DoneDone Features

Allows software to be easily used on multiple mobile devices include phone and tablet devices. This feature was mentioned in 35 DoneDone reviews.

As reported in 39 DoneDone reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

Integrates with other customer service software to improve support and enhance functionality 32 reviewers of DoneDone have provided feedback on this feature.

Provides analytics tools that reveal important business metrics and track progress This feature was mentioned in 34 DoneDone reviews.

Based on 40 DoneDone reviews. Displays important metrics relating to performance

User Experience of creating and submitting a ticket This feature was mentioned in 39 DoneDone reviews.

User Experience of responding and receiving a response 39 reviewers of DoneDone have provided feedback on this feature.

Route tickets based on values of fields, changes to ticket status and time based conditions 39 reviewers of DoneDone have provided feedback on this feature.

As reported in 39 DoneDone reviews. Respond to common requests with standard reply

As reported in 39 DoneDone reviews. Documents and files can be attached to the ticket to communicate with customer issues/resolutions

Based on 39 DoneDone reviews. Share and collaborate on tickets with multiple customer service representatives

As reported in 36 DoneDone reviews. Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

Based on 16 DoneDone reviews. Give users in-app method of reporting bugs and leaving general performance feedback.

Give testers in-app method of reporting bugs and leaving general performance feedback. 15 reviewers of DoneDone have provided feedback on this feature.

As reported in 15 DoneDone reviews. Give team members method of reporting bugs and leaving comments on bug status.

Track history of bug status by application version, date, etc. 16 reviewers of DoneDone have provided feedback on this feature.

Store bug tracking data for an appropriate and useful amount of time. 16 reviewers of DoneDone have provided feedback on this feature.

Create and assign tasks for individual users with details and due dates. This feature was mentioned in 30 DoneDone reviews.

Set deadlines and milestones for tasks, manually or automatically (based on project templates). This feature was mentioned in 31 DoneDone reviews.

Users can move tasks and change dependencies using drag and drop. 28 reviewers of DoneDone have provided feedback on this feature.

Allows users to update multiple tasks at the same time, accross multiple projects. This feature was mentioned in 29 DoneDone reviews.

As reported in 30 DoneDone reviews. Set priority levels on tasks so individuals can organize their work.

Each user can view their list of tasks to be completed without having access to other tasks. This feature was mentioned in 30 DoneDone reviews.

Based on 21 DoneDone reviews. Allows users to generate text based on a text prompt.

As reported in 20 DoneDone reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Capability to perform complex tasks without constant human input

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting