--- title: Dialpad Connect Reviews meta_title: 'Dialpad Connect Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 4201 reviews by the users' company size, role or industry to find out how Dialpad Connect works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 4201 scale: '5' date_modified: '2026-08-03' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Dialpad Connect Reviews **Vendor:** Dialpad **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 4,201 ## About Dialpad Connect Dialpad Connect is an AI-native business communications solution that brings calling, messaging, and meetings together in one app, with real-time AI insights built in to enhance every interaction. With Dialpad Connect, you can: - Call, message, and meet in a single app - Seamlessly switch between devices - Focus on the conversation with real-time call transcriptions, AI summaries, and action items ## Dialpad Connect Pros & Cons **What users like:** - Users appreciate the **ease of use** of Dialpad Connect, enjoying its intuitive interface and seamless functionality for communication. (126 reviews) - Users appreciate the **call management features** of Dialpad Connect, enhancing guidance and streamlining communication effortlessly. (70 reviews) - Users value the **helpful customer support** of Dialpad Connect, enhancing their remote work experience and call management. (56 reviews) - Users value the **AI transcription and call recordings** of Dialpad Connect, enhancing workflow and communication efficiency. (55 reviews) - Users appreciate the **user-friendly interface** of Dialpad Connect, enhancing communication and workflow with its seamless features. (51 reviews) - Intuitive (49 reviews) - Users find the **real-time voice transcription** of Dialpad Connect invaluable for efficient call management and productivity. (49 reviews) - Users appreciate the **clear call quality** of Dialpad Connect, ensuring seamless communication without disturbances. (45 reviews) - Users value the **efficient real-time communication** of Dialpad Connect, enhancing collaboration with intuitive tools and AI features. (41 reviews) - Call Quality (38 reviews) **What users dislike:** - Users often face **call issues** with Dialpad Connect, including problems with call forwarding and routing logging. (55 reviews) - Users often face **connection issues** with Dialpad Connect, leading to frustration and impacting the overall communication experience. (42 reviews) - Users report that Dialpad Connect lacks **essential integration and administrative control features** for effective call management. (29 reviews) - Users report frequent **recording issues** with Dialpad Connect, impacting call quality and overall communication reliability. (27 reviews) - Users report **call quality issues** including delays and inconsistencies that hinder effective communication and overall experience. (26 reviews) - Users face **connectivity issues** with Dialpad Connect, causing interruptions and delays during calls, especially in busy periods. (26 reviews) - Limited Features (25 reviews) - Missing Features (25 reviews) - Lack of Intuitiveness (24 reviews) - Not Intuitive (24 reviews) ## Dialpad Connect Reviews ### 1. One Phone for Work & Personal, Plus Helpful Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Matt G. | Managing Member, Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2026 **What do you like best about Dialpad Connect?** Using one phone for work / personal, analytics **What do you dislike about Dialpad Connect?** The fax feature is hard to find & navigate **What problems is Dialpad Connect solving and how is that benefiting you?** N/a ### 2. Seamless Business Communication Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Dialpad Connect?** I find Dialpad Connect easy to use with its clean interface where nothing feels buried, and new team members can pick it up quickly with little training. I appreciate the flexibility of having the same business number on both desktop and mobile, which makes everyday work smoother. The call routing and shared lines are simple to set up but powerful enough for a growing team. The call transcripts are really useful for catching details that might be missed in the moment. I like that it doesn’t feel bloated, yet it still covers all the essentials we need. **What do you dislike about Dialpad Connect?** There are a few rough edges. The call quality is usually solid, but when someone has a weak internet connection, it drops fast—there’s not much cushion there. The analytics are helpful at a basic level, but if you want deeper reporting or more customization, it starts to feel limited unless you upgrade. The messaging works, but it’s not as robust as a dedicated team chat tool, so larger teams might still prefer something like Slack alongside it. **What problems is Dialpad Connect solving and how is that benefiting you?** I use Dialpad Connect to handle inbound/outbound calls, texts, and basic team messaging in one place. It fixes missed calls and clunky call forwarding, and organizes call routing and logs. It simplifies remote work by letting us use the same number from laptops and mobiles. ### 3. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jon F. | Sales Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** The interface is intuitive, making it easy to manage calls, messages, and meetings in one place, and the call quality is consistently strong. I also appreciate the built-in AI features, which help with call summaries and insights without adding extra work. **What do you dislike about Dialpad Connect?