like about Freshsales?
I like Freshsales because it's easy to use and organize, and I can customize it to the way I like to work. The ability to make my own filters is valua
See Related User Reviews
Larry V.
Small-Business (50 or fewer emp.)
4.0/5
"Fast, Customizable CRM—But Contact Cleanup Is a Hassle"
What do you like about Freshsales?
I like that Freshsales is reasonably fast and easy to use, and that it can handle phone systems. The call display makes things faster and easier, and
Bhagya shree P.
4.0/5
"User-Friendly CRM with Powerful Features"
What do you like about Freshsales?
I use Freshsales to manage leads and improve sales productivity. I like how easy Freshsales is to learn and use, even for beginners, while still offer
See Related User Reviews
Larry V.
Small-Business (50 or fewer emp.)
4.0/5
"Fast, Customizable CRM—But Contact Cleanup Is a Hassle"
What do you like about Freshsales?
I like that Freshsales is reasonably fast and easy to use, and that it can handle phone systems. The call display makes things faster and easier, and
Julla J.
Small-Business (50 or fewer emp.)
4.5/5
"A great CRM option for SMEs"
What do you like about Freshsales?
Customer support is responsive and the features are sufficient for small to medium-sized operation. Integration with other apps also appreciated, howe
See Related User Reviews
Larry V.
Small-Business (50 or fewer emp.)
4.0/5
"Fast, Customizable CRM—But Contact Cleanup Is a Hassle"
What do you like about Freshsales?
I like that Freshsales is reasonably fast and easy to use, and that it can handle phone systems. The call display makes things faster and easier, and
Bhagya shree P.
4.0/5
"User-Friendly CRM with Powerful Features"
What do you like about Freshsales?
I use Freshsales to manage leads and improve sales productivity. I like how easy Freshsales is to learn and use, even for beginners, while still offer
See Related User Reviews
Larry V.
Small-Business (50 or fewer emp.)
4.0/5
"Fast, Customizable CRM—But Contact Cleanup Is a Hassle"
What do you dislike about Freshsales?
I find the strict phone number format frustrating because searches fail unless I enter the full number. Finding duplicate contacts can also take a lot
Bhagya shree P.
4.0/5
"User-Friendly CRM with Powerful Features"
What do you dislike about Freshsales?
Certain reports and customizations could be more flexible, and the system can feel slightly slow when handling large amounts of data. Report flexibili
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Dheeraj K.
Small-Business (50 or fewer emp.)
4.5/5
"Freshsales makes the sales process fast and organized."
What do you dislike about Freshsales?
Freshsales overall is quite a good product, but sometimes the advanced automation and reporting features seem a bit complex, especially for new users.
Carsten M.
Mid-Market (51-1000 emp.)
0.0/5
"AI kills the leadscore"
What do you dislike about Freshsales?
The chance of a new feature working properly is far less than 50%. Freddie's AI is stupid, nothing compared to the rest of the market. e.g. the chatbo
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Darren W.
4.5/5
"Organized, Customizable CRM with Easy Setup"
What do you dislike about Freshsales?
Sometimes when I'm taking notes in Freshsales, it bounces me to the bottom or the top when I freshly enter into the notations.
Mannu .
Small-Business (50 or fewer emp.)
3.5/5
"Great Features, Needs Advanced Reporting"
What do you dislike about Freshsales?
Detailed reporting of the email metrics can be highly improved. Due to their inability of showing detailed report, I had to create a separate email me
See Related User Reviews
Dheeraj K.
Small-Business (50 or fewer emp.)
4.5/5
"Freshsales makes the sales process fast and organized."
What do you dislike about Freshsales?
Freshsales overall is quite a good product, but sometimes the advanced automation and reporting features seem a bit complex, especially for new users.
Carsten M.
Mid-Market (51-1000 emp.)
0.0/5
"AI kills the leadscore"
What do you dislike about Freshsales?
The chance of a new feature working properly is far less than 50%. Freddie's AI is stupid, nothing compared to the rest of the market. e.g. the chatbo
See Related User Reviews
Bhagya shree P.
