
The DBSync team will assign a dedicated team member to work with you and troubleshoot as long as it takes to iron out all of the kinks in the sync. For some systems this may take a while, so it's extremely helpful to work with the same person throughout the process. Our account manager (Ullas) and dedicated specialist, (Pooja) were available at very short notice on many (many!) occasions and were very good at following up to make sure that I was always satisfied with their work. I spent many hours on the phone with Ullas and Pooja, screen-sharing and reviewing all of the sync processes. They very both very friendly and VERY patient with me! Review collected by and hosted on G2.com.
It took me a little while to understand the roles of each DBSync team member assigned to my account. Once I understood who was in charge of sync deployment and who was in charge of follow up, working with them became much easier. Review collected by and hosted on G2.com.
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