** There are moments when navigation or finding specific settings isn’t as intuitive as it could be, especially for new users. Issues with integration to Hubspot also **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect solves the challenge of efficient outbound calling while keeping communication tied to CRM records. It benefits me by making it easy to link calls back to the correct CRM contacts, automatically capture call notes, and surface call sentiment. This reduces manual data entry, improves follow-up quality, and gives better visibility into conversations and outcomes. ### 4. Great for Remote teams! **Rating:** 5.0/5.0 stars **Reviewed by:** Lydia W. | Account Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Dialpad Connect?** It’s easy to search for people and transfer within the team and company. **What do you dislike about Dialpad Connect?** Caller ID or routing calls to the correct region. **What problems is Dialpad Connect solving and how is that benefiting you?** We are able to have a contact center for customer all over the continent. ### 5. Excellent Interface, Strong Mobile App, and Robust AI Features **Rating:** 4.5/5.0 stars **Reviewed by:** Jeremy K. | 2. Cloud Computing | Cloud Managed Services | Cloud Migration Services | Data Backup Solutions, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about Dialpad Connect?** Excellent interface, good mobile app, robust AI features **What do you dislike about Dialpad Connect?** I have been told by our technical team that the tech support is not robust **What problems is Dialpad Connect solving and how is that benefiting you?** Unified communications with an eye on innovation ### 6. Easy to Use Calling Worldwide with Built-In Transcripts **Rating:** 5.0/5.0 stars **Reviewed by:** Judyann L. | Technical Service Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Dialpad Connect?** Easy to use. I can make outbound and inbound calls to any country, and it includes a transcript. **What do you dislike about Dialpad Connect?** the automated machine when answering call should be before someone answered. not during answered call **What problems is Dialpad Connect solving and how is that benefiting you?** Easy communication between customer and business. ### 7. very practical and smooth **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2023 **What do you like best about Dialpad Connect?** Nothing in particular, the same basic properties were more than enough **What do you dislike about Dialpad Connect?** Yes the fact that numbers get flagged for spam and sometimes texts send to France/UK are flagged as spam but when you use another dialpad number they go through **What problems is Dialpad Connect solving and how is that benefiting you?** Tracking all calls/sms in one place ### 8. Excellent Interface, AI Transcription & Call Summaries That Make Conversations Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Kaleb W. | Senior Recruiter, Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Dialpad Connect?** It has an excellent interface which helps in switching between the tabs and the AI Transcription is the key where it is an absolute factor which helps the conversation to be more comfortable. the summarization of the call is also a big big plus to recall what the conversation was **What do you dislike about Dialpad Connect?** there is nothing that I dislike but sometimes it has the network drop **What problems is Dialpad Connect solving and how is that benefiting you?** It helps me connect with the consultants which makes my day easier in recruiting ### 9. Convenient CRM-Synced Calling, but Glitches and Unsubscribe Prompts Get in the Way **Rating:** 3.0/5.0 stars **Reviewed by:** Kaylee M. | Practice Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Dialpad Connect?** Dialpad is a convenient tool for a company to offer to employees in lieu of providing a mobile work phone. It houses all customer information & interactions directly through the app that can also sync to other CRM softwares such as salesforce. **What do you dislike about Dialpad Connect?** Can sometimes be a bit glitchy in terms of call quality & it also sends recipients an option to unsubscribe from receiving calls or texts which is a barrier when they do so. **What problems is Dialpad Connect solving and how is that benefiting you?** My management can track everything for activity purposes as well as coaching. For me it serves the purpose of a work phone. ### 10. Dialpad Makes Daily Product Support Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Miles F. | Product Support Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Dialpad Connect?** Dialpad is pretty easy to use. Our team relies on it every day to support our customers and help them with our product. **What do you dislike about Dialpad Connect?** Sometimes it’s difficult to create a voicemail, and there isn’t a text-to-speech feature to help with that. **What problems is Dialpad Connect solving and how is that benefiting you?** It allows us to communicate directly with our customers. ### 11. Reliable business communication tool for our recruiting operations **Rating:** 4.0/5.0 stars **Reviewed by:** HR A. | Growth Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** The call quality and AI transcription features are very helpful for our recruiting team. Being able to track and record candidate calls has streamlined our hiring process significantly. **What do you dislike about Dialpad Connect?** The pricing can be a bit high for smaller teams, and the mobile app occasionally has connectivity issues that disrupt calls. