--- title: DoneDone Reviews meta_title: 'DoneDone Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 86 reviews by the users' company size, role or industry to find out how DoneDone works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 86 scale: '5' date_modified: '2026-08-07' parent_category: name: Project, Portfolio & Program Management url: https://www.g2.com/categories/project-portfolio-program-management --- # DoneDone Reviews **Vendor:** DoneDone **Category:** [Task Management Software](https://www.g2.com/categories/task-management-software) **Average Rating:** 4.6/5.0 **Total Reviews:** 86 ## About DoneDone If you're looking for the most essential features in a task tracker and shared inbox, look no further than DoneDone. We work hard to make our product simple and easy to use, so you can focus on getting your work done. With DoneDone, customer support and product teams can work together more efficiently than ever before. ## DoneDone Pros & Cons **What users like:** - Users appreciate the **ease of use** of DoneDone, enjoying its powerful API and seamless integration capabilities. (2 reviews) - Users praise the **easy setup** of DoneDone, streamlining workflows and enhancing productivity effortlessly. (2 reviews) - Users commend DoneDone for its **efficiency** in managing complex tasks and workflows seamlessly, enhancing overall productivity. (2 reviews) - Users praise the **powerful and flexible API** of DoneDone, enhancing integration and workflow customization. (2 reviews) - Users value the **time-saving features** of DoneDone, significantly enhancing productivity through streamlined workflows and integrations. (2 reviews) - Case Management (1 reviews) - Customer Support (1 reviews) - Custom Fields (1 reviews) - Easy Implementation (1 reviews) - Easy Integrations (1 reviews) **What users dislike:** - Users find **filtering issues** in DoneDone hinder their ability to efficiently search and manage tasks and projects. (2 reviews) - Users feel the **inadequate filtering** limits their ability to effectively manage and view linked tasks on DoneDone. (1 reviews) - Users find a **lack of tools** in DoneDone, specifically missing HIPAA compliance and advanced sorting/filtering options. (1 reviews) - Users find the search function for past projects to be **not intuitive** , indicating a need for improvement in usability. (1 reviews) - Users note the need for improvements in **subtask handling** , specifically regarding sorting/filtering capabilities for linked tasks. (1 reviews) ## DoneDone Reviews ### 1. DoneDone is a clear and easy to navigate ticketing system **Rating:** 3.0/5.0 stars **Reviewed by:** Kate J. | SEO Account Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about DoneDone?** I like that it does not have thousands of features - just tickets on boards that you can see and sort. It eliminates the friction and help better issue management **What do you dislike about DoneDone?** Exporting tickets to a spreadsheet could work better. Also the filtering system is slightly overcomplicated - it would be better if it works like filters in the Google spreadsheets **What problems is DoneDone solving and how is that benefiting you?** It is our main toold for development requests managing between the internal team, project managers and clients. It saves us long and messy email threads since everything is in one place. ### 2. Lacking basic time tracking integration. **Rating:** 3.0/5.0 stars **Reviewed by:** Aaron M. | Sr. Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about DoneDone?** The UI and ease of use make understanding everything much easier. **What do you dislike about DoneDone?** Simple things like time tracking should be built in without the need for a separate paid service. **What problems is DoneDone solving and how is that benefiting you?** Tasks and support tickets in one place. ## DoneDone Discussions - [What is DoneDone used for?](https://www.g2.com/discussions/what-is-donedone-used-for) - [View DoneDone pricing details and edition comparison](https://www.g2.com/products/donedone/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+08%3A49%3A52+-0500&secure%5Bsession_id%5D=ed0f5591-fcf3-428b-a601-fe919d1a2143&secure%5Btoken%5D=f32887a3a2034019f2fa8cb2555803601a5aadb0d733ea9fc40691851bfbe483&format=llm_user) ## DoneDone Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - Attachments/Screencasts - Ticket Collaboration - Workflow Management - Knowledge Base Management - Ticket Management - Call Center Management - Queue Management - Inbox Management - Support Ticket Management - Email Management **Bug Reporting** - User Reports & Feedback - Tester Reports & Feedback - Team Reports & Comments **Task Creation** - Creation & Assignment - Due Dates - Drag & Drop - Mass Updates **Bug Monitoring** - Bug History - Data Retention **Task Management** - Task Prioritization - To-Do Lists - Project Templates **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Bug Tracking** - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Assignment Management - Prioritization **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - API - Audit Trail - Drag & Drop - Projections - Charting - Ticket Management - Monitoring - Status Tracking - Progress Tracking - Workflow Management - Project Time Tracking - Issue Tracking - Configurable Workflow - Collaboration Tools - Agile Methodologies - Customizable Fields - Backlog Management - Real-Time Updates - Single Sign On - Generative AI - Task Scheduling - Activity Tracking - Activity Dashboard - Task Management - Project Management - Project Planning - Feedback Management - Code Repository Integration - Reporting & Statistics - Email Management - Knowledge Base Management - Multiple Projects - Tagging - AI Copilot - File Management - Issue Management - Task Planning - Data Visualization - Bug/Issue Capture - Bug Tracking - Alerts/Notifications - Commenting/Notes - @mentions - Third-Party Integrations - Customizable Templates - Task Progress Tracking - Real-Time Notifications - Access Controls/Permissions **Additional Functionality** - Collaboration Tools - Gantt/Timeline View - AI Copilot - Task Tagging - Spreadsheet View - Task Scheduling - Search/Filter - Email-to-Task Conversion - Project Tracking - Time Tracking - Sub-Task Management - Task Progress Tracking - Third-Party Integrations - Calendar Management - Mobile Access - Task Editing - Reporting/Analytics - Deadline Management - API - Dependency Tracking - Document Management - Assignment Management - Project Planning - Task Board View - Workflow Management - Activity Tracking - Commenting/Notes - Resource Management - Task Import - Dashboard - Access Controls/Permissions - Real-Time Notifications **Communication Channels** - Email to Case - Video Chat **Platform** - Mobile User Support - User, Role, and Access Management - Third-Party Integrations - Reporting - Activity Dashboard - Mobile Access **Additional Functionality** - Automated Routing - Chatbot - Reporting & Statistics - Autoresponders - AI Copilot - Real-Time Monitoring - CRM - Gamification - Conversation Intelligence - Customizable Fields - Surveys & Feedback - Key Performance Indicators - Collaboration Tools - Multi-Channel Communication - Voice Recognition - Live Chat - Task Automation - IVR - Language Detection - Multiple Data Sources - Predictive Analytics - API - Alerts/Escalation - Data Security - Interaction Tracking - Prioritization - Secure Data Storage - Macros/Templated Responses - Performance Metrics - Single Sign On - Mobile App - Reporting/Analytics - Access Controls/Permissions - Email Templates - Real-Time Notifications - Automated Responses - Data Import/Export - Personalization - Workflow Automation ## Top DoneDone Alternatives - [ClickUp](https://www.g2.com/products/clickup/reviews) - 4.6/5.0 (13,035 reviews) - [Jira](https://www.g2.com/products/jira/reviews) - 4.3/5.0 (7,571 reviews) - [monday AI Work Platform](https://www.g2.com/products/monday-com/reviews) - 4.7/5.0 (16,648 reviews)