--- title: Freshsales Reviews meta_title: 'Freshsales Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1244 reviews by the users' company size, role or industry to find out how Freshsales works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1244 scale: '5' date_modified: '2026-11-12' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools ---

Freshsales Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the ease of use of Freshsales, facilitating quick onboarding and efficient sales management from day one. (104 mentions)
Users appreciate the user-friendly design and extensive features of Freshsales, enhancing sales efficiency and organization. (69 mentions)
Users appreciate the speed and ease of use of Freshsales, benefiting from its powerful CRM capabilities and organization. (56 mentions)
Users value the responsive customer support of Freshsales, enhancing their experience with timely assistance. (53 mentions)
Users appreciate the intuitive interface of Freshsales, finding it easy to use and navigate even for beginners. (42 mentions)
Users express frustration with missing features in Freshsales, such as limited contact management and report customization. (48 mentions)
Users find limited features in Freshsales, with some reporting basic reporting and automation capabilities that could be improved. (32 mentions)
Users face note navigation issues and find email metrics unreliable, requiring external tools for better integrations. (28 mentions)
Users find the learning curve challenging, particularly with advanced features that can overwhelm new users. (25 mentions)
Users find limited customization options frustrating, particularly for reports and advanced features in Freshsales. (21 mentions)

5 Pros or Advantages of Freshsales

1. Ease of Use
Users praise the ease of use of Freshsales, facilitating quick onboarding and efficient sales management from day one.
See 104 mentions

See Related User Reviews

Larry V.
LV

Larry V.

Small-Business (50 or fewer emp.)

4.0/5

"Fast, Customizable CRM—But Contact Cleanup Is a Hassle"

What do you like about Freshsales?

I like that Freshsales is reasonably fast and easy to use, and that it can handle phone systems. The call display makes things faster and easier, and

Bhagya shree P.
BP

Bhagya shree P.

4.0/5

"User-Friendly CRM with Powerful Features"

What do you like about Freshsales?

I use Freshsales to manage leads and improve sales productivity. I like how easy Freshsales is to learn and use, even for beginners, while still offer

2. Features
Users appreciate the user-friendly design and extensive features of Freshsales, enhancing sales efficiency and organization.
See 69 mentions

See Related User Reviews

Bhagya shree P.
BP

Bhagya shree P.

4.0/5

"User-Friendly CRM with Powerful Features"

What do you like about Freshsales?

I use Freshsales to manage leads and improve sales productivity. I like how easy Freshsales is to learn and use, even for beginners, while still offer

Darren W.
DW

Darren W.

4.5/5

"Organized, Customizable CRM with Easy Setup"

What do you like about Freshsales?

I like Freshsales because it's easy to use and organize, and I can customize it to the way I like to work. The ability to make my own filters is valua

3. Helpful
Users appreciate the speed and ease of use of Freshsales, benefiting from its powerful CRM capabilities and organization.
See 56 mentions

See Related User Reviews

Larry V.
LV

Larry V.

Small-Business (50 or fewer emp.)

4.0/5

"Fast, Customizable CRM—But Contact Cleanup Is a Hassle"

What do you like about Freshsales?

I like that Freshsales is reasonably fast and easy to use, and that it can handle phone systems. The call display makes things faster and easier, and

Bhagya shree P.
BP

Bhagya shree P.

4.0/5

"User-Friendly CRM with Powerful Features"

What do you like about Freshsales?

I use Freshsales to manage leads and improve sales productivity. I like how easy Freshsales is to learn and use, even for beginners, while still offer

4. Customer Support
Users value the responsive customer support of Freshsales, enhancing their experience with timely assistance.
See 53 mentions

See Related User Reviews

Larry V.
LV

Larry V.

Small-Business (50 or fewer emp.)

4.0/5

"Fast, Customizable CRM—But Contact Cleanup Is a Hassle"

What do you like about Freshsales?

I like that Freshsales is reasonably fast and easy to use, and that it can handle phone systems. The call display makes things faster and easier, and

Julla J.
JJ

Julla J.

Small-Business (50 or fewer emp.)

4.5/5

"A great CRM option for SMEs"

What do you like about Freshsales?

Customer support is responsive and the features are sufficient for small to medium-sized operation. Integration with other apps also appreciated, howe

5. Intuitive
Users appreciate the intuitive interface of Freshsales, finding it easy to use and navigate even for beginners.
See 42 mentions

See Related User Reviews

Larry V.
LV

Larry V.

Small-Business (50 or fewer emp.)

4.0/5

"Fast, Customizable CRM—But Contact Cleanup Is a Hassle"

What do you like about Freshsales?