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect helps us manage all our recruiting calls efficiently with call recording and AI summaries. It has improved candidate communication and reduced manual note-taking for our team. ### 12. Ai voice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2024 **What do you like best about Dialpad Connect?** Smarter AI-powered call insights — Dialpad continues pushing AI deeper into conversations, including better transcription, summaries, coaching insights, and conversation analysis so teams can spend less time reviewing calls manually. **What do you dislike about Dialpad Connect?** AI summaries, coaching, and scorecards are useful, but teams would benefit from more customization: letting admins tune AI behavior, define industry-specific scoring **What problems is Dialpad Connect solving and how is that benefiting you?** The real time prompt feature is helping a lot in improving inconsistent customer service. also the real time transcription feature is supeer cool to see the the live transcription ### 13. Live Transcripts and Chat Make Every Call Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Ioan F. | Software implementation specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 24, 2026 **What do you like best about Dialpad Connect?** Being able to easily call any number, seeing the transcript in real life during the call and having a live chat is life saving. **What do you dislike about Dialpad Connect?** Opening the app can take a long time in some cases. **What problems is Dialpad Connect solving and how is that benefiting you?** I can call, send texts and have life chat using just one app, rather than 3 different ones. ### 14. Fantastic Product, Integration and Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** Fantastic Integration with our internal processes, our work flow and our sales flow through to our CRM. **What do you dislike about Dialpad Connect?** The only downside I see of DialPad is that there are a few things in setting up at the beginning that we did not know, which then became obvious as we became more familiar with the platform. **What problems is Dialpad Connect solving and how is that benefiting you?** Faster call to action, better tracking and follow through to our CRM and enhancing marketing based on keywords and AI translations/ ### 15. The Easiest Phone system ever **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Enterprise (> 1000 emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** The platform's proprietary artificial intelligence provides real-time call transcription, automated post-call summaries (AI Recaps), and sentiment analysis, which allow team members to focus on conversations rather than manual note-taking. Many users also appreciate the seamless transition between devices, such as starting a call on a desktop and handing it off to a mobile device without interruption. Additionally, the platform is praised for its ease of setup **What do you dislike about Dialpad Connect?** hidden costs and non-transparent billing, noting that the base price quickly inflates due to surcharges for SMS, additional numbers, and essential features like 24/7 phone support. There are also significant reliability concerns, with common complaints regarding dropped calls during transfers, one-way audio, and missed call notifications that fail to trigger. Additionally, the software's restrictive tier system often locks critical business tools—such as international texting and CRM integrations—behind more expensive plans, while the separate app requirement for video conferencing is seen as a clunky hurdle for teams seeking a truly unified communication experience. **What problems is Dialpad Connect solving and how is that benefiting you?** Manual Note-Taking & Documentation: One of the primary issues solved is the inefficiency of manual note-taking. ### 16. Seamless Salesforce Sync Makes CRM Call Logging Effortless **Rating:** 4.0/5.0 stars **Reviewed by:** Allison M. | Dealer Relations, Account Manager , Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Dialpad Connect?** It syncs with Salesforce so it's seamless to log calls directly to my CRM. **What do you dislike about Dialpad Connect?** Sometimes the system will freeze and calls won't dial and you have to fully reboot the system. **What problems is Dialpad Connect solving and how is that benefiting you?** It gives me back time in my day since I don't have to manually log my calls. ### 17. Love the Post-Interaction Summaries **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolle A. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Dialpad Connect?** That you can receive a summary after the interaction **What do you dislike about Dialpad Connect?** Currently im very satisfied on how it works **What problems is Dialpad Connect solving and how is that benefiting you?** Is providing reports and summary of the interactions that can help to track missing concerns or easy problem solution ### 18. Smooth, Straightforward Call Center Administration with Dialpad **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Dialpad Connect?** Dialpad is a smooth call center platform that makes administration straightforward and easy. **What do you dislike about Dialpad Connect?** I don’t have anything I dislike about Dialpad. They continue to evolve and consistently find opportunities to improve their platform. **What problems is Dialpad Connect solving and how is that benefiting you?** I needed an easy, reliable solution that would let customers connect with our team, and allow our team to connect with them as well. ### 19. Easy to Use and Well-Supported, but the Ringing with Clients Needs Work **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Dialpad Connect?