DoneDone Features

Platform (5)

Mobile User Support: Allows software to be easily used on multiple mobile devices include phone and tablet devices.
User, Role, and Access Management: Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.
Integration: Integrates with other customer service software to improve support and enhance functionality
Reporting: Provides analytics tools that reveal important business metrics and track progress
Dashboards: Displays important metrics relating to performance

Ticket and Case Management (6)

Ticket Creation User Experience: User Experience of creating and submitting a ticket
Ticket Response User Experience: User Experience of responding and receiving a response
Workflow: Route tickets based on values of fields, changes to ticket status and time based conditions
Automated Response: Respond to common requests with standard reply
Attachments/Screencasts: Documents and files can be attached to the ticket to communicate with customer issues/resolutions
Ticket Collaboration: Share and collaborate on tickets with multiple customer service representatives

Communication Channels (1)

Bug Reporting (3)

User Reports & Feedback: Give users in-app method of reporting bugs and leaving general performance feedback.
Tester Reports & Feedback: Give testers in-app method of reporting bugs and leaving general performance feedback.
Team Reports & Comments: Give team members method of reporting bugs and leaving comments on bug status.

Bug Monitoring (2)

Task Creation (4)

Creation & Assignment: Create and assign tasks for individual users with details and due dates.
Due Dates: Set deadlines and milestones for tasks, manually or automatically (based on project templates).
Drag & Drop: Users can move tasks and change dependencies using drag and drop.
Mass Updates: Allows users to update multiple tasks at the same time, accross multiple projects.

Task Management (2)

Generative AI (4)

Agentic AI - Bug Tracking (3)

Agentic AI - Help Desk (3)

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Technology Glossary Features

View definitions of the features and discover new technology terms.

View Glossary

To-Do Lists

To-do lists are how an individual keeps tasks that need to be completed organized. Learn more about the types of to-do lists that can be used and the benefits of utilizing a list to stay motivated and productive.

SLA management

SLA management is the process of ensuring that all the services and procedures of a business align with the service level agreement (SLA). Learn more about why SLA management is essential, the benefits it offers, and which best practices are appropriate for it.