I like that Freshsales is reasonably fast and easy to use, and that it can handle phone systems. The call display makes things faster and easier, and

Bhagya shree P.
BP

Bhagya shree P.

4.0/5

"User-Friendly CRM with Powerful Features"

What do you like about Freshsales?

I use Freshsales to manage leads and improve sales productivity. I like how easy Freshsales is to learn and use, even for beginners, while still offer

5 Cons or Disadvantages of Freshsales

1. Missing Features
Users express frustration with missing features in Freshsales, such as limited contact management and report customization.
See 48 mentions

See Related User Reviews

Larry V.
LV

Larry V.

Small-Business (50 or fewer emp.)

4.0/5

"Fast, Customizable CRM—But Contact Cleanup Is a Hassle"

What do you dislike about Freshsales?

I find the strict phone number format frustrating because searches fail unless I enter the full number. Finding duplicate contacts can also take a lot

Bhagya shree P.
BP

Bhagya shree P.

4.0/5

"User-Friendly CRM with Powerful Features"

What do you dislike about Freshsales?

Certain reports and customizations could be more flexible, and the system can feel slightly slow when handling large amounts of data. Report flexibili

2. Limited Features
Users find limited features in Freshsales, with some reporting basic reporting and automation capabilities that could be improved.
See 32 mentions

See Related User Reviews

Dheeraj K.
DK

Dheeraj K.

Small-Business (50 or fewer emp.)

4.5/5

"Freshsales makes the sales process fast and organized."

What do you dislike about Freshsales?

Freshsales overall is quite a good product, but sometimes the advanced automation and reporting features seem a bit complex, especially for new users.

CM

Carsten M.

Mid-Market (51-1000 emp.)

0.0/5

"AI kills the leadscore"

What do you dislike about Freshsales?

The chance of a new feature working properly is far less than 50%. Freddie's AI is stupid, nothing compared to the rest of the market. e.g. the chatbo

3. Limitations
Users face note navigation issues and find email metrics unreliable, requiring external tools for better integrations.
See 28 mentions

See Related User Reviews

Darren W.
DW

Darren W.

4.5/5

"Organized, Customizable CRM with Easy Setup"

What do you dislike about Freshsales?

Sometimes when I'm taking notes in Freshsales, it bounces me to the bottom or the top when I freshly enter into the notations.

Mannu .
M

Mannu .

Small-Business (50 or fewer emp.)

3.5/5

"Great Features, Needs Advanced Reporting"

What do you dislike about Freshsales?

Detailed reporting of the email metrics can be highly improved. Due to their inability of showing detailed report, I had to create a separate email me

4. Learning Curve
Users find the learning curve challenging, particularly with advanced features that can overwhelm new users.
See 25 mentions

See Related User Reviews

Dheeraj K.
DK

Dheeraj K.

Small-Business (50 or fewer emp.)

4.5/5

"Freshsales makes the sales process fast and organized."

What do you dislike about Freshsales?

Freshsales overall is quite a good product, but sometimes the advanced automation and reporting features seem a bit complex, especially for new users.

CM

Carsten M.

Mid-Market (51-1000 emp.)

0.0/5

"AI kills the leadscore"

What do you dislike about Freshsales?

The chance of a new feature working properly is far less than 50%. Freddie's AI is stupid, nothing compared to the rest of the market. e.g. the chatbo

5. Limited Customization
Users find limited customization options frustrating, particularly for reports and advanced features in Freshsales.
See 21 mentions

See Related User Reviews

Bhagya shree P.
BP

Bhagya shree P.

4.0/5

"User-Friendly CRM with Powerful Features"

What do you dislike about Freshsales?

Certain reports and customizations could be more flexible, and the system can feel slightly slow when handling large amounts of data. Report flexibili

Dheeraj K.
DK

Dheeraj K.

Small-Business (50 or fewer emp.)

4.5/5

"Freshsales makes the sales process fast and organized."

What do you dislike about Freshsales?

Freshsales overall is quite a good product, but sometimes the advanced automation and reporting features seem a bit complex, especially for new users.

Top-Rated Alternatives

EngageBay
EngageBay
4.6/5(804)
ActiveCampaign
ActiveCampaign
4.4/5(14,876)
HubSpot Sales Hub
HubSpot Sales Hub
4.4/5(14,395)

Freshsales Reviews (1,244)

View 5 Video Reviews
Reviews

Freshsales Reviews (1,244)

View 5 Video Reviews
4.5
1,244 reviews
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
Here's how.
SI
Syed I.
IT Manager
Information Technology and Services
Enterprise (> 1000 emp.)
"Freshsales Review"
4.5/5
What do you like best about Freshsales?