** I like the fact you can use it from your laptop, it is super easy to use, quick connection, and all the support you could need. It is also very easy to transfor a call. **What do you dislike about Dialpad Connect?** I really don't like how it rings when with a clinent. **What problems is Dialpad Connect solving and how is that benefiting you?** We have had a lot of landline problems. Since we have switch we have had no connection problem at all. ### 20. Dialpad Connect is powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Dialpad Connect?** I really like how intuitive and easy to use Dialpad Connect is. The interface is clean and modern, and it integrates well with other tools like Google Workspace, Microsoft 365, and Salesforce. The call quality is usually excellent, and the AI-powered features—like real-time transcription and voicemail-to-text—make communication more efficient. It’s also great that everything is cloud-based, so I can make or receive calls from any device. **What do you dislike about Dialpad Connect?** While Dialpad Connect is powerful, there are occasional connectivity or sync issues, especially with mobile apps. Some of the more advanced analytics and reporting features can feel limited unless you’re on a higher-tier plan. Also, the initial setup and user management can take some time to configure for larger teams. **What problems is Dialpad Connect solving and how is that benefiting you?** Problems that Dialpad Connect solves: Legacy phone systems hinder flexibility Scattered communication workflows Limited intelligence and insight in communications Administration and scalability burdens It is benefiting me because it offers Greater flexibility & mobility Simplified communications stack Better conversation intelligence Improved administrative efficiency & scalability Enhanced visibility and data-driven insights Better integration with your business tools ### 21. Reliable, Easy-to-Use Business Phone System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** Dialpad Connect is easy to use and works well across desktop and mobile devices. Call quality is reliable, and features like voicemail transcription, call routing, call logs, and analytics are very helpful for day-to-day operations. Administration and user management are straightforward, and users adapt to the platform quickly. **What do you dislike about Dialpad Connect?** Some advanced features and settings can be difficult to locate at first, and occasional updates change the interface, which requires users to re-adjust. Call analytics and reporting could also offer more customization for deeper insights, especially for administrative or IT needs. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect helps centralize business communications into a single, reliable platform. It replaces traditional phone systems with a flexible cloud-based solution that supports remote and in-office staff. This improves call reliability, makes it easier to manage users and numbers, and provides better visibility through call logs and analytics, ultimately improving communication efficiency and responsiveness. ### 22. Streamlined Communication with Stellar Features **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany L. **Reviewed Date:** November 06, 2025 **What do you like best about Dialpad Connect?** I find Dialpad Connect incredibly valuable for my role as an administrative assistant due to its efficiency in handling both incoming and outbound calls with ease. One feature I particularly appreciate is the transcription capability—it automatically types out conversations, which is a lifesaver when callers speak quickly or when I need to refer back to specific details like addresses or ID numbers. The caller ID feature is also beneficial, allowing me to manage calls with customers and vendors more effectively. Call transferring is seamless, making it simple to redistribute calls within the office. Additionally, I love the flexibility provided by the mobile app, which allows me to answer calls from my cellphone if needed. Overall, these features help our business run more efficiently and ensure I can maintain high productivity levels. The initial setup of Dialpad Connect was super easy, which was a great start, and having used it for six months now, I rate it a solid 10 out of 10 in terms of recommending it to others. **What do you dislike about Dialpad Connect?** N/A **What problems is Dialpad Connect solving and how is that benefiting you?** I use Dialpad Connect for call management, enjoying features like transcription for fast-talking clients and efficient call transfer, which enhance team productivity and support my administrative tasks effectively. ### 23. It is the best phone app ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** The built in AI, transcripts and the user friendly interface is everything. I am in awe all the time with it. I can always go back to the calls and catch any information was not able to catch before. **What do you dislike about Dialpad Connect?** There is really nothing to dislike. I only don't really like that the app doesn't load previous messages as the computer app. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad Connect is helping us connect with our clients in the US while being away from the US. We have US phone number based out of the state where our company is located. They are helping us be trust worthy with our clients ### 24. Very easy to use and good connection **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2019 **What do you like best about Dialpad Connect?