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FenixCommerce Reviews & Product Details

FenixCommerce is a SaaS (Software-as-a-Service) company founded by veterans in the eCommerce industry with the mission to empower retailers to be competitive with the likes of Amazon in meeting customer expectations regarding delivery experience. By leveraging artificial intelligence (AI), data analytics, and robust machine learning techniques, FenixCommerce provides an end-to-end delivery management platform that enables retailers to deliver orders with unparalleled accuracy while reducing shipping costs by 10% to 25% and driving conversion up by 40%—all while providing transparency to both the retailer and the customer.

Seller

FenixCommerce

Discussions

FenixCommerce Community

Languages Supported

English

Product Description

Fueling E-commerce Success: Ship Smarter, Deliver Better, Profit More FenixCommerce aims to empower retailers to enhance their delivery capabilities, meet customer expectations, and compete effectively with industry giants like Amazon. The integration of AI, data analysis, and machine learning helps retailers optimize their shipping operations, improve accuracy, reduce costs, and provide a transparent and satisfactory delivery experience for both the retailer and the end customer. FenixCommerce offers a comprehensive suite of solutions to address various aspects of the delivery process. These solutions include— ⬆️ Estimated delivery dates early in the pre-purchase journey, enabling retailers to offer customers highly accurate estimates about when orders are expected to arrive. ⬆️ Multi-carrier parcel rate shopping that compares shipping rates from different carriers and selects the most cost-effective option. ⬆️ Order routing with inventory visibility intelligently optimizes the delivery process by determining the most efficient fulfillment path for each order. ⬆️ Branded shipping tracking alerts, which enable retailers to maintain their brand identity throughout the entire delivery experience. Consumers know exactly where their orders are, thereby drastically reducing WISMO support calls by 75%.

Overview by

Akhilesh Srivastava (Making Delivery a Competitive Advantage for The Retailers)

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FenixCommerce Media

FenixCommerce Demo - FenixCommerce Intelligent Delivery Platform Estimated Delivery Date Product Page Experience

The web browser and mobile view of order cut-off time and estimated delivery date as it appears on an eCommerce store's Product Detail Page (PDP).

FenixCommerce Demo - FenixCommerce Intelligent Delivery Platform Estimated Delivery Date Cart Page Experience

The web browser and mobile view of order cut-off time and estimated delivery date as it appears on an eCommerce store's cart page.

FenixCommerce Demo - FenixCommerce Intelligent Delivery Platform Estimated Delivery Date Checkout Page Experience

The web browser and mobile view of order cut-off time and estimated delivery date as it appears on an eCommerce seller's checkout page.

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CR

Verified User in Retail

Small-Business (50 or fewer emp.)

1/23/2025

"I increase my sales"

5/5

What do you like best about FenixCommerce?

It improves the user experience and the transparency and security of the site and allows you as a business owner to see what is happening in your store. Review collected by and hosted on G2.com.

What do you dislike about FenixCommerce?

It has many functions, which takes time to learn to get the most out of the tool. Review collected by and hosted on G2.com.

RN

Raphael N.

Ecommerce Strategist

Small-Business (50 or fewer emp.)

10/12/2023

"Improved Conversion with data driven Delivery Expectations"

5/5

What do you like best about FenixCommerce?

We're seeing significant improvement in the Product Detail, Cart, and Checkout conversion just by displaying data-driven Delivery Predictions. It's simply harnessing data we already have to crunch product attributes (weight, dims) along with multi-origin, carrier, and destination data so shoppers know what to expect when placing their orders. It brings in additional live data points (holidays, carrier conditions, and more) to give the store confidence in making these predictions.

By tailoring these options further, profitability is increased. For example time frames on free shipping can be tailored based on conditions and Upselling to the next paid shipping level can be achieved. It truly has provided ChessHouse.com with an experience that is better for the customer and more cost effective and intelligent for the merchant. Review collected by and hosted on G2.com.

What do you dislike about FenixCommerce?

The product could be more intuitive from an admin standpoint. But the support team is very responsive. Review collected by and hosted on G2.com.

What problems is FenixCommerce solving and how is that benefiting you?

Shopper inquiries by phone and email were nearly eliminated by adding this information in the shopping experience.

It's harnessing data we already have + carrier and additional datapoints to provide a more tailored and helpful experience to the customer.

It's helping us avoid shopping offerings that are senseless or confusing to customers. Review collected by and hosted on G2.com.

UR

Verified User in Retail

Small-Business (50 or fewer emp.)

10/18/2023

"Fenix works to help your business and offers a decent amount of features"

4/5

What do you like best about FenixCommerce?

Responsive to customers needs and they try to consider special requests. ETA for products and shipping costs based on item volume has been nice to have. Integration seems fairly easy and, once you understand the site layout, it's easy to use. Review collected by and hosted on G2.com.

What do you dislike about FenixCommerce?

Shipping costs often fail to be accurate when large # of small items are on the order. Have to email a CSV file update for dimensions instead of being able to upload them or update individual products through the site. Review collected by and hosted on G2.com.

JS

Jeff S.

President

Automotive

Small-Business (50 or fewer emp.)

10/18/2023

"Fenix delivery date system is GREAT!"

5/5

What do you like best about FenixCommerce?

Fenix is easy to work with.

Akhilesh Srivastava helped us integrate their system with our systems. Easy to use with ChannelAdvisor.com and BigCommerce.com . Very ganular on a per SKU basis. What we needed. Review collected by and hosted on G2.com.

What do you dislike about FenixCommerce?

No downside. Very good programers. Easy to implement. Review collected by and hosted on G2.com.