Very easy to setup Contracts, clients, lead and service at one place, gather all communication channels with customers under one dashboard, excellent analytical reports with ability to download the source data, Admin have full control on customization of screen, options and layouts Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

need some more controls in adding custom fields

need to add some on screen help for users to get familiar with CRM

pricing module should be more flexible to enable multi level pricing Review collected by and hosted on G2.com.

Verified User in Veterinary
IV
Verified User in Veterinary
Small-Business (50 or fewer emp.)
"Great for calls & SMS'"
3.5/5
What do you like best about Freshsales?

The ability to make calls from the system & send SMS's. Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

The inability to undo imports, no audit history & no sandbox! Review collected by and hosted on G2.com.

John B.
JB
John B.
Sales Director
Small-Business (50 or fewer emp.)
"Simple Solution, Great Support"
4/5
What do you like best about Freshsales?

While the tool itself is fine, I've been very happy with the personalized support. For example, I've been able to get someone to help me with initial setup, and subsequent tasks like importing contact spreadsheets and troubleshooting issues live over Zoom with a very quick response time. This saves me a lot of frustration when it comes to 'sticking points' with the solution (which I expect with any product). Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

The dashboards/data display could be a little more user friendly. For example, phone numbers MUST show as 2322222222 vs. 232-222-2222. Odd items like that which could be easy fixes seem to persist. Review collected by and hosted on G2.com.

Andrea O.
AO
Andrea O.
Small-Business (50 or fewer emp.)
"GREAT FOR WORK"
5/5
What do you like best about Freshsales?

I love Freshsales because it has many features, for my calls and emails I can send them in bulk and save time writing to each one. It is so easy to use the platform. Every day is calmer thanks to Freshsales. Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

Sometimes it can get stuck but with a restart to the page it is done. Review collected by and hosted on G2.com.

Eric V.
EV
Eric V.
Director of Technical Sales
Small-Business (50 or fewer emp.)
"Works OK, but lacks features"
1.5/5
What do you like best about Freshsales?

It's simple and easy to use. The user interface is straightforward. I've had good experiences with the support team. I use it daily. Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

I used HubSpot at my last company, and Freshsales lacks a number of features that would make things easier. I liked that with Hubspot's integration to my email, I could automatically create a task to follow up when sending an email. Review collected by and hosted on G2.com.

Carlos V.
CV
Carlos V.
Small-Business (50 or fewer emp.)
"there could be a better way to get the reports, some time is kind of difficult"
5/5
What do you like best about Freshsales?

the tracking and how we could be conect with fresh caller and get the analysis Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

how we could download the data, some time is very hard to sownloading an even worst when i send it to email Review collected by and hosted on G2.com.

Barbara L.
BL
Barbara L.
Small-Business (50 or fewer emp.)
"Sophisticated and wonderful"
5/5
What do you like best about Freshsales?

Freshsales has helped me manage better through its filters, I can also create analysis tables to know the numbers of my collaborators in their calls and emails. Every day I can generate a report on it and satisfy my boss's needs. Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

I don't like that I have time issues in terms of lag, possibly it could be due to the internet. Review collected by and hosted on G2.com.

Verified User in Legal Services
UL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
"CRM with a built in dialler"
1.5/5
What do you like best about Freshsales?

The dialler is easy to connect to the CRM and logs and records calls Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

Workflow and customer journey/ stages are difficult to set up and Review collected by and hosted on G2.com.

Noura N.
NN
Noura N.
Small-Business (50 or fewer emp.)
"Very Easy to Use"
5/5
What do you like best about Freshsales?

Freshsales helps me manage all clients and leads information. I love the reports functionality and being able to get my numbers straight away. Having a template for emails saves me so much time. I can attach files related to each lead or client, so I don't have to store so many files on my computer. The automated follow-up emails help a lot too. Every time I face an issue and reach out to customer support, they do their best to solve the issue asap. I would definitely recommend this software if you are working in sales. Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

None, everything is perfect. I can't think of anything to fix. Review collected by and hosted on G2.com.

Verified User in Computer Software
EC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Unifying Support, Sales and Marketing experience"
4.5/5
What do you like best about Freshsales?

Fast onboarding, Smart usability, Complete API integration, Easy customization. Review collected by and hosted on G2.com.

What do you dislike about Freshsales?

Online documentation not always updated with the product. The missing possibility to build button with custom action sometime create some difficulties. Lack of italian support. Review collected by and hosted on G2.com.
Categories on G2
Explore More