** In the past, conferencing software I have used required passcodes which can be a bit of a pain while driving. I like that no passcode is needed - it makes it convenient when conferencing on the go. **What do you dislike about Dialpad Connect?** I really do not see any downsides - all positive. **What problems is Dialpad Connect solving and how is that benefiting you?** Conference calls - can be dialed in from various countries. Great connection and no passcode needed ### 25. Great but onboarding can be difficult **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Dialpad Connect?** Not all calls have transcription despite all settings being correct **What do you dislike about Dialpad Connect?** Updates that aren't working with systems as they should be and issues with integration with hubspot **What problems is Dialpad Connect solving and how is that benefiting you?** An easier way to track calls ### 26. Dialpad Gets the Job Done Sometimes **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** It allows me to be able to access the service from anywhere I can get an internet connection. This means I don't have to be in the office to use it. **What do you dislike about Dialpad Connect?** I cannot get the SMS system to work so clients cannot text me. Many times the phone doesn't ring, and I don't get the voicemails until much later, so I cannot immediately respond to my clients. The same goes to my staff. They get no notice of any incoming calls or messages. Its very, very frustrating. **What problems is Dialpad Connect solving and how is that benefiting you?** Its an affordable means for me to have an important and professional business phone service. ### 27. Extremely useful, but the setup is quite extensive. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** April 25, 2026 **What do you like best about Dialpad Connect?** Ease of access to information, the live dashboard is incredible. It’s easy to review all the calls and access each one individually. **What do you dislike about Dialpad Connect?** Settings, it’s extremely tedious and overly extensive. I find it hard to find more detailed information in the help center. **What problems is Dialpad Connect solving and how is that benefiting you?** Ease of finding information, previously we used Google Voice, and I had a lot of difficulty generating reports and accessing call records. ### 28. Simple, Professional, and Reliable Business Phone Setup **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** Dialpad is incredibly intuitive. The interface is clean and doesn't feel like 'old school' enterprise software. I love that I can sign up for a single seat on the Standard plan, which many other competitors don't allow. The call quality has been consistently clear, even on mobile data **What do you dislike about Dialpad Connect?** Customer support on the Standard plan is limited to chat and web tickets; you don't get 24/7 phone support unless you pay for a higher tier. **What problems is Dialpad Connect solving and how is that benefiting you?** It helped me move away from a traditional desk phone. I can now handle my 'office' calls from anywhere in the world while maintaining a professional local presence. ### 29. Effortless Setup with Confusing Phone Number Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2026 **What do you like best about Dialpad Connect?** I like Dialpad Connect's call summary feature, which helps me after the call is made. The contact center feature is also something I appreciate. Additionally, the initial setup of Dialpad Connect was very easy. **What do you dislike about Dialpad Connect?** reusing Phone numbers and notes in Dialpad Connect is confusing. **What problems is Dialpad Connect solving and how is that benefiting you?** I use Dialpad Connect for sales calls, and the call summary after each call is really helpful. It solves the problem of tracking call details efficiently. ### 30. Dialpad saves time with their AI note taking! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Dialpad Connect?** The AI notes are great - they automatically go into our CRM after each phone call, which saves us a lot of time typing up notes. **What do you dislike about Dialpad Connect?** Sometimes when we hit accept on a phone call it does not actually accept the call, **What problems is Dialpad Connect solving and how is that benefiting you?** Note-taking was a big issue in the business; people weren’t completing their notes. With Dialpad’s AI notes, this solves the issue and makes it much easier to keep notes finished and consistent. ### 31. Great Integration and Call Quality, but Too Much Manual Dialing **Rating:** 3.5/5.0 stars **Reviewed by:** Daniel D. | Telecom Advisory Board, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Dialpad Connect?** the integration is perfect, one-touch dial works, call quality is consistently good. ability to spoof numbers helps. **What do you dislike about Dialpad Connect?** the way we use is too manual. i spend too much time dialing and waiting on dead numbers, no answers etc. **What problems is Dialpad Connect solving and how is that benefiting you?** click to dial eliminates swivel seat, ability to protect my personal phone numbers ### 32. Dialpad is a good software where we can connect with candidates and track the notes in easy way **Rating:** 5.0/5.0 stars **Reviewed by:** Karnala H. | Senior Technical Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Dialpad Connect?** The Dialpad Webapp is currently user friendly. **What do you dislike about Dialpad Connect?** If you have feature to detect spam calls. it is easier for us. **What problems is Dialpad Connect solving and how is that benefiting you?