It improves the user experience and the transparency and security of the site and allows you as a business owner to see what is happening in your store. Review collected by and hosted on G2.com.
It has many functions, which takes time to learn to get the most out of the tool. Review collected by and hosted on G2.com.
We're seeing significant improvement in the Product Detail, Cart, and Checkout conversion just by displaying data-driven Delivery Predictions. It's simply harnessing data we already have to crunch product attributes (weight, dims) along with multi-origin, carrier, and destination data so shoppers know what to expect when placing their orders. It brings in additional live data points (holidays, carrier conditions, and more) to give the store confidence in making these predictions.
By tailoring these options further, profitability is increased. For example time frames on free shipping can be tailored based on conditions and Upselling to the next paid shipping level can be achieved. It truly has provided ChessHouse.com with an experience that is better for the customer and more cost effective and intelligent for the merchant. Review collected by and hosted on G2.com.
The product could be more intuitive from an admin standpoint. But the support team is very responsive. Review collected by and hosted on G2.com.
Responsive to customers needs and they try to consider special requests. ETA for products and shipping costs based on item volume has been nice to have. Integration seems fairly easy and, once you understand the site layout, it's easy to use. Review collected by and hosted on G2.com.
Shipping costs often fail to be accurate when large # of small items are on the order. Have to email a CSV file update for dimensions instead of being able to upload them or update individual products through the site. Review collected by and hosted on G2.com.
Fenix is easy to work with. Akhilesh Srivastava helped us integrate their system with our systems. Easy to use with ChannelAdvisor.com and BigCommerce.com. Very granular on a per SKU basis. What we needed. Review collected by and hosted on G2.com.
No downside. Very good programmers. Easy to implement. Review collected by and hosted on G2.com.
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