4.0/5
"User-Friendly CRM with Powerful Features"
What do you dislike about Freshsales?
Certain reports and customizations could be more flexible, and the system can feel slightly slow when handling large amounts of data. Report flexibili
Dheeraj K.
Small-Business (50 or fewer emp.)
4.5/5
"Freshsales makes the sales process fast and organized."
What do you dislike about Freshsales?
Freshsales overall is quite a good product, but sometimes the advanced automation and reporting features seem a bit complex, especially for new users.
The support team helps every step of the way, with quick and objective answers to all our questions. It's an intuitive and easy-to-learn CRM. It's very easy to integrate. Review collected by and hosted on G2.com.
There are some limitations to customization. Review collected by and hosted on G2.com.
Customization has been easy once you learn to navigate the software Review collected by and hosted on G2.com.
We had a very robust list that was challenging to get it imported into the system, once a paid customer, some additional onboarding training would have been helpful. Review collected by and hosted on G2.com.
Easy of use and cost effective. All the great features. Implementation was easy. Customer support was smooth and they could assist with anything I asked for and quickly. After testing multiple CRM systems, Freshsales Suite was hands down the best product for me. I use it every day and have not had any issues. Reporting is detailed and tops. Review collected by and hosted on G2.com.
Not much. Tested multiple CRM systems, and Freshsales Suite had everything I needed. Review collected by and hosted on G2.com.
All tools that it offers, campaigns, pipelines, and all templates Review collected by and hosted on G2.com.
the capacity of emails that you have for a month Review collected by and hosted on G2.com.
There is a mobile app that can be used when on the go and very easy to use. Review collected by and hosted on G2.com.
A slightly annoying feature is the quick pop out menus have the x close button on the left side instead of the right and are a blue/grey color instead of red. Review collected by and hosted on G2.com.
Sales and Product Support by my rep Calvin Concesso! Also ease use and flexibility of the data input features! Review collected by and hosted on G2.com.
A bit confusing between features and offerings of Fresh Sales vs Fresh Works! Review collected by and hosted on G2.com.
Highly customizable and user friendly CRM Review collected by and hosted on G2.com.
Integrations are limited and required additional tools like zapier Review collected by and hosted on G2.com.
Customer support service, data management, best price when compared to others Review collected by and hosted on G2.com.
SMS option is not integrated properly, we are using other SMS option Review collected by and hosted on G2.com.
Exceptional Value and Support:
Freshsales stands out in the CRM market for its exceptional value. The commitment of their team goes beyond expectations, as they proactively reach out to ensure users are well-versed in utilizing the platform. The availability of training sessions is a testament to their dedication to customer success.
Simplicity and User-Friendly Interface:
The simplicity of Freshsales is its most striking feature. Unlike other platforms that often feel cumbersome and clunky, Freshsales offers a streamlined, intuitive user experience that makes it accessible even to those who might not be tech-savvy.
Comprehensive CRM Solution:
Freshsales exceeds expectations in facilitating sales, marketing, and client relations. The platform’s robust features align seamlessly with business needs, ensuring that the investment in the tool pays off by contributing significantly to the success of these core areas.
Upsides:
Ease of Use: The platform is user-friendly, allowing new users to navigate and utilize its features without a steep learning curve.
Customer Support: The Freshsales team is always within reach, ready to assist with any issues or questions, ensuring that users can maximize the platform's potential without delay.
Comprehensive Tools: The platform is equipped with a wide array of features that cater to various aspects of CRM, making it a holistic tool for businesses. Review collected by and hosted on G2.com.
To be candid, there isn't a component of Freshsales that falls short for me. Any time I've encountered a hurdle or had a question, the support team has been there to assist me in learning and overcoming the challenge. Their customer service and the platform's capabilities have ensured that any potential dislikes are swiftly addressed and resolved. Review collected by and hosted on G2.com.
The lead management module is nice, the fresh caller integration helps makes calls as well. The filters are nice and can be used for reporting. Review collected by and hosted on G2.com.
There should be a way to filter leads by company and not just individual contacts. Review collected by and hosted on G2.com.