** Making Communication with client simple and easy ### 33. Next-Level VoIP Service with Dialpad!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Gavin B. | Systems (IT) Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Dialpad Connect?** Number of Features: Dialpad packs a robust set of tools—voice, video, messaging, AI transcription, analytics, integrations, IVR—all under one roof. Dialpad's customer service is top tier, I almost never sit on hold. They treat you like family, ask you right away what you need and my issue or question gets resolved straight away. **What do you dislike about Dialpad Connect?** Frequency of Use: We use Dialpad everyday and ever since there big update where they overhauled there application, it seems like it's not quiet polished yet. It seems like they're slowing fixing them but it's very glitchy at times. Ease of Integration: I know in the past we tried using AD sync so our employees can sign in with e native Microsoft button but it last time it wouldn't work at all. We will give it another shot though. Since the Ease of Implementation seems straight forward. I will say for our older staff they tend to not find the ease of use of the Dialpad application. Nothing a little training can't do though. **What problems is Dialpad Connect solving and how is that benefiting you?** They are currently trying to give us more control over what our users can and can not do with there accounts. Dialpad is very end user feature rich which is a good and bad thing at times. For instance users can change how log there ringer last for, which we don't want for many reasons. They have gave us control over other settings though, so they are actively working on a solution for us. ### 34. Easy Call Queue setup for Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** Super easy to setup call queue for simultaneous ring (which is unavailable with some other options). Easy to add and remove users as needed. Easy for the call center agents to toggle available and unavailable. Reporting is really great for tracking stats and phone usage down to the individual call if needed. Easy access to call recordings and transcriptions if issues arise. **What do you dislike about Dialpad Connect?** Calls out sometime show up as spam despite TCR registration. **What problems is Dialpad Connect solving and how is that benefiting you?** Ease of reporting for phone time, number of calls. Simultaneous ring to all agents allowing for a increased answer rate since agents are "competing" for calls. ### 35. Dialpad is an excellent soft-phone for both internal and customer calls. **Rating:** 5.0/5.0 stars **Reviewed by:** Raja M. | Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** One of its standout features is the auto-summarization tool, which provides real-time insights during calls and a detailed summary once the conversation has concluded. **What do you dislike about Dialpad Connect?** I'm not sure about the dislikes. but sometime, i faces a broken voice. **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad is our primary tool for placing and receiving customer calls. We use this feature extensively to support our customer service operations. ### 36. Efficient and Easy-to-Use VoIP Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** The user-friendly interface and mobile app make Dialpad Connect really easy to use. It's simple to navigate, and I can take calls on the go without any hassle. **What do you dislike about Dialpad Connect?** One thing that could be improved is the call log navigation when using two numbers, one for business and one for personal. It can get a bit confusing since the call logs are separated by number, and sometimes it’s easy to mix them up. However, I’ve gotten used to it over time and it’s not a huge issue. **What problems is Dialpad Connect solving and how is that benefiting you?** AI transcriptions combined with call recordings have been incredibly valuable. The transcriptions capture important details like emails and phone numbers shared during calls, while the ability to listen to call recordings ensures I can verify information when needed. Together, these features help maintain accurate records and improve workflow. ### 37. Helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** Service, easy to add on new site and no drop on the call **What do you dislike about Dialpad Connect?** Need to have could of use cases for the AI feature that they have implement as this is a key feature at the same time, made it really hard to implement it for the business **What problems is Dialpad Connect solving and how is that benefiting you?** being able to operate from different countries under same platform ### 38. Flexible Call Routing, Minor Bugs **Rating:** 4.0/5.0 stars **Reviewed by:** Adrián K. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** I like Dialpad Connect for its easy setup of multiple agents and the various options it offers for setting up a calling structure for both inbound and outbound calls. The call routing feature, where I can pair multiple options with specific departments, is particularly useful. **What do you dislike about Dialpad Connect?** I dislike some minor bugs here and there, especially in the phone version. For instance, sometimes I cannot dial a phone number after pressing on the calling number. **What problems is Dialpad Connect solving and how is that benefiting you?** I use Dialpad Connect for easy setup of multiple agents and appreciate its call routing options, allowing me to pair departments efficiently. ### 39. Excellent Unified Application for All Communications **Rating:** 5.0/5.0 stars **Reviewed by:** Sudheer Y. | Lead HR-Talent Acquisition, Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Dialpad Connect?