Freshsales has a very easy user interface allowing users to learn the platform quickly and use maximum features. The best part is the drag and drop functionality. The customer support is also quick and reliable. Review collected by and hosted on G2.com.

The page timeout is something which I dislike, if you need to stay longer on a page, you will have to keep refreshing it. Review collected by and hosted on G2.com.

CRM systems are more or less all the "same" - right? WRONG. Having a small business we need:

- simple UI

- intuitive usage

- Web based approach

- Integration with other systems (like Microsoft 365)

- good customer support

Implementation was super simple since it is web based,

ABOVE ALL: the customer service is amazing always fast helpful and constantly helping wherever needed

We all use it on a daily basis and have started to store all information in the CRM - also using it for marketing now Review collected by and hosted on G2.com.

sometimes finding the right menu for a function is not the easiest - finding the categories could be improved Review collected by and hosted on G2.com.

Easy to use, customer support is good,

Frequency of Use. Review collected by and hosted on G2.com.

UI and UX need to improve.

integration was little tough. Review collected by and hosted on G2.com.

The support team even during the free trial were amazing, naturally you think the support would drop off when you get handed to the on boarding team or when you are onboarded but we always have had dedicated staff who email back quickly, aren't afraid to jump on a call or even help build automations/filters for you.

Handing over from our old CRM and the ease implemention of Freshsuite was super easy and handled really well, we were combining mulitiple databases and they helped with that too. The software is super easy to use. The features available for the price are great and the sales team actually use it every day unlike our old CRM Review collected by and hosted on G2.com.

When you're on annual billing, any addons you need you have to pay the annual up to the end of your cycle even if its only going to be a month or two you use them for. This applies to email marketing limits, users and workflows (automatiosn) too which is super niggly. So even though theres a discount for annual it can bite you pretty hard if you need an extra seat for a month or extra workflows for a month etc Review collected by and hosted on G2.com.

Freshsales is truly a robust and powerful platform. It's intuitive and easy to use. Freshsales not only has a wide breadth of features but each feature/module has a lot of depth to it as well. As a small business, we need one program that does it all, and Freshsales is it. Also their support is on point - helpful and prompt. Review collected by and hosted on G2.com.

Although they have a robust analytics platform where you can generate tons of custom reports, I wish it was just a little bit easier to build reports. Review collected by and hosted on G2.com.

They have had multiple calls with me and their IT department stuck with it for 2 MONTHS! to help me. Jasperin was exceptionally patient and caring. Review collected by and hosted on G2.com.

There is nothing I dislike, perhaps only that I have to often translate the page from Dutch to English as it reverts back but I am not too bothered. Review collected by and hosted on G2.com.

I like that Freshsales keeps everything organized in a user friendly way and is not cluttered with a million features that my company is not even utilizing like salesforce is. Review collected by and hosted on G2.com.

I wish that going through the tasks had an easier way to just go through them all one by one consecutively Review collected by and hosted on G2.com.

Freshsales is incredibly user friendly compared to other CRMs available; of all those I've used, Freshsales has enabled the greatest speed to confidence. Combining ease of use with an abundance of features has made it possible to shape Freshsales into a CRM that fits exactly what we need. In addition, customer support is attentive and easy to access, and new features are regularly released. Review collected by and hosted on G2.com.

There are a few integration limitations, however the team are often on hand to help and new updates often bring external features to the tool - making this a limited problem. Review collected by and hosted on G2.com.

Really easy initial setup and configuration for what we needed. Free trial was a real boon, and the ability to reduce the trial to the plan we intended buying. Feature set good and sales sequences are really powerful. Customer support was outstanding, helping me through my questions and were genuinely interested in our success. Review collected by and hosted on G2.com.

Not a lot to dislike really. Freddy the AI engine, does give us some insights that are probably a bit optimistic and being able to adjust the admission rules for a sales sequence after its created would be helpful, but not a show stopper. Review collected by and hosted on G2.com.

We tested a wide array of CRMs from the biggest names to smaller niche options. After a thorough process over a year we decided to proceed with FreshSales for a number of reasons. We found it to be a much better fit for our requirements - a sensible balance of powerful tools, unencumbered by some of the unnecessary features of more expensive platforms.

For users it has proven easy to learn and to use. For Admins the implementation was simple and after some excellent support from the FreshSales team we have our reporting setup just the way we want it.

We will soon be acquiring a second instance for use within a separate business unit. Review collected by and hosted on G2.com.

There isn't a lot to dislike. If I'm being really picky I might suggest a wider array of training materials to get started with some of the more advanced features like setting up reports and so on. But the helpdesk support was great and got us everything we needed. Review collected by and hosted on G2.com.