** - I am Business user of Dialpad and am using this application daily basis - Dialpad is the best and Fully integrated communications (Voice, Video, Chat, SMS/MMS) in one unified app. - This application has a Built‑in AI (Dialpad AI) it allows Live transcription of calls, automated meeting and voicemail summaries (“AI Recaps”), and action‑item extraction. - And Dialpad works with Smart Call Routing & IVR, this AI‑powered application IVR and skills‑based routing to direct calls to the right person. - This gives a Device Flexibility, works on Mac, Windows, iOS, Android, tablets, web browser, or physical desk phones. Seamlessly switch devices during calls. - Dialpad has a easy Integrations & Implementation, it will easily Connects with tools like Salesforce, HubSpot, Zendesk, Microsoft 365, Google Workspace, Okta, and more. - And the awesome Analytics & Reporting: Real‑time dashboards track call metrics, usage, and adoption across teams. - Dialpad provides a good customer service **What do you dislike about Dialpad Connect?** There is nothing to say a dislike right now **What problems is Dialpad Connect solving and how is that benefiting you?** - Dialpad Connect unifies voice, messaging (SMS/MMS), video conferencing, and team chat in a single cloud‑based platform—eliminating the need for separate tools or hardware-based PBX systems. - It offers real-time transcription, AI-generated summaries, automated action items, and key‑moment tagging for calls and meetings, which ensures every conversation is captured and actionable without manual note‑taking - With native integrations into CRM and productivity platforms like Salesforce, Google Workspace, Microsoft 365, Zendesk, HubSpot, and more, Dialpad streamlines workflows and data flow across teams - It works across desktop, mobile, and desk‑phone hardware (with zero‑touch provisioning), enabling seamless call switching from device to device—perfect for remote or hybrid teams - Dialpad meets regulatory standards offering a 100% uptime SLA and robust disaster recovery support ### 40. Dialpad – Recommended Communication Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Sachin N. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** Dialpad is a very effective tool for communication and messaging. It offers a smooth calling experience along with reliable texting features. Overall, it is a highly recommended solution for business communication needs. **What do you dislike about Dialpad Connect?** As of now there is no disadvantage of this tool **What problems is Dialpad Connect solving and how is that benefiting you?** Dialpad enables seamless connectivity with clients overseas, making international communication smooth and efficient. ### 41. Seamless Device Coordination Across Phone and Wearables **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Dialpad Connect?** The coordination between the external line to the device it's installed on as well as the additional devices like watches. **What do you dislike about Dialpad Connect?** You cannot edit personal options and preferences within the app and it requires you to switch to the web. **What problems is Dialpad Connect solving and how is that benefiting you?** The separation of personal and work connections without the hassle of 2 different devices. ### 42. The most user friendly and well thought out Dialling platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** I like the UI and how easy it is. The option where someone else has picked up the call from your number but you can see the transcript is pretty amazing **What do you dislike about Dialpad Connect?** Nothing to complain to be very honest. However, If I was to change something that would be the Admin side where it gets a little difficult to understand in regards to call routing and the help page is very chunky with no videos on how to get there **What problems is Dialpad Connect solving and how is that benefiting you?** AI Live Transcription - Helps me understand clients if I can understand their accent ### 43. Versatile and informative **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** February 06, 2026 **What do you like best about Dialpad Connect?** I like that I can see the calls coming in on my computer, on my phone, and on my cell phone. If I have to leave my desk I can still answer calls on my cell phone. **What do you dislike about Dialpad Connect?** Inability to call numbers like 411, 911, or 811. Sometimes there's a delay for the caller to hear me or me to hear them. **What problems is Dialpad Connect solving and how is that benefiting you?** The auto attendant is helpful to get calls to the right place when a live person isn't available. The voicemail is a new feature for us and helpful to not miss information. I like that our employees can text us info from the field to the main business line and I can receive it. I'm hoping we'll get it set up to be able to text out shortly. ### 44. So Far so good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** Just starting off with the service and so far seems great. Have a lot to learn and still figure out **What do you dislike about Dialpad Connect?** Nothing so far, but time iwll tell once I really get into it **What problems is Dialpad Connect solving and how is that benefiting you?** So far it has been better than the previous system with the user interface, however still have alot to learn ### 45. very good but fellow employees say some calling features better in competitor products **Rating:** 3.5/5.0 stars **Reviewed by:** Michael M. **Reviewed Date:** February 05, 2026 **What do you like best about Dialpad Connect?** the screen menus are handy, transferring calls works well, especially with three monitor setup to see multiple fields and apps of data I need, but sometimes pop up windows are under layers on my PC, even when visible I cannot access the menus **What do you dislike about Dialpad Connect?** I have heard complaints that switching is buggy, and that competing products have advantages **What problems is Dialpad Connect solving and how is that benefiting you?** providing multiple numbers and speech / text transalation is good, but due to volume and software design, looking for calls more than day, week or two are very hard to find in the serach ### 46. Greater tool for basic users **Rating:** 3.5/5.0 stars **Reviewed by:** Beatriz M. | Administrative assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2026 **What do you like best about Dialpad Connect?** Basic gestures are simple to use almost self explanatory, I had admins rights and it was a little bit complicated you need to read all of the options on the settings to be able to add, remove people and I handled different departments and lines so it was a bit more dificult. **What do you dislike about Dialpad Connect?** Admin rights and settings were not as clear if you don’t have precious experience using it. **What problems is Dialpad Connect solving and how is that benefiting you?** Having conecticity within a remote setting. ### 47. Great product but service could be better. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** The product works very well and allows us to connect all of our operations internationally. **What do you dislike about Dialpad Connect?** Customer service is slower than we would like as a company and it takes some time to get people to help us. **What problems is Dialpad Connect solving and how is that benefiting you?** It allows all of our international departments and offices to have local US phone numbers. ### 48. Could be awesome, fundamental flaw takes down the house of cards. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** The centralized ability to connect through your phone or computer **What do you dislike about Dialpad Connect?** Does not sync contacts (Kills the entire experience!!!!!!!!!!!!!!!!!!!!) Does not allow me to text people I've known for decades Delay in call connections **What problems is Dialpad Connect solving and how is that benefiting you?** I could be solving my problem to enhance efficiencies, but totally poochscrews itself with contact syncing and blocking texts ### 49. Great Service with easy to use interface **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** June 16, 2026 **What do you like best about Dialpad Connect?** I love that Dialpad has consistently delivered great updates and fair pricing. Any future projects are planned with our account rep, and they’ve been handled well. **What do you dislike about Dialpad Connect?** The call center licenses significantly increase the overall cost if you want access to those features. **What problems is Dialpad Connect solving and how is that benefiting you?** Connecting with our candidates is straightforward, and it’s also easy for our teams to track analytics in a clear, organized way. ### 50. Ease of use; everything located in one area **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing **Reviewed Date:** April 24, 2026 **What do you like best about Dialpad Connect?** The ease of use and getting in contact with co workers quickly. The chat is nice to have. **What do you dislike about Dialpad Connect?** When on a call sometimes the Dialpad minimizes so it takes a bit for me to end the call **What problems is Dialpad Connect solving and how is that benefiting you?** Our name was showing up as a different name on caller Id ## Dialpad Connect Discussions - [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) - 3 comments, 4 upvotes - [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) - 11 comments, 3 upvotes - [How do I add more than 10 people at a time on the platform?](https://www.g2.com/discussions/how-do-i-add-more-than-10-people-at-a-time-on-the-platform) - 1 comment, 2 upvotes - [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) - 5 comments, 2 upvotes - [I'm not a fan of the hold music. Can I turn it off?](https://www.g2.com/discussions/i-m-not-a-fan-of-the-hold-music-can-i-turn-it-off) - 2 comments, 2 upvotes - [View Dialpad Connect pricing details and edition comparison](https://www.g2.com/products/dialpad-connect/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+00%3A40%3A26+-0500&secure%5Bsession_id%5D=f5a520dc-adfc-42f5-8125-1325d2e8c0fc&secure%5Btoken%5D=24f879e55281ea1f0d812736cb53d23ae37e356f2cd5c984f1ad0ef1e40eda54&format=llm_user) ## Dialpad Connect Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [AppFolio](https://www.g2.com/products/appfolio/reviews) - [Datarails](https://www.g2.com/products/datarails/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Front](https://www.g2.com/products/front/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Litify](https://www.g2.com/products/litify/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Talent Pathway](https://www.g2.com/products/talent-pathway/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) ## Dialpad Connect Features **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Dialpad Connect Alternatives - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,361 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,373 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,